Handover Takeover Document

Project Name UKUCR Tower Ops Process UKUCR Status Hypercare

UK-UCR process helps business to update UCR code for 9 ports in United Kingdom. Based on this, customs will
allow the containers get into the port. This process starts two days before ETA date.
Process Description:
This is daily process for United Kingdom and processing almost 10000 records per month. Process includes two
external terminals(i.e. Destin8 & CNS)

Kishan Motiyani
Project Solution Architect Kishan Motiyani Project Team Kanan Paunwala
(Handed Over By)
Porkodi
Completion of… Planned Date Actual Date Severity Total Closed Open
Hypercare Phase Issue Status at P1 0
end of
Knowledge Transfer 10/11/2019 21-Oct-19 Hypercare P2 0
Takeover By Support Team P3 0
Support Solution Architect <Primary Contact from the
Support Team < List all the developers part of the Support team>
(Taken Over By) Support Team>
Project Documentation
Repository Link <Location of the Sharepoint folder having BRD, SDD, UAT Test Plan, Test cases, RTM, etc.>
Bot Code Repository Link
\My Tasks\CMA-CGM\OpsSupport\UKUCR
Bot Handbook/ Runtime
Guide Link <Location of the Sharepoint folder>

Bot Performance Details

Transactional Record Unit Volume/ Day Bot AHT Bot SLA # Bot Runners Peak Hours in Support Hours # Countries in
a Day Scope
10 AM to 11
500 500 2 Minutes 11:00 PM 6 1 PM to 6 PM 1
PM

Document Revision History

Nature of Modification Version Prepared By Prepared On Reviewed By Reviewed On Approved By Approved On
Sr. No Task Owner SPoC Name

1 Prerequisite - AAE installation on the desktop CMA-CGM IT

Prerequisite - Code repository access and version
2 AA
history till date
Prerequisite - Think clients (LARA, CIRA, EZEE, etc.)
3 installed on the client or accesses to web-based CMA-CGM IT
applications
4 Common - Best Practices document walkthrough AA

5 Common - Exception handling and logging walkthrough AA

6 PDD/BRD walkthrough AA
7 Volumetric Data (Volume, AHT, SLA, etc.) AA
8 Manual Process walkthrough CMA-CGM SME
9 SDD walkthrough AA

10 Infrastructure mapping/ Bot Deployment Environment AA

11 Target Applications Used AA

12 Database Design AA
13 Task Details AA
Bot Execution Process (Main and Sub Bots Overview
14 AA
and Input Output Parameters)
15 Bot Runner Estimation/ Sizing AA
16 Code walkthrough AA

17 Credentials Management, Configuration files/ folders AA

and system variables etc.

Automation Support guidelines (log walkthrough, email

18 AA
communications and their interpretation)

Maintenance activities (purging, clearing any folders or

19 AA
dependency on other applications)
Assets used from the control room (assets,
20 AA
configurations, schedules, etc.)
Control Room management (user creation, DB and
21 AA
platform management team)
Test Plan (Test scenarios & Test document)
22 AA
walkthrough
AA & CMA-CGM
23 UAT (Test evidences and sign off emails)
SME
24 Bot Release notes AA

25 Operating Handbook / Runtime Guide Walkthrough AA

26 Known Error Database Walkthrough AA

27 Rollback / Backout Plan AA
28 Change Management AA
29 Bot Utilization Plan AA
30 Bot Execution – 2-3 runs in the Production AA
31 Project Documents Handover AA
32 KT Acknowledgement CMA-CGM CoE

Reporting and governance practice for the automation AA, CMA-CGM CoE
33
(regular meetings, status reports and frequencies) & SME

AA & CMA-CGM
34 Handover Takeover Sign-off
CoE
 Planned Start Planned End Actual Start Actual End
Status
Date Date Date Date

11-Oct 11-Oct

11-Oct 11-Oct

11-Oct 11-Oct

14-Oct 14-Oct
14-Oct 14-Oct

14-Oct 14-Oct

15-Oct 15-Oct

15-Oct 15-Oct
15-Oct 15-Oct
15-Oct 15-Oct

15-Oct 15-Oct

15-Oct 15-Oct
15-Oct 15-Oct

16-Oct 16-Oct

16-Oct 16-Oct

16-Oct 16-Oct

16-Oct 16-Oct

16-Oct 16-Oct

16-Oct 16-Oct

21-Oct 21-Oct

21-Oct 21-Oct

21-Oct 21-Oct
21-Oct 21-Oct
21-Oct 21-Oct
21-Oct 21-Oct
21-Oct 21-Oct
21-Oct 21-Oct

21-Oct 21-Oct

21-Oct 22-Oct
Comment/Updates
01 - BRD, 02 - Feasibility Report, 03 - Process_STEPS, 04 - Solution Design, 05 - UAT Test Plan, 06 - Functional Test Case, 07 - BO
unctional Test Case, 07 - BOT Inventory, 08 - Code Review Checklist, 09 - Release Notes, 10 - Deployment Check List, 11 - Development Gu
eck List, 11 - Development Guide, 12 - Deployment Guide, 13 - Coding Best Practices, 14 - Change Management, 15 - Issue Tracker, 16 - Vo
ent, 15 - Issue Tracker, 16 - Volume Details, etc.