Professional Documents
Culture Documents
• Business activities like other activities, require effective planning if objectives and
goals are to be realized.
• A plan is methodical way of achieving results.
• Planning is undertaken at various management levels.
• Various steps are required in the planning process depending on the management
level.
• Plans may be classified in terms of functional areas, time horizon and frequency of
use.
• Plans consist of various parts that the manager must be familiar with.
• Plans can be made effective by recognizing the planning barriers and making use of
planning aids.
Decision Making
• It’s management responsibility. The higher the
management level is, the bigget and more complicated
decision making becomes.
• Decision making is the process of defining the problem
and identifying and choosing alternative courses of action
in a manner appropriate to the demands of the situation.
• Decisions made at various management levels and at
various management functions.
Steps on Decision making process
1. Diagnosing the problem ... Failure to identify the problem, next
moves will be useless. Problem exists when there is a difference
between the actual and desired situation.
2. Analyzing the environment ... This is to identify constraints (internal
or external limitations).
Internal – limited funds; limited training of employees; ill designed
facilities; irrelevant organization structure
External – product patents are controlled by other organizations;
limited market for company’s products; strict regulations
Steps on Decision making process
3. Develop viable alternatives – solutions offered to solve
the problem
Steps to get the best alternative solutions
• Prepare a list of alternative silutions;
• Determine the viability of each solution; and
• Revise the list by striking out those which are not
viable.
Steps on Decision making process
4. Evaluate alternatives – After determining the viability of the
alternatives and a revised list is made, an evaluation of the
remaining alternatives is necessary.
Each alternative must be analyzed and evaluated in terms of
• Value – benefits that can be expected from it
• Cost – out-of-pockets costs; opportunity costs; follow on costs
• Risk characteristics – likelihood of achieving the goals of the
alternatives
Steps on Decision making process
5. Make a choice or choice-making refers to the process of selecting
among alternatives representing potential solutions to a problem.
To make the selection process easier, the alternatives can be ranked
from best to worst on the basis of factors like benefits, cost and risk.
6. Implement decision
Implementation – refers to carrying out the decision so that the
objectives will be achieved.
Resources must be available to implement the decision. Those who are
involved in implementation must understand and accept the solution;
otherwise execution will be a failure.
Steps on Decision making process
7. Evaluate and adapt decision results
Expected results may or may not happen, hence control and feedback
mechanisms ensure results and provide information for future decision.
Feedback – refers to the process which requires checking each stage of
the process to assure that the alternatives generated, the criteria used
in evaluation, and the solution selected aligned with the original goals
and objectives.
Control – refers to actions made to ensure that activities performed
match the desired activities or goals that have been set.
Approaches in decision making
1. Qualitative evaluation – use of intuition and
subjective judgment
Used when
a. The problem is fairly simple
b. The problem is familiar
c. The costs involved are not great; and
d. Immediate decisions are needed.
Approaches in decision making
2. Quantitative evaluation – used of technique classified as rational and
analytical
Types
a. Inventory models
b. Queuing theory
c. Network models
i. Program evaluation review technique (PERT)
ii. Critical path method (CPM)
Approaches in decision making (quantitative evaluation)