S/no Instance Incident/Request ID dat Request / Incident

55 GSDC REQ00278286 #N/A Request

65 GSDC REQ00278529 #N/A Request
68 GSDC REQ00278568 #N/A Request
57 GSDC INC00195630 INC00195630 Incident
58 GSDC INC00195507 #N/A Incident
59 GSDC INC00195243 #N/A Incident
61 GSDC REQ00276612 REQ00276612 Request
63 GSDC REQ00275870 REQ00275870 Request
56 GSDC INC00195990 #N/A Incident
60 GSDC REQ00279383 #N/A Request
67 GSDC REQ00279306 #N/A Request
74 GSDC REQ00279596 #N/A Request
76 BIT INC00196321 #N/A Incident
78 GSDC REQ00279815 #N/A Request
79 GSDC REQ00279655 #N/A Request
80 BIT REQ00279613 #N/A Request
81 GSDC REQ00280207 REQ00280207 Request
82 GSDC REQ00280261 #N/A Request
83 GSDC REQ00280249 #N/A Request
98 GSDC REQ00280242 REQ00280242 Request
Incident/Request
needs to get accessIDtoDescription
view the GSDC Demands So that we could track the state of the new demands and perform our work

Need Access on GSDC Service Now - Aarti Goel

Access to view tickets in GSDC SNC - Juan Jose Marquez
Duplicate tickets auto generated for emails sent to "Security.Sales" email id
SNC Issue // Contact List
Facing issue in GSDC SNC report excel file
Incorrect/Blank Assigned to field captured
Other request, not listed
Regarding Service now Access for Quality Check Audits
I am receiving an emails in which Ashu Handa is looped though we are not in same team now.
Other request, not listed - GSDC / S2P emails
User Administration - Provide Project Module access in GSDC SNC - ext.mohamed.faizal
SNC: Executive summary in "Project Status Update" of the Project Module gets overwritten
GSDC SNC - Update the parameters - Bharat Anand
My service now credentials are not working it shows the error "logut successful".
Escalation should be aligned to the person like we have it in CSAT
Extended Renewal- Production Issue
SNC access to MS Operations - Rahul Chopra
Need access of BIT service now(ITIL Admin) and sharepoint where Policies are hosted
Incorrect "Assigned To" on 5 tickets (closed)
Assigned To
Abhishek C S
Abhishek C S
Abhishek C S
Abhishek C S
Abhishek C S
Abhishek C S
Abhishek C S
Abhishek C S
Abhishek C S
Abhishek C S
Abhishek C S
Saiyashwanth E
Saiyashwanth E
Saiyashwanth E
Saiyashwanth E
Saiyashwanth E
Saiyashwanth E
Saiyashwanth E
Saiyashwanth E
Abhishek C S
Tasks
Asked to get the Access from there Managers
Provided the access for the User
Provided the link
Requested User to provide the sample ticket numbers
Impersonate to the User and entred the mentioned RITM and have attached the snap which was solved
Asked the requestor to provide the report name and few queries about the report
Inappropriate User is been removed from the table
Manufacturer table is been sent to remove the inappropriate records
Checking the UI Actions actions that are build for QC
Checking the Inbound mail actions
Workflow is been modified and informed
access for project module
removing defects
modifying catalog items
logout problems
escalation aligning problem
Multiple SNC tickets being generated
adding to SNC assignment group- MS Operations
requesting for access
Incorrect "Assigned To" on 5 tickets (closed)
State Ticket Open Dte Ticket Start Time Ticket Resolved Date
Pending User INFO 1/3/2020 13:30:00
RESOLVED 1/6/2020 9:15:00 1/16/2020
RESOLVED 1/6/2020 9:20:00 1/16/2020
Pending User INFO 1/7/2020 14:05:00
Pending User INFO 1/7/2020 11:15:00
RESOLVED 1/7/2020 12:30:00 1/13/2020
ACTIVE 1/7/2020 12:00:00
Pending User INFO 1/7/2020 14:00:00
ACTIVE 1/8/2020 10:11:00
Pending User INFO 1/9/2020 11:45:00
RESOLVED 1/9/2020 13:15:00 1/13/2020
ACTIVE 1/13/2020 12:32:29
ACTIVE 1/13/2020 7:23:40
pending User INFO 1/13/2020 10:38:39
pending User INFO 1/14/2020 11:27:43
ACTIVE 1/14/2020 11:12:13
ACTIVE 1/15/2020 10:21:42
pending User INFO 1/15/2020 14:09:26
pending User INFO 1/15/2020 14:40:41
ACTIVE 1/15/2020 15:30:00
30th Dec 31st Dec 2nd Jan 3rd Jan 6th Jan 7th Jan 8th Jan 9th Jan 10th Jan
40
50 25
5 5
60
5 5 5
45 5 5 5
5 5 5
5 5 5 5
35
2 90
5 10
15 5 10
15
10 5
15 15 15
20
15 10
15 15
30
13th Jan 14th Jan 15th Jan 16th Jan 17th Jan 20th Jan 21st Jan 22nd Jan

10 15

10 40 40 30 40
15 15 10
10
15
15 15 20
15 15 15
10 10
10 30
10 15 15
23rd Jan 24th Jan 27th Jan 28th Jan 29th Jan 30th Jan 31st Jan 3rd Feb
4th Feb 5th Feb 6th Feb 7th Feb Total Time
40
75
10
60
15
60
15
20
60
92
15
190
55
25
60
70
70
50
70
40
 Total Time ( In
Tickets Handling Time Meeting time Mins)
Week Date ( In Mins) (A) ( In Mins) (B) A+B Total In Hrs
Wk1 24th Dec'19 0 480 480 8.00
Wk1 26th Dec'19 0 480 480 8.00
Wk1 27th Dec'19 0 40 40 0.67
Wk2 30th Dec'19 Err:509 Err:509 Err:509 Err:509
Wk2 31st Dec'19 Err:509 Err:509 Err:509 Err:509
Wk2 2nd Jan'20 Err:509 Err:509 Err:509 Err:509
Wk2 3rd Jan'20 Err:509 Err:509 Err:509 Err:509
Wk3 6th Jan'20 Err:509 Err:509 Err:509 Err:509
Wk3 7th Jan'20 Err:509 Err:509 Err:509 Err:509
Wk3 8th Jan'20 Err:509 Err:509 Err:509 Err:509
Wk3 9th Jan'20 Err:509 Err:509 Err:509 Err:509
Wk3 10th jan'20 Err:509 Err:509 Err:509 Err:509
Wk4 13th Jan'20 Err:509 Err:509 Err:509 Err:509
Wk4 14th Jan'20 Err:509 Err:509 Err:509 Err:509
Wk4 15th Jan'20 Err:509 Err:509 Err:509 Err:509
Wk4 16th Jan'20 Err:509 Err:509 Err:509 Err:509
Wk4 17th Jan'20 Err:509 Err:509 Err:509 Err:509
Total Err:509 Err:509 Err:509 Err:509
 Total
Total tickets Ticket tickets Ticket Total
Hours consumption as Received closed Received closed Tickets Total Tickets
per SOW Usage Total Resource (GSDC) (GSDC) (BIT) (BIT) Received Closed
8 4 0 0 0 0 0 0
8 4 0 0 0 0 0 0
4 4 0 0 0 0 0 0
4 3 2 2 0 0 4 2
Err:509 3 20 3 0 0 23 3
Err:509 3 6 3 0 0 9 3
4 3 2 0 0 0 2 0
4 3 4 5 0 0 9 5
12 3 22 3 0 0 25 3
17 3 8 0 0 0 8 0
Err:509 3 8 8 0 0 16 8
8 3 5 1 0 0 6 1
13 3 10 7 2 0 17 7
Err:509 3 4 1 3 0 5 1
Err:509 3 4 3 0 0 7 3
Err:509 3 6 3 1 1 9 4
Err:509 3 1 3 0 0 4 3
Err:509 3 102 42 6 1 144 43