YOUR ULTIMATE

CHECKLIST TO
IMPLEMENT
SIX SIGMA IN IT
Contrary to popular belief, Six Sigma methodology is not meant
just for the manufacturing industry. It can be applied to the
service sector as well. The focus changes from reducing
defects in products to reducing inefficiencies in processes.

Here is a complete checklist of how to implement Six Sigma in

the IT sector.

Formulate a Problem Statement

Unlike manufacturing, in the IT sector, the focus will not

be on reducing product defects, but on improving or
automating processes.

Here are some examples of problems that an IT

company could solve using Six Sigma:

Too many servers being deployed

Too much time spent on a process

Low network speed

Unreliable functioning of an IT system

Formulate a Problem Statement

The next step is collecting more information about the

problem and analyzing it in detail to determine its root
cause.

Here are some techniques that you can use to find the
root cause of the problem:

5 Whys Analysis

Barrier Analysis

Change Analysis

Causal Factor Tree Analysis

Failure Mode and Effect Analysis (FMEA)

Fishbone Diagram

Fault Tree Analysis

Pareto Analysis

Brainstorm Possible Solutions

At this stage, you need to involve the whole team in a

brainstorming session to find the best possible solutions
for the problem at hand.

If you need to improve a process, you can use

Six Sigma’s DMAIC (define, measure, analyze, improve,
and control) methodology.

And if a new process has to be created, then you can

use the DMADV (define, measure, analyze, design, and
verify) technique.

Brainstorm Possible Solutions

Implement the solutions to improve processes and

measure the results. Also, ensure that there are controls
in place that will prevent the improved processes from
going back to the old ways.

Conclusion

Use this checklist as your ultimate guide to implementing Six

Sigma to improve IT processes.

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