1 16 Life Insurance Advisors 2 16 Life Insurance Advisors 3 8 Case Co-ordinators 4 8 Case Co-ordinators 5 Third Party Processor in India 6 8 Case Co-ordinators 7 8 Underwriters 8 Third Party health investigation firm 9 Third Party health investigation firm 10 Third Party health investigation firm 11 8 Case Co-ordinators 12 8 Underwriters Business Process Activity Complete the initial application with the applicant over the phone & need analysis Application Process Done by LIA Take Prints of application from 4th floor to Copy centre in Basement Prepare Application, Scanning and uploading on seure website Enter All information from secure website to Upper Canada Insuarance Portal Auditing application & correcting errors Review fiel & Determine what type of medical information was required Appointment with client to take telephoneinterview (Case 1) Telphonic Interview (Case 1) Telephonic Invterview and Medical/lab work Compiled all the information and prepare file Make decision & complete application Business Process Time Required 8 Minutes 17 Minutes 5 Minutes 25 Minutes 5 Minutes 11 Minutes 8 Minutes 1 Week 40 Minutes 2 Weeks 5 minutes 8 minutes Special Note Average 4000 Application processed by each LIA & Average 175 Application Processed Daily Average 4000 Application processed by each LIA & Average 175 Application Processed Daily Average 8000 Application processed by each CC & 175 daily application process Average 8000 Application processed by each CC & 175 daily application process $3.71 / Application (Access Fees). & Delay of up to 24 Hours due to Time zone Diffrence Average 8000 Application processed by each CC & 175 daily application process Average 8000 Application processed by each CC & 175 daily application process $45 / Phone Internview Average 8000 Application processed by each CC & 175 daily application process $45 / Phone Internview & $18 for lab work Average 8000 Application processed by each CC & 175 daily application process Average 8000 Application processed by each CC & 175 daily application process Total timinig Approx 24 Hours (175*8) 356.666667 1114.58333 Approx 2 Days 757.916667 69.6614583 Approx 2 Hours 29200 486.666667 3525576.67 Total hours of work by cc yearly Approx 3 Days 1605000 26750 440697.083 Per cc work hours yearly Approx 14 Hours $ 238,182.00 Approx 1.5 Days 1036200 17270 1207.38927 Per cc work hours daily Approx 1 day 513600 1027200 $ 2,744,550.00 Approx 116 Hours 2439600 6683.83562 278.493151 $ 202,230.00 6420 Approx 14 Hours 471000 7850 Approx 1 day 513600 17120 Total Work b 2140 tal hours of work by cc yearly r cc work hours yearly