Standard Operating Procedure

Handling Request for Late Check-out

The late check-out is given to the only if he/she is extending his/her stay for three to
four hours beyond 12-noon check-out time. In case the guest is extending his stay
beyond six in evening, then half day or full day charge is offered. Late check outs
during sold out periods should be subjected to room availability and strictly at DMs
discretion.
Reason
The purpose of this policy is to provide an extra convenience of staying beyond the
time of check-out, extended to regular/VIP guests without any room charges.
Procedure
1. Check with the guest till what time he/she requires the late check-out. Offer
the late check-out if extended stay is just three to four hours. In case if the
late check-out is beyond 1800 hours, then offer half a day rate.
2. Note down he late check-outs and half day charge in the appropriate column.
3. Inform the lobby manager about the late check-outs or half day charges
extended to the guest.
4. In few cases, the late check-out till the certain hour is extended to the
company/VIP guests.
5. While extending or refusing a late check-out, the following must be
considered:
 Profile of the guest
 Designation of the guest
 Profile of the company
 House position
 Next day’s arrival
Late check-outs should be allowed only to the guests who extend their
stay by three to four hours beyond the check-out time. Company profiles
must be checked and DM must be informed before giving late check-outs and
half day charges.