Professional Documents
Culture Documents
Hotel Celebration
Hotel Celebration
Introduction
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INTRODUCTION OF HRM
Which are primarily concerned with the relationship of management to employees and
employees to employees and with the development of the individual and the group.
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Definition ―Human resource management is the planning, organizing, directing and
controlling of the procurement, development, resources to the end that individual and
societal objectives are accomplished‖. This definition reveals that human resource (HR)
management is that aspect of management, which deals with the planning, organizing,
directing and controlling the personnel functions of the enterprise.
At the same time, it must b e recognized that human resource management is inherent in the
process of management.
This function is performed by all the managers. A manager to get the best of his people, must
undertake the basic responsibility of selecting people who will work under him and to help
develop, motivate and guide them. However, he can take the help of the specialized services
of the personnel department in discharging this responsibility.
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1.3 OBJECTIVES OF HUMAN RESOURCE MANAGEMENT
The basic objective of human resource management is to contribute to the realization of the
organizational goals. However, the specific objectives of human resource management are as
follows :
(i) To ensure effective utilization of human resources, all other organizational resources
will be efficiently utilized by the human resources.
(ii) To establish and maintain an adequate organizational structure of relationship among
all the members of an organization by dividing of organization tasks into functions,
positions and jobs, and by defining clearly the responsibility, accountability, authority
for each job and its relation with other jobs in the organization.
(iii) To generate maximum development of human resources within the organization by
offering opportunities for advancement to employees through training and education.
(iv) To ensure respect for human beings by providing various services and welfare
facilities to the personnel.
(v) To ensure reconciliation of individual/group goals with those of the organization in
such a manner that the personnel feel a sense of commitment and loyalty towards it.
(vi) To identify and satisfy the needs of individuals by offering various monetary and non-
monetary rewards.
In order to achieve the above objectives, human resource management undertakes the
following activities :
(i) Human Resource Planning, i.e., determining the number and kinds of personnel
required to fill various positions in the organization.
(ii) Recruitment, selection and placement of personnel, i.e., employment function.
(iii) Training and development of employees for their efficient performance and growth.
(iv) Appraisal of performance of employees and taking corrective steps such as transfer
from one job to another.
(v) Motivation of workforce by providing financial incentives and avenues of promotion.
(vi) Remuneration of employees. The employees must be given sufficient wages and
fringe benefits to achieve higher standard of living and to motivate them to show
higher productivity. Social security and welfare of employees.
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1.4 FUNCTIONS OF HUMAN RESOURCE MANAGEMENT.
The main functions of human resource management are classified into two categories:
1. Planning :
The planning function of human resource department pertains to the steps taken in
determining in advance personnel requirements, personnel programs, policies etc.
2. Organization : Under organization, the human resource manager has to organize the
operative functions by designing structure of relationship among jobs, personnel and physical
factors in such a way so as to have maximum contribution towards organizational objectives.
3. Directing :
Directing is concerned with initiation of organized action and stimulating the people to work.
The personnel manager directs the activities of people of the organization to get its function
performed properly.
4. Controlling :
It provides basic data for establishing standards, makes job analysis and performance
appraisal, etc. All these techniques assist in effective control of the qualities, time and efforts
of workers.
1. Procurement of Personnel :
It is concerned with the obtaining of the proper kind and number of personnel necessary to
accomplish organization goals.
2. Development of Personnel :
Development has to do with the increase through training, skill that is necessary for proper
job performance.
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3. Compensation to Personnel :
Human Resource Management covers a wide field. It is intended to reduce strifies, promote
industrial peace, provide fair deal to workers and establish industrial democracy.
5. Recordkeeping :
In record-keeping the personnel manager collects and maintains information concerned with
the staff of the organization.
Under this system different type of activities are evaluated such as evaluation of
Performance, personnel policy of an organization and its practices, personnel audit, morale,
survey and performance appraisal, etc.
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1.6 INTRODUCTION OF PERFORMANCE APPRAISAL :-
1. The supervisors measure the pay of employees and compare it with targets and plans.
2. The supervisor analyses the factors behind work performances of employees.
3. The employers are in position to guide the employees for a better performance.
Reward
Development
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1.7 Objectives of performance appraisal
It is said that performance appraisal is an investment for the company which can be justified
by following advantages:
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validity and thereby the strengths and weaknesses of selection procedure. Future
changes in selection methods can be made in this regard.
5. Communication: for an organization, effective communication between employees
and employers is very important. Through performance appraisal, communication can
be sought for in the following ways:
a. Through performance appraisal, the employers can understand and accept
skills of subordinates.
b. The subordinates can also understand and create a trust and confidence in
superiors.
c. It also helps in maintaining cordial and congenial labour management
relationship.
d. It develops the spirit of work and boosts the morale of employees.
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2. Developmental approach: When performance appraisal information is intended to be
used for developmental purposes, employees receive concrete feedback about their job
performance.
Developmental approach deals with the following:
Provide employee with feedback on their strengths and weaknesses and how to
improve future performance.
Aid career planning and development; and
2. Peers
Appraisal by peers is popular in the firms that use team appraisal or peer appraisal. Peers are
in a better position to evaluate certain facts of job performance which the subordinates or
superiors cannot do. Such facts include contribution to work group projects, interpersonal
effectiveness, communication skills, reliability and initiative etc.
.
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3. Subordinates
Many organizations let the subordinates to rate their superior’s performance. This process is
called as “upward feedback”. It helps in assessing certain aspects of superior’s performance
like ; management style, ability to communicate, delegate the work, allocate resources and
deal with employee on a fair basis etc.
4. Self- appraisal
Self-appraisal gives a chance to the employee to look at his/her strengths and
Weaknesses, his achievements, and judge his own performance. If employee is clear with the
objectives, his/her responsibilities, they are to a great extent in a better position to appraise
their own performance.
5. Rating Committees
Many organizations use rating committees. These committees contain the employee’s
Immediate supervisor and three or four other supervisors. There can be discrepancy among
ratings by individual supervisors, the composite rating tend to be more reliable ,fair and valid.
6. User of Services
This appraisal is done in service organizations, where performance of an employee is
evaluated on certain criteria like promptness, speed in performing a given task, accuracy etc.
Is judged by users of the service.
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1.11 Performance Appraisal Process:
1. Setting the performance standards:
The first step in the process of performance appraisal is setting up of the standards which will
be used as a benchmark to compare actual performance of the employees. This step requires
setting the performance criteria to judge performance of the employees as successful or
unsuccessful of the degrees. To be useful standards should relate to the desired result of each
job.
There are two parties involved in performance appraisal: appraiser and appraise. Appraiser is
one who does the appraisal and the appraise is the one whose performance is evaluated.
An appraise should be informed the standards .This will help them to understand their roles
and to know what exactly is expected from them.
The most difficult part of the performance appraisal process is measuring actual
Performance of the employees i.e. The work done by the employees during a specified period
of time. It is a continuous process which involves monitoring the performance throughout the
year. This stage requires careful selection of the appropriate techniques of measurement such
as personal observation, statistical reports, and written reports for measuring the
performance.
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5. Providing feedback:
Result of the appraisal is communicated and discussed with the employees on one-to one
basis. The focus of this discussion is on communication and listening. The results, problems
and possible solutions are discussed, with the aim of problem solving and reaching
consensus. The feedback should be given with a positive attitude as this can have an effect on
the employees’ future performance. The purpose of a meeting should be to solve the
problems faced and motivate the employees to perform better.
The last step of the process is to take decisions corrective action to overcome the deficiencies
or the related HR decisions like rewards, promotions, demotions, transfers etc.
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1.12 The objectives of the study are:
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Chapter-2
Company profile
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2.1 Introduction:-
The Hotel Celebration has been established in 2001 in Raipur Chhattisgarh. It is a service
provider company. The hotel celebration a synonymous name in the hospitality segment, it
has ultra modern and distinctive presence in the capital of Chhattisgarh i.e Raipur ,well
known among the population of the state.
Celebration embraces the mystique of Raipur ,with its amazing charm, beauty and corporate
culture . The friendliness and hospitality of its People helps top provide an exotic and
intriguing comfortable business destination for you.
Hotel celebration Raipur has total 45 rooms which are air conditioning & 80 employees
are working there and hotel celebration turnover is 10000000 rs .per year,
It has 5 branches:
Hotel Features : restaurant ,coffee lounge &bar , for an authentic indian style for dining
and drinking pleasure. Each outlet offers a superb selection and range of dining, drinking and
entertainment choices.
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o It complete with internet access, air conditioning ,sound system , and multiple
mikes.
o A team o catering professionals for providing an efficient and reliable service.
Rooms: All rooms has a generous polished marble &carpet floor ,which offers
warmth and cool style for truly business Hotel. centrally air conditioning unit,& each
room has an idd telephones high speed wi-fi internet, lcd tv,coffee/ tea maker, mini
bar refrigerator ,safe deposit locker.
Tourism:
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A project tiger since 1974 gives Madhya Pradesh proud . Vividly portrayed in kipling’s
book jungle book. Its sal forest ,grassland and streams are the haunt of the majestic tiger.
Fauna includes leopard, gaur barking deer blackbuck ,the rare hard ground barasingha and
over two hundred avian species experience this wildlife resort ,located at kanha, which has
unparallel accommodation design and facilities and is enhanced by a great team of warn ,
caring people. The resort borders the banjara river on the side .
the accommodation consist of 34 a/c rooms with all fresco bathing facilities and a small
private garden, it also adds a large & beautifully designed swimming poll with a deck area
within the pool for relaxation in the sun and an adjacent children’s play pool which we feel
proud to offer to our clientele.
Resort has ayurvedic kairali spa to make your rejuvenation complete ; like special holistic
treatment for sinusitis ,migraine ,beauty care weight loss ,arthritis ,skin disease ,slip disk etc.
Which also adds a swimming pools with deck indoor play area , business center wild life
library ,conference hall ,safe deposit lockers , travel desk ,naturalistic tribal making dance
and nature pond for making your stay memorable & enjoyable.
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Has one of the highest density of tiger in india. Tiger spotting virtually guaranteed .this is
where the maharaja of rewa found the world’s first white tiger ,the park is replete with deer.
Leopard ,sambar &wild boar .more than twenty two species of birds founds in the park.
Bandhavgarh fort &prehistoric caves gives a rich experience.
The celebration van villas resort is an architectural marvel with a mix of modern and
traditional elements. The accommodation inspire eclectic tourist with fine taste for
extravagance and indulgence.
Savor the royal comforts that come along with style and grace .only a hotel of global standing
can deliver out of ordinary experience of a stay in bandhavgarh resort.
the celebration van vilas bandhavagrh serves the best to the best. It has the taste of a
charismatic ambiance and pristine surroundings. Enjoy the warm hospitality and all the
comes along with indoor play are, tribal dance, cyber café, wild life reference and general
library, safe deposit lockers, conference hall, travel desk & naturalist.
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3.Board of Directors :-
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Chapter-3
Research Methodology
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3.1 Research Methodology
Meaning Of Research Design: The research design refers to the overall strategy that
you choose to integrate the different components of the study in a coherent and logical way,
thereby, ensuring you will effectively address the research problem; it constitutes the
blueprint for the collection, measurement, and analysis of data
Exploratory research
Exploratory research an important part of any marketing or business strategy. Its focus is on
the discovery of ideas and insights as opposed to collecting statistically accurate data. That is
why exploratory research is best suited as the beginning of your total research plan
Descriptive research
Causal research
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3.2 Data Collection
Data Sources:-
a) Primary data: During the course of the study or research can be through observations or
through direct communication with respondents on one form or another or through
personal interviews. I have collected primary data by the means of a questionnaire. The
questionnaire was formulated keeping in mind the objectives of the research study
a) Questionnaire
b) Informal interview
c) Observation
b) Secondary Data: Means data that is already available i.e., they refer to data, which has
already been collected and analyzed by someone else. When a secondary data is used, the
researcher has to look into various sources from where he can obtain data. This includes
information from :
a) Text books
b) Articles
c) Journals
d) Websites
Sampling Techniques: The sampling techniques adopted for the study is random sampling.
Target Population: I had conducted this survey among 50 peoples and the target group was
the member of the organization .I asked questions to:
1) Manager
2) Employees
Sample Size: The sample size is the representative units of the population .it is neither a
descriptive nor a feasible so ,we have taken a sample size of 50 for the study of this project
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Sample size : 50
Duration : 45days
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Chapter -4
Data Analysis and Interpretation
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Q.1 Are you aware of the objectives of the performance appraisal system?
a) Yes 40 80%
b) No 10 20%
80%
80%
70%
60%
50%
40%
30% 20%
20%
10%
0%
Yes No
Interpretation: From the above chart we conclude that 80% employees had respondent in
favor of that they were aware of performance appraisal system, while 20% were not aware of
the performance appraisal system.
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Q.2 In your opinion performance appraisal is. ?
30 60%
a) Evaluation of employees
10 20%
b) Promotion of employees
5 10%
c) Job satisfaction of
employees
5 10%
d) Motivation
60%
60%
50%
40%
30% 20%
20% 10% 10%
10%
0%
s
s
n
ee
ee
ee
tio
oy
oy
oy
va
pl
pl
pl
oti
Em
Em
Em
M
Of
Of
Of
on
on
on
ati
oti
cti
fa
alu
om
tis
Ev
Pr
Sa
b
Jo
27
Q.3 Do you think that organization have to make a fixed duration for performance
appraisal?
c) Yes 40 80%
d) No 10 20%
80%
80%
70%
60%
50%
40%
30% 20%
20%
10%
0%
Yes No
Interpretation: From the above chart 80% employees were agree with fixed duration , While
20% were not agree with fixed duration.
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Q.4 .Does performance appraisal affects your Working Efficiency?
a) Yes 30 60%
b) No 10 20%
60%
60%
50%
40%
30% 20%
20%
10%
0%
Yes No
Interpretation: From the above chart 60% employees say that yes performance appraisal
affects their working efficiency while 20% employees do not agree with this statement.
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Q.5 Does performance appraisal improves your performance ?
a) Yes 30 65%
b) No 20 35%
35%
65% Yes
No
Interpretation: From the above chart 65% employees were favor to that
performance appraisal improves their performance 20% employees were not agreed
with this.
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Q6 After performance appraisal how much improvement is in your performance?
a) 10-20 10 20%
b) 20-30 10 20%
c) 30- 30 60%
above
0.6
60%
50%
40%
30%
0.2 0.2
20%
10%
0%
10-20 20-30 30- above
While
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Q.7 Are you satisfy with the current performance appraisal system. ?
a) Highly 2 40%
0
b) Satisfied 10 20%
d) Dissatisfied 10 20%
40%
40%
35%
30%
25%
20% 20% 20%
20%
15%
10%
5%
0%
Highly Satisfied Just satisfied Dissatisfied
Interpretation: From the above chart 40% employees said that they satisfied with the
current performance appraisal system and 20% employees have highly satisfied and 20% just
satisfied 20% dissatisfied.
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Q.8 Do you get regularly feedback from your superior?
a) Always 30 60%
b) Some times 15 30%
c) never 5 10%
60%
60%
50%
40%
30%
30%
20%
10%
10%
0%
Always Some times never
Interpretation: From the above chart 60% employees get feedback regularly from their
superior rest 30% employees said that they get feedback some times from their superior and
10% said that they never get any feedback from their superior.
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Q.9 Do you know that which technique implemented in your organization.?
a) Merit 10 20%
b) Grading 30 60%
c) Other 10 20%
60%
60%
50%
40%
30%
20% 20%
20%
10%
0%
Merit Grading Other
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Q.10. Do you know that in which factor promotion process has based?
a) Performance 30 60%
b) Experience 10 20%
c) Both 10 20%
60%
60%
50%
40%
Performance
Experience
30% Both
20% 20%
20%
10%
0%
1
Interpretation: From the above chart 60% employees said that promotion is based on
performance & 20% said it is based on experience while 20% said that, It is based on both.
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Q.11 How are the performance appraisal strategies and programs in the company?
a) Good 42 70%
b) Average 18 30%
c) Bad 0 0%
70%
70%
60%
50%
40%
30%
30%
20%
10%
0%
0%
Good Average Bad
Interpretation:
70 percent of the respondents rate the performance appraisal strategies as good. 30 percent of
the respondents rate the performance appraisal strategies as average.
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Q.12 Do you know that what is performance planning?
a) Yes 40 70%
b) No. 10 30%
30%
Yes
70%
No
Interpretation: According to the chart 70% employees were aware of the performance
planning. And remaining 30% employees were not aware.
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Q.13 How many meetings should be scheduled in a year to discuss employees
performance?
a) 3 40 70%
b) 1 10 30%
c) More 0 0
70%
70%
60%
50%
40%
30%
30%
20%
10%
0%
0%
3 1 More
Interpretation: According to the chart 70% employees favored with that meeting should be
scheduled 3 times in a year while 30% were not favor with it.
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Q.14 What do you think that what should be the gap between two appraisal period.?
Quarterly 10 20%
Yearly 10 20%
60%
60%
50%
40%
30%
20% 20%
20%
10%
0%
Quarterly Half Yearly Yearly
Interpretation: According to the chart 60% have favored that at least half & year should be
gap in two appraisal period, while 20% said quarterly another 20% said yearly.
39
Q.15 Are you satisfied with your employer behavior?
a) Yes 30 60%
b) No. 20 40%
60%
60%
50%
40%
40%
30%
20%
10%
0%
Yes No.
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Q.16 What do you think that which method should apply in performance appraisal?
a) T 30 60%
raditional
b) M 20 40%
odern
60%
60%
50% 40%
40%
30%
20%
10%
0%
Traditional Modern
Interpretation: According to the chart 60% Employees were in the favor of traditional
method should be apply in the organization, while 40% were in the favor of modern method.
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Chapter-5
Finding & limitations
42
5.1Findings of the study:
The 60% employees are in the favor of traditional technique of performance appraisal.
I have seen that there is a good connection between superiors and employee.
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5.2 limitations of the study
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Chapter – 6
Suggestion & Conclusion
45
Suggestion & Conclusion
Suggestion:
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Conclusion:
From this project we conclude that it is essential for an organization to develop the
performance appraisal system to achieve higher productivity. The employees should be aware
of the performance appraisal. They should know every technique which follows by
Organization. Employees should have a proper knowledge and skills. The employees should
have better understanding of organization and value by performance appraisal.
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Annexure
48
Biblography
Webliography
www.celebrationworld.in
www.investopedia.com
Www.hrmguide.com
Www.hrproject.com
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Questionnaire
Name:
Contact no:
Address:
Q.1 Are you aware of the objectives of the performance appraisal system?
a) Yes
b) no
e) Evaluation Of Employees
f) Promotion Of Employees
g) Job Satisfaction Of Employees
h) Motivation
Q.3 Do you think that organization have to make a fixed duration for performance
appraisal?
a) Yes
b) No
a) Yes
b) No
a) Yes
b) No
a) 10-20
b) 20-30
c) 30-Above
50
Q.7 Are you satisfy with the current performance appraisal system?
a) Highly
b) Satisfied
c) Just Satisfied
d) Dissatisfied
a) Always
b) Some times
c) never
a) Performance
b) Experience
c) Both
Q.10 Do you know that which technique implemented in your organization for
performance appraisal?
a) Merit
b) Grading
c) Other
Q.11 How are the performance appraisal strategies and programs in the company?
a) Good
b) Average
c) Bad
a) Yes
b) No
a) 1
b) 2
c) More
Q.14 What do you think that what should be the gap between two appraisal period?
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Quarterly
Half Yearly
Yearly
a) Yes
b) No
Q.16 What do you think that which method should apply in performance appraisal?
a) Traditional
b) Modern
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