APSS SMEC

46070W SMEC Editions

SMEC: IP Office™ Editions - Essential
Product Information Document (PID) 02

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SMEC: IP Office Editions - Essential

Product The Avaya IP Office Essential Edition is the foundation upon which to build
Overview your customer’s IP Office solution. It provides the necessary mobility, call
handling and routing functionality and helps ensure small businesses have
the communications tools they need to operate effectively and efficiently.
With capabilities like one-number access, dial-by-name, automated
attendants, and more, Essential Edition provides the must-haves small
businesses need to enhance their communications with customers and
colleagues and streamline their operations.
IP Office Essential Edition supports a total of 384 users (including IP
telephones) and 192 trunks. From a conferencing perspective, there can be
up to 128 parties on conference calls, with up to 64 parties on any one
conference. The messaging has a six-port capacity with 40 automated
attendants.

Business Essential Edition is designed for small businesses looking for essential team
Outcome and mobile engagement on an easy to deploy appliance. With a target size
of up to 100 users, it provides the essential mobility, call handling and routing
functionality for SMB customers.

IP Office Essential Edition provides the key features that enhance the small
business experience. One Number Access, Dial by name/extension and
automated attendants are essential communication tools that help small
businesses operate effectively and efficiently.

Customers frequently ask what the differences are between IP Office Basic
Edition and Essential Edition. The obvious differences are in terms of scale,
but there are also other important differences including support for
receptionists, remote workers, wireless DECT phones, and multi-site
networking. IP Office Essential Edition moves from basic telephony to
providing the customer with an essential set of communications capabilities.
When added up, Essential Edition provides significant value for the money.

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Key
Functionality IP Office Essential Edition is designed for small offices and includes all of the
features of IP Office Basic Edition. However, Essential Edition has additional
features for businesses requiring team and mobile engagement. It is still
provided on a simple-to-deploy appliance and includes the following
enhancements:
• IP PBX Capabilities
• Up to 40 Auto Attendants
• Basic call control on mobile devices
• 128-party ad hoc conferencing
• Up to 4 remote phones per system
• One Number Access
• Basic messaging of up to six simultaneous voicemail actions and 25
hours of storage
• Dial-by-name functionality
• Direct Dial to the desired extension
• Single number out-calling notification to contact the mailbox owner
that a new message is in their mailbox

The following table compares the functionality and capacities of IP Office

Essential Edition with IP Office Basic Edition.
IP Office Essential Edition IP Office Basic Edition

Platform IP Office IP500 V2 IP Office IP500 V2 ONLY

Supported All IP Office Digital, IP Analog, 1400 Digital, 9500

endpoints telephones, analog, and 3rd- Digital, 7000 Digital, ETR
party SIP PARTNER®, and analog
Capacity 384 users 100 users

Supported Analog, T1/PRI, SIP – 192- Analog, T1/PRI or EI, SIP, BRI (
networks trunk capacity, BRI (not not available in N. America) –
available in N. America) 72-trunk capacity
Expansion • 12 expansion modules • No more than 1 analog Trunk
modules • (any combination) 16 Module
• Any combination of station
modules to reach maximum of
100 users
Conference• 128-party conference bridge • 64-party conference bridge
capacity • (max 64 users in one
conference)
Voice Messaging capacity of 6 ports Messaging capacity of 6 ports
messaging (2 ports included) (2 ports included)
Auto 40 automated attendants 9 automated attendants
attendants
Regional Globally available Globally available
availability

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Essential IP Office continues to evolve with Release 11.0. There have been significant
Edition advancements in security and resiliency, particularly for those that are
Release 11.0 interested in moving to cloud deployments. For Avaya partners, simplifying
deployments with new configuration wizards ease installation complexity and
technician time. Avaya offers solutions from pure premises deployments, to
pure cloud deployments. This offers flexibility for customers to start with a
premises-based solution, move to cloud as a resiliency option, or start in
cloud and still have resiliency on premises. As an added benefit, customers
who are familiar and accustomed to analog line appearances, as with key
system, may now deploy SIP trunks and program line appearance buttons on
their phones. SIP Line Appearance will be supported on Essential Edition,
Server Edition, Select and Powered By solutions. This makes it easier to
migrate smaller businesses from Basic Edition to SIP trunked systems while
preserving their user experience and business processes.

Pre-IP Office R11.0 software license requirements involved purchasing

paid/transactional or acquiring entitled upgrade licenses. These licenses took
the form of a small or regular upgrade license for IP500 V2 systems running
the Standard Editions or Server Edition upgrade licenses for the Midmarket
solutions. In IP Office R11.0, a new methodology will now be used whereby
either paid or entitled Edition upgrade licenses are required. The Edition
upgrade licenses are required for systems running Basic Edition, Essential
Edition, Preferred Edition, Advanced Edition, Server Edition or Select on IP
Office pre-R11.0 releases rather than small or regular upgrade licenses.

What’s New IP Office R11.0 FP4 expands on the existing capabilities of IP Office 11.0. The list
with IP below shows the enhancements included in FP 4.0 and some of the impacts the
Office 11.0 customer will experience.
FP4 • Media Manager search capabilities were improved for both Administrator and
User in IP Office R11.0. Additional privacy controls are now introduced in R11.0
FP4, with focus on tools for General Data Protection Regulation (GDPR).
• IP Office 11.0 FP4 also adds support for the new JEM24 Expansion Module
with J169 and J179.
o The JEM24 has a color display when attached to J179 and uses
monochrome fonts when attached to J169.
o Up to three JEM24 modules are supported for either J169 or J179.
o In case of a single JEM24, paging is used to display up to three screens
and thus 72 buttons.
o With a second JEM24 attached, only 24 buttons are supported on the
first JEM24.
o Attaching three JEM24 requires local power supply.
• The J139 with IP Office 11.0 FP4 supports User Busy Lamp Field (BLF) and
Group BLF.
• The Vantage Connect software client is also supported and introduces the all
glass Vantage device to the Midmarket.
• R11.0 FP4 adds support of the Avaya Equinox™ client (3.5.2 and later) on the

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Vantage device (K165 and K175 models – K155 will follow later).
• VMware support has been updated to include ESXi 6.7.
• R11.0 FP4 enables search for and delete of specific recordings as required.
• IP Office 11.0 FP4 adds the capability to automatically synchronize user
information between IP Office and Avaya Spaces.
• Support for all deployment models except SBC resiliency is now available in
subsequent Powered-By Avaya 3.0 FP4 and IPO 11.0 FP4 with Avaya
Equinox™ 3.5.1 and later.
• Bluetooth support for the J179 phone on IP Office is added with IP Office 11.0
FP4.
o It does require the optional Wifi / Bluetooth module.
• IP Office 11.0 FP4 adds Conference Join capability that has been requested by
heritage Nortel customers migrating to IP Office.
• Fallback Twinning is another customer request that is delivered as part of 11.0
FP4. It provides a mechanism for failing over to an external device (mobile,
PSTN phone etc.) if a customer site supporting IP Office phones, loses
connectivity with the Cloud data center. This will be invoked only in case of no
registered device, or network failure. It is not limited to only Cloud deployments,
but could also be used for remote workers in other deployment types.
• Serviceability Enhancements – one-X Portal (FP4)
o User avatar will be visible in one-X Portal web client in System
Directory.
o A “Logged in Sessions” count is visible on one-X Portal administrator
dashboard under User Details section. This will manage scenarios
where a user may be logged in from multiple clients.
o “Logged in Sessions” detail information is also available to the one-X
Portal administrator under Health / Active Sessions tab. This will include
client version and associated details.
• Serviceability Enhancements - VMPro
o A new “VMPro SMTP test” capability is added within Web Manager to
allow the administrator to validate the SMTP server connectivity under
System Preferences before saving the configuration. This helps reduce
the number of connectivity issues encountered with either voicemail
synchronization or voicemail to email due to incorrect configuration.
• CTI Web Services API
o A new optional “calling party number” parameter is added to the
MakeCall command in the CTI Web Services API. This allows a different
calling party number to be used for different calls as can be required in a
contact center outsourcing environment for example.
• Security Enhancements / SIP Registrar Hardening
o The following SIP Registrar hardening enhancements in IP Office 11.0
FP4 are relevant in context of Linux servers only – they do not apply to
IP500V2 platform, whether standalone / SCN / expansion. Note that the
SIP Registrar hardening enhancements are not intended, designed or
tested as an SBC replacement. IP Office policy remains unchanged –
ASBCE continues to be recommended for public exposed client access.

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SIP User Agent whitelist and blacklist allows better control of which SIP
clients can register. The whitelist can be used to allow those Avaya
clients trusted by the IP Office. A default blacklist comes preconfigured
with some known malicious user agent strings and can be updated as
required. Both lists are configurable via Web Manager and the
administrator can decide which to use.
• Simplified Web Self Administration
o This capability was originally developed for Avaya Cloud, has already
been provided as part of Powered by Avaya 3.0 FP3 and is now being
made available for IP500V2 and Server Edition platforms in CPE 11.0
FP4. It is focused on simplifying the configuration to allow it be easier for
a non-technical user and provides a three step self-guided wizard for
setting up the basic account.
• SIP Trunk Enhancements
o Currently IP Office uses Request-URI and / or To-Header for Incoming
Call Routing. This new capability is delivered in response to a
requirement in the German market for the ability to route an incoming
SIP call using P-Called-Party ID. As P-Called-Party-ID is an optional
header it is not parsed by default and it has to be explicitly configured.
IP Office uses it for call routing only when the configuration item is
checked and the header is present in the incoming SIP call. If the
configuration item is checked and the header is not present IP Office
uses the header configured in Call Routing Method as today. P-Called-
Party-ID is not used for SM trunks and SIP phones and IP Office will not
include this header in any outgoing messages.
• Avaya Communicator for Lync Updates
o There are several updates to the Avaya Communicator for Lync / Skype
for Business (ACL) client as part of 11.0 FP4.
▪ Firstly, there is an enhancement based on customer request to
allow ending of a call within the ACL client in case the user dials
a busy / invalid number. This enhancement allows the user to
focus on ACL client only.
▪ Secondly the ACL client is tested up to version 16.0.9126.2227
of Microsoft Skype for Business.
▪ Finally, there are some changes within the ACL client as part of
the wider one-X Portal serviceability enhancements in 11.0 FP4,
e.g. optimized heart beat and providing version information.
• Google Analytics – Web Manager and Web Self Admin
Based on partner feedback Google Analytics is no longer active for Web Manager
and Web Self Admin interfaces. This change is effective for upgrading systems as
well as new deployments from 11.0 FP4.

IP Office has too many competitors to list them all individually. Most
Competition competitors focus on a specific geographic region – often just a few countries.
However, you should be able to compare and contrast the top differentiators of

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Avaya IP Office versus select competitors’ offerings.

Avaya IP Office Strengths
• Richer mobile experience
• More flexible solution
• At least 20% lower TCO
• Single scalable platform
• Easier networking integration
• Simpler SIP Trunking and VPN-less
Access
• Easier to set up and administer
Competitor’s Weaknesses
• Lack of flexibility to move from key
system, to IP to Cloud based
systems
• Phones tend to be consumer
grade, not robust commercial
grade like Avaya phones
• Often required to replace hardware
when scaling up in size
• Lack of hybrid and cloud
deployment options for customers.

Questions Role Qualifying Questions Sales Purpose

by Persona CXO • How sophisticated would • This uncovers the need for
you like your collaboration solutions and the
communications and value that is placed on it.
collaboration solution to
be?
CXO • What is your existing • This identifies the potential to
communications system reuse existing phones.
like?
CXO • How do you/would you • This uncovers the value the
like to address resiliency company will place on mission
in your communications critical communications. This is a
system? good opening to position IP Office
Support Services.
LoB • Tell me about your • This identifies the prospect’s
Manager business. strategic goals.
LoB • How many sites do you • This uncovers potential
Manager have? How many infrastructure and networking
employees? requirements.
IT • How many outside sales • This helps you to determine the
Manager people do you have? communication needs of the sales
teams and whether or not a
mobility solution is important.
IT • Do you support • This opens the conversation to the
Manager telecommuting? needs and pain points of remote
workers and how much value will
be placed on an Avaya remote
worker option.

IP Office Support Services (IPOSS) are available for IP Office R10 and R11.
Services IPOSS is sold by Authorized Avaya Partners for customer systems; support is
delivered by the partner and backed by Avaya.
IPOSS is an exceptional value, and most partners purchase IPOSS coverage
for every IP Office system they sell. Easy, server-based pricing for base IP
Office coverage keeps things simple. Contact center systems and AWFOS

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require additional per-user-license coverage.

IPOSS offers flexible coverage options to suit the customer’s needs, including:
• Avaya Remote Technical Support for Avaya Hardware and Software
during your customer’s business day (8x5x5) or optional 24x7 coverage
• Free IP Office software upgrade licenses for the duration of the IPOSS
contract (installation not included)
• Optional Parts Replacement coverage – next business day, 4 hour or
onsite parts replacement (based on geographic availability)
• Enhanced Avaya remote connectivity options for improved security,
diagnostic access and accelerated time to resolution
For detailed information on IPOSS, please reference the Avaya Partner Sales
Portal: https://sales.avaya.com/cs/Sites?lookuphost=/&lookuppage=/en/pss/ip-
office-support-services

Note:
• IPOSS is the service offer for IP Office systems, including Distributed
Branch
• Support Advantage is the service offer for IP Office in a Centralized
Branch configuration
• With IP Office R11, IPOSS is offered as follows:
o Server Edition and Select: IPOSS is required for new
purchases and upgrades to new major software releases. This
also includes new/additional licenses and base licenses,
upgrades and move/merge. For server and select editions,
IPOSS uses a per-user model.
o Basic, Essential and Preferred Editions: IPOSS is optional
with the exception of IP500 V2 systems in an SCN/Networked
environment. IPOSS for Basic, Essential and Preferred is on a
per-server model similar to the R9 offer.

Resources
• Visit the Avaya Sales & Partner Portal for more information on all
products, solutions, and services.
• Visit the IP Office Release 11.0 portal, where you can find information
on IP Office Demonstrations, competitive intelligence, vertical information,
and much more.
• Visit the IP Office Service Support (IPOSS) web page for additional
information on Maintenance and Support.
Show customers the latest IP Office functionality with Demo Avaya
Do you want to show your customers the value Avaya IP Office can deliver?
Schedule a Demo Avaya session to highlight the additional capabilities IP
Office 11 offers.
• Demo Avaya users, log in at www.demoavaya.com to schedule, learn, and
use the demo.
Don't have a Demo Avaya account? Want to be able to demo this and other
demos hosted on Demo Avaya? Browse to www.demoavaya.com to register
for an account.

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