Professional Documents
Culture Documents
Ke'Ana Haynes Res
Ke'Ana Haynes Res
I am a willing and fast learner with good problem solving skills and I am able to respond
quickly and effectively to customer and management requests. I am consistent in
striving to exceed performance expectations. Given the opportunity, I know I can
perform a highly credible job, for I posses the qualities and qualifications necessary to
fulfill and exceed high expectations.
I would appreciate the opportunity to become a member of your organization’s team and
I promise that I will be a valuable, commendable asset and resource.
Ke’Ana Haynes
Proven team leader hoping to achieve a position in an area with new opportunities and
challenges. To show service to students in a respectful, efficient and professional
/skillful manner and gain the credibility and trust of every student and team member in
an environment that would benefit from Special Education training/course of studies,
computer skills, knowledge of system applications and expertise’s gained from Work
Experience, Quality Service and Customer Care experience and proven performance.
Work Experience:
Customer Service Representative
Alorica -Duke Energy
Greensboro, NC
July 2018-present
• Responds to requests and calls from customers related to client specific programs and products
• Identifies and respond to customer’s needs based on designated procedures of account/client
• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call related information of each call received for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Up-sold to customer upgrades as necessary
Benefit Advocate
United Health Care
October 5, 2016- July 2018
Representative
Aetna Life Insurance
March 2013 –June 2015
Conferred with customers by telephone or in person to provide information about products and
services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Education
Skills
Microsoft Word, Powerful Point, Excel, Personal Computer, 10Key/Copier/Fax,
Excellent Customer Service Skills
References:
Ke’Ana Haynes