Hello,

Thank you for submitting your package PKG03867195 to Microsoft.

Please note that on the submitted amendments has two different  MOPET IDs
provided.
Per our program rules we cannot accept two different  MOPET IDs under one
request. 

Additionally, please be advised that Grace Period Form is required Only if Previous
Enrollment Expired more than 365 days ago. 

Could you please remove Grace Period Form from your request and resubmit only
Amendments provided under MOPET ID TUDEC19?

Please make all necessary changes under the PKG, resubmit it and let us know once
is done we will be able to continue with the processing.

Could you please confirm what we can reject PKG03867195?

“We strive to provide exceptional customer service, but if our response has not
adequately addressed your concerns please reply by email with the keyword
“Escalate” and explain your dissatisfaction. Upon receipt we will move your case to
our next supporting team for assistance.”

We would appreciate your quickest reply in order for us to continue successfully

processing.
Please feel free to contact us at any time if you have any doubts regarding the above
requested information.

Kind Regards,

Microsoft

Hello,
Thank you for your reply.

Please be informed that PKG03867195 now is rejected.

 
Could you please make any necessary corrections under the PKG03867195 and let
us know once the package is signed and submitted to enable us to continue with the
processing.

As there is no further action required from us, case is closed.

If you have any further questions regarding this, please reply to this email.

For any new queries please log a request via our Call Logging Tool on Explore
https://www.explore.ms

We would appreciate your quickest reply in order for us to continue successfully

processing.
Please feel free to contact us at any time if you have any doubts regarding the above
requested information.

Thank you for your understanding.

Kind Regards,
Tatsiana

Hello,

Thank you for your response.

Please be advised that Grace Period Form is required Only if Previous Enrollment
Expired more than 365 days ago. Please ignore that the Eagreement Tool is
displaying .

Please make any necessary corrections under the PKG03867195 and let us know
once the package is signed and submitted to enable us to continue with the
processing.

Please feel free to contact us at any time if you have any doubts regarding the above
requested information.

Thank you for your understanding.

Kind Regards,
Tatsiana
Microsoft

Hello,

Thank you for your email.

Yes, you can withdraw PKG03867195 make any necessary corrections and let us
know once the package is signed and submitted to enable us to continue with the
processing. 

We would appreciate your quickest reply in order for us to continue successfully

processing.
Please feel free to contact us at any time if you have any doubts regarding the above
requested information.

Kind Regards,  
Tatsiana
Microsoft
Hello,

Thank you for your confirmation.

We will proceed processing this request.

Please feel free to contact us at any time if you have any doubts regarding the above requested
information.

Kind Regards,
Tatsiana
Microsoft