 Hi, Brenda. I'm delighted to see you.

I was actually going to contact you with reference

to your plans next week.
 I'd be happy to have my secretary tell you when I'm free. Were you hoping to have a
meeting?
 Yes. We need to meet to see how things are going with our new projects.
Unfortunately, I think one of them isn't going so well. And thank you, I'd be grateful to know
when you're available.
 Yes. Don’t worry, we’ll work something out. Anyway, I'll tell you as soon as I choose a
time for the meeting.
 Sounds good. I look forward to hearing from you. Have a great afternoon.

Mr. Morris needs ... to finish his report.

  Mr. Tyson

  help from Ms. Roberts

  more time

... will make the decision as to whether more time can be given to finish the report
or not.

  Ms. Millmore

  Mr. Roth

  Ms. Roberts

Mr. Tyson mentions that the employees in the office ... .

  are upset with Ms. Roberts

  seem too busy to help

  aren't working hard enough

Mr. Tyson wants Mr. Morris to ... .

  wait until the report is done before contacting him again

  feel comfortable contacting him if he needs more information

  contact Ms. Roberts when he is finished

 A business letter normally begins with the letterhead, which is the name and address
of the person 
  writing the letter, or the sender. 
  Below the letterhead, the date of the letter is written, with the month first, the day of
the month and the year last. Next is the name and address of the person who will 
  receive the letter, or the receiver. A salutation comes next, which is where the
sender writes "
  Dear" next to the receiver's name or “To whom it may concern” if they do not know
the receiver’s name. The body of the letter follows, in which the sender can make a 
  request or inquiry or give information. At the end of the body, there is a 
  closing statement and sometimes a reference to future contact. Last comes the
closing, such as "
  Sincerely," with the signature of the sender directly underneath. It should also be
noted that letters can end with the letters “enc.” at the bottom of the page, which
stands for “enclosure”. This lets the reader know that there are other things in the 

  envelope

 Could you please tell me when our boss contacts you?

  

 I'll send him an email after we're done with our meeting.
  

 I would be grateful for a response.

  

 I'm afraid that the meeting can't take place this morning.
  

 I am delighted to be working with you.

 Since they will be addressed to the presidents of several well-known organizations,
the 
  correspondence must be extremely polite.
The 
  payroll is updated once a month, at which time you will receive a check for $4,000
in the mail.
When Jill wanted to stop working at the store, she wrote a 
  formal letter to her employer.
The 
  department head of the marketing company will be responsible for the discussing
staff changes with her team.
There are many 
   benefits to planning out your week ahead of time, such as becoming more

organized and prepared

Michael and Annabelle were pleased to tell their colleagues that they are planning to get married
at the end of the year.

Do you think that the staff meeting will take place in the new building?

Yesterday Brenda bought the new goods that she is looking forward to selling in her store.

Could you please send the materials by mail to our other office located in Brussels?

Alex is afraid that he will arrive lat

 Good morning, Kelly. This is Gloria, the sales department head. Could you please send
something for me?
 Yes, of course. I'm pleased to help.
 Okay. I'm afraid that a member of staff will be leaving our company today. They will not
be surprised to receive such news due to their recent behavior. Regardless, would you please
write this person a message to explain why they no longer will be working for our company?
 Not a problem. I will send them a formal letter. Just email me the employee information.
 Great. Then would you please give me the last payroll of all our employees?
 ate: February 12th , 20XX
Subject: New 
  department head of Sales
We 
  are pleased to tell you about the appointment of Ms. Jessica Hawk to the position of
department head of sales. Ms. Hawk worked with Dogue International Company for
nine years. I am sure you will all join me in welcoming Ms. Hawk and tell her how
happy we are to have her on our team.
I am looking forward to seeing you all at the quarterly meeting, which will 
  take place at 10:00 a.m. this Wednesday, on the 5th floor. 
   Could you please send a reply to the invitation for the meeting, if you have not
already done so? Be sure to look carefully at the information in this 
  correspondence, since it also discusses the latest changes to the 
  payroll.

r. Wilkins is ... .

  a department head

  an assistant

  a president

Mr. Johnson’s assistant will send Mr. Wilkins more information regarding ... .

  his payroll

  party locations in New York

  colleagues who will attend the party

The president wants an office party for... .

  Mr. Wilkins’s fifth anniversary working for the American Company

  Mr. Wilkins’s fiftieth birthday

  Mr. Wilkins’s tenth anniversary working at the American Company

Who will send the formal letters to the colleagues to the party?

  the vice president

  the president’s assistant

  the president
 Let’s 
  wrap up the meeting for tonight, and then we can start again tomorrow at 2:00 p.m.
 We must establish some 
  ground rules for the way forward if we want to make any progress.
 The next 
  item on the table for today is the results of the latest customer satisfaction survey.
 Hannah is going to be the 
  chairperson at tomorrow’s meeting.
 We all have the same 
  main objective : increasing sales.
 Can you please email everyone a copy of the 
  agenda ?
 We need to form a 
  committee to discuss the new project.
 Let’s 
   kick off by welcoming Zoe and Will today, who are joining us from the New York
office.

 to give a short summary of what has been said or done

  

 to state or say in a public or official way

  

 to report information about something

  

 to give a job role to someone

  

 to make someone want to do something; to tell them to do something

  

 to take turns

 So, let’s kick off with the first item on the agenda: the office summer party. First things
first; we need to organize an events committee and allocate job roles to each member.
 I think we should establish some ground rules before we give control over to a
committee.
 What do you mean?
 Well, I think a lot of people were disappointed by our last office party.
 Can you give me any examples?
 The event was outdoors, and because the weather was so bad, everyone was very wet
and miserable. Also, there wasn’t enough food, so we were all hungry.
 I’m sure the committee will make sure these issues are covered. We all have the same
main objective here: to have a fantastic evening

Where is Suzanne from?

  a different company based in Swindon

  another branch of the company

  a company specializing in giving presentations

What is the first thing on the agenda?

  lunch

  a brief introduction

  team-building exercises

What is the idea behind the day?

  to increase profits

  to get to know Suzanne

  to learn to work as a team

What time is lunch?

  12:00 p.m.

  1:00 p.m.

  2:00 p.m.

What is the second thing on the agenda?

  lunch

  team-building exercises

  a video

Hello everyone,
As you know, we are trying to make our meetings more productive. One of the criticisms we
received from staff feedback was that the position of 
 chairperson was never 
 rotated. Therefore, we’ve decided that everyone in the team should take on this role at
least once.
I know this will be a new experience for many of you, but I 
 encourage you to take advantage of this opportunity. To help you out, we are organizing a
speaker who is very experienced at chairing meetings to guide you through the correct stages.
He will 
 cover declaring the meeting open, introducing each participant and stating the 
 main objectives. And he will take you all the way through to 
 wrapping up, recapping, and suggesting and agreeing on a time and 
 place for the next meeting.
He will also give you lots of helpful phrases. This will include what to do when people speak
for too long and you need to 
 give control to a new speaker, when people don’t stay on topic, or if you need to 
 cool things down.
We’re currently looking at early next month for this training 
 session. Please let me know in advance if you know you will be out of the office.
Best regards,
Amy

e software is really old and inefficient. It makes our company seem out-of-date .

If you are looking for a vacuum cleaner that has many functions, check out this one. Its vacuum
bag has a capacity of five liters.

You can make cappuccino, hot chocolate and even tea with this machine. It has all the functions
you need.

If you break it within five years there is no problem. It comes with a guarantee .

The flexibility of this chair is amazing! You can bend it in three places.

Wow, is that your new computer? It’s really sleek and beautiful.

I am looking for something really classy to buy. It has to be elegant and attractive .

This device is very high-tech. It has a really impressive range

s year’s station wagon model is sleeker than last year's.

I am looking for a more attractive model of vaccumn cleaner.

 That was the most exciting range of IT products I have every seen.

This laptop has a lot of advanced features. It is much faster than the previous model.

This old car is getting out-of-date. However, it’s the best car I have ever owned.

Most guarantees for toasters are for about one year.

This year we lost a lot of money because we just couldn’t compete. We will have to put out a
smartphone with better functions.

I am looking for more flexible and more dynamic products than la

 Can you tell me what you expect for the new Xphone 6?
 Well firstly, it will have a sleeker and more attractive design. But what is really exciting
is that it will have more available storage space, a faster CPU, more memory and a really great
new camera.
 Can you give me some examples? How will it be better than the Xphone 5?
 Let’s start with storage space. The cheapest model will be 16GB, double the previous
model.
 And what about screen resolution?
 Screen resolution will be about the same as the previous model, but the speed will
increase greatly. And there will be a ten megapixel camera, which is two more megapixels than
the previous model.
 So to conclude, it will be faster, prettier and much more expensive.
s talk about our

exciting

new

range

of

products

. This year we have

sleek

new designs for our laptops, with attractive pearl casing and an

impressive

range of colors. Especially popular are our fun feminine pastel models, and silver and black high-
end designs. There are also are some great new

features

. For example, there are high-capacity processors with a large number of

gigabites

for storing films and music, as well as photos. Furthermore, all of our products come with

flexible

wa

It was cheaper than others with smaller screens.

It is much easier than the previous model.

We really must invest in newer machines.

In fact, it is much quieter than the last one.

We are more flexible than other companies.

Thanks to our impressive range of products.

It includes wifeless Bluetooth and Geolocalisation.

They have a ten year guarantee.