Essentials for Nextgen

Employability
workplace
Enhancement
Training

A.RAQIB HUSSAIN
TOPICS OF INTEREST

 Know Thyself to know others

 Job Vs Career

 Business Etiquette

 On the Job Etiquette

 Telephone Etiquette

 Email Etiquette

 Essential New Rules for Next Gen

Workforce
YOU NEED A JOB OR A
CAREER
HOW U WOULD LIKE TO WORK
IMAGINE THAT U OWN A TOP
CLASS COMPANY IF AN
ENGINEER SEEKS A JOB IN
YOUR COMPANY WHAT ARE
THE THINGS THAT U EXPECT
FROM HIM
What is your Need
KNOW THE CORPORATE WORLD
HOW WE ARE GETTING
TRANSFORMED……..
BUSINESS ETIQUETTE
WHAT IS ETIQUETTE??
The forms and practices prescribed by social convention or
by authority.
HOW DO ETIQUETTES BENEFITS US?
 Differentiates you from others in a competitive job
market
 Enables you to be confident in a variety of settings
with a variety of people
 Honors commitment to excellence and quality
 Modifies distracting behaviors and develops
admired conduct

“Be one step ahead, practice the social skills necessary to

help you make a great first impression and stand out in a
competitive job market”.
WORKPLACE ETIQUETTE - DOS
 Respect every one
 Be polite to all persons from security to CEO

 Call others by their formal names. (No Honey r Sweety

Plz)
 Don’t hesitate to say two Golden Words “Please” and
“Thank You”
 Wear a smile always, Greet every person you meet in the
morning
 Respond honestly to those who wish.

 A smile to a office boy will make much difference in his day

 Kindness Costs nothing but values a lot.

 Rise when you’re introducing others or introduced

WORKPLACE ETIQUETTE - DOS
 Always be ready to help people in their work but don’t
do their work
 Ask others if you can get something while you’re up and
while you’re out.
 Gossip- Avoid it. “People who Gossip about others to
you will definitely Gossip about you to others”
 Maintain your integrity

 Maintain atleast one arm distance with your colleagues

 What is expected of you?

 Don’t talk too often about “College Days” –the faster

you shed your student identity, the more easily you will
begin to work in the new setting.
WORKPLACE ETIQUETTE – DON’TS
 Don’t comment about dress, ornaments and other
personal stuffs
 Don’t use mobile phones in a shared cubicle.

 Don’t use other people’s things without their

consent
 No raising of voice in your office cubicle

 Keep your personals stuffs out of the gate. People

have their own problems.
 Leave out the Gender equations

 Use of filthy language in office is banned

 Never get your Honey, where you get Money

PEOPLE ETIQUETTE
 Relationship: The state of being mutually interested.
Reverence or respect for another. To be involved,
concerned.
 Maintain a database of personal knowledge on
individuals in which you want to follow up or cultivate a
relationship (children’s names, birthdays, etc.)
 Communicate openly. Communicate ideas and requests
clearly.
 Conversational taboos: Tasteless jokes, politics, religion,
finances, family tragedy, health, life’s disappointments…
 Safe topics: Sports, Cultural events, food and local
attractions, books, movies, vacation ideas…
 Being late regularly shows selfish and disrespectful
behavior.
HANDLING PEOPLE

Every individual has four basic needs that need

to be satisfied:

•“I need to be understood” How do your colleagues

signal these needs to you?
•“I need to feel welcome”
•“I need to feel important”
•“I need to feel comfortable”
MAINTAINING A CORDIAL
RELATIONSHIP

• Self respect
• Mutual respect
• Compassion
• Co-operation
• Mutual trust
• Commitment
ON THE JOB ETIQUETTE’S
 Make a good first impression with your colleagues
–Be friendly and introduce yourself
 Be Punctual – be ready to start work on time

 Listen and Observe – Communication styles/

Meeting styles/ preferences
 Identify Key Resource people

 Learn as much as you can about the company / Job

 Take notes while being trained and ask relevant

questions for clarification
 Ask for help and accept constructive criticism

 Get to know your colleagues, share some personal

information (Within Limits)
TELEPHONE ETIQUETTE
 If you are calling someone, prepare what you are going
to say - what message would you leave...
 If someone answers - introduce yourself and ask if the
contact is able to speak with you
 Don’t say Hello in official phone calls instead greet the
caller, introduce yourself and your department
 Be concise in your speech, make it clear and to the
point.
 Avoid juggling of calls

 Use the hold button politely – with permission of the

person on the other side
 Replace the Handset only after the caller has put down
EMAIL ETIQUETTE : NAMING E MAIL ID
 Keep your E mail address professional and simple
to
 type and remember, avoid too much of flashy
names,
 use of symbols or characters in your e-mail
address.
Bad Example : coolbuddy_23972@site.com

sweetfriend@site.com
Good Example : firstname.lastname@site.com
ETIQUETTE: KNOW YOUR AUDIENCE
 Your e-mail greeting and sign-off should be
consistent with the level of respect and formality of
the person you're communicating with.
 Write the name of the person who will be reading
your mail or to whom mail is addressed.
 Avoid, blank mails or mails without recipient’s
names unless you are sending mails to groups for
announcements.
 Briefly INTRODUCE yourself : If you are mailing
first time to the recipient, do not assume the person
receiving your e-mail knows who you are, or
remembers meeting you.
ETIQUETTE: DISCUSS ONLY OFFICIAL
THINGS
 One of the most important things to consider when
sending e-mail is whether the matter you're
discussing is professional or personal.
 Do not send private, personal mails which are not
meant to be shared on official platforms.
 Avoid sending forwarded mails, jokes, junk mails etc
excessively.
 Confidential Information: Refrain from discussing
confidential information in emails unless absolutely
necessary, if the e-mail get into the wrong person's
inbox, one could face serious problems or
misunderstandings. Always double check your list of
recipients before sending sensitive E mails.
ETIQUETTE: RESPOND IN TIME
 E-mails must be answered within reasonable time
limit, depending on the nature of enquiry. E-mails
shall be replied with complete information, within
acceptable working hours possibly between 4 to 8
hours..
 No ONE-LINERS: Short replies like "Thanks,"
"Oh, OK" , do not advance the conversation in any
way. Write clear and concise reply to the mail or
information shared to avoid ambiguity or confusion
 Avoid using Short Forms like gr8, plz, ur etc. and
unnecessary flashy things
 You can use FYI or PFA
EMAIL ETIQUETTE
THINK BEFORE YOU HIT ‘SEND’
 Remember Email is a formal communication tool.
 Make subject line clear and concise

 Always include your name and number

 Double check spelling and grammar

 Avoid using IMPORTANT or URGENT note, Avoid

typing email in all Capital Letters
 Use simple and clear language- Say no to Jargons and
Phrases
 Ensure the email didn’t bounce back

 Manage Attachments

 Beware of Reply All

 Email is your Reflection

DINING ETIQUETTE
 Generally the person who invites pays, but anyhow
keep some money in case you must pay in your
own way.
 If you’re a guest, take your lead from the host like
“What looks good to you?”
 Don’t order the cheapest or expensive ones.

 Avoid speaking mouth full

 Eat a little in the same pace of others.

 Be polite to servers. Choose items i.e. easy to eat.

 Wait for everyone to be served before you start

eating, unless someone encourages you to start
DINING ETIQUETTE
 Salt/Pepper pass together
 Generally pass food to the right

 Rest utensils on plate while talking

 BMW – BREAD MEAL WATER

 When you need more food keep the fork and spoon
facing yourself.
 When you’re done with your meal keep the fork and
spoon upside down.
MEETING ETIQUETTE
 Be on time for the meeting- If you’re late ask
for excuse.
 If you’re the convener, make sure all the
people know the agenda and schedule of
meeting well in advance
 Start and finish the meeting on time – Don’t
wait for people
 Take notes in meeting – Stick to the deadlines

 Do Homework and get all your facts

 Never interrupt even if you strongly disagree

 When speaking be brief and ensure its relevant

 Thank the person who organized the meeting

CAREER LIMITING BEHAVIOR:
BREAKING HABITS
CAREER LIMITING BEHAVIOR:
BREAKING HABITS
 Unreliability. - Stick to your commitments

 “It’s not my job” Attitude

 Procrastination

 Resistance to Change

 Negative Attitude

 Distracted by Phone, Watch, or acting as if

not interested. – Engage! And most
importantly, LISTEN.
NEW RULES OF WORK
 You’re not just paid to work, you are paid to be uncomfortable
 Take care of your relationships and money will take care of
itself
 Lead You First. You cannot help others until you help out
urself
 To double your income, triple your investment on learning
 Small daily improvements will make stunning results
 Don’t fall in love with your press releases
 If you’re not failing regularly, you’re not making much progress
 Lift your teammates up. Anybody can be a critic, but its tough
to see best in people
 Every great ideologies are once called crazy
NEW RULES OF WORK
 Read magazines you don’t usually read. Talk to
people who you don’t usually speak to. Go to places
you don’t commonly visit
 Words can INSPIRE and Words can DESTROY,
Choose yours well
 If people are not laughing at your ideas, your ideas
are not big enough
 Leadership is not a Title, It’s a behaviour Live it.

 The best a leader can do is Produce more leaders

 Don’t be irreplaceable, if you cannot be replaced,

you will never be promoted
 Work as if you’re the CEO
“IF A MAN IS CALLED TO BE A STREET
SWEEPER, HE SHOULD SWEEP STREETS
EVEN AS A MICHELANGELO PAINTED, OR
BEETHOVEN COMPOSED MUSIC OR
SHAKESPEARE WROTE POETRY. HE
SHOULD SWEEP STREETS SO WELL THAT
ALL THE HOSTS OF HEAVEN AND EARTH
WILL PAUSE TO SAY, 'HERE LIVED A GREAT
STREET SWEEPER WHO DID HIS JOB
WELL.”

― MARTIN LUTHER KING JR.

THANK YOU…………….
FOR FEEDBACKS AND SUGGESTIONS

RAQIB HUSSAIN
raqibanwar@gmail.com
9750461252