FAQ

– ADDITIONAL MEASURES TO ASSIST SME CUSTOMERS/BORROWERS AFFECTED BY THE

COVID-19 OUTBREAK – VERSION 2 – UPDATED AS AT 27 MARCH 2020

No Question Response

1. Am I eligible? All SME existing borrowers are eligible for the deferment offered
(except for credit card facilities); subject to the banking facilities
not being in arrears for more than 90 days as at 1st April 2020.

2. Is this moratorium Yes, it is an automatic enrolment for eligible borrowers.
an automatic
enrolment or do I
need to call the
Bank?

3. If I do not wish to Yes, you may email bsu_s2h@maybank.com.my if you you wish to
take the opt-out of the automatic deferment package, or continue to make
moratorium, how timely full repayment of your loan/financing.
can I continue
paying? In the email, please provide the following details :
Person to be contacted
Contact number
Account number
Business Registration number.

We will respond within 3 working days.

4. What if I’ve already Yes, you are still eligible if your arrears are not more than 90 days
defaulted a few as at 1st April 2020.
months – am I still
eligible? If your arrears are more than 90 days as at 1st April 2020, you may
approach your respective Zones to seek for assistance/advice.

5. What if I want to You may submit your request to your respective Zones or email
exit the programme bsu_s2h@maybank.com.my to exit from the moratorium mid-way
mid-way? and continue to make your monthly repayment to the
loan/financing account.

6. What if after 6 We can consider the request to reschedule or restructure your
months I have loan/financing after the 6 months, if you continue to face
trouble paying. Will challenges.
Maybank help to
extend my Please contact your respective Zones or call us at 1 300 88 6688.
moratorium?



No Question Response

7. I have multiple SME You may email to bsu_s2h@maybank.com.my with details of the
loans/financing, I loan/financing you wish to opt-out (account number, contact
only want number and contact person), or continue to make timely and full
moratorium for repayment of your loan / financing.
some and don’t
want for others.
What is the process?

8. How will this impact There will be no impact.
my ability to take
new loans/financing
later on?

9. Will you stop my Yes, we will suspend your Standing Instruction during the
standing instruction moratorium period. If for whatsoever reason, the Standing
automatically too? Instruction is not suspended, you may inform us and request for a
refund.

10. My account has You will need to contact the Bank where your Standing Instruction
standing instruction was initiated to suspend it.
from another Bank.
Will Maybank
inform the Bank to
stop the standing
instruction?

11. Does loan/financing Yes, the tenure will be increased since there is no payment for 6
tenure increase? months.

If you wish to maintain the tenure, you may contact your
respective Zones to recalculate the repayment by rescheduling
and restructuring the account.

12. Will I be charged For conventional loan, interest will continue to be charged but it
additional interest will not be compounded. In other words, there will be no interest
on the repayment charged on the interest during the moratorium period.
amount that is
deferred by 6 For Islamic financing, profit will continue to accrue on the
months during the outstanding principal amount. Such profit, however, will not be
period? compounded in line with Shariah principles.

We will not impose late penalty charges on the deferred amount.



No Question Response

13. If I am in this Yes, the loan instalment is deferred for 6 months and you need
moratorium not pay anything to the Bank.
programme, does it
mean that I do not It is a temporary deferment or suspension of loan/financing
need to pay repayment obligation (principal and interest) for 6 months.
anything to the Bank
for 6 months,
including
interest/profit?

14. Is the moratorium Yes, it is extended to loan/financing under progressive release.
extended to However, the deferred monthly interest accumulated must be
loans/financing settled before the loan/financing is fully released.
under progressive
interest? Otherwise, payment meant for monthly instalment once the
loan/financing is fully released, will go towards settling the
outstanding progressive interest, resulting in instalment payment
arrears.

15. Am I eligible if my Yes, you are still eligible even if your Overdraft (OD) is under the
Overdraft (OD) is reduction programme. The reduction programme will be deferred
under the reduction by 6 months and will start after your moratorium period is over.
programme?

Is interest charged Yes, it will still be charged. However, the interest during the
during the moratorium period will not be compounded. This means the
moratorium period? interest is to be repaid equally within 6 months after the
moratorium period.

16. For Trade facility, Yes, you are still eligible as long as the matured bill incurred is still
am I eligible under below 90 days as at 1st April 2020.
the moratorium?


What if I have Trade Yes, you can still use your Trade facility subject to there being
bills already available balance.
matured and force
debited? Can I still There will be no compounding interest during the 6 months
use/utilise my Trade moratorium.
facility/(ies) if I enrol
under this
moratorium?

17. Will the deferred No, it is not reflected in CCRIS.
payment reflect a
poor record in
CCRIS?



No Question Response

18. In view that there is The default rate will not be triggered during the moratorium
no payment during period. However, if your account is 3 months in arrears during the
the 6 months moratorium, and you fail to pay the next subsequent instalment,
moratorium period, once the moratorium period is over, the default clause will be
will my account be triggered.
triggered with
default rate?

19. My loan/financing is Yes, subject to your account not being in arrears for more than 90
under restructured days as at 1st April, 2020.
& rescheduled
(R&R). Am I still
eligible for this
moratorium?

20. Does this deferment It applies to all loans/financing outstanding as at 1st April 2020.
package apply to my
newly approved/
disbursed loan?

21. If there is a Help If you have any further queries, you may contact your respective
Desk number to call Zones or contact us at 1 300 88 6688, or you can also email us at
if I have further mgcc@maybank.com.my.
queries?