SWOT ANALYSIS

(Strengths, Weaknesses, Opportunities

, and Threats)

PESTLE ANALYSIS
(Political, Economic, Social,
Technological, Legal, Environmental)
SWOT Analysis
STRENGTH OBJECTIVE

LBC Foundation sought to find ways to make an impact across the communities that it
serves. Given this thrust, LBC sought to establish partnerships with key government and non-
government organizations, while leveraging on their core capabilities as a business. From youth
& community development, education, environment and disaster relief, LBC’s goal is to spur
positive change in the lives of Filipinos-an objective that is feasible primarily because of the
company’s inherent values and network.
1. What do we do better than anyone else?
 LBC Express Holdings, Inc. offers different services to consumers and businesses. The
company of LBC is a trusted name in the Philippines since it was founded in 1945
when it comes to ensuring your documents, mail, parcels, boxes, and cargo of all
shapes and sizes get delivered, a job they have excelled in for over 70 years, Besides
making a difference in lives and communities, also this is a trusted partner in helping
your growing company overcome challenges with their business solutions.
2. What unique resources can we draw upon that our competitors can’t?
 Our ability to apply our expertise in this business, with innovative technology, and an
inherent understanding of what brings joy to our customers is enabling us to continue
being a benchmark in this category. LBC approaches with confidence and optimism
that we will be able to meet the demands of the peak season and deliver great service
to our millions of customers all over the globe
3. What do our customers see as our strengths and why do they choose us?

 LBC Express sees its role as being not just a courier company, but as a warm and
friendly partner who enjoys moving packages, goods, and money for its clients. It is
always looking to make the process of moving or sending packages and cargo as
efficient and easy as possible, whether it’s a small gift or a large business shipment.
For Filipinos, that service is invaluable and is crucial to the ongoing growth and
strength of LBC Express as a prominent global Filipino brand. The company is
responsible for dispatching shipments via asset-based carriers and arranges shipment
space for their customers

4. What is our greatest achievement?

 LBC awarded as the community’s Preferred Freight Forwarding Company and

Preferred Remittance Service Provider. LBC has over 1,252 branches in the
Philippines, and over 60 branches in the United States and Canada. It also has
branches in Hong Kong, Brunei, Malaysia, Singapore, Japan, Germany, United Arab
Emirates, Spain, Kuwait, South Korea and Taiwan.

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 5. What are the advantages you have over your rivals?

 We know that LBC is among the toughest competitors of Western Union. After all, the
two companies are pretty much on par with each other when it comes to sheer outlet
abundance. LBC Express is doing its best though, to beat its rival in affordability it is
because the availability and preference. No matter how many locations such firms
have, there are always places where only one of them is available.

WEAKNESS OBJECTIVE
LBC Express Holdings, Inc. engages in the provision of logistics services. It operates
through the Logistics and Money segments. The Logistics segment serves retail customers and
corporate customers. The Money segment comprises of domestic and international money
transfer services.
1. What makes potential customers buy from others?
- More expensive in courier services

2. What are your competitors doing better than you?

- Has cargo delivery of products of businesses

3. In what areas need more training?

- Automatic updates of package location

4. What customer complaints have we had about our service?

- Damaged items during delivery
- Delayed delivery of packages

5, What could LBC improve?

- Branches that are not in good locations
- Crating of Packages
- Warehouse storage service

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OPPORTUNITIES OBJECTIVES
LBC courier companies’ objective to create opportunities are measurable and effectively
describe the actions required to accomplish a task. Objectives define the techniques your
organization will use to achieve sales success, customer service standards and branding
opportunities as well as any other measurable aspirations.
Achieving Financial Success- Businesses must set clear financial objectives to emphasize the
financial targets of the company. Objectives should be ambitious, but also measurable and
realistic. An example of a financial objective could be the growth in company revenues and
earnings.
Improving Human Resources- To operate effectively, your company must hire talented
employees who can implement your decisions and maintain productivity and efficiency.
Focusing on Customer Service-Business managers establish objectives that focus on providing
quality customer service. These objectives attempt to measure customer satisfaction with costs
and overall quality of a product or service. A customer service objective could be to reduce
delivery and distribution time of products and services. Another could be to reduce the number
and frequency of customer returns and complaints or to improve the response time of client
inquiries.
Establishing Brand Awareness In the age of social media marketing, many small businesses
are finding that brand marketing is another vital objective. Branding is all about selling the
experience of your product or service by communicating to your audience how your business
satisfies a want or need or makes their lives more convenient. 
1. What changes and trends in our external environment can we benefit from?
 Technological innovation in courier service is making the headlines, and the
market is becoming highly competitive. Digitally connected customers are
believers of instant gratification, ease of use, and seamlessness.

2. Is the opportunity ongoing or is there a limited window to get involved?

 Strategic partnerships leverage the strengths of all parties involved, and for LBC
in particular, opens different corridors and locations for us to accept remittances
from all over the world. It also opens avenues for future business opportunities
such as outward remittances from the Philippines, as well as tapping other
nationalities worldwide. LBC is judicious about choosing the right partners for the
right locations, especially in Europe, the Middle East, and Asia Pacific, where we
are looking to strengthen our presence. Our goal is not only to reinforce LBC as
the preferred remittance, cargo, and courier service provider of Filipinos; we want
to make our mark as a purely Filipino company providing a much-needed service
to the world.

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3. Is the market expanding or do other factors make it worth pursuing?
 Yes, LBC a courier company is currently expanding, and here are the factors that
it will make worth pursuing. First, speed delivery. The time it takes for your
customers to receive their items from your courier service can impact the
reputation of your business and increase (or decrease) your overall sales. This is
because the happier your customers are, the more likely they are to buy again
from you. Second, Proof of delivery. Some delivery companies will go one step
further and send a text message to your customers to let them know the exact time
and date to expect their delivery and the name of their delivery driver. This
personal touch creates a great shipping experience. And third, customer service.
Some unhappy customers may voice their issues with you on social media, leave
negative reviews or even grumble to their friends in real life. You’ll want to be
monitoring the whole shipping experience your customers receive before any
delivery problems escalate.
4. What is the quickest ways to expand operations is to develop ongoing relationships
with companies that have frequent courier needs?
 Foremost, many of these services focus on providing couriering for law firms,
accounting firms, and other professional companies that have ongoing needs to
have packages delivered on a same day basis. This is one of the primary ways that
a courier service maintains regular revenues while boosting the valuation of the
business. The other way of expanding operations is to continually hiring
additional couriers that can service a greater number of company accounts. This
requires a moderate capital investment in order to acquire vehicles.
5. How technology is improving the courier industry?
 These days, technology is having a profound effect on the business world, making
professional life easier and more productive. For any courier company, staying
ahead of deliveries is the key to producing happy customers. But with the current
situation of vague five to eight-hour delivery slots, it’s hard to do so. That’s not to
mention the boom in e-Commerce that is adding a lot more deliveries that need to
take place.

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THREATS OBJECTIVE
Freight transportation and parcel delivery became key activities in the urban areas,
supporting the economic and social development of the cities. At the same time, this industry is
affected by different issues, inefficiencies and externalities, particularly in the last mile segment.
In this scenario, it emerges an increased awareness to improve the urban mobility and the
transportation, making them more sustainable both from the economic and the environmental
point of view. The need to increase the efficiency of the delivery while the marginal revenues are
decreasing led the different actors to identify new delivery options in the emerging technologies,
including drop box, cargo-bikes, electric vehicles, autonomous vehicles and drones.
Unfortunately, the integration of the different delivery option is not a free meal, due to the
interaction and the conflicts between the delivery options themselves, as well as of the actors
operating them and their business models.
1. What moves are our competitors making that impact on our business?
Organizations can adopt a number of different strategic moves to create a competitive
advantage in its market segment. The ultimate aim is to create a clear and recognizable
difference that may be important to the customers, and it should be something which the
competitors cannot match.
A competitive advantage can be created by developing a strategy of leadership focusing
on operational and functional attributes such as cost, quality, innovation and customer
experience. However, PRTM Management Consulting says that an organization should identify
the single factor that it is extraordinarily well in and then focus on the right strategy depending
on the identified factor.
Knowledge
Various information systems strategy can let an organization have a strong competitive
advantage by making it able to capture and share the knowledge of the experts in the company.
Cost
Costs can be an important competitive advantage. By being a low-cost producer, an organization
can offer customers the prices that the competitors can’t match.
Innovation
Innovative strategy offers a competitive advantage by developing goods and services that
differentiates the company and meets the customer demands more effectively than competitors.
Partnership
A partnership strategy can also offer competitive advantage. Suitable partners can provide access
to strategically important skills, components and/or many other resources that can enable the
organization to innovate and differentiate. 

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2. What changes will negatively affect revenue and profits?
 Revenues decrease for any number of reasons. Manufacturing or delivery
problems result in reduced product availability. Consumer tastes change and
demand for your goods declines. Economic conditions force consumers to spend
less on discretionary purchases. Staff changes adversely affect your ability to sell
as much of the product. 

3. What threats do our suppliers face that will impact on us?

 Threats that our suppliers face that will impact on us are:
-Legal, such as insurance issues, resolving disputes, contractual breaches, non-
compliance with regulations, and liabilities
-Technology, such as computer failures and problems associated with using
outdated equipment.
-Work health and safety, such as accidents caused by materials, equipment, or
location of your work
-Security, such as theft, fraud, loss of intellectual property, terrorism, extortion
and online security fraud.
-Utilities and services, such as failures or interruptions to the delivery of goods.
-Market, such as changes in consumer preference and increased competition.
4. Scammers’ delivery is exclusively dangerous?
 Well-known companies and brands are favorite targets for fraudsters. After all, it
is much easier to get people’s attention with the use of a popular name, so
scammers have more chance of trapping a gullible user.
5. What are the major risks faced by courier companies?
- Fluctuating fuel costs -Irresponsible behavior of fleet drivers
- Heavier than usual traffic, causing an unexpected increase in costs and delays
- Vehicle accident- Lost parcels
- Vehicle breakdown, which elevates maintenance costs
- Difficulty in locating courier dispatch location
- Extra care for fragile items

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PESTLE Analysis
POLITICAL OBJECTIVE
The Company is a leading provider of express courier services to retail consumers in the
Philippines, offering a reliable, convenient and cost-effective alternative to the Government-
owned and operated postal service. LBC express is to consolidate and automate the operations of
the company both in the local and foreign markets
1. How will business regulation, along with any planned changes to it, affect your business? And
is there a trend towards regulation or deregulation?
It is important to know that the government can change the rules and regulations
concerning businesses from time to time. Therefore, to be on the good side of the law, ensure
that you are up to date with your government laws.
In most cases, the regulations imposed by governments on businesses are classified into
four main categories; employee relations, taxes, bureaucratic and international trade. Here is how
these set rules and regulations might affect your business (or businesses):
 Change in business laws means changes in the way businesses operate. Taxation policy is
one the government policies that affect businesses directly because taxation is based on
the amount of money earned by all businesses. For example, increase in corporation taxes
which focus on the businesses profits has an effect similar to increase in costs. VAT
(value added tax) is also a tax policy that will affect the bottom line, although in most
governments VAT, is a cost on the consumer and not the business owner.
 Business laws affect employer to employee relationships and vice-versa. For instance, it
is mandatory for employers to follow government regulations regarding the way they
treat their employees and their hiring mechanism.
 When it comes to international trade, business laws are imposed in regards to
international trade tariffs. Such rules and regulations are strict on the kind of products
going in and out internationally. The international trade rules and regulations also enforce
guidelines on the parties that should take part in international trade.
 Lastly, governments impose business rules and regulations to ensure that all businesses
are run in line with codes of ethics, good health and safety of the consumers.

2. What government policies or political groups could be beneficial or detrimental to our

success?
Government policy will always depend on the political culture of the moment. Policy
crafted in a politically stable country will be different that formed in an unstable country. A
stable political system can make business-friendly decisions that promote local businesses and
attract foreign investors. Also, Governments get money to spend from taxation. Increased
spending requires increases in taxes or borrowing. Any tax increase will discourage investment,
especially among entrepreneurs, who take the risks of starting and managing businesses.

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Increased spending also eats into the limited pool of savings, leaving less money for private
investment.
Government policy can influence interest rates, a rise in which increases the cost of
borrowing in the business community. Higher rates also lead to decreased consumer spending.
Lower interest rates attract investment as businesses increase production. The government can
influence interest rates in the short run by printing more money, which might eventually lead to
inflation. Businesses do not thrive when there is a high level of inflation.
3. Is the political environment stable or likely to change?
The political environment is most likely to change every time there’s a climate change.
The political environments can be very different from country to country, which affects the
capacity to implement sustainable transport and other climate change mitigation measures.
However, different policy environments have different effects on the implementation of certain
policy measures. While some countries have strong and innovative local sustainable transport
policy measures implemented, they lack progress on the national level or vice-versa. There is a
large number of local and national policy measures that are ready to be implemented to reduce
greenhouse gas emissions and deliver on wider sustainable development benefits. The reason
why measures are not taken-up at their potential level relates to a number of factors, such as
finance, but some are directly related to the policy environment and the institutional structure of
a particular country or city.
4. What regulations must you follow, and have they changed in the last 5, 10, 20 years?
 Shipment means all documents and parcels under one receipt which may be carried by
any means LBC chooses, including but not limited to air, road, sea, and other carrier.
Every shipment is transported on a limited liability basis unless shipper requires greater
protection at a higher freight cost.
 LBC shall not be liable for other damages, such as moral and exemplary damages, and
consequential damages, unless, the amount of foreseen consequential damage is declared
during the acceptance and higher freight fee is paid.
 Shipper warrants and agrees that the consignee or any person of sufficient age and
discretion will be at the given address to receive the shipment at the agreed day of
delivery and shipment may be released to the latter in the absence of the consignee.
 Consignee or any person of sufficient age and discretion shall check the shipment upon
receipt and the shipment is deemed delivered and received in good order and condition in
the absence of a complaint or noted damage immediately communicated to LBC.
 Shipper agrees to check and verify the status of his shipment at any LBC branches,
customer care hotline, or www.lbcexpress.com within five (5) days from date of
acceptance. If undelivered, the status posted in the Track and Trace in the mentioned
LBC website is deemed sufficient notice to the shipper and the latter must claim his
shipment within thirty (30) days from acceptance, otherwise, LBC shall dispose the same
in a manner it sees fit and apply the proceeds, if any, for storage fee from the date of
posting of non-delivery until claimed or disposed.

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  LBC may open and check the shipment prior to acceptance in the presence of the shipper
or authorized representative to ensure that shipment contains no hazardous or prohibited
content. LBC reserves its right to refuse acceptance which, in its discretion, would be
violative of its policies and pertinent laws.
 All claims must be filed in writing within thirty (30) days from date of transaction,
otherwise, the same shall be denied.
 Parties herein warrant that they are of legal age and have full legal capacity to enter into
this contract at the time of the transaction.
 By transacting with LBC, shipper warrants that he/she has read, understood and agreed to
the full terms and conditions of LBC found in its website and displayed in their branches.
 Money transfer covers the ff. products: Instant Peso Padala (IPP), Door to Door, Txt
Remit, and Remit to Account services of LBC. Money transfer transactions are governed
by AMLA provisions and customer agrees to comply therewith including proper
disclosure and sharing of personal information. Customer warrant that all the required
information given, including proof of personal identification, are true and correct. LBC
reserves its right to refuse acceptance if it finds the transaction violative of AMLA and
other pertinent laws.
 Sender understands and agrees that money transfer can be released/withdrawn
immediately at any LBC branches nationwide, as well as money transfer affiliates.
Request for specific LBC branch for release shall not be considered exclusive but merely
preference and shall not be a bar for consignee to withdraw at other LBC branches or
money transfer affiliates.
 LBC reserves its right to stop, suspend, and hold the release of money transfer without
prior notice if LBC identifies the customer from the watch-list of scammers, or finds
reasonable suspicion that the sender or consignee is a scammer or whenever LBC deems
it necessary in compliance with AMLA.
 Request for refund, amendment, or cancellation must be made at the branch where
transaction was made prior to release or withdrawal and subject to corresponding fees.
Sender must present the Official Receipt/Remittance Form, otherwise, request shall be
denied.
 In case of loss or wrongful release due to the direct fault or gross negligence directly
attributable to LBC, liability will only be limited to the money transfer actually lost or
wrongfully released to the exclusion of all other damages.

5. What environmental issues, if any, should be addressed (i.e eco-friendly resources/products,

natural disasters, etc)
 A magnitude 4.2 earthquake shook Batangas on Thursday, the Philippine Institute of
Volcanology and Seismology (Phivolcs) reported. The quake of tectonic origin struck 20
km. southwest of Calatagan at about 11:39 a.m. It had a depth of 129 km. Phivolcs said

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 there was no reported intensity and it is not expecting any damage or aftershock from the
quake.
 PROTECTING WILDLIFE. Department of Environment and Natural Resources
(DENR) Secretary Roy Cimatu said the government will continue to protect species and
respective habitats of endangered wildlife during the Earth Day celebration at the DENR
office in Quezon City on Wednesday (April 24, 2019). He also urged the public to report
wildlife trafficking incidents to the DENR and other law enforcers
 PH structures should be climate smart, disaster resilient. The magnitude 6.1 earthquake,
which had its epicenter in Zambales, caused a major infrastructure - such as the Clark
International Airport, to be closed, at least temporarily, due to the damage caused by the
quake. There were also buildings that were seen swaying, or some that have been
severely damaged after the quake.This puts into question the safety of all high-rise and
mid-rise buildings, not only in Metro Manila, but also in other major cities in the country,
if these buildings can withstand an even higher magnitude, or a stronger earthquake.
ECONOMIC OBJECTIVE
LBC Express Holdings, Inc. engages in the provision of logistics services. It operates through the
Logistics and Money segments. The Logistics segment serves retail customers and corporate
customers. The Money segment comprises of domestic and international money transfer
services. The positive growth prospects of the Philippine domestic economy and private
consumption in the coming years, and it seeks to continue growing its core retail Logistics
business, while at the same expanding its corporate logistics offerings and its Money Transfer
Services business.
1. What economic factors will affect us moving forward?
Economic Factors are the factors that affect the economy and includes interest rates, tax
rates, law, policies, wages, exchange rate, inflation, demand and supply, and governmental
activities. These factors are not in direct relation with business but it influences the investment
value in the future.
2. How does the performance of the economy affect us at the moment?
All businesses want to maximize on their profits. All this can be achieved by analysis of
demands of consumers, provision of appropriate supplies to them and the maintenance of high
quality of goods and services. As simple as this operation is, many factors affect it. The sales,
production and procurement processes of a business are greatly impacted by these economic
elements.
There are two great economic factors affecting business models work – demand and
supply. Demand is how willing and able a consumer is to purchasing what a business offers and
supply is how able the business is to make available what the consumer needs. For example,
when a mobile phone infused with the latest technology is introduced to the market, it fetches a
higher price due to the high demand in markets, and the prices remain high if the demand is more
than the supply.

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3. Are key exchange rates stable, or do they tend to vary significantly?
Key currency refers to a type of money which is stable, does not fluctuate, and provide
the foundation for exchange rates and international transactions. Because of their global use, key
currencies set the value of other currencies. Also, these currencies tend to have a stable
valuation. A key currency typically comes from a country that is financially strong, economically
stable and developed, and one that is involved in the global market.
Key currency rates do fluctuate daily, and updated key currency rates can appear in
financial institutions and financial reporting outlets.
4. Is the economy stable, unstable, or growing for your industry?
The LBC Express expects PH Logistics to grow stronger this year. THE Philippine
logistics sector is expected to be strong in the Association of Southeast Asian Nations (ASEAN)
region this year on the back of robust economic growth and an e-commerce boom, said an
industry player.
Charlie Villasenor, senior vice president for supply chain corporate solutions of listed
logistics firm LBC Express Inc., said the growing e-commerce business required logistics
support and services.“E-commerce are developing, the B2B (business-to-business) is also
coming up. So, the logistics industry is here to stay and here to grow, it’s really a growth area,”
he said in an interview.Villasenor said the development of the Visayas and Mindanao would also
require increased movements of goods to several hubs and destination points.He also expects a
lot of importing and exporting activities within the different countries resulting from the Asean
Economic Community.Villasenor is optimistic the country’s logistics sector will grow faster in
the Asean region this year.“I think we will be more active simply because [growth in] our
economy, our GDP (gross domestic product) is higher than anybody else within the Asean
region,” he said.
5. What is the unemployment rate? Will it be easy to build a skilled workforce? Or will it be
expensive to hire skilled labor?
The unemployment rate in the Philippines inched lower to 5.2 percent in the March
quarter of 2019 from 5.3 percent a year ago. The number of unemployed persons fell by 118
thousand to 2.20 million and the number of employed dropped 387 thousand to 41.37 million.
Meanwhile, the labor force participation rate declined to 60.2 percent from 62.2 percent. Among
employed persons, workers in the services sector made up 58.1 percent of the total, followed by
those in the agriculture sector (22.1 percent) and industry (19.7 percent). Unemployment Rate in
Philippines averaged 8.34 percent from 1994 until 2019, reaching an all-time high of 13.90
percent in the first quarter of 2000 and a record low of 4.70 percent in the fourth quarter of 2016.
Yes, it will be easy to build a skilled workforce if the employee itself want it. Skilled
workers are a necessity, not a luxury. As markets shift and we become even more global,
productivity and worker efficiency are becoming even more important to the bottom line.
Customers also become more particular about how they spend their money. Your employees will

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need to know how to respond to these changes. If you reduce the training available to them, you
will find your company struggling to remain competitive. A skilled workforce is not a luxury
anymore—it is a necessity.
SOCIAL OBJECTIVE
LBC is a company that has pivoted itself and established the concept of “The Joy of Moving.”
But its success has prompted the company to show commitment for social responsibility,
leveraging on the strategic investment of their core strength, people, resources and network to
really make a difference.
1. Who is your target market?
One of the target markets of LBC is to bring OFWs closer to their families back home.
OFWs have become our modern-day heroes, and we understand the reasons behind every padala
(remittance). It’s to make those they leave behind happy. The LBC Express would like to honor
that by making sure they stay connected, wherever they are. Also, those people in the urban area
are sending money to their loved ones in the rural area. And those people who have a business,
they let their customers receive the parcel in LBC Express.
2. How are consumer opinions changing regarding your product or service?
However good your product or service is, the simple truth is that no-one will make a
transaction it if they don't want it or believe they don't need it. And you won't persuade anyone
that they want or need to transact what you're offering unless you clearly understand what it is
your customers really want.
Knowing and understanding customer needs is at the centre of every successful business,
whether it sells directly to individuals or other businesses. Once you have this knowledge, you
can use it to persuade potential and existing customers that buying from you is in their best
interests.Expectations are the anticipated circumstances of a purchase. They include all steps of
the customer journey, all interactions with the company, as well as the effects of the purchase
and experience, the practical benefits, and the emotions. Customers rate a company’s
performance by its ability to meet their expectations.
What the customer wants is often more of a powerful motivator than what they need. This
becomes clear when you listen to your customer and ask them to tell you why they want what
they want. Usually they have a burning desire to get what they want and simply want you to
show them how they can get it.
3. Is the population demographic growing or slowing down and if so, how is it affecting your
business?
The population of the Philippines has been steadily growing for many years. It is the 13th
most populated country in the world, between Mexico and Ethiopia, and grew at a rate of 1.72%
between 2010 and 2015. The 2019 population is 108.11 million, according to the latest UN
estimates. The growing populate is not affecting in a bad the business because as you can see the

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estimated OFWs around the globe is 10.2 million Filipino’s. Many have moved abroad
temporarily to find work but others have settled abroad permanently, that’s why their loved ones
who left in the Philippines they are sending them a balikbayan boxes and it benefit the LBC
Express.
4. Have you documented changes in how and when your customers purchase your products?
LBC is now offering document processing services that allow fellow pilipinos in the
Middle East to authenticate or renew their required government-related documents, also in other
countries. There are documents and papers that need to be authenticated for various usage
especially when you are abroad. Being an OFW, it can be a hassle to process these especially
when the OFW don’t have much time, they need to come back to the Philippines in order to
apply for these authenticated documents. Now, the LBC is a welcome development because this
makes it easier for OFWs to apply for authenticated papers while they are outside the
Philippines.
5. Are generational shifts in attitude likely to affect what you're doing?
Yes, according to a 2015 study by Red Brick Research, only27 percent of managers
believe that their young employees are team players and an eye-popping 80 percent of hiring
managers claim that their millennial employees display narcissistic tendencies. Yes, we now live
in a world where the typical company culture paints an entire generation as narcissists who don’t
work well with others.
At the same time, there is no stopping demographics and the demand for companies to
change will only get larger. PwC estimates half of the global workforce will be coming from this
generation by 2020. For Philippine firms, we’re already there. As early as October 2015, the
government classifies 47 percent of the workforce as millennials.Whether companies accept it or
not, the statistics are clear—adapt or die.
TECHNOLOGICAL OBJECTIVE
The company makes a difference by making sure that the trust our customers give us is repaid
with reliability, transparency, and honesty. It’s a reputation that we’ve worked hard to establish
since the 50s; and one that we strive to live up to by continuously innovating. Today, we’re On
the Move once again—this time towards digital transformation. Your needs are changing…and
we’re keeping up the pace to change with you.
1. Are there any new technologies that you could be using?
For our customers - Evolving consumer behavior and preferences are driving the way
LBC wants to approach business. Our company will be introducing solutions for a market that is
connected 24/7, time-starved, with demands anchored on technology’s ability to respond at the
speed of need. In response to customer demand, LBC recognizes that we cannot continue
running our business with the current processes and technologies. Automation of all key
processes is needed to survive and to be relevant in the industry. We are upgrading your
company’s core logistics applications to automate all manual processes. Operations will
significantly change once fully implemented, and we all look forward to this coming to fruition

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by 2019. Your company will also be introducing additional products and services to customers of
all segments.
For our partners - Boundaries among suppliers, service providers and consumers are
evolving quickly, as a result of rapid shifts in technological advances. This entails a fundamental
rethinking about how LBC streamlines internal processes, and will prioritize, ever more, driving
speed and efficiency.
2. Are there any new technologies on the horizon that could radically affect your work or your
industry?
Achieving our vision is anchored on our ability to digitally transform the way we do
things, the Way We Move. However, Digital Transformation is not only just about incorporating
the technological tools needed to change the organization; it is a massive undertaking given the
scale of the company, and understanding that changes will only begin once mindsets of the
human elements are also shifted. This “Change Management” for a 70- year old company, a
heritage brand, will include over 8,000 associates across the globe, and a vast network of brick
and mortar stores, hubs, and warehouses. We’re up for the task, we’re ready for the challenge
3. Are there existing technological hubs that you could work with or learn from?
LBC’s Digital Transformation will accelerate our own business activities, processes and
competencies that will, in turn, impact our stakeholders in strategic and meaningful ways. We
will harness Digital Transformation to radically improve internal performance, partner
relationships, and expand reach across different business segments. LBC has disseminated
DTrelated communications, cascaded to all employees, enterprise wide, to encourage ALL to
join the bandwagon and engage more associates to buy-in to the movement.
• We will further develop the first mile to make us accessible for pick-ups for the retail market,
and small-corporate accounts (MSMEs)
• We will set up our cross-border operations to capture the e-Commerce market at its origin,
making LBC an end-to-end logistics service provider
• We will partner with other logistics service providers through crowd sourcing, making our
pick-up and delivery operations “burstable.”
• We will utilize crowd sourcing to fulfill the need for surge of volume, thus providing a cost-
effective solution to demand
• We will expand our Returns Services to Reverse Logistics through reselling, liquidation or
disposal of returned items
• We will expand money transaction through digital currency solutions, allowing peer-to-peer
payments or C2B payments
• We will ensure improved efficiencies in our hubs. All these initiatives will be driven by
technology, and supported by our skilled workforce.
4. Are there any other technological factors that you should consider?

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 LBC’s enterprise-wide Digital Transformation will be supported by a full-stack of IT
initiatives covering everything from infrastructure to consumer-facing technologies. The scale of
this undertaking is unprecedented. And to date, key upgrades and functionalities are already
being introduced in the very framework of LBC’s operations. The scope of the LBC IT system
spans the group’s subsidiaries and affiliates in countries across AsiaPacific, USA, Canada, the
Middle East, Europe and Australia, covering both its Corporate and Retail businesses, also for
both Logistics and Money segments. The transformation’s primary objective, in the
technological aspect, is to replace and enhance existing systems, a critical functionality given
LBC’s global reach, breadth, and vast scope of services. This improved system will enhance the
main cargo “Exchange center” in Manila, and allow integration into the established “Put-To-
Light” (PTL) sorting system, which was also a recent development for the company.
Operational Highlights
• Implementation of Vistra
• Implementation of RAMCO HR System
• Enabling the RemPOS System
• Enabled API and webhook integration with eCOM for major corporate accounts including the
country’s largest eCommerce shopping and platforms Lazada and Shopee, via QuadX
• Received CAS Accreditation
5. How infrastructure changes affected work patterns have?
LBC has invested on Digital Transformation to ensure that infrastructure and systems
will support our automated processes, and to enable better decision making through information
transparency and integrity across all touch points. The IT team enables the company in a semi
automated state and ensures that all LBC systems are fully integrated. We are a team that
supports LBC’s push to go global. And our contributions will ensure that LBC can connect and
integrate to any LBC partner and agent.

LEGAL OBJECTIVE
The company expanded operations at many levels, in response to our markets requiring more
efficient, better, and even faster services. To developed capabilities to meet our customers’—
both retail and corporate—ever-evolving needs and demands. And also saw our traditional
business models evolve to address and adapt, not just to consumer needs, but to the entire
industry, economy and a good performance into the market.
1. What regulations and laws apply to your business?
The regulations and laws apply in LBC Express, Inc is for the customers privacy and for
their personal data. LBC EXPRESS GROUP (“LBC”), respects your privacy and recognizes the
need for appropriate measures to protect and manage your personal data entrusted to us. Our
Privacy Policy follows, and is consistent with, the Data Privacy Act of 2012 (DPA), its
Implementing Rules and Regulations (IRR), other issuances of National Privacy Commission
(NPC), as well as other relevant laws of the Philippines.

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 Personal data refers to all types of personal information, sensitive personal information
and privileged information. Personal information refers to “any information, whether or not
recorded in any form, from which the identity of an individual is apparent or can reasonably
and/or directly be ascertained by the entity holding the information, or, when put together with
other information, would directly and certainly identify an individual”.
This Privacy Policy pronounces how LBC process (how it collects, uses, shares, and keeps) and
protect your personal data. It also provides the steps that you can take should you wish for any
change in how we use your personal data, or if you want us to stop using your personal data.
2. Do they help or hinder our business?
Yes because data protection and privacy is part and parcel of our brand promise. At LBC,
we do what is necessary to protect personal information of our customers and employees. In fact,
a move to comply with newly implemented data privacy and protection laws everywhere LBC
operates is already in motion. Above and beyond meeting regulatory laws, we put focus on
customer privacy as an intrinsic part of our service--especially as we move towards Digital
Transformation. To that end, every project, new service innovation or offer, that LBC introduces
in its Digital Transformation roadmap considers its impact on data privacy; it is Privacy By
Design. Furthermore, as an organization, we respect the personal information entrusted to us by
our customers and employees. We are currently, and will continue to enhance our internal
systems, policies and protocols-- deserving of all our stakeholders’ trust, and enhancing our
reliability as a company, and as a brand.
3. Do you understand the laws across all our markets?
We navigate through the complexity of local and international trade rules not simply
because we have to, but because it’s critical to ensuring proper service. LBC complies with
Republic Act 9160 or the AntiMoney Laundering (AML) Act, and Anti-Money laundering laws
in other international jurisdiction where LBC operates money remittance service. Furthermore,
the company regularly reports to the AML Committee to provide details on the activities of the
LBC Compliance Department for the Philippines as well as international origins. The company
constituted an AML Committee, to ensure compliance functions are properly carried out, giving
it the authority to decide and act in behalf of the Board of Directors on AML matters. This
movement is a concrete manifestation of Management’s full support of these endeavors to ensure
regulatory compliance.
4. Do legal factors affect the business?
The Company and its subsidiaries in their ordinary course of business, engage in
transactions with related parties and affiliates consisting of its parent company (LBC
Development Corporation) and entities under common control. These transactions include
royalty, service and management fee arrangements and loans and advances. It is a policy of the
Company that related party transactions are entered into on terms which are not more favorable
to the related party than those generally available to third parties dealing at arm’s length basis
and are not detrimental to unrelated shareholders. All related party transactions shall be reviewed
by the appropriate approving authority, as may be determined by the board of directors. In the
event of a related party transaction involving a director, the relevant director should make a full
disclosure of any actual or potential conflict of interest and must abstain from participating in the

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46 deliberation and voting on the approval of the proposed transaction and any action to be taken
to address the conflict.
5. Do you consider having a legal advisor or attorney in your company?
Yes, having an advisor or attorney is an important thing that comes handy when there’s
conflict or problem through the business. And LBC have this for the safety of their customer as
well as their company. For them to take handle if they have any circumstances that will happen.
ENVIRONMENTAL OBJECTIVE
LBC’s efforts are focused on establishing a role in community resilience and nation building
through the Foundation’s efforts. It gives us a chance to engage our employees to contribute and
give them roles to be a lasting force for change in this country. And on a more practical,
business-sense, LBC creates a huge impact on the very people who have allowed our business to
grow through the years.
1. Do you have any corporate social responsibility?
The company’s success is measured by three main metrics—how they move lives, how
they move businesses, how they move communities. As a private, for-profit business, all three
are met simply because LBC is a company that has pivoted itself and established the concept of
“The Joy of Moving.” But its success has prompted the company to show commitment for social
responsibility —leveraging on the strategic investment of their core strength, people, resources
and network to really make a difference. All these are mobilized via the company’s Corporate
Social Responsibility arm, the LBC Foundation.  As private organizations seek ways to make a
significant impact for communities they move and in turn, the country, LBC focused on seeking
out collaborative partnerships with both government and non-government organizations, while
leveraging on our core capabilities as a business. The foundation’s efforts have been focused on
youth & community development, education, environment and disaster relief. The goal is to spur
positive change in the lives of Filipinos—an objective that is feasible primarily because of the
company’s inherent values and network. LBC’s corporate social initiatives because of my
personal desire to help others-- it has always been one of my dreams to serve others and through
LBC Foundation, I was able to. To quote from the Aming Ligaya anthem ‘aming ligaya ang
maghatid ng iyong saya’/ ‘aming ligaya ang maghatid mula san sa mundo’-- that’s what the LBC
Foundation is doing: Delivering smiles and joy.
LBC’s efforts in education included a partnership with the Department of Education for teacher
training that aims to equip public school teachers with the skills and tools to improve quality of
education in Bulacan and Laguna. 
The foundation has also partnered with World Vision Philippines, sponsoring 150 children from
various developmental areas, to give them access to healthcare and education. As part of this
vision, LBC also extends its support to the Library Renewal Partnership, who hopes to build 200
community libraries by 2020 thus promoting literacy in the nation. 
2. Do you have any csr that will help our environment and everyone to do?
In line with company’s advocacy of environmental protection, LBC Express, Inc. is
introducing its first 100% electric vehicle – the e-Cab for its delivery services. The e-Cab is set
to be launched in Boracay on July 25, 2012.

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“We want to start using this for smaller areas first, areas that do not require very long distances
to deliver,” VP for Procurement Chris Guidotti said . 
“We are a company that has been helping the environment for several years now, starting with
the “Linis-Dagat” project where we have been collecting plastic garbage from the ocean and
converting this to 100% recycled plastic pavers. The e-Cab is another project we are doing to
show our commitment in going green,” Guidotti revealed. 
A study conducted by researchers at MIT’s Centre for Transportation and Logistics finds that
electric vehicles can cost 9 to 12 percent less to operate than trucks powered by diesel engines,
when used to make deliveries on an everyday basis. “Regular vans use electricity instead of
gasoline so there’s no emission, making it more environment-friendly,” added Guidotti.
3. Are you prepared for future environmental targets?
The company are working on for the future environmental targets and will ready to
innovate every materials and strategy that they need to do if ever that our environment change.
They will do it for the best that they can and to service everyone on time and in good.
4. Did you implementing the environmental policies?
The company is always ready to help the environment and even the society that’s why
they are now practicing it in every corporate social responsibility. Though they don’t have any
policies but they are working for in every Foundation that they have. They will lead to help every
person or area who experience calamities and willing to donate everything for the better world.
5. Did you feel any pressure from NGO’s?
The company don’t have any pressure about NGO’s, because LBC are confidently doing
the best they can to service the society and to give a good background for their company.

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