Chat Transcript

Sun 4/22/2018

JOHN W LEE 8:44:10 AM

Hi

Petula C 8:47:49 AM

I am happy to help you.

Hello, how may I help you today?

JOHN W LEE 8:47:55 AM

Hi....
I ordered a shoe on Friday.
However, I checked out that item today.
It seems like there is a better deal today then when I ordered the item.

Petula C 8:48:59 AM

I am happy to help you.

May I please have your order number?

JOHN W LEE 8:49:04 AM

Sure.
8:50:05 AM
WN11515766380

Petula C 8:50:47 AM

Would you please verify your full name and the billing address for this order?

JOHN W LEE 8:50:52 AM

John Lee
2 Main St. UNIT 503 Edgewater NJ 07020

Petula C 8:52:18 AM

Thank you.

JOHN W LEE 8:52:32 AM

OK..

Petula C 8:53:33 AM

Thank you.

JOHN W LEE 8:54:01 AM

...

Petula C 8:55:23 AM

Thank you for holding.

8:56:24 AM
I have refunded you $200. Email will arrive within 24 hours.
Is there anything else I may help you with?

JOHN W LEE 8:59:19 AM

Ok.
Can you give me a confirmation number to prove that $200 was refunded?
Is that gonna be refunded to my credit card?

Petula C 9:00:19 AM

Email will arrive within 24 hours for the refund.

JOHN W LEE 9:00:24 AM

Ok...

Petula C 9:00:37 AM

Yes, back to the form of payment.

JOHN W LEE 9:00:50 AM

I do believe you, but what if I do not receive that within 24 hours to my email?

Petula C 9:01:17 AM

You will it is sent with the adjustment that I made.

JOHN W LEE 9:01:27 AM

Ok..
Sounds good.

Petula C 9:01:37 AM

Is there anything else I may help you with?

JOHN W LEE 9:01:52 AM

What would be the total price with the $200 off?

Petula C 9:01:59 AM

Yes.

JOHN W LEE 9:02:09 AM

What would be the total price?

Petula C 9:02:20 AM

A refund of $200.

JOHN W LEE 9:02:26 AM

from 905?

Petula C 9:03:09 AM

You are being refunded $200. The charge of $905 will not change.

JOHN W LEE 9:03:27 AM

????

Petula C 9:03:39 AM

It has already been processed that is why we have to refund you.

JOHN W LEE 9:03:44 AM

Ok....
So -200 will be added to my credit card?

Petula C 9:04:04 AM

Yes it will.

JOHN W LEE 9:04:08 AM

I got it.

Petula C 9:04:11 AM

Is there anything else I may help you with?

JOHN W LEE 9:05:05 AM

That is it.
THanks!