Jaerieh FIRST BELL BOY

Bell boy           : Good Day, welcome to Palette Hotel. My name is Jaerieh, How may I assist you?
Guest               : Hai. We would like to stay here.
Bell boy           : Well, kindly come to the reception desk and may I bring your luggages ma’am/sir ?
Guest               : Yes, please. Thank you.
Bell boy           : You’re welcome, madam.

( The Bell boy escort the guest into the reception desk )

Receptionist : Good afternoon, welcome to Palette Hotel. How may I assist you ?
Guest hazel : Hi, Good afternoon. We would like to book a room.
Receptionist : Do you they have a reservation before?
Guest : No, we don’t have.
Receptionist : Well, may I know what type of room would you like, how long will you be
staying and how many person, Madam ?
Guest hazel : We would like one suite room for 2 nights, it’s from January 8 until 10 th of
January and that’s for two person, it’s our anniversary tomorrow.
Receptionist : Please wait a moment, Madam. I would like to check the room available on
that period.
Guest : Yes, please.

( The Receptionist was checking)

Receptionist : Thank you for your waiting Ma’am&sir, you’re both are very lucky,
because one Deluxe room still available.
Guest : Great!
Receptionist : Well Madam, please fill this registration card, here is the pen.
Guest : Sure. Honey!! (calling to her honey/ JERWIN)

( The Guest fills the registration card and The Receptionist fills the guest card and
breakfast coupon )
Bell boy : Excuse me, Madam. This are your welcome drinks, you may avail it at the
tree top lounge located at 20th floor. Please enjoy it!
Guest (hazel) : Thank you very much.
( The Guest has finished filling the registration card )
Guest (jerwin): I’ve finished to filling the registration card.
Receptionist : Thank you, may I check your registration card, please?
Guest : Yes, of course.
Receptionist : Excus me, Mr. Jerwin, Now may I borrow your identity card and passport
? I would like to copy your identity for complete the reservation before.
Guest : Here is my passport.
Receptionist : Thank you.
( The Receptionist was copying her passport )
Receptionist : Excuse me, Mr. Jerwin . May I know about your payment? You will pay
cash or credit card?
Guest : I will pay by credit card, please. What kind of credit card do you accept at
your hotel?
Receptionist : In our hotel we accept three kinds of credit card, such as: Metrobank, BPI,
and PNB. May I know what type of credit card do you have?
Guest : I will pay Metrobank
Receptionist : Well, may I borrow your credit card, Mr. Jerwin ? because I will take your
deposit 100% the room rate for one night so that’s Ph. 3,200.000,-
Guest : Sure, this is my credit card.
Receptionist : Pleases, Enter your pin.
Guest : Okay.
( Few second later )
Receptionist : Thank you Mr. Jerwin This is your credit card and your slip credit card.
Please check again your deposit and I need your sign here.
Guest : Okay.
Receptionist : Alright, so a deluxe room is booked for you Mr. Jerwin Desullan and your
room number is 203, the room rate is Ph. 3,200.000,- nett included breakfast, you stay in
our hotel start now until 10th of Januray 2021, is that right, sir?
Guest : Yes, you’re right. Thank you.
Receptionist : This is your guest card. Please bring your guest card during your stay in
our hotel.
Guest : Okay, thank you.
Receptionist: Well, Mr. Desullan, Do you have any special request during your stay here?
Guest: Yes please, can we have our breakfast in our room tomorrow and (whispering) a
bouquet of flower please.
Receptionist: Certainly sir. I will have it deliver to your room.
( Show the room key )
Receptionist : This is your room key. If you would like going to outside hotel, please keep
your room key at the reception desk, because if you lost your room key, our hotel will be
charge you P.100.00,- for one key.

if you have some letter and faximile, please, you can come at receptionist desk. And we’ll be
help you. And also we have safety deposit box, if you have valuable things, please you may
keep in there. Because in our hotel not responsibility for the lost valuable. It’s just for
information, ma’am & sir, for check out time in our hotel at 2 PM in the afternoon.

Guest (both) : Sure, thank you for your informations.

Receptionist : You’re welcome, Ma’am and sir and wait a moment, please. I will call our
bell boy to escort you to your room.
Guest : Ok.
(Calling the bell boy)
Receptionist : Bell boy, please!
Bell boy : Yes, I am.
Receptionist : Excuse me, Ms. Hazel and Mr. Jerwin this is Mr. Bayona. He is bell boy in
our hotel and he will escort you to your room.
Guest : Yes, thanks a lot.
Receptionist : Mr.Bayona, please escort Ms. Hazel and Mr. Jerwin to their room 203.
Bellboy : Sure.
Excuse me Ma’am&sir May I borrow your room key, please? And I will escort you to your
room.
Guest : Yes, thank you. (giving the key)
Receptionist : Well, Ms. Hazel and Mr. Jerwin, if you need more information or
something else, please you dial extension number 0 from room telephone or you can come
to the reception desk. Thank you for your coming and choose stay in our hotel. I hope you
have a nice stay and have a good vacation.

Guest : Thank you very much.

Bellboy : All right Ma’am & Sir, please follow me , I will bring you to your room.

Guest : Yes, thank you very much

Bellboy : My pleasure.