ROOM SERVICE
A: Thank you for calling Room Service Department, Good Morning. This is _______ speaking. How may I help you?
G: Hello, I would to order breakfast.
A: Would you tell me your room number and name your name please?
G: Okay, I’m ________ and my room number is ____.
A: Thank you ma’am/sir. What would you like to order ma’am/sir?
G: I would like to have a continental breakfast please.
A: Would you like to have coffee or tea ma’am?
G: No thanks. Do you have some fresh juice?
A: Yes we do ma’am/sir. We have orange juice, pineapple juice and mango juicema’am/sir.
G: I would like to have a mango juice please.
A: okay ma’am/sir. Would you like to add some fresh fruit?
G: What kind of fresh fruit do you have?
A: we have pineapple, mango, banana and apple ma’am/sir.
G: yes, I want one set of fresh fruit please.
A: Noted. Will there be anything ma’am/sir?
G: No, thanks. That’s all
A: what time would you like your breakfast to be serve ma’am/sir?
G: Around 8 a.m please.
A: okay ma’am/sir. The total amount of your bill ma’am/sir is 350. How would you like to settle your bill ma’am?
G: just charge it to my room
A: okay, thank you ma’am. okay ma’am/sir may I repeat the information, your name is_____ and your room number is
_____. You ordered one set of continental breakfast, one orange juice and one set of fresh fruit. Your breakfast will be
delivered around 8 a.m. Did I get the information correctly ma’am/sir?
G: yes, thanks.
A: you’re welcome ma’am/sir. Thank you for calling room service department. Once again Good Morning and have a
nice day!
~DELIVERING THE ORDERS~
A: Room service……room service…….room service…
Good morning ma’am/sir, I’m ______ from room service department. I am here to deliver your breakfast
G: okay, come in.
A: Where would you like to set up your breakfast ma’am/sir, do you want it to set it up on the table or just leave it in the
tray?
G: just leave it in the tray please.
A: okay ma’am/sir. Would you like me to open your curtain to brighten up your room ma’am/sir?
G: yes please.
A: Do you have any other request ma’am/sir?
G: None
A: ma’am/sir may I present to you your bill. Kindly check it and sign the bill please.
G: okay.
A: if you have any other request ma’am/sir just call room service department. When would you like to dish out your
soiled dishes ma’am/sir?
G: I’ll call you.
A: okay ma’am/sir. Enjoy your breakfast and have a nice day!
~DISHING OUT~
A: Room service…..room service….room service…
Good Morning ma’am/sir, I’m _____ from room service department. I am here to dish out your soiled dishes.
G: come in.
A: How do find your meal ma’am/sir?
G: It’s fine, thank you.
A: how about our service ma’am/sir?
G: It’s comfortable, thank you.
A: You’re welcome ma’am/sir. If you have any other request, please don’t hesitate to call the room service department.
Enjoy your stay here at our hotel and have nice day!
