HOUSEKEEPING NC IV EXAMINATION

Name: ________________________________________ Score: _______________________

A. Identification. Identify the correct answer on the space provided. (2 pts each item)

1. It refers to tangible asset’s nit considered part of a building structures.

Answer:
2. It refers to a movable item inside the establishments, For example chairs, tables, desk, sofas, beds and cabinet.
Answer:
3. It includes lighting materials, plumbing materials and built-in cabinetry are permanent in the building.
Answer:
4. Refers to machines, tools, and appliances, such as kitchen materials, laundry machines and electronic devices.
Answer:
5. It is considered as a critical aspect of interior design and contributes to a space’s functionality, safety, and comfort.
Answer:

B. True or False (2pts.) Write True if the statement is CORRECT and False if the statement is WRONG.

1. It provides functionality, distress, and aesthetic appeal to a space, which can impact the overall
atmosphere of a building.

2. Accurate records of FF&E are essential for proper maintenance, replacement, and disposal of assets
in the future, which can help to extend their lifespan and reduce costs.

3. FF&E is crucial in industries such as hospitality and healthcare, where the quality of the space can
impact customer satisfaction and even patient outcomes.

4. Equipment includes chairs, tables, desks, beds, and cabinets.

5. Fixtures, such as lighting fixtures, plumbing fixtures, and built-in cabinetry.

6. Furniture, such as kitchen equipment, laundry machines, and electronic devices.

7. FF&E items are movable and are permanently attached to the building.

8. In the accounting industry, FF&E creates a welcoming and inviting atmosphere for guests.

9. In Tourism Industry, FF&E is classified as a long-term asset.

10. It is important to maintain accurate records of FF&E to ensure proper maintenance, replacement,
and disposal in the future.

III. ENUMERATION

Enumerate the 5 Core Competencies of Housekeeping NC IV (5 pts)

1.

2.

3.

4.

5.

IV. Essay (15 pts)

1. What is the difference between equipment maintenance agreement and service maintenance agreement. (5pts)

2. Explain the figure. (10 pts)

Identification. Identify the correct answer and write on the space provided.

1. They are responsible for Managing the Housekeeping Department.

2. They are responsible for scheduling staff, managing expenses, and ensuring all
rooms and public areas meet the hotel’s standards of cleanliness.
3. They are responsible for cleaning rooms during and after reservations.
4. They are the one to keep the lobby, meeting spaces, restaurants, bars, offices, and
any other public areas neat and tidy.
5. They are responsible for cleaning, drying, and pressing all of the hotel’s linens,
towels, and uniforms.
6. They are responsible to organize the linen in the linen room and distribute them to
various departments in the hotel.
7. They are the one who are responsible for restocking and billing minibar items.
8. They are responsible for bringing housekeeping items to guestrooms upon request,
such as additional pillows or towels.
9. sets the department’s schedule and holds the team accountable for upholding the
hotel’s service standards.
10. One of the most important jobs in the entire hotel. If a guest’s room isn’t clean
when they arrive or if essentials aren’t restocked mid-stay, then the guest can have a negative impression of the hotel.

II. True or False. Write TRUE if the statement is CORRECT. If the statement is WRONG write FALSE.

1. Front Desk Office teams can vary greatly depending on the size of the hotel.
2. The Floor Supervisor is responsible for scheduling staff, managing expenses, and ensuring all rooms and
public areas meet the hotel’s standards of cleanliness.
3. Public Area supervisors might oversee the room attendants on each floor and perform quality control
checks.
4. Public area attendants keep the lobby, meeting spaces, restaurants, bars, offices, and any other public
areas neat and tidy.
5. The housekeeping manager sets the department’s schedule and holds the team accountable for upholding
the hotel’s service standards.
6. Laundry attendants have a big impact on a guest’s impression of the hotel.
7. Public area attendants work daytime shifts, while others work evening or overnight shifts to clean high-
traffic areas, like lobbies, when guests aren’t using them.
8. Most room attendants don’t interact directly with guests; their work is crucial to the hotel’s overall
operations.
9. Without clean sheets and towels, room attendants can’t do their jobs and guests will want to stay
elsewhere.
10. Reporting broken items to the maintenance department is the responsibility of Housekeeping Manager.
II. MULTIPLE CHOICE. ENCIRCLE THE CORRECT ANSWER.

1. It refers to the process of keeping and organizing items or data in a systematic manner for future use.
A. System B. Storage C. Physical Space D. Digital Resources
2. A way of working, organizing, or doing something which follows a fixed plan or set of rules.
A. Physical Space B.Storage C. System D. Digital Resources
3. It provides structure, order, and efficiency in various areas of life, whether it is in personal, professional, or
organizational contexts.
A. Method Approach bBStorage C. System D. Digital Resources
4. A well-designed storage system helps maintain order and keeps linens and uniforms neatly arranged.
A. Method Approach B. Digital Approach C. System D. Organization
5. An efficient storage system maximizes the use of available space, allowing businesses to store a larger quantity of
linens and uniforms in a smaller footprint.
A. Organization B. Method Approach C. Space Optimization D. System
6.With a proper storage system in place, businesses can easily track their inventory levels and ensure an adequate
supply of linens and uniforms. This helps prevent shortages or overstocking, leading to better cost management.
A. Organization B. Method Approach C. Space Optimization D. Inventory Control
7. By having linens and uniforms neatly stored and easily accessible, employees can quickly retrieve what they need,
leading to improved workflow and operational efficiency. This is particularly crucial in industries that require frequent linen
changes or uniform rotations.
A. Organization B. Enhance Efficiency C. Space Optimization D. Inventory Control
8. Well-organized storage areas contribute to a professional and aesthetically pleasing environment. This is important for
businesses that prioritize cleanliness, hygiene, and professionalism, such as hotels, restaurants, healthcare facilities, and
spas.
A. Organization B. Enhance Efficiency C. Space Optimization D. Professional Image
9. Allocate enough space in the linen room for storage areas, exchange counters, inspection tables, and other necessary
facilities. Ensure there is enough room for easy movement and organization of the linen and uniforms.
A. Proper Space Allocation B. Enhance Efficiency C. Space Optimization D. Professional Image
10. Decide whether to have a centralized linen room where all linen and uniforms are stored in one location or a
decentralized approach where smaller linen rooms are in different areas of the hotel.
A. Space B. Enhance Efficiency C. Space Optimization D. Centralized or Decentralized Approach