HMHK - Managing Housekeeping Operations

6 WEEKS = 120 HOURS

Course Description This course is designed to provide students with the principles of
housekeeping management as they apply specifically to the
hospitality industry.
Course Prerequisites N/A

Textbooks Required for Managing Housekeeping Operations, Revised 3rd Ed., Frye &
the Course Nitschke
Instructional Method • Interactive on-line application
• PowerPoint Presentation
(Instructor Led) • Lecture & Discussion
• Case Studies
• Supervised Lab OR Distance Education
Learning At the completion of this course, students should be able to:
Objectives/Outcomes
1. Identify the role of housekeeping in a hospitality operation.

2. Explain how to follow environmentally sound procedures for

sustainable housekeeping.

3. Describe how to plan and organize the work of the hospitality

housekeeping department.

4. Explain the role executive housekeepers play in managing

such human resource concerns as diversity, turnover,
recruitment, selection, training, scheduling, and motivation.

5. Explain how to manage inventories for linens, uniforms, guest

loan items, machines and equipment, cleaning supplies, and
guest supplies.

6. Describe how an executive housekeeper budgets and controls

expenses.

7. Identify important security concerns and the role that the

members of the housekeeping department play in creating a
safe and secure property.

8. Trace the flow of laundry through an on-premises laundry and

describe the function of each machine.
 HMHK - Managing Housekeeping Operations
6 WEEKS = 120 HOURS
9. Describe the routine of guestroom cleaning from room
assignments through inspections and turndown service.

10. List the public space areas that the housekeeping department is
responsible for cleaning and the tasks associated with each
one.

11. List the types of materials used for ceilings, walls, furniture,
and fixtures and how to properly care for them.

12. Describe the selection and care considerations for beds, linens,
and uniforms.

13. Explain the proper ways to clean and maintain different types
of carpeting and floors.

14. Identify major areas of a guest bathroom and how to select and
care for each element.

Method of Assessment: Attendance/Participation: 10%

Weekly Assignments 20%
Group Presentation 20%
Midterm Project ` 20%
Final Exam 30%
**Minimum course passing score: 60%
**Minimum Attendance required: 80%