GRADES 11 & 12 School Angelita V. Del Mundo Foundation (AVM Foundation) Inc.

Grade & Section 11

LEARNING Name of Teacher Learning Area HOUSEKEEPING NCII
Subject Code (HSK NCII)
Mr. Gilbert Jerry A. Aguilar
Teaching Dates WEEK 1 and 2: January 4-15, 2021 Quarter THIRD
MODULES

A. MOST ESSENTIAL
LEARNING
COMPETENCIES or
OBJECTIVES - MELCs
Write the LC code for each.
B. CONTENT
C. LEARNING RESOURCES
1. Handle housekeeping requests TLE_HEHK9- 12HS-Ia-e-1
2. Advise guests on room and housekeeping equipment TLE_HEHK9- 12HS-Ia-e-2
1. Discuss implementing Hotel Codes, Rules and regulations
2. Explain different skills of good housekeeper needs such as in and intrapersonal skills
3. List down and describe the basic functions of each personnel in the housekeeping department
4. Discuss nature and scope of guestroom cleaning, care and maintenance
5. Describe and explain the use of different types of housekeeping and front office forms
6. Provide guest orientation on house rules and use of hotel tools, materials, equipment, and other amenities
HOUSEKEEPING BOOK 2016 by: Laarni A. Urbiztondo and Leonora D. Basbas
HOUSEKEEPING CBLM

Information Sheet 1.1-1

Types of Housekeeping & Scope of Housekeeping Maintenance

Learning Objectives: After reading the INFORMATION SHEET, you must be able to:
1. Identify the types of housekeeping & scope of housekeeping maintenance.

Types of housekeeping
1. Domestic Housekeeping- refers to housekeeping maintenance in a house. It covers bedrooms,
kitchen, dining, receiving area, grounds and the surroundings areas within the house.
2. Institutional Housekeeping applies to housekeeping maintenance in commercial lodging
establishments like hotels, resorts, inns and apartels.
Institutional Housekeeping usually covers the following areas:
 Guest rooms
 Hallways and corridors
 Lobby
 Public Rooms and restaurants
 Offices
 Stairways
 Windows
 Stores, concessionaire shops
 Grounds
 Linen and Laundry area.
 It does not include the kitchen and dining areas since these are handled by the Food and Beverage
Section.
Housekeeping job in commercial establishments is more complex to manage as compared to
domestic housekeeping. With a lot of guests to attend to, housekeeping responsibilities have to be
distributed to several sections of the housekeeping department. One section attends to the maintenance of
guestrooms; another to public areas while separate one takes care of efforts have to be well coordinated
among the various sections to ensure efficient housekeeping maintenance.

SCOPE OF HOUSEKEEPING MAINTENANCE

The responsibilities of the housekeeping Department include the following:
1. Guestroom Maintenance
a. Maintaining the cleanliness and orderliness in the guestrooms
b. Furnishing the room with the necessary amenities and supplies such as bed, linens ,
appliances, etc.,
c. Attending to service request of house guests
d. Keeping the area free of safety hazards.
2. Maintenance of Public Areas
a. Maintaining the cleanliness and orderliness in all public areas which include lobby,
corridors
b. Maintaining and up keeping the surroundings of the building by keeping it clean and free of
liters.
c. Maintaining an attractive landscape to enhance eye appeal.
d. Keeping the public areas free of safety hazards
e. Undertaking minor repair like busted bulbs, broken furniture, etc.
3. Maintenance of Linen/Laundry Service
a. Collecting and delivering laundry items for house guests or in house occupants.
b. Washing drying, ironing guest laundry as well as linens used in banquet functions, food
service and guestrooms
c. Mending service
4. Washing, Issuance, Repair and Inventory of Employee’s uniforms
5. Installation, cleaning and Maintenance of Fixtures and Facilities like furniture and appliances.
6. Provision of special services like babysitting, polishing shoes, etc.
 Information Sheet 1.1-2
Housekeeping Organization
Organizational Chart of the Housekeeping Department
(For large establishments)

EXECUTIVE HOUSEKEEPER
OR HOUSEKEEPING
MANAGER
Executive Housekeeper

Room keeping Public Area Linen & Laundry

supervisor Supervisor Supervisor

Room boy Houseman utility Linen Attendant

maintenance

Chambermaid Pest Control Laundry Attendant

Technician

Mini-bar Valet Runner

Attendant Gardener/Grounds
Maintenance

Steam
Presser/Ironer
 Organizational Chart of the Housekeeping Section

(In smaller establishments)

Housekeeping
Supervisor

Assistant Housekeeping
Supervisor

Room Attendant or Houseman and Linen & Gardener &

Room Boy Powder Girl Laundry Grounds
Attendant Maintenance
Crew

FUNCTIONS

I. EXECUTIVE HOUSEKEEPER OR HOUSEKEEPING MANAGER

- Responsible for maintaining a smooth and efficient flow of operations in the
Housekeeping Department; sees to it that housekeeping maintenance is carried out in accordance with
prescribed standards and policies.
II. ROOMS MAINTENANCE SUPERVISOR
- Directs and controls rooms keeping activities including room make up, installation of mini bar and
other room amenities; ensures conformity to prescribed room-keeping standards and policies.
Duties & Responsibilities:
1. Conducts routine inspection to check the quality of room make up; make sure that the room
are installed with standard room amenities and that the area is free of hazards. Also checks if
there is anything that needs repair or corrective action.
2. Checks room status during room check, prepares and distributes room status reports to Front
Desk and to room attendants.
3. Looks after the proper use, storage and maintenance of linen and cleaning equipments as well
as housekeeping tools and supplies.
4. Regularly checks the conditions and maintenance of housekeeping equipments. Have them
cleaned regularly. Initiates service request for defective items.
 5. Checks and maintain par stock. Make requisition whenever needed.
6. Initiates and supervise the weekly inventory of room supplies and other housekeeping items
entrusted to his unit. Reports losses and damages and takes corrective action against reckless
use of equipment.
7. Sees to it that his superior is informed to all unusual incidents and accidents in his area of
responsibility.
8. Trains, coaches and supervises room boys and chambermaids.
9. Attends to the guest complaints, inquiries and requests.
10. Attends to performance evaluation of his subordinates; conducts appraisal interview.
11. Personally attends to VIP guests and their requirements.
12. Coordinates with Front Office regarding changes in room status and bookings; with
maintenance unit regarding requests for repair or maintenance.
13. Performs other related duties as maybe assigned by superior.

III. HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR

- Directs or control all activities concerning public area maintenance and ensures conformity to
prescribed housekeeping standards and policies.
Duties and Responsibilities
1. Maintains quality housekeeping in all public areas paying special attention to cleanliness,
orderliness and safety in all covered areas.
2. Conducts regular inspection of the different public areas; checks the quality of cleaning and
maintenance and ensures tat the area is free of safety hazards. Also checks if there is anything
that needs repair or corrective action.
3. Checks order in all areas, make sure that fixtures and furniture are installed in the right
position.
4. Monitor ands and supervises the proper use, storage and maintenance of cleaning equipment
as well as housekeeping tools and supplies.
5. Checks equipment regularly for their condition. Have them cleaned regularly and repaired
when out of order.
6. Check and maintains par stock requirements. Makes requisition to replenish supplies.
7. Initiates and supervises weekly inventory of cleaning supplies and other housekeeping items
allocated to his unit. Reports losses and damages and takes corrective action against reckless
use of equipment.
8. Reports to management all unusual incidents and accidents in the public areas, safety hazards
and items needing repair or replacement.
9. Trains, coaches and supervises his staff.
10. Evaluates the performance of his subordinates and conducts appraisal interview.
11. Performs other related duties as maybe assigned by supervisor.

ROOM BOY, CHAMBERMAID OR ROOM ATTENDANT

- Attends to the maintenance and upkeep of all guestrooms and service areas assigned to him/her.
Specific Functions:
1. Looks after the maintenance of cleanliness, orderliness and sanitation in his assigned
guestrooms;
 a. Clean walls, carpets, fixtures following standards cleaning procedures.
b. Sanitizes toilets and bathrooms using sanitizing chemicals
c. Changes/empties waste baskets or garbage cans;
d. Collects all used/soiled linens and replenishes them with fresh ones;
e. Looks after the orderly make-up of the room, bed and the bathroom
f. Checks the condition of all guestroom facilities and fixtures and reports any defect to
supervisor for corrective action;
g. Install and replenishes standard room amenities in their appropriate location.
2. Performs turn-down service if schedule for the second shift.
3. Looks after the proper use, maintenance and storage of cleaning equipment. Reports damages
to supervisor for corrective action.
4. Attends to the needs and additional request of house guests.
5. Reports al unusual incidents and complaints of house guests, as well as guests who are sick
or in critical condition.
6. Reports and surrenders all lost and found items to Supervisor.
7. Assists in the inventory of guestroom supplies and linens
8. Prepares and submits daily accomplishment and consumption report to his/her supervisor.
9. Assist his supervisor in conducting room check
10. Conducts fumigation of assigned guestrooms as needed
11. Performs other related duties as may be assigned by his/her supervisor.

V. MINI BAR RUNNER/ATTENDANT

- Responsible for performing mini-bar installation, listing, replenishing, inventory-taking,
stocking, requisitioning, and other related functions
Duties and Responsibilities:
1. Maintains par stock and mini bar items; initiates requisition to replenish used stocks;
2. Records mini bar consumption per room and prepares a sales report.
3. Assists in the promotion of mini bar items.
4. Monitor sales and movement of stocks, informs supervisor of slow moving and non-moving
items;
5. Conduct mini-bar inventory.
6. Cleans and dusts mini-bar bottles in vacant guest rooms;
7. Checks and collect mini-bar receipts in all guest rooms;
8. Assist in the inventory of stocks in housekeeping stockroom as well as in all vacant, occupied
and check-out rooms;
9. Promptly prepares billing of mini bar consumption giving priority to rooms occupied by guests
who are about to check out within the day;
10. Coordinates also with Front Office Cashiers for the billing of late charges
11. Coordinates also with other staff like Bell Service in collecting bills of guests and hotel skippers.
12. Endorses to the incoming attendant all un-replenished mini bars in guestrooms to make sure
that all scheduled replenishments for the day will be accomplished as scheduled.
13. Determines availability and non-availability of mini-bar stocks and updates accordingly the
individual receipts distributed in guestrooms.
14. Collects empty or consumed mini-bar bottles, cans, etc. from different floors/guest areas,
pantries and guestrooms.
 15. Checks sales record from time to time to determine accuracy of records, inventories and
billing.
16. Takes notes of saleable and non-saleable items to have a more accurate basis for requisition
and ordering of stocks.
17. Double checks the expiration dates of items for prompt replenishment;
18. Returns spoiled stocks before the end of each month and submits report to supervisor of the
Cost Control section;
19. Coordinates closely with Front Office regarding rooms on cash basis to list for each day.
20. Performs other duties as may be assigned.

VI. Houseman
Basic Function: Responsible for the upkeep and maintenance of cleanliness and orderliness in
public areas assigned to him.
Special Duties:
1. Secures cleaning supplies, materials and equipment and looks after their use, storage and
maintenance.
2. Checks the location, condition and arrangement of fixtures in his area of responsibility; sees to
it that they are clean and properly installed.
3. Cleans and sanitized public comfort rooms under his area, following standard cleaning
procedures.
4. Replenishes guest supplies in public comfort rooms like paper towels, toilet tissues, soap, etc.
5. Cleans and sanitizes all areas assigned to him following standard cleaning procedure ;
a. Vacuums/shampoos carpets and upholstered furniture
b. Sweeps/ scrub/polishes floors and walls
c. Polishes/dusts off all fixtures
d. Cleans ceilings, exhaust and glass panels
e. Collects and disposes garbage and litters
f. Changes. Cleans ashtrays
g. Disinfects toilet bowls, urinals, etc.
6. Report all noted damages and out-of-order facilities in his area of responsibility including
defective cleaning equipment, busted bulbs, torn carpets, cracks on walls, defective sinks and
toilet bowls, clogged floor drain, ceiling leaks, defective locks, etc.
7. Conducts fumigation in the absence of pest control technician.
8. Reports guest complaints to his supervisor as well as suspicious objects or person; turns-over
to him all lost-and-found articles.
9. Prepares daily accomplishment report and submit them to supervisor.
10. Performs other duties as may be assigned by supervisor.

VII. Powder Girl

Basic Function: Responsible for the cleaning, care and maintenance of ladies comfort rooms and
locker rooms.
Specific Duties:
1. maintains par stocks of cleaning supplies and makes requisition to replenish stocks;
2. Regularly cleans ladies comfort rooms and locker rooms following standard cleaning procedures
 a. Disinfect toilet bowls
b. Scrubs, cleans, wipe dry floor and wall tiles
c. Polish chrome and metal fixtures like faucets
d. Fumigate the area as needed
e. Dispose garbage, wash and dry garbage bins
3. Replenish toilet amenities like toilet pare, soap, paper towels, etc.
4. Checks the condition of fixtures and toilet facilities, checks for leaking faucets, defective tiles,
shower, etc. and reports any defect to her supervisor.
5. Retouches the cleaning of comfort rooms from time to time;
6. Regularly checks trash and empties garbage bins from time to time
7. Assists in other cleaning or housekeeping job when not loaded.
8. Assist in the issuance of linens if available;
9. Performs other related duties as maybe assigned by supe

VIII. Gardener and Ground Maintenance Crew

Basic Function: Responsible for maintaining the grounds including plants and landscape.
Specific Duties:
1. Performs daily sweeping and cleaning of grounds following standard cleaning procedures.
2. Maintains supplies for plants and grounds maintenance and makes requisition to replenish stocks.
3. Looks after the plants, prunes leaves, apply fertilizer, weed out dried leaves, etc.
4. Maintains, insures that everything is in order.
5. Performs cultivation of plants through planting and other techniques; scouts for new ornamental
plants.
6. May perform side duties like maintenance of cleanliness of the pool area, fountains, façade,
gardens, motor pool and other related areas,
7. Performs other related duties as may be assigned by superior.

IX. Pest Control Technician

Basic Function: Attends to the prevention and control of pests through preventive and corrective
techniques.
Specific duties:
1. Searches for areas for pests and insects proliferate and performs the necessary fumigation:
2. Looks for patches or holes and other entry points of insects and takes corrective action;
3. Maintains stocks for pest control and looks after their safekeeping and reasonable use;
4. Checks possible sources and cause of the proliferation of pests and insects, makes reports and
recommendations to remedy the situation.
5. Performs fumigation in accordance with prescribed procedures.
6. Performs other related duties as maybe assigned by superior.
 Module for Grade 11
Teacher: Mr. Gilbert Jerry A. Aguilar
HOUSEKEEPING NCII (HSK NCII)

Name:__________________________________________ Date: __________

Specialization/Grade/Section:_______________________ Week: ___(1)____ Score:______/35points

Self-Check: 1.1-1
I. Answer the following statement TRUE or FALSE. (10 points)
_______ 1. Housekeeping job is distributed to different section.
_______ 2. Housekeeping job do not include maintenance in the public areas
_______ 3. Public areas includes carport.
_______ 4. Maintenance of kitchen is a part of housekeeping job.
_______ 5. Polishing shoes is not a part of services in the housekeeping.
_______ 6. Repair of uniform of the employees is part of housekeeping
_______ 7. Mending is a special service of a hotel worker.
_______ 8. Maintaining of attractive landscape is a part of housekeeping.
_______ 9. Washing guest clothes is a job of hotel worker.
_______ 10. Washing and ironing of linen used in banquet is not a job of housekeeper.

Self-Check 1.1-2

Answer the following: Use the back of this paper for your answer.(25 points)
1. What is the difference between room’s maintenance and maintenance of public areas?

2. How do you differentiate the job of room boy/room attendant from that of a houseman?

3. If you are a room boy will you mention some related duties?

4. If you are assigned as gardener and grounds maintenance crew, what are your side duties?

5. Who is the responsible for cleaning and care maintenance of ladies washroom & locker?