Learning Area TLE – Local Tour Guiding Grade Level 7/8 Exploratory

W4 Quarter Third Date Week 4

I. LESSON TITLE Four Stages of Tour Guiding Techniques

II. MOST ESSENTIAL LEARNING LO1. Identify the activities involved in the four stages of tour guiding techniques.
COMPETENCIES (MELCs) TLE_HEGS9-12RT-Ig-j-2
III. CONTENT/CORE CONTENT Describe the activities in each of the tour guiding services.
References:
1. Allan Hickman and Penny Irons. Work as a Tour Guide. AJAR Hospitality.
www.ajar.id. (2019 October 21).
Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
A. Introduction First Day In this lesson, you will identify the activities in four stages of tour guiding
Panimula services.
1 Hour
Preliminary Activity. Identify the activities shown on the following pictures, write
which comes first and describe briefly why it should be the first stage, second
stage, third stage, or fourth stage. Write your answer on another sheet of paper.

1. 2.

3. 4.

Read These New Concepts:

STAGES OF TOUR GUIDING TECHNIQUES

FIRST STAGE: PRE – TOUR consist of all preparation necessary for the arrival of
the visitors such as checking of Arrival Schedules of the tourist, checking
reservations’ confirmations, verifying itinerary, collecting resources relevant to
the tour to be conducted, Testing Items (devices to be use)

Activities to do.
1. Find out what is the Tour Assignment.
2. Research the tour if it is unfamiliar.
3. Checks to see if any special holidays occur during the tour.
4. Attends a briefing meeting and asks about anything that is unclear.
5. Reviews the materials given. (Especially, passengers’ names and any
special client information or requests.
6. Be aware of the composition of the group (children, teen, senior, if foreign
what is their nationality, their language culture etc. )
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IV. LEARNING PHASES Learning Activities
Timeframe
7. Review the itinerary.
8. Be aware of the vouchers or tickets that will be needed.
9. Know your vehicle to be used, the plate number and name of the driver
and/or the coordinator.

Learning Task 1. Explain your answer thoroughly and give an example

situation if necessary. Write your answer on another Sheet of paper.(10 points)

1. Among the activities that need to be prepared and accomplished

in the First Stage: Pre-Tour, what do you think is the most priority to be
accomplished first and why?
2. Describe Pre-Tour in your own words in two – Three sentences,
B. Development Second Day
Pagpapaunlad SECOND STAGE: TOUR PROPER starts with the tourist arrival and ends with the
1 Hour tourist departure. Activities in this stage are related to all duties required to
lead the tour and conduct activities such as activities on Arrival Procedures
like greeting tourist and confirming tour details.

Acitivities to do:
1. Be Punctual
2. Make sure you have the complate name of theguest, the cash advances
and tour vouchers
3. Check your transport amenities (microphones, trash bins, etc)
4. Meet and greet your group by introducing yourself to
customers/guests/tourists.
5. Check luggage ( If any)
6. Hand out essential documents.
7. Review/discuss general itinerary for the tour as well as the rules and
regulations. Announce the inclusions or exclusions of the tour and what to
expect.
8. Establish camaraderie with and among the group.
9. Deliver your spiel and / or commentary.
10 End your day by announcing the next day’s itinerary/program and give
proper instructions.
11. End your day or tour by thanking your guests/ tourists.

THIRD STAGE: ACTIVITIES DURING THE TOUR. Activities on Departure Procedure:

Commencing the tour, continue relationship building and interactions with tour
group members (Farewelling tour group members and collecting the tourist
feedback. This also includes handling complaints when problem arrives.

o Farewelling tour group members.

At the end of the tour, thank the tour group members for taking the tour.
Provide a farewell wish and express hope they enjoyed the tour / experienced.
Encouragement on repeat tours, this can be done by notifying them of
upcoming events and specials. Don’t forget to provide promotional literature
such as brochures and flyers and invite them to tell others about the tour, as a
thank-you-gift, distribute merchandise / product on departure of tour group
members.

o Capturing the feedback.

This can be done by distributing feedback forms, encouraging completion of

Customer Comments Cards, or mentioning online feedback options. You may
also ask the tourist about their tour experiences and how to improve services.
As Tour guide, it is necessary to actively soliciting feedback and listening to and
recording responses. Ask if people have complaints and thank them for their
input or feedback.

Activities to do when there is complaint:

1. Be Clear About Your Complaint Policy
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IV. LEARNING PHASES Learning Activities
Timeframe
2.; Be Professional.
Here are a few good rules of thumb to follow:
o Respond quickly.
o Show your guest that you are listening.
o Thank your guest.
o Be patient, calm and empathetic.
o Verbalize how you will manage the complaint.
o Involve your guest in the solution.
o Update your guest on the status of their complaint.
3. Follow Up.

FOURTH STAGE -POST TOUR. This stage is focus on administrative work required
by the employer to finalize the departure of tours: Thanking all relevant people
like your tour team including bus driver, group leaders, catering staff, and co-
workers and Completing end – of – tour activities: submitting tour reports and
required form)

a. Thanking all relevant people.

The entire tour session may not be held without the support of many people,
such as Group leaders, Transport drivers, Catering staff, Co-workers, and others.
Thank them who did the many things which combine to provide a memorable
and effective tour.

b. Completing end – of – tour activities.

This may include: (a.) Signing off forms these may relate to return of equipment,
materials and props, keys, and vehicles. (b.) Completing required Forms can
include timecard / sheets, incidents reports, maintenance requests, manifest,
tour reports, also numbers and other information required by individual
operators. (c.) Handling in required items such as forms identified immediately
above; lost and found items, customers comments cards, and head count
checks. (d.) Cleaning up including vehicles, tidying up arrival and departure
meeting place and replenish materials, handouts, promotional materials, and
merchandise distributed to (or taken by ) tour group members. (e.)
participating in de-briefing with management the marketing department and
/ or heads of sections to discuss events and the tour in general; identify lessons
learned and opportunities for improvements for other tour types and or
potential tour group customers. (f.) Reconciling Cash and vouchers for
accounting, bookkeeping, and business performance reasons. (g.) Remitting
payment received for additional sales and forwarding feedback received.

Learning Task 2. Describe in five (5) sentences the four Stages of Tour Guiding
Write your answer on another sheet of paper.

STAGES OF TOUR GUIDING ACTIVITIES

FIRST STAGE: PRE – TOUR

SECOND STAGE: TOUR PROPER

THIRD STAGE: ACTIVITIES DURING THE

TOUR
FOURTH STAGE -POST TOUR

C. Engagement Third Day

Pakikipagpalihan Performance Task 1. Create a cycle of activities where stages tour guiding
1 Hour activities is clearly illustrated. Describe briefly how each stage be performed.
Sample is given below.
 Suggested
IV. LEARNING PHASES Learning Activities
Timeframe

D. Assimilation Fourth Day

Paglalapat Performance Task 2. Think critically and creatively as you write your opinion on
1 Hour the question below. Express your answer in a minimum of thirty-Five (35) words
and maximum of Fifty (50) words excluding articles and preposition. Write your
answer on another sheet of paper.

Upon learning the Four Stages of Tour Guiding Activities / techniques, why
do you think it is necessary to have a stage or steps in doing an activity or
event? How is learning to follow stages or steps applicable and of importance
to you as a student? How is it useful to your day-to-day activities?

V. ASSESSMENT
(Learning Activity Sheets for Final Task. Identify what stage is being describe on the following. Write your
Enrichment, Remediation or
Assessment to be given on Weeks
answer on another sheet of paper.
3 and 6)
________1.Accomplished and submit tour report.
________2. Be on time or arrive early before the guest arrived.
________3. Accomplish financial report.
________4. Learn the composition of the tourist group.
________5. Announce inclusions of the tour and what to expect.
________6. Know your vehicle’s plate number, and name of the driver.
________7. Deliver commentaries.
________8. Provide ice breaker or activities that motivates guest participation.
________9. Head count the tourist on board.
________10. Handles complaints immediately.
.
VI. REFLECTION Fifth Day
Among the activities provided from LEARNING TASKS to PERFORMANCE TASKS,
1 hour which task or tasks did you find easy or difficult to answer. Why did you find it
easy or difficult to answer? If the activities are easy to perform, how can your
teacher help you improve more? If you find it difficult to answer, how do you
think your teacher help you understand more your lesson and perform the
activities easily? Write your reflection on another sheet of paper.

Prepared by: MARIA LOURDES M. SEÑA Checked by: JOEL D. SALAZAR

JESABEL C. SOCAPCO EPS-CSDO Dasmariñas
CSDO Dasmariñas City ROLANDO B. TALON JR
EPS-SDO Laguna