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La Consolacion University Philippines

Valenzuela St., Capitol View Park Subdivision, Bulihan, City of Malolos, Bulacan

BASIC EDUCATION DEPARTMENT

S. Y. 2022 - 2023

FINAL EXAMINATION
TOUR GUIDING SERVICES
Tourism Value Chain, The Tour Cost, The Tour Guides Routine, Risk Management, The Tour Guides
Logbook: Multiple Choice

I. DIRECTIONS: Answer the following questions. Write the letter of the correct answer on the answer sheet.
NO ERASURES (50 points)

1. It is private households that have undergone 7. It is activities within and around the organization
training to welcome tourists to stay with their that relates to its competitive position.
families for cultural exchange and additional A. Tourism Principals
income. B. Value Chain
A. Homestay C. Value operators
B. Pension House D. International Gateways
C. Apartel.
D. Hotel 8. The movement of goods and persons from place
to place and the various means by which such
2. Rose will go to Boracay with her family because movement is accomplished.
she will attend her business conference and A. Rental Vehicle
training, she needs a place to stay for 25 days B. Metered Taxi Cabs
because she won't be staying long in Boracay. C. Gateways
what kind of hotel can you suggest to Rose? D. Transportation
A. Motorist Hotel
B. Tourist Inn 9. Provides board and lodging for a fee in several
C. Transient House independent guest rooms with the commonly
D. Resort Hotel shared facility.
A. Pension House
3. It is also called tourism principals, including B. Apartelle
hotels, restaurants, museums, shops, and transport C. Homestay
companies. D. Resort
A. Intermediaries
B. Tourism Suppliers 10. Jolina is from BGC, and she needs a car to go
C. Tourism operators to Rizal Park. What kind of transportation is Jolina
D. Gateways convenient to use?
A. Car Rental
4. Joseph went to travel and he paid for his room B. Tricycle
accommodation for the amount of Php 7,000 to this C. Train
establishment. D. Motor Coach
A. Bar
B. Transportation 11. Ara was surprised by the price of her fare so
C. Hotels she asks the driver for the receipt and which shows
D. Restaurants the meter consumed and how long the travel was
so she had no choice but to pay the fare. What kind
5. Alaina wants to eat chicken fillet and roasted of travel vehicle is being described?
beef in what establishments in the hotel she needs A. Car Rental
to go to? B. Metered Taxi Cabs
A. Cafeteria C. Train Meter
B. Restaurant D. Motor Coach
C. Samgyupsal
D. Fast-food 12. Marlon is in manila traveling to his work but the
LRT is broken and all the taxis are over he needs to
6. Andrew is a retailer of travel and tour services in get in immediately because he's late for work so he
Happy Travel Agency. What job does Andrew decided to just book an uber. What kind of Vehicle
have? Transportation is an uber?
A. Tourism Manager A. Transportation Network Vehicle Service
B. Tour Expert B. Metered Taxi Cabs
C. Tour operators C. Train
D. Travel Agent D. Motor Coach
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13. Mickey is a travel agency owner and he wants bring souvenirs for his friends but he doesn't have
his employees to have proper training standards, any cash with him, so he borrowed money using a
good etiquette, quality of service, and practice a card instead. What kind of card do you think did he
good reputation for the tour guiding profession. use?
What organization should he establish for his travel A. Pax Account
agency? B. Credit Card
A. United National World Tourism Organization C. Debit Card
B. World Federation of Tourist Guide Associations. D. Wireless Card
C. United Nations World Tourism Organization
D. International Air Transport Association 21. Arjay is an employee of Happy Travel Agency
and one of his main tasks is to do administrative
14. Marivic wants to visit Polilio Island because she tasks. What kind of job does Arjay have?
wants to see her family on New Year’s evening, the A. Tourist Expert
trip will take three hours from Lucena Province to B. Tour Manager
Polilio Island. What kind of transportation do you C. Tour Guide
think will help Marivic to go there? D. Tour Planner
A. Banca
C. Cruise 22. Personal account; bill or expense that the
B. Operated Vehicle tourist needs to pay directly to the supplier.
D. Ferry Boat A. Pax Account
B. Credit Card
15. A trade association that helps craft aviation C. Debit Card
policies concerning critical industry issues such as D. Wireless Card
airport slots, fuel, taxation, liberalization,
infrastructure, unruly passengers, and 23. It is comparing the list of expenses with the
environmental policies. cash advance; it indicates how much was unspent
A. United National Tourism Organization or how much more needs to be paid to the
B. World Federation of Tourist Guide Associations employee who got the cash advance if spending
C. United Nations World Tourism Organization was more in the cash advance.
D. International Air Transport Association A. Financial Report
B. Expenses
16. Samuel is a new employee at Happy Travel C. Liquidation
Agency, since he is a newbie Awina needs to guide D. Audit
him touring the SHS Student of LCUP to Barasoain
Church. What kind of Jobs do Awina and Samuel 24. It is a report comparing planned and actual
have? expenses and the reasons for deviations.
A. Samuel- Tour Guide, Awina- Tour Expert A. Financial Report
B. Samuel- Tour Manager, Awina-Tour Guider B. Expenses
C. Samuel-Tourist, Awina- Tour Manager C. Liquidation
D. Samuel-Tour Guide, Awina- Tour Manager D. Budget

17. It refers to the function of determining the 25. Company-provided funds for the tour. If
amount that goes to each element of the tour, such unspent, the fund should be returned to the
as payment to suppliers, overhead costs, and profit. company, but if spent, receipts must be submitted
A. Tour Expenses with the liquidation report.
B. Tour Costing A. Financial report.
C. Tour's Budget B. Liquidation
D. Tour Amount C. Cash Advance
D. Budget
18. What does FOC means?
A. Free of Charge 26. It is another term used to refer to financial
B. Free of Change reports.
C. Fee of Commentary A. Financial report.
D. Free of Charity B. Liquidation
C. Cash Advance
19. Christian has a habit of listing down all of the D. Budget
bills that he needs to pay and his other amenities,
this practice makes him spend his money smartly.
What kind of practice does he do?
A. Budgeting
B. Costing 27. Albert is a Travel Agent who recently has done
C. Expenses his job successfully and now he needs to submit
D. Amount the post-tour report and the customer feedback to
20. Joshua went to Baguio City for his oath-taking his supervisors. What kind of report that Albert has
because he recently just passed the Licensure submitted to his supervisor?
Exam, and before going back home he wants to A. Financial Report
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B. Liquidation Report and interact.

C. Cash Advance Report B. Provide false or unsure information.
D. Budget Report C. Overdo things.
D. Talk all the time.
28. The financial report that the tour guide needs to
prepare must contain a comparison between the 36. Which is NOT part of the Ten Commandments
budget and the actual expenses. How many of Tour Guiding?
elements does the report have? A. Love the tourists.
A. four C. five B. Sell anything on the first time.
B. six D. seven C. Keep on learning.
D. Take care of your body.
29. Jake is an employee of Happy Travel Agency
one of his jobs is managing the tour expenses. 37. What is the function of the "Remarks" column in
When the Tour Manager is not present Jake takes a logbook?
charge of his job. What kind of job does jake have? A. Comments and Suggestions
A. Tourist Expert B. Letter to the Tour Guide
B. Tour Manager C. Tour Guide’s Information
C. Tour Guide D. Thank You Note
D. Tour Planner
38. What is the best thing to do when the risk
30. Which of the following is NOT part of a Pre- happens?
Tour checklist? A. Keep calm and ignore it
A. Check if any special event will occur during the B. Get the attention of people
tour. C. Get mad
B. Consult your superior to confirm or make D. Take note of details
clarifications.
C. Familiarize yourself with the itinerary and the 39. What is the best to do before the risk happens?
places that you will visit. A. Call the police immediately
D. Check the bus to ensure that no personal B. Wear helmet
property has been left behind. C. Always bring a first aid kit
D. Ask for the internet password
31. Christian is a tour guide of Happy Travel
Agency what kind of paper he needs to verify with 40. After the incident happens the tour guide must
the tourist what they paid for? prepare a report the following are the important
A. Electronic Receipt things to do to make a report and one, they are not.
B. Tour Voucher A. When did it occur
C. Travel Cost B. Knows what is the nature of the accident
D. Cash C. Knows who is the person
D. Doesn’t take action unless the tour is done.
32. "Please double-check to make sure your bag
has been taken off the bus. On behalf of Suntan 41. A practice or arrangement by which a company
Tours, thank you for joining the last day of your 3- or government agency provides a guarantee of
day vacation in San Jose and I hope to see you compensation for specified loss, damage, illness, or
again on our next tour in Zambales" Do you think death in return for payment of a premium.
the tour guide did the right thing by offering the tour A. Insurance
commentary on the last day of the trip? B. Health Problems
A. No C. Traffic Problems
B. Maybe D. Theft and Losses
C. Yes
D. Not at all 42. It is coverage designed to protect against risks
and financial losses that could happen
33. Which of the following characteristic is the first A. Travel Health Insurance
sign of professionalism in tour guiding? B. Travel Insurance
A. Courtesy C. Insurance
B. Honesty D. Travel Delay and Cancelation
C. Punctuality
D. Persistency 43. It provides key medical benefits in case of an
emergency.
34. Which is a DON’T in tour guiding? A. Travel Health Insurance
A. Come prepared; research well. B. Travel Insurance
B. Be late. C. Insurance
C. Be cordial and pleasant. D. Travel Delay and Cancelation
D. Be sensitive to the guests’ needs.
44. It is defined as a collision involving one or more
35. What is the proper way of handling a tour? vehicles. It can also involve other “moving objects,”
A. Allow time for guests to digest the information such as a pedestrian or cyclists.
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A. Traffic Accident D. Internal Clients

B. Health Problems
C. Travel Delay and Cancelation 48. Mario doesn't have money to pay the tour agent
D. Theft and Losses in cash, but he remembers that he received a prize
from his last Christmas party. What do you think he
45. A type of risk that affects the well-being of used to pay for the trip?
tourists. A. Tour Memo
A. Theft Risk B. Tour Sheet
B. Travel Risk C. Tour Notes
C. Insurance Risk D. Tour Voucher
D. Health Risk
49. Formal records of events systematically.
46. Vicky was busy taking a selfie during her A. Logbook
vacation in El Nido, she did not realize that her B. Book Note
purse is missing and it was stolen by someone she C. Record Book
doesn't know. what kind of crime has been done by D. Book Record
the person?
A. Theft 50. Rachell works in a hotel as a front desk officer,
B. Fraud what can help Rachell to see and know the names
C. Smuggling of the guests who occupy a particular room?
D. Heist A. Rooming List
47. Workers within the same organizations, B. Hotel Room Log Book
including management. C. Name Log List
A. External Team D. Hotel List
B. Internal Team
C. External Clients

“Be honest even if others are not, even if others cannot, and even if others will not.”

Prepared by:

Mr. Leonardo Flores

TVL- TGS – Teacher

Approved by:

Ms. Diana Carlyn M. Felix

Subject Area Coordinator- TLE and MAPEH
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