Professional Documents
Culture Documents
Example:
Before Hotel
Pre-Arrival
Booking
Stage
Pre-arrival is a stage wherein a guest has online booking at the hotel he prepared for
before he actually goes to a place he wants to visit.
B. Development Day 2 Pre-arrival is the stage before guest actually comes to the hotel, inquiry by the
Pagpapaunlad guest and reservation confirmation.
The tour guide must report to his/her employer regularly to find out his/her tour
assignment. When assigned a tour, the tour guide must learn and understand the profile
of the guests and the inclusion of the tour program (i.e., accommodations, tour and
meal inclusions, etc.) The tour guide must call suppliers ( i.e.,, hotels, airlines, bus
companies, restaurants, tour attractions, etc.) to ensure that reservations are properly
coordinated for the group. The tour guide must be familiar with the places that the tour
group will visit; if not, he/she needs to do an ocular before the tour. The tour guide must
Suggested
IV. LEARNING PHASES Timeframe
Learning Activities
know the points of interest as well as common areas like toilets and stores. The tour
guide must also know if there are special events happening in the area during the tour.
Learning Task 3:
Write TRUE if the statement is correct and FALSE if it is not. Write the answer in
your paper.
1. Pre-arrival experience allows you to engage with the guests and gives you
the time to know their requirements better.
2. The tour guide does not need to report to his employer for his tour
assignment.
3. If the tour guide does not know the places the guests want to visit, he does
not need to have ocular before the tour.
4. One of the great ways to acquaint your guest better with the hotels and
other places is by sending out brochure.
5. Pre-arrival activities are usually done 1 hour before the guest arrival.
C. Engagement Day 3 During pre-arrival activities, tour guides are concentrating on tasks to be completed
Pakikipagpalihan before tour groups arrive for their tours.
Learning Task 4:
Put a check mark (/) on the different skills and knowledge that a tour guide must do.
B. Checking reservations
1. Types of booking which have been made
2. Seats/tickets remaining available for sale.
3. Confirming basics of the tour.
4. Special request made by tour groups/members
5. Payments made and/or to be collected prior to departure
C. Verifying itinerary
1. Contacting destinations and providers.
2. Arranging suitable alternatives
3. Obtaining and checking guide kit
4. Determining weather and other local conditions
5. Check the power point/data projectors and screen
Performance Task 1:
Directions: Being one of the Local Tour Guide students, make this activity that will show-
off your talent.
1. Make a brochure about the hotel you work with, its amenities,
accommodations etc.
D. Assimilation Day 4 Pre-arrival preparations/activities should be done ahead of time or at least 2 days
Paglalapat before the guests’ arrival.
When a tour guide makes proper preparations, he/she can focus more on the
delivery of services to the tourist with less worry.
Learning Task 5:
Answer the following questions in 3-5 sentences.
1. What should a tourist guide do on pre-arrival activities?
2. What is the main responsibility of a local guide?
3. What information/documents of tourist local guide should have?
4. What are the reasons why you should be engaging your pre-arrival guests?
Learning Task 6:
Create your own video on how you are going to entertain your guest during a call or
on his/her inquiries and how are you going to accommodate him/her?
VI. REFLECTION Write your personal insights about the lesson using the prompts below. Write
your answer in your paper.
I understand that
. I realize that
.
I need to learn more about .
Prepared by: Cristy C. Destacamento Checked by: JOEL D. SALAZAR
CSDO Dasmariñas EPS-CSDO Dasmariñas
ROLANDO B. TALON, JR
EPS-SDO Imus City