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12

TVL–H.E.-TOURISM
PROMOTION SERVICES
Quarter 1 – Module 2:
Operate an Automated Information System (AI)
Sources of Tourism Product Information
TVL-Tourism Promotion Services – Grade 12
Alternative Delivery Mode
Quarter 1 – Module 2: Source of Tourism Product Information
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for exploitation of such
work for profit. Such agency or office may, among other things, impose as a condition
the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright
holders. Every effort has been exerted to locate and seek permission to use these
materials from their respective copyright owners. The publisher and authors do not
represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writers: Jose Bryan C. Arranguez, Carolyn C. Bad-an, & Marlyn C. Vincoy
Editor: Jesusa D. Paladar
Reviewers: Jesusa D. Paladar, Reynald M. Manzano & Jonathan L. Bayaton

Typesetter: Ivah Mae C. Estoconing

Layout Artist: Ivah Mae C. Estoconing

Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Fay C. Luarez, TM, Ed.D., Ph.D. Maricel S. Rasid
Adolf P. Aguilar, Ed.D.,TM Elmar L. Cabrera
Nilita L. Ragay, Ed.D.
Antonio B. Baguio, Jr. Ed.D.

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: negros.oriental@deped.gov.ph
 12

TVL
Quarter 1 – Module 2:
Operate an Automated
Information System (AI)
Sources of Tourism Product
Information
Introductory Message
For the facilitator:

Welcome to the TVL-12 TOURISM PROMOTION SERVICES Alternative

Delivery Mode (ADM) Module on Operate an Automated Information System)
(AI) Sources of Tourism Product Information!

This module was collaboratively designed, developed and reviewed by

educators both from public and private institutions to assist you, the teacher
or facilitator in helping the learners meet the standards set by the K to 12
Curriculum while overcoming their personal, social, and economic
constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this
also aims to help learners acquire the needed 21st century skills while taking
into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their own learning. Furthermore, you are expected to
encourage and assist the learners as they do the tasks included in the module.

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For the learner:

Welcome to the TVL-12 Tourism Promotion Services Alternative Delivery Mode

(ADM) Module on Operate an Automate Information System (AI) Sources of
Tourism Product Information!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time.
You will be enabled to process the contents of the learning resource while
being an active learner.

This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to Know competencies you are expected to learn in the
module.

This part includes an activity that aims to

check what you already know about the
What I Know
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.
This section provides a brief discussion of the
What is It lesson. This aims to help you discover and
understand new concepts and skills.

This comprises activities for independent

practice to solidify your understanding and
What’s More
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
This includes questions or blank
What I Have Learned sentence/paragraph to be filled into process
what you learned from the lesson.
This section provides an activity which will
What I Can Do help you transfer your new knowledge or skill
into real life situations or concerns.

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 This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning
competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of the
lesson learned.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part
of the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module, do
not hesitate to consult your teacher or facilitator. Always bear in mind that
you are not alone.

We hope that through this material, you will experience meaningful

learning and gain deep understanding of the relevant competencies. You
can do it!

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 What I Need to Know

Tourism promotion Services module is designed for a high school

student to develop the knowledge, skills and attitudes for the task related to
tourism promotion. It covers competencies that a person must achieve to
operate an automated information system, source and provide destination
information and advice, access and interpret production information, and
promote tourism products and services.

After going through this module, you are expected to:

1. identify sources of information and access to automated system
efficiently;
2. select appropriate search methods for the type of required; and
3. use and manipulate features of system to access the full range of
system to access the full range of system information.
 What I Know

Let us determine how much you already know about automated information
system by answering the questions below. Use your notebook for your answers.

A. Directions: Read, analyze and understand each questions or statements

carefully for each item. Write the word of your answer in your notebook.

brochure attraction transportation Time table DOT

1. the primary government agency charged with the responsibility to encourage,

promote, and develop tourism as a major socio-economic activity to generate foreign
currency and employment and to spread the benefits of tourism both the private and
public sectors in the government.
2. A schedule showing the times at which railroad trains, airplanes., etc. arrive and
depart.

3. it is the series of locations that contain the activities in a tourist’s itinerary.

4. this sector has a constant challenge to make services relevant as technology has
become its competition as well as its tool for information.

5. destruction of the natural landscape to make way for facilities and room amenities
is an environmental impact for this sector.

B. Give the acronym of the following

1. CSR
2. DOT
3. LGU
4. TIM
5. VIC
 Lesson
SOURCES OF TOURISM
2 PRODUCT INFORMATION

Tourism is dominated by the need to provide fast and

accurate information to the consumers. Nowadays, tourists
are increasing thirty for information on anything that
surrounds them.

What’s In

Direction: As a review of the previous of the lesson, enumerate eight (8) traditional
sources of information.

1. 5.
2. 6.
3. 7.
4. 8.

Notes to the Teacher

Let the learners to read and understand the learning objectives.
Before going through this module, answer the questions in What I Know
and refer to the answer key for corrections. Do the different tasks: What’s
New, What’s More, What I have Learned, What I can DO, and the
additional activities. Finally, answer the assessment and refer to the
answer key for correction. After doing all the tasks, the teacher will
inform the learner for his/her progress.
 What’s New

Directions: Identify possible information do tourists need? Answer this question by

filling out the form below. Do this in your notebook.

First-time Visitor in Questions that the tourist Website to Get

Dumaguete will ask information

Attraction

Accommodation

Transportation

First-time Visitor in Apo Questions that the Website to Get

Island tourist will ask information

Attraction

Accommodation

Transportation

First-time Visitor in Questions that the Wedsite to Get

Valencia tourist will ask information

Attraction

Accommodation

transportation
 What is It

INFORMATION SOURCES

1. PRINCIPAL OR SUPPLIER OF THE PRODUCT

Product suppliers are those that provide transportation, accommodation,

and attraction/activities. They have product databases within the
computerized reservation system (CRS) used in travel agencies, tour
wholesalers, visitor information centers (VIC) and some hotels.

Examples:

Philippine Airlines – supplier of transportation

https://www.philippineairlines.com/en/ph/home
https://www.cebupacificair.com
https://book.cebupacificair.com/

International Airlines

2. NATIONAL GOVERNMENT TOURISM AUTHORITY INFORMATION

SYSTEMS

The Department of Tourism (DOT) - the primary government agency charged

with the responsibility to encourage, promote, and develop tourism as a
major socio-economic activity to generate foreign currency and employment
and to spread the benefits of tourism both the private and public sectors in
the government.
3. LOCAL GOVERNMENT AUTHORITY INFORMATION SYSTEM

These are the regional, provincial, city and municipal divisions of the
Department of Tourism.

http://negrostourism.com

4. TIMETABLES
A timetable is a schedule showing the times at which railroad trains,
airplanes., etc. arrive and depart.
 It is also any schedule or plan designating the times at or within which
certain things occur or plan or are scheduled to occur: a timetable of
coming musical/cultural events, a time table of Buglasan activities of
Negros Oriental, etc.

Sample of Flight Time Table

5. E-BROCHURES

The official website of the Philippine Department of Tourism displays e-

brochures when you access

The brochure can be download and printed by clicking on the image of

the chosen destination. The e-brochure contains information on
transportation, accommodation, attractions, and amenities in the chosen
destination.
 Brochure – most suppliers and service support industries provide various
forms of printed information that can assist with information in relation
to: product information, services provided, contact details for their
business.

6. TRAVEL MANUALS/PRODUCT MANUALS

Published monthly, the TIM (travel Information Manual) is the world’s

leading source of passport, Visa and Health documentation regulations for
passengers.
 Airlines and Travel Agents use TIM to provide advice on border requirements
to passengers at the time of booking, and airlines use it at the time of
boarding to ensure passengers have sufficient travel documents for their
document’s destinations and any transit points.

7. TRAVEL GUIDES

Philippine travel destinations guide gives you an overview of popular tourist

spots in the Philippines on each of the featured tourist destinations in this
travel guide, you will find places of interest in each destination, things to do
and how to get there.

There is also a page on travel tips, a list of fascinating Philippine festivals

that runs year-round.
INFORMATION TO ASSIST EFFECTIVE WORK PERFORMANCE

In whatever role we hold in tourism, we need to be informed about a range of

topics that impact on us in the workplace, to assist effective work performance, as a
starting point, we need knowledge about and an understanding of the different
tourism sector.

Accomodations

Attractions Transportation

Destinations intermediaries

Accommodations -provides lodging requirements – hotel rooms, dormitories, villas,

campsites, and the like -of tourists in the area they visit. The board requirements,
such as provisions for meals in canteens, cafeterias, on side streets, in restaurants,
even in luxurious buffet offerings are part of this sector.

Transportation – represents tourist movement from point A to Point B, or from origin

to destination. The evolution of transportation technology has allowed tourists to
travel to farther points around the globe and has allowed tourist as an industry to
grow in exponential proportions.

Intermediaries- commonly known as travel agencies, and tour operators, they are
mediators of the industry as they bridge the gap between the suppliers services and
providing this information, making the necessary arrangements for and in behalf of
tourists.

Destination – the main place where tourist arrive. The attraction are the places found
within the destinations that comprise the tourists’ itinerary.

DESTINATION AND SITES

The market ultimately decides the boundaries of a destination, influenced by
marketing, as well as physical and cultural limits. Thus the market may perceive an
entire country as a destination (as marketed by a tourism ministry) or a single
national park, such as Iguazu National Park in Argentina. The term site overlaps
significantly with destination but tends to center on a particular place bound by
physical or cultural characteristics. Many sites often inhabit a single destination
such as the principal temples of Tikal National Park, or multiple historical buildings
in the Historic Center of Vienna.

ATTRACTIONS

An attraction is any object, person, place, or concept that draws people either
geographically or through remote electronic means so that they might have an
experience. The experience can be recreational, spiritual, or otherwise. An attraction
is an outstanding example (for whatever criteria used) of a resource which includes
all the elements in a particular class. For example the Monarch Butterfly is an
attraction among the 1,000s of Lepidoptera species, the resource class of butterflies
and moths, in Mexico. Thousands and thousands of Mayan burial sites exist in
Guatemala, yet only very few actually earn the distinction of being an attraction

https://www.usaid.gov/sites/default/files/documents/2151/DMOworkbook_1303
18.pdf

Identify the functions of an automated information system

A central reservation system (CRS) is the most common system used

today by travel agents as it is the most reliable for ensuring
information is always current:
 Central Reservation System

Internet
 The World Wide Web is a collection of electronic documents
that are linked together like a spider web.
 These documents are stored on computers called servers
located around the world.
The Web consists of:
Your personal computer
Web browser software to
access the Web
A connection to the Internet Service provider (ISP)
Servers to host the data
Routers and switches to direct the flow of data
 What’s More

Convert the Following

Direction: At the Moment, make a time conversion from GMT standard time to local
time. Do this in your notebook.

1. 5pm
2. 6pm
3. 1700H
4. 1830H
5. 1200H

How to Read Military Time

When keeping hours in this fashion, the day starts at midnight and is written as 00:00.
The last minute of the day is written as 23:59, or one minute before the next midnight.
Sometimes you may see 00:00 written as 24:00. Both are acceptable. A usage example
showing the 12 hour clock vs military time would be a time table showing 4:00 pm to
12:00 midnight. This would be written as 16:00 – 24:00. Another example highlighting
the difference between the two would be to show that 10:15 am is written as 10:15 in
military time but 2:30 pm is written as 14:30.

This method of keeping time is most commonly used by the military, government,
public transportation, hospitals, meteorologists, astronomers, those employed in
emergency services, and also with computers. When speaking in military time, 07:00
may be stated as “zero seven hundred” or “oh seven hundred”. Also, in the military,
these time stamps are often written without the colon, so 07:52 would rather be
written 0752.

Time stamps referencing Greenwich Mean Time (GMT for short – often interchanged
with Coordinated Universal Time/UTC) is denoted by a “Z” at the end, and is written
as 0752Z. The local time is denoted by a “J” at the end, and the eastern time zone is
denoted by an “R” at the end. Each of the zones have a corresponding letter and
name.
militarytimechart.com/

What I Have Learned

Task 3: Recite the Phonetic Alphabet used NATO and give the phonetic of the
following subdivisions of the Philippines.

1. LUZON
2. VISAYAS
3. MINDANAO
 What I Can Do

Making a Structure Commentary for Valencia, Negros Oriental.

Directions: Make a one-page commentary of your locality, whether it is required,

informational, requested or optional. Do this in your notebook.
Scoring Rubrics:

Descriptions Points Teachers Score

Creativity 30

Design 30

Originality 20

Neatness 20

Total 100

Assessment

A. Directions: Determine whether the statement is true or false. Write T for

true and F for false on your activity notebook.

1. The tourism industry has no specific coverage because it involves everyone.

2. Places are attractions only if they were built by man for tourism purposes.
3. Transportation is used to bring a visitor from their home to the place visited.
4. A destination may be in one’s own country as well as abroad.
5. Accommodation only mean the rooms that people stay in at the place visited.
B. Multiple Choice, choose the letter that corresponds to the correct answer.

6. The intermediaries include

a. airports b. hotels c. museums d. travel consultants

7. The hospitality industry include

a. Airlines b. amusement parks c. hotels d. lakes

8. Which of the following is not an attraction?

a. Ayala Museum b. Cebu Pacific c. Mayon Volcano d. Rizal Park

9. Which of the following is NOT a tourism Impact?

a. Increased volume of cars or automobiles
b. Higher standard of living
c. Pollution
d. Waste disposal in seashores

10. Which of the following is not true of intermediaries?

a. They are needed in all travel transactions
b. They have a list of suppliers
c. Tourist is their clients
d. Tourist can get information from them without purchasing services.
 Additional Activities

European Countries

Directions: Encode and Decode (city, airport, airline, and currency codes. Do this
in your notebook.
References
VFR an important segment in tourism although often ignored, VFR stands for Visiting
Friend’s and relatives.

B&B Bed and Breakfast

BABA book a bed ahead

CRS comprised reservation system

DMO destination management system

DTI department of trade and industry

EU European Union

GDS Global Distribution System

IATA International Air Transportation Association.

For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: negros.oriental@deped.gov.ph
Website: lrmds.depednodis.net