Grades 11 / 12 School LNHS Grade Level 11 TOURISM

DAILY LESSON Teacher MARJORETTE Q NACIONAL Learning Area LOCAL TOUR GUIDING
PLAN Teaching Dates and Time November 7, 9, 14, 16, 2022 Quarter 2 w 2-3

Day 1 Day 2 Day 1 Day 2

LO 1. Identify the activities involve in the four stages of tour guiding techniques
I. OBJECTIVES 1.1 Describe the activities in each of the four stages of tour guiding services

LO 2. Manage tour arrangements for visitors

2.1 Perform pre-arrival preparations/activities
2.2 Manage tour arrangements from tourist arrival to departure
2.3 Resolve complaints and other predicaments
2.4 Perform post-departure activities
The learner demonstrates understanding of the knowledge, skills, and attitudes required in managing tour arrangements
A. Content Standards included in the tour schedule.

The learner independently manages tour arrangement included in the tour schedule.
B. Performance
Standards

C. Learning TLE_HEGS9-12TVIIa-b-3 TLE_HEGS9-12TVIIc-j- TLE_HEGS9-12TVIIc-j-4.2 TLE_HEGS9-12TVIIc-j-4.3

Competencies/
Objectives
Write the LC code for
each
LO 1. Identify the roles of
II. CONTENT the tour guide involved in
the four stages of tour
guiding techniques
1.1 Describe the tasks of the
tour guide during the four
stages.
4.1
LO 2. Manage tour LO 2. Manage tour LO 2. Manage tour
arrangements for visitors 2.3 Resolve complaints and arrangements for visitors
2.1 Perform pre-arrival other predicaments 2.4 Perform post-departure
preparations/activities activities
2.2 Manage tour
arrangements from
tourist arrival to
departure

List all materials to be used in different days. Varied sources of materials sustain children's interest in the lesson and in
III. LEARNING learning. Ensure that there is a mix of concrete and manipulative materials as well as paper-based materials. Hands-on
RESOURCES learning promotes concept development.

A. References
1. Teacher’s Guide
pages
2. Learner’s Materials
pages
3. Textbook pages Local Guiding Services by Local Guiding Services Local Guiding Services by Local Guiding Services by
Eloisa A Romero, pp 65-69 by Eloisa A. Romero, pp Eloisa A. Romero, pp 77-79 Eloisa A. Romero,pp 80-83
70-76
4. Additional Materials
from Learning
Resource (LR) portal
B. Other Learning https://www.studocu.com/  ·http:// https://tourismnotes.com/tour- http://www.theseus.fi/
Resources ph/document/holy-angel- www.tourismcouncilw package/ bitstream/10024/71647/1/
university/bs-accountancy/ a.com.au/guide- A+handbook+in+package+tour
commentary-writing-in- planning-tour-itinerary +arrangement.pdf
tour-guiding/12334865
https://
geotrainingstudio.com/
2019/08/13/cu4-tour-
commentary-delivery/

1. Prayer
IV. PROCEDURES 2. Meet and greet
3. Posture check
4. Hygiene check
5. Lecture proper
6. Activities
7. Quizzes
8. assignments
A. Reviewing previous Review the Elements of Review stages of tour Review activities during the
lesson or presenting Tour Guiding guiding tour
the new lesson
B. Establishing a Introduction of key terms: Key Terms: A guest comes to you in the Key Terms:
purpose for the lesson 1. Pre Tour 1. Arrival hotel one morning saying that 1. Obtaining on tour
 2. On Tour
3. Post Tour
4. Complaint
management
C. Presenting 1. Students study hard
examples/instances of to prepare for their
the new lesson examinations in
schools of the
acquisition of
licenses.
2. Hunters prepare
booby traps to catch
their targets.
3. Parents prepare their
money for the
education of their
children
D. Discussing new It is important that once the
concepts and meet and greet information
practicing new skills was given by the tour agent,
#1 the tourist guide should
confirm that placard is also
provided. The placard is
used to page the tourists
upon arrival. Information
printed on a placard may
include:
2. Departure their camera, their wallet with information
3. ETA money, credit cards, traveller’s 2. Study tourists’ feedback
4. ETD cheques, and their passport 3. Logbook for luggages
5. Itinerary went missing from their room 4. After activity report
6. 24 hour time the previous evening during
clock dinner. How do you handle this
7. Coach captain situation?
Medical emergency: during the “The key to enhancing any trip
tour, a client collapses on the is the value of talking about it.”
floor in a cold sweat. The client
is a 40 year old lady, with a 1. What were your most
history of medical problems and likable moments during
major surgery. A heart attack is a visit to another place?
feared. The client is able to 2. What were the things or
walk and communicate, but instances that you did
does not want to see a doctor. not like during your
You have the rest of the group specific tour?
to look after, and you are not
sure how to handle the
situation.
Question: How should you
handle the medical emergency
situation? You need to think
about the needs of the sick
tourist, the group, and of course
the tour company.
A few days before the Risk management : TOURIST DEPARTURE
arrival of the tourists, a  Recognition of the existence EXECUTION
tourist guide must do the of risk;
following tasks in order  Identification of the risks; WORK ACTIVITIES :
to confirm the arrival  Knowing the mitigation
information; measures for each risk; and 1. Ascertain tourist
 Having the risk management departure details
 Check with office plan approved and disseminated 2. Plan tourist departure
on confirmation to those concerned within the arrangement
of group’s arrival tour company 3. Inform tourist in
and departure advance of departure

 Name of the tourist
or group
 Flight details
 The name of the
local tour agent
 The name of foreign
tour agent or tour
leader
 LIST OF
IMPORTANT
CONTACT
NUMBERS
Every tourist guide must
have the contact numbers of
the service providers for the
tour group. For example, a
tourist guide must have
contact numbers for the
hotel that group is staying,
the restaurant that the group
will frequent, and the
attractions or museum that
will be visited.
 Check all special details and arrangement
request or needs 4. Coordinate departure
(e.g. meals, arrangement
wheelchair) 5. Execute accommodation
 Check on flight check-out
number, arrival 6. Transfer tourist to
and departure, departure point
day and date of 7. Execute boarding
arrival and arrangement activities at
departure, and on the departure point
estimated time of
arrival (ETA) and
estimated time of
departure (ETD)
 Check airline,
coach or cruise
contact numbers
 Check with the
transport
company
regarding coach
captain and
contact details

TOURIST’S
WELCOMING KIT

It is advisable for the tourist

guide to confirm that the
tourists receive the
welcoming kit prepared by
the tour agent. The welcome
kit may include the
following items or
information:

 Tour
itinerary

 Guide book, which

may include the
following
information:
 Time
zone
informati
on
 Currency
converter
 ATM
locators
 Do’s and
don’ts
 Dialling
and codes
 Shopping
and
business
hours
 Safety
and travel
tips
 Malaysia
public
holidays
 Malaysia
school
holidays
E. Discussing new Arrival schedule
concepts and
practicing new skills A tourist guide must have
#2 the correct information
regarding the arrival
schedule of the flights,
cruise, coaches or the trains.
The tourist guide can call to
confirm the arrival schedule
with the arrival terminal.
Time take to reach
destination
A tourist guide must know
the distance from the entry
point to the next destination
intended for the tourists. For
example, tourist guide must
know the distance between
Gensan to South Cotabato.
Hence, tourist guide must be
able to assess the situation
or the estimated time taken
to travel from one
destination to the other.
Entry point, layout and
itinerary
Tourist guides should be
well versed with the tourist
entry points and layout of
the terminals.
Traffic and weather
On tour activities Risks in Tour Guiding: Inform tourist in advance of
1. Theft and losses departure details and
1. Do a run-through of 2. Minor injuries arrangement
the itinerary 3. Transport delays
4. Accidents  Provide departure
2. Go over rules and 5. death briefing a day earlier
guidelines  Update latest
information if there are
3. Leave room for any changes
questions  Remind them the hours
to arrive at the airport,
4. delivery of the tour make sure it is at least 3
commentary hours before departure
 Remind them the weight
limit of check in
luggage
 Remind them the weight
limit of hand carry, and
number of hand carries
 Plan and inform tourist
about time of luggage
collection
 Remind them items
which cannot be carried
along such as
 Radioactive
materials
 Mercuric and
magnetic
items
 Hair spray
 Remind tourist about
extra charges that they
will need to pay such as
use of telephone, mini
bars etc
conditions
As a tourist guide, he or she
must be resourceful and
aware of the current
condition regardless of who
the tourists are. Before
arriving at the entry point, a
tourist guide must find out
the traffic conditions from
the coach driver, tour agent
or colleagues. At the same
time, a tourist guide should
check the weather condition
for the day. By doing so, the
tourist guide may be able to
find an alternative route or
plan a contingency plan in
regards to any unfavorable
situation.
Professionalism
Tourist guides must adhere
to the standard dress form
that is introduced by the
Ministry of Tourism in
order to uphold the
professionalism of the
tourist guide professions.
 Remind tourist about
valuables that they keep
at safety boxes of the
hotel
CO-ORDINATE
DEPARTURE
ARRANGEMENT
Service providers and relevant
parties to be communicated and
updated on departure
arrangement according to the
Code of Ethics
 Assist check out, remind
them to bring down their
check-in luggage earlier
to the reception or
concierge area
(depending on the layout
of the hotel.
 Use name list, collect
room keys and return
them to the reception
 Ensure counting of
luggage
 Best method is to
display tag with code at
each tourist bag.
EXECUTE
ACCOMMODATION
CHECK-OUT
 LUGGAGE
 1. Tourist luggage
handling to be
coordinated, tourist
personal documents and
belongings must be
reminded
2. All luggage including
hand carry are placed in
the coach
3. Count tourist luggage

GUESTS

 Number of guests check

outs to be confirmed as
per name list
 Count number of guests

AFTER ACTIVITY
REPORT
F. Developing mastery 1. How do you prepare Activity 1: draft a tour You are leading a 5-day tour of Activity 1. Draft a tour guides
(leads to Formative for a tour? itinerary for any of the Laos. The tour group comes logbook for luggages;
Assessment 3) 2. What do you take routes in Gensan City from Europe and the group is
with you on every Tours accompanied by a European
tour? tour leader. You will be
working with this tour leader on
the tour. You have never
worked with this person before.
Tour Leadership: from the
beginning of the tour there is
confusion about who is
responsible for what – for
example, the daily briefings, for
organizing the group, for
arranging check ins, for talking
to the group about local culture
 and customs. This is a very
common situation and it is a
very important one, as you
know that both you and the tour
leader will be working for tips
and want to appear to be the
leader of the group. The
confusion between you and the
tour leader creates tension/
problems between you that the
tour members can see and feel.
Questions: 1. How could you
fix the issue with the tour
leader? 2. How could you have
handled this situation better?
G. Finding practical 1. As a tour guide, you Naray (the guide) and Ekaphot Activity 2: Draft an AAR
applications of often meet diverse (the driver) were guiding a
concepts and skills in groups of people. couple of Australian tourists
daily living How do you engage from Vientiane to Pakse. They
them? were travelling by road, and
2. What would you do stopped for a rest break along
if poor weather the way. When they got back to
interrupted your the car from their break, Naray
planned activities? and Ekaphot were chatting to
each other. They got into the car
and continued on their journey
to Pakse. After an hour and a
half, approximately 100km
from the rest stop, Naray turned
around to see how his tourists
were doing. He thought they
had been lying down sleeping
so did not want to disturb them.
When he looked around, he saw
that the back seat was empty
and his tourist couple were not
there! Questions: 1. What
 should the tour guide have
done? 2. Why? 3. How could
this have been prevented? 4.
What was the effect on the
tourists? 5. What was the effect
on the tour company?
H. Making 1. What skills do you What qualities and Quiz
generalizations and feel are the most characteristics must a
abstractions about the important as a tour tour guide possess to A tourist collapses on your tour
lesson guide? become effective in the and is rushed to hospital.
discharge of his duties? Everyone is very worried it is a
heart attack, but it turns out that
she was badly dehydrated. 1.
What should you have done to
prevent/avoid a situation like
this? 2. Are there any other
health situations that you may
have to handle on a tour? 3.
What else should you do to
handle medical emergencies?
If an accident happens, and the
company is sued by the tour
member, the case is
investigated. If this
investigation finds out that you
were in any way negligent, then
YOU can be held responsible
and you can be sued by the
client. You must make sure that
you think about risks, and never
behave in a negligent way.
Also, your tour guiding license
protects you to a a bit - you are
an official and professional
guide, and the courts will
consider this.
 I. Evaluating learning 1. Tell me your method
for describing points
of interest to
different tour
groups.
2. How do you prepare
for a tour?
3. What do you take
with you on every
tour?
J. Additional activities Assignment (notebook)
for application or
remediation What do you consider the
toughest part about being a
tour guide? How do you
overcome it?
As a guide, you are not only
V. REMARKS responsible for your guests,
but you also need to
consider other stakeholders.
In small groups, discuss A tour group was on a boat on
and answer these the Mekong River. It was a
questions: 1. What is a lovely day, and everything was
tour itinerary? 2. Who going well until suddenly, the
makes up the itinerary? rudder broke. The boat couldn’t
3. What is included in an steer properly and swung into
itinerary? 4. Why are the river. The current was so
these things included? 5. strong it felt like the boat was
What are the criteria used going to capsize/turn over. The
to develop a tour Tour Guide was busy talking to
itinerary? 6. Who can the boat Captain in Lao
change a tour itinerary? language about the situation as
7. When can an itinerary they tried to get the boat under
be changed? control and make sure of
everyone’s safety. The tour
group was very afraid because
they could see something was
wrong, but they did not know
what happened because they
could not speak the Lao. They
started to panic. Questions: 1.
What should the Tour Guide
have done? 2. Why? 3. What
was the effect on the tour
group/tourists? 4. What was the
effect on the tour company?
A British tourist drowned on the
upper Mekong in June 2015,
when a slow boat turned over in
rapids. These accidents and
tragedies do happen. How can
a tour guide manage risks when
taking tourists on boats?
What tour guides do It’s a tour guide job
before the tour has a responsibility to entertain
significant impact on the guests, interpret the sights, and
experience. By putting in facilitate the activities — all at
 Stakeholders are all groups the work ahead of time the same time. With so many
of people that are affected and ensuring everyone in details that come into play, the
by the company or that the group knows what to bulk of making sure everything
might affect the company. It expect, you can start the goes swimmingly happens at
is important for the future of tour off right. the very start.
your firm that you are a
responsible partner who
cares about the environment
of the business. A
sustainable future of the
business without such an
ethical attitude is not
possible in the end. This
also means that you need to
take care about nature and
the environment.
Requires teachers to reflect on and assess their effectiveness (Reflect on your teaching and assess yourself as a teacher. Think
VI. REFLECTION about your students' progress this week. What works? What else to be done to help the students learn? Identify what help
your instructional supervisors can provide for you so when you meet them. you can ask them relevant questions.)
A. No. of learners who
earned 80% in the
evaluation
B. No. of learners who
require additional
activities for
remediation
C. Did the remedial
lessons work? No. of
learners who have
caught up with the
lesson
D. No. of learners who
continue to require
remediation
E. Which of my
teaching strategies
worked well? Why
 did these work?
F. What difficulties did
I encounter which my
principal or
supervisor can help
me solve?
G. What innovation or
localized materials
did I use/discover
which I wish to share
with other teachers?
Prepared by:
Marjorette Q. Nacional
Subject Teacher
Checked By:
Cherry D. Bandola
TVL Head
Noted by:
Ritche B. Junsay
SHS Coordinator