Housekeeping Operation and Services

Prepare Rooms for Incoming Guests

(Set Up Equipment and Trolley)
MODULE 1
Week 1-4

Developed by:

Ledylin C. Luague

Page i of xviii
 TABLE OF CONTENTS
MODULE I
Table of Contents
(Set Up Equipment and Trolley).....................................................................................i
Developed by:.........................................................................................................i
Advantages of Cleaning Equipment.............................................................................6
Classification of Cleaning Equipment...........................................................................7
V. Manual Cleaning Equipment..........................................................................7
VI. Electric Cleaning Equipment..........................................................................8
Cleaning Agents or Chemicals...................................................................................9
Work Hazards and Prevention..............................................................................15
Housekeepers Responsibilities towards safety are: -.....................................................17

Page 2 of 18
 SET UP EQUIPMENT AND TROLLEYS

HOUSEKEEPING
MODULE 1

COURSE TITLE: HOUSEKEEPING OPERATION MANAGEMENT

COURSE NO: HSK II
COURSE DESCRIPTION: The unit deals with the skills and knowledge required from
housekeeping attendants to prepare rooms for incoming guests in
a commercial accommodation establishment.

COURSE CREDIT: 3 units (54 hours)

PLACEMENT: First Year, First Semester
PRE-REQUISITES:

INSTITUTIONAL OUTCOMES:
1. Graduates can display Christ-like characters in the practice of their profession, endowed
with faithful service for God and humanity.
2. Graduates can demonstrate competence in their knowledge and skills with positive attitude
in their respective workplace exercising the principles, values and identity of PAC.
3. Graduates can demonstrate and share their knowledge, skills and attitude with expertise
and specialization.
4. Graduates can apply appropriate knowledge utilizing creative and critical thinking skills in
dealing simple to complex problems.
5. Graduates have the ability to communicate English language and language major using
simple to complex concepts, such ability to understand and write reports and documentation
and have the ability to give feedback effectively and efficiently to instruction given.
6. Graduates can conduct research, investigations and designs in a broad range of context.
7. Graduates have the ability to engage activity in different workplace with respect to different
cultural orientations.
8. Graduates can understand and practice the highest standard of ethical, social, professional
roles and responsibilities.
9. Graduates have the ability to work harmoniously, effectively and efficiently as member and
leader of the team.
10. Graduates who have the ability to identify and to address their educational needs by
upgrading their skills and competence and to allow them to contribute to the advancement
of knowledge. Has the capacity to engage self-reflection and lifelong learning.
11. Graduates can serve globally competitive, productive and useful to community and
mankind.
12. Graduates can practice healthy lifestyle and demonstrate safety procedure and practices in
their workplace.
13. Graduates can demonstrate and apply knowledge, skills, and attitude based on Philippine
Qualification Framework as mandated by DepEd, TESDA, CHED and other agencies.

Page 3 of 18
 14. Graduates can appreciate and demonstrate strong to manage and facilitate in increasing
participation and involvement in achieving ASEAN goal and objective that can accelerate
economic, and social growth of the country.

PAC CORE VALUES

P- Professionalism and
Academic Excellence- We
shall perform and discharge
our duties and
responsibilities with
professionalism, devotion,
dedication and excellence; in
teaching and delivering
quality services at all times.
Accountability and Integrity – As
faculty and staff are held
responsible in our professional,
personal and spiritual growth.
Serving with integrity and with
strong relations to God and with
faithful adherence to the word of
God.
C-Committed to Serve God
and Mankind – We shall
serve God with full
commitment and dedication,
as to serve students, parents
and mankind. Committed to
prepare students to serve
with excellent performance
and with distinctive
behaviour as they practice
their profession.

PROGRAM OUTCOMES:

1. Provide a range of general housekeeping services.

2. Required to gather, interpret and convey information in response to workplace requirements.
3. Apply the skills, knowledge and attitudes to identity role and responsibility as a member of a team.
4. Contribute to the development of team work plans based on an understanding of team’s role and
objectives and individual competencies of the members.
5. Communicate effectively appropriately, consist with the culture of the workplace..
6. Acquired and maintained licenses and /or qualifications according to the requirement of the
qualification.
7. Work effectively in collaboration with inter,intra- and multi disciplinary and multi-cultural teams
8. Essential the knowledge and skills from housekeeping attendants to clean and prepare rooms for
incoming guests in commercial accommodation establishment.
9. Coordinate periodic inventory of housekeeping items and supplies; keep track of losses and break
down of equipment.

Page 4 of 18
 I. Objectives:
 Identify and explain the different types of cleaning tools, materials, and equipment for room
servicing.
 Correctly select and demonstrate proper use of tools, materials and equipment according to
task requirements.
 Proper set trolley or caddy with cleaning materials to room assignment.
 Observe safety measures and procedures in handling cleaning tools, equipment, and other
supplies

II. Study These Term

A-weighted decibels (dBA)-is the term used to express the relatives loudness of the sound in air as
perceived by the human ear.
Caddy or Trolley-a container with division used in housekeeping to hold cleaning tools and chemicals.
Par stock- the minimum level of supplies required in meeting the daily demands.
Personal protective equipment (PPE)- refer to all protective equipment used while working such as gloves,
safety glasses, and shoes.
III. Read and Learn
According to a study conducted for the Dial
Corporation by Dr. Bonnie Knutson of
Michigan states’ School of Hotel,
Restaurant, and Institutional
Management in 1987, the primary
reason for a guest returning or not
returning to a hotel is cleanliness.
Statistics show that 56.2% of the
guests who stayed in the economy
hotels did not return because the room
was not clean. On the other hand,
93.6% of the guests who stayed in the
luxury hotels would like to return to the
hotel because the room was clean.

What can you say about the findings of the study above? What do you think is the most important
factor to achieved hotel guest satisfaction? The result of the study shows that cleanliness and hygiene
matters a lot. It is therefore important that all the staff in housekeeping must be well trained in
performing their daily tasks.

Page 5 of 18
  Trolley  is a small vehicle with wheels that can carry
things.
 People can push trolleys.
There are different kind of trolleys. There are
shopping trolleys which are used in supermarkets and
other large stores with self-service. In American
English these are called shopping carts. Customers
can put things they want to buy in the trolley and then
pay for everything at the checkout. Usually they are
then allowed to wheel the trolley with the things they
have bought out to their car.
Sometimes the customers have to pay a small deposit
when collecting a trolley. The trolleys are chained
together. The customer puts in a coin (in Britain a £1
coin) which he can have back again when he parks
the trolley back in the trolley chain.
Trolleys are used in airports and some large railway stations for passengers to carry their luggage.
Deposits are not refundable.
A trolley can also be a tea-trolley. This is a small trolley used traditionally in the house
for plates, cups, saucers and sandwiches and cakes for afternoon tea. Tea-trolleys are also used
in hospitals and offices to take cups of tea and coffee to people.
IV. TYPE OF CLEANING TOOLS, MATERIALS, AND EQUIPMENTS
The housekeeping staff needs to clean various guest rooms, guest bathrooms, and a number of
public areas in the hotel. The staff needs to take the help of various cleaning equipment while trying
to keep the hotel premises to the highest standard of appearance.
Today, there is a wide range of cleaning products available in the market.
Advantages of Cleaning Equipment
The cleaning equipment are advantageous in multiple ways −
 Equally effective for general as well as tougher cleaning tasks.
 High cleaning capability.
 Reduce work fatigue and increaseproductivity.
 Save the time of hotel housekeeping staff.
 High maneuverability.They can reach any corner or height of the room, which is otherwise difficult
to reach.
 Eco-friendly, widely available, and easy to operate.
 They give protection from injuries occurring while cleaning when they are handled by using proper
instructions.
Classification of Cleaning Equipment
There are broadly categorized as follows −
Page 6 of 18
V. Manual Cleaning Equipment
As the name suggests, they are used manually to keep the surfaces clean. Some commonly used
manual equipment are −
 Abrasives − They are the sharpening stones or grit papers used to polish metal or wooden
surfaces. There are various abrasives depending upon the size of grit and adhesion of grit particles
on the paper.
 Brushes − They are handheld flat brushes with bristles to dust the plain surfaces as well as the
corners. They come with non-slip handles and stiff scratch-free bristles. They help removing stubborn
dust.
 Chambermaid’s Trolley/Housekeeping Trolley − This trolley is large enough to keep all the guest
room and guest bathroom supplies in an organized manner. It makes the housekeeping staff to move
it around and carry large number of items in one go while keeping and cleaning the guest rooms.
 Dustbins − They are used to collect daily garbage produced in the hotel.
 Dusting Cloths − They are soft cloths used for wiping the surface dust.
 Dustpans − They are used to collect dust and garbage from the floor and putting it into the dustbin.
 Janitor’s trolley − It is a trolley that stores cleaning supplies such as detergents, spray bottles,
dustbin, mop, and dusting cloths, all in a compact manner. It can be moved around easily. It fulfills the
challenge of modern day housekeeping in hotels.
 Mops − There are various types of mops such as string mops, flat mops, dust mops, and synthetic
mops. Mops are generally made of flat cotton strings or heavy-duty sponges fixed on the metal
frames. The cotton mops have high absorbing ability but need more care unlike the synthetic mops
that offer almost zero absorbing ability and very less maintenance.
 Mop Wringer trolley − A mop bucket cart (or mop trolley) is a wheeled bucket that allows its user to
wring out a wet mop without getting the hands dirty. The mops are squeezed between two surfaces to
remove dirty water from it.
 Scarifying machine − It is used for keeping gardens, golf courts, and lawn in the hotel premises. It
cuts through the turf, and removes moss and dead grass. It helps grow spongy lawn. Scarifiers have
fixed knife blades attached to the rotary cylinder. They cut through the grass by which the offshoots
are separated into lots of individual plants. This helps to thicken up the turf and improve its health.
 Spray Bottles − They are used to spray water or chemical solutions on the surface that needs
cleaning. They are also used to spray water on the delicate flowers or leaves of flower arrangement.

 Scarifying machine − It is used for keeping gardens, golf courts, and lawn in the hotel
premises. It cuts through the turf, and removes moss and dead grass. It helps grow spongy lawn.
Scarifies have fixed knife blades attached to the rotary cylinder. They cut through the grass by which
the offshoots are separated into lots of individual plants. This helps to thicken up the turf and improve
its health.
 Spray Bottles − They are used to spray water or chemical solutions on the surface that needs
cleaning. They are also used to spray water on the delicate flowers or leaves of flower arrangement.

Page 7 of 18
VI. Electric Cleaning Equipment
As the name depicts, these equipment require electrical power to operate. They are operated either
on AC power or on the battery. Some important electric equipment are −
 Box Sweeper − It is electric sweeper that consists of a friction brush. The brush often is fit to
revolve vertically or horizontally, when the equipment moves on the surface. It can clean floors as
well as carpets. The wider the better is the box sweeper brush.
 Vacuum Cleaner − It is again a majorly used equipment in hotel housekeeping. It comes with a
suction motor fit in a case, a hose, and various attachment for delicate as well as tough cleaning
requirements.
 Polishing Machine − They are used to add a shine to the floors of most frequented areas of the
hotel.
 Scrubber − It is a floor care accessory that comes with handheld electrically operated scrubber. It
is used where only mopping doesn’t suffice. It can scrub stubborn and sticky stains on the floors of
cafeterias, restaurants, lobbies, and fitness areas where people can take food and beverages.
 Vapor Cleaning Machine − They are used where the chemical odors are not desired. They are
equipped for continuous operation. They heat up quickly and work with low amount of moisture. They
kill the beg bugs and their eggs, the yielding a completely clean environment.

Page 8 of 18
 Cleaning Agents or Chemicals
Apart from water and regular detergents, the housekeeping staff also uses cleaning chemicals, which
are often available in the form of liquids, blocks, and powders.
 Water − It is the most commonly used medium for cleaning and rinsing. The housekeeping staff
needs to use only soft water because hard water cannot dilute detergents properly. Non-oily and non-
greasy stains such as ink stains can be removed using water.
 Vinegar − It is used in removing light stains in the bath.
 Bathroom Cleaners − They come in liquid form for easy cleaning. They clean, descale, and
disinfect the bathroom walls, bathtubs, bathroom flooring, sinks, and showers. They often contain
phosphoric acid.
 Clean Air Sprays − They are best for freshening the hotel corridors, washrooms, bathrooms, and
reception areas. These sprays remove the pungent smell of tobacco, smoke, and organic wastes.

Page 9 of 18
 Degreaser − This is mainly used in bars to remove the marks of grease and lipstick that cannot be
removed by traditional washing of glasses and cups. Degreaser restores the surface shine and
transparency of the glasses and bowls.

 Floor Cleaners and Sealers − One of the important tasks of hotel housekeeping is cleaning the
floor periodically and keeping it sealed with the help of sealer of the right consistency for optimum
maintenance. Some areas in the hotel are busy and bear heavy traffic such as lobby, corridors,
parking areas, restaurants, and dining halls. Their floorings loses smoothness and shine. In such a
case, the floor cleaners and sealers are used for restoring their look and shine.
 Laundry Cleaners − They are liquid concentrates with variable amount of peroxide that removes
tough stains, bleaches the linen, and enhances its whiteness.
A number of chemicals are used in dry-cleaning. They are camphor oil, turpentine spirits, benzene,
kerosene and white gasoline, petroleum solvents such as naphtha blends, chloroform, carbon
tetrachloride, and liquid carbon dioxide. They remove the stains from silk tapestry without damaging
the fibers.
 Surface Sanitizers − They often come in the form of liquid concentrate. They are water-based and
sanitize the surfaces without damaging their appearance. The sanitizers reduce the presence of
bacteria to a great extent. They come with different concentrations and fragrances.
 Toilet Blocks − They deodorize the toilets and leave them with a fresh smell. They come with two
variants: continuous action and instant action. They contain oxidizing agents such as ozone,
hydrogen peroxide, or chlorine that removes unpleasant organic odor from the surface of a material.
 Toilet Cleaners − They are available in liquid form containing strong hydrochloric acid. They
remove stains and plumbing scales easily, and restore the shine of their surface.

Page 10 of 18
  Carpet Cleaning Agents − Cleaning and maintaining the carpets are important tasks of hotel
housekeeping. As suggested by the Carpet and Rug Institute (CRI), carpet cleaning is complete when
the following issues are tackled −
o Soil containment
o Vacuuming
o Spotting
o Interim cleaning
o Restorative cleaning
Carpet cleaning chemicals are often low-moisture, fast-drying cleaners that take care of the above
said issues effectively
 Swimming Pool Cleaners − They are used for cleaning the swimming pool water. Some of them
are TCCA-90 granules or tablets, SDIC, hydrochloric acid (HCL), liquid chlorine, and alum. The pool
cleaning chemicals kill the bacterial and algae growth in the water.
The chemicals like Sodium Dichloroisocyanurate (SDIC) have 60% of chlorine content and are used
worldwide for disinfecting water. The pool cleaning chemicals dissolve fast in water and provide quick
cleaning results. The housekeeping staff needs to take extra care while cleaning baby pools using
these cleaners.

Self-Check
Directions:
Fill in the blanks. Write your answer on the space provided.

Page 11 of 18
 1._________________ They are handheld flat brushes with bristles to dust the plain surfaces as well
as the corners. They come with non-slip handles and stiff scratch-free bristles. They help removing
stubborn dust.
2.________________ They often come in the form of liquid concentrate. They are water-based and
sanitize the surfaces without damaging their appearance. The sanitizers reduce the presence of
bacteria to a great extent. They come with different concentrations and fragrances.
3.________________ It is electric sweeper that consists of a friction brush. The brush often is fit to
revolve vertically or horizontally, when the equipment moves on the surface. It can clean floors as
well as carpets. The wider the better is the box sweeper brush.
4._________________It is the most commonly used medium for cleaning and rinsing. The
housekeeping staff needs to use only soft water because hard water cannot dilute detergents
properly. Non-oily and non-greasy stains such as ink stains can be removed using water.
5.________________ It is a trolley that stores cleaning supplies such as detergents, spray bottles,
dustbin, mop, and dusting cloths, all in a compact manner. It can be moved around easily. It fulfills the
challenge of modern day housekeeping in hotels.

VII. The Maid’s cart or Trolley

Maid’s cart is very important in housekeeping. It is like a giant tool box where all the supplies
needed are placed during room service. It should have enough space to carry all the supplies needed

Page 12 of 18
 by a room attendant in a specific. The wheels should also be easy to move and maneuver as the cart
contains large amount of supplies.
Stocking and Cleaning the Room Boy’s Trolley

1. Clean and dust shelves and containers before placing

the guestroom supplies inside the trolley.
2. Check for threads that might have twirled around the
wheels. These Threads will make it hard for the cart to
be pulled, thereby causing injury.
3. Check the rubber bumper if they are worn out.
4. Check the screw or sharp edge that could catch your
clothing and could cause cuts.
5. Request for guestroom supplies like linen amenities,
cleaning chemicals and cleaning tools from your
Supervisor.
6. Stock the trolley with the requested supplies according
to allocated par stock or according to the number of
the guests.
7. Label all the chemical sprayers to avoid mixing with
other chemicals.
8. Stock the cart by putting all the guestroom amenities
on the top shelves.
9. Folded bed sheets and towels should be filed in the
second shelf of the cart.
10. Put all the chemicals at the lower level of the shelves
including the tools like scouring pad, rags, spatula, etc.
11. Vacuum cleaner, dust pan and soft broom are to be placed on one side of the room boys cart (under
the trash bag)
12. Clean the soiled linen canvas and put plants under liner on the trash canvass.
13. Place the hand caddy on the base of trolley below the garbage bag and linen bag located at the right
side of the trolley. Place trash bag on the left side of the trolley.

Do This Activity
- Make a list all the cleaning tools, materials, and cleaning agents that you have at home.
- recommend the cleaning tools, materials and cleaning agents that you think should be added to the
list and why it should be added.

Page 13 of 18
 - Ask your mother about the advantages and disadvantages of using traditional cleaning materials.
- Be ready to report to class to demonstrate setting up of maid’s card or trolley with the cleaning
materials.

VIII. Occupational Health and Safety (OHS) in Hotel Housekeeping

Housekeeping in a hotel is a very physically demanding job. The personnel are on their feet for a full shift of
8 hours during which they perform various tasks that are demanding for the body. Housekeeping has the
largest workforce in the hotel. It is therefore, imperative for the Housekeeper to ensure safe conditions and
practices in the department.

Managers must train employees to recognize potentially hazardous conditions and take corrective actions
before they cause injuries like sprains, strains, falls;

            

    - Wet floors and slippery walkways-

                - Messy floors-

               

                - Improper lifting techniques-

Best practices for handling chemicals, proper personal protective

equipment selection, material handling, and slip, trip, and fall prevention are discussed. Readers will gain
an understanding of how to identify at-risk situations and how to avoid serious injury or illness.

Page 14 of 18
 Housekeepers are exposed to a variety of hazards while on the job and perform a variety of tasks
throughout their work shift. Proper training to identify hazards and risks associated with these tasks will
help prevent employee injury.

Occupational Hazard

1. Walking
2. Standing
3. Stooping
4. Squatting
5. Kneeling
6. Stretching
7. Twisting
8. Crouching
9. Lifting
10. Pushing

The above are only sample situations where the body is under pressure. There are countless number of
other situations that truly challenge housekeeping personnel.
Reducing the Physical Stress
The question then arises, how we reduce the physical stress on housekeeping personnel. The following
suggestions are useful to keep in mind.

1. Lighter equipment can reduce work. Heavy equipment must be on castors. Portability helps greatly
in work management.
2. Modern Detergents help in cleaning with a swipe that may eliminate tedious scrubbing.
3. Job Rotation
4. Team Work.
5. Education and Training in safe work practices must be part of ongoing agenda.

Work Hazards and Prevention.

Let us examine the areas in housekeeping operation when accidents take place:

Falls from slippery floors make shift ladders: Put the sign “Wet Floor” this protects both the guest and staff.
Ladders must be stable and strong, use aluminum ladders with rubber footing to prevent slippage. It is
preferable to have someone holding the ladder from below. Employees must be prevented from using
make shift ladders like packing crates and chairs.
Cuts from broken glass in linen bundles and garbage: Any heap of linen or garbage is a potential hazard for
broken glass or exposed syringes. The cleaners must not put their hands in garbage heaps. Room dustbins
must be emptied enmass into the garbage hamper. Room attendant shake the soiled linen for guest
belongings, which is a good precaution as it ensures that broken glass or other sharp objects are not
hidden in folds.
Back Pains from improper working postures: Back pains are a common complaint due to the pressure on
their backs while doing their daily chores. The secret is to keep the correct posture. Correct posture

Page 15 of 18
balances the neck, chest and lower back. Back pains are caused due to lifting, bend at the knees and not
at the waist. Use both hands while lifting and hold the items closer to the body.     
Breathing problems and burns from the use of hazardous chemicals and detergents: Housekeepers
normally use mild detergents for daily use. However potent chemicals like acids and potent detergents are
unavoidable. Exposure to these chemicals cause nausea, allergy, burns vomiting breathing problems, skin
rashes etc. Cleaners must be trained in the safe use of these chemicals. Suppliers often provide the
training and safety manual in the use of these chemicals. Cleaners must be provided with goggles, gloves
and masks for operations that involve the use of hazardous chemicals.       
Electrocution from live electric wires and improper maintenance and use of equipment: Housekeeper must
ensure the equipment she buys has the ISI stamp of safety. Employees are properly trained in the use of
the equipment. The manufactures are the best people to provide the training. Machines with loose/ open
wires/ broken plugs should not be used. When not in use the wires of the vacuum cleaner should be neatly
rolled and placed with the machine.      
 Never operate electrical equipment with wet hands or cloths
 Do not operate near flammable liquids, chemicals or vapors
 Turn off them when sparks, smokes or flames are seen
 Check the wires and connections periodically
 Never unplug them by pulling the cord
 Keep the cords out off traffic areas

When cleaning guestrooms, room attendants should check for frayed wires, loose connections, loose
plugs, broken switches

 Injuries due to improper work habits :       Smoke only in designated area, never in the elevator. Ensure
elevators are never overloaded. Use the correct equipment and accessories for cleaning. Use accessories
like gloves, goggles, masks when dealing with toxic material. Look for broken glass when cleaning. Do not
put bare hands into trashcans for they might get cuts by glass pieces or razor blades. Use handrails while
climbing steps. Untangle cords of equipment before use and keep them away from pathways. Report on
safety hazards if you cannot rectify. Rely on maintenance to complete fixing jobs. Check equipment for their
serviceability.                           
Working at height: Any work which is carried above 5ft height requires a ladder. The ladder should be an A
line ladder with the rubber shoes of the ladder intact and the center support in working condition.
Always use safety helmet and safety belt while working at height. The area should be cordoned off.

Ladders; when selecting a ladder inspect its condition, height and footing.
 Do not use broken or defective ladder
 Do not use aluminum or metal ladder when working near or on electrical equipment
 Use rubber footing on tile floors and in kitchen
 Floor must be dry and clean
 Should be high enough
 Never stand on the top step
 Never place a ladder against a window or uneven surfaces
 Should be well-balanced
 When climbing, face the ladder and have clean and dry hands and feet
 Mark the area underneath the ladder with caution signs

Page 16 of 18
 Housekeepers Responsibilities towards safety are: -

1. Prepare a safety manual that is read and understood at the time of induction of new employees.
2. Paste safety rules on walls at strategic points in the work area.
3. Reinforce safety rules in daily briefings.
4. Organize continuous safety training. Involve experts like the equipment manufacturers,
Engineering to take classes on fire safety etc.
5. Have a Preventive maintenance programmed for all equipment.
6. Include safety inspection in the supervisor’s checklist.
7. Ensure that toxic chemicals are stored in closed cupboards and properly labeled.
8. Ensure that all waste disposal containers are leak proof and maintained in sanitary conditions.
Waste disposal external to the building must be in designated municipal area and with concern for public
health. The recycled items are put in their appropriate containers.
9. Make sure that locker rooms have proper washing and shower facilities. Locker rooms must be
kept clean and dry at all times. Water closets must be sanitized frequently.
10. Ensure that housekeeping employees consume food and beverage in the staff canteens and not in
public areas.
11. Ensure rest breaks for employees during their shift vigil.
12. Keep appropriate signs like “Wet Floor”; “Engineering at Work”, labels for detergents and toxic
material, safety instructions on equipment, “
13. Not to stack anything in the corridors.
14. Fire exit staircase should always be clear, not to stack items which will obstruct the movement.
15. Ensure hot and cold indicators on the tap faucets.
16. In the rooms and corridor’s few lights should be connected to UPS.
17. Swimming pool pH and chlorine levels to be maintained.
18. Pool area no diving signage to be painted.
19. Bed corner to be covered.
20. Non - smoking zone signage.
21. Safety shoes for Engineering and Kitchen and Gum boots for Kitchen Stewarding.
22. Smoke detectors indicator light to blink at all the times.

IX. Assessment Method:

 Interview (Oral/Questionnaire)
 Observation
 Demonstration of Practical Skills
 Written Examination

Page 17 of 18
[ CITATION Placeholder1 \l 1033 ][ CITATION Laa16 \l 1033 ][ CITATION Laa16
\l 1033 ][ CITATION Laa16 \l 1033 ]

Page 18 of 18