1st Quarter Housekeeping 1

Week 5
Lesson: Handle Clients’ Queries through telephone,
fax machine, email, etc.

Seatwork No. 1

Directions: Define and enumerate the following:

a. 10 tips to help you deal in the customer complaints
b. Four steps in handling customer complaints
c. Uses of fax machine

Seatwork No. 2
Explain and elaborate your answer according to you own understanding.
1. How can you improve complaint handling?
2. What are the qualities a housekeeper should possess?
3. How can you handle angry customers?
4. What is good customer service?
5. What do you say to a rude customer?
 Seatwork No. 3

I. Directions: Answer the following questions:

1. How do you handle customer inquiries?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
2. What is a customer service inquiry?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
3. What is the responsibility of housekeeping?
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
 Seatwork No. 4
Illustrate and explain the better system for Internal Complaint
Handling

______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________