USAT COLLEGE SAGAY CITY INCORPORATED

National Highway Poblacion 1.Sagay City Negros Occidental

MODULE in
HOUSEKEEPING NCII
Lesson 1.Provide Housekeeping Services to guest

Prepared by : Mrs. Janna M. Jimenea

Date Developed: Document No.

HOUSEKEEPING June 1,2020
NCII
Issued by:
Page 00
Provide housekeeping
Developed by:
services to guest
MRS.JANNA M.JIMENEA
Revision #
LEARNING COMPETENCIES
Lesson/s Objective/s Code/s Week/s

LO 1. Handle 1. implementing TLE_HEHK9-12HS- 1

housekeeping Hotel Codes, Rules Ia-e-1
requests and regulations
2. Explain different
skills of good
housekeeper needs
3. describe the basic
functions of each
personnel in the
housekeeping
department

1. Discuss implementing Hotel Codes, Rules and regulations

2. Explain different skills of good housekeeper needs such as in and
Intrapersonal skills
3. List down and describe the basic functions of each personnel in the housekeeping
department

Date Developed: Document No.

HOUSEKEEPING June 1,2020
NCII
Issued by:
Page 00
Provide housekeeping
Developed by:
services to guest
MRS.JANNA M.JIMENEA
Revision #
 List of Competencies
No. Unit of Competency Module Title Code
1. Provide Housekeeping Services Providing Housekeeping TRS5123111
to Guest Services to Guest
2. Clean and prepare rooms for Cleaning and prepare rooms TRS5123112
incoming guests for incoming guests

3. Provide Valet/Butler Service Provide Valet/Butler TRS5123113

Service
4. Laundry Linen and Guest Laundering Linen and TRS5123114
Clothes Guest Clothes
5. Clean Public Areas, Facilities & Cleaning Public Areas, TRS5123115
Equipment Facilities & Equipment
6 Deal with/handle intoxicated Dealing with/Handle TRS5123116
guests Intoxicated Guests

INTRODUCTION
Date Developed: Document No.
HOUSEKEEPING June 1,2020
NCII
Issued by:
Page 00
Provide housekeeping
Developed by:
services to guest
MRS.JANNA M.JIMENEA
Revision #
 INTRODUCTIO

This module is designed to equip you the TVL Grade 11 Senior High School Learners
with essential Knowledge, Skills, and Attitude in performing the tasks in
HOUSEKEEPING which will lead you to acquire National Certificate Level II.

This module includes information and activities to develop desirable values,

skills and understanding through step-by-step procedures and helpful techniques that
will guide you on how to provide valet and butler service. Applications to real life
situations are also included for lifelong learning.

Overview
This module contains several lessons which provide varied and relevant activities to
determine your understanding of the key concepts of the Housekeeping. This is
crafted to focus on the different activities that will help you enhance your skills and
knowledge necessary to get a Certificate of Competency and/or National Certificate
Level II.

Nominal Duration

Housekeeping NC II qualification has 465 nominal hour duration. This is equal

to 59 days. This module covers 50 hours or equal to 7 days of lessons, varied
activities and demonstrations.

Date Developed: Document No.

HOUSEKEEPING June 1,2020
NCII
Issued by:
Page 00
Provide housekeeping
Developed by:
services to guest
MRS.JANNA M.JIMENEA
Revision #
 THINGS TO REMEMBER

1. Take the Pre-test before proceeding to the lessons. The test could give your
ideas of how much time should you allot to each lesson.

2. Read the instructions carefully and follow the precautionary measures.

3. Before doing the activity, make sure that all the materials needed are already
prepared.

4. Don’t forget to answer the Self-Check.

5. If you are not sure of the meaning of some words used in the module,
feel free to consult dictionary.

6. Answer the post-test so that you will know how much you have learned
from the lessons.

Date Developed: Document No.

HOUSEKEEPING June 1,2020
NCII
Issued by:
Page 00
Provide housekeeping
Developed by:
services to guest
MRS.JANNA M.JIMENEA
Revision #
 Pre-test

Pretest
A. Directions: Read the statement carefully then choose the best answer from the given
options.

1. What is the housekeeping department in the hospitality industry?

a. The team of employees that is in charge of the food and beverage in
an organization. b. The team of employees that is in charge of guest
relations in an organization.
c. The team of employees that is in charge of the cleaning tasks in
an organization. d. The team of employees that is in charge of
management in an organization.
2. Which of the following is NOT one of the basic functions of housekeeping in
the hospitality industry?
a. Making the bed c. cleaning the bathroom
b. Taking out the trash d. answering the phones
3. How does the hospitality industry ensure they are meeting expectations in
housekeeping?
a. Trust in their employees to provide cleanliness.
b. Spot checking rooms at random
every two weeks. c. Guest surveys
rating cleanliness.
d. Employee feedback rating cleanliness
4. Special cleaning and sanitation tasks required for maintaining food preparation
and storage areas are typically performed by:
a. The housekeeping staff c. The chief steward
b. The kitchen staff d. The dining room manager
5. During the past week, the executive housekeeper noticed that guest service
areas and server stations in the dining room have not been properly cleaned
before the breakfast service period. The most appropriate action for the
Executive housekeeper to take would be to.
 a. Inform housekeeping’s night crew that they must take responsibility for
cleaning those areas.
b. S c h e d u l e a meeting with the hotel general manager to resolve the
situation.
c. Meet with the dining room manager and agree on which
department should take responsibility for consistently maintaining these
areas.
d. W r i t e a memo to the room’s division director complaining about the
lack of cooperation from the dining room staff.
6. Final responsibility for the cleanliness and overall appearance of banquet and
meeting rooms usually rests with?
a. The general manager c. The banquet staffs
b. The convention services staff d. The housekeeping staffs
7. Housekeeping’s cleaning responsibilities are typically determined by?
a. The general manager c. The room’s division director
b. The executive housekeeper d. The manager of operations

8. In most hotels, the housekeeping department has very limited cleaning

responsibilities in relation to?
a. Pool and patio areas c. Kitchen areas.
b. Exercise rooms. d. Management offices.
9. The following are power words are used in dealing with guests, except?
a. saying thank c. may beg your pardon
b. saying please d. will you stop talking and listen
10. It refers housekeeping maintenance in the house.
a. Technical housekeeping c.
Industrial housekeeping b. Domestic housekeeping
d. All of the above
11. A hotel cannot provide all the necessary items a customer may need inside each
and every room for a number of reasons.
a. The room size is too small c. Not all
customers need all items
 b. It would become cramped for space d. All of the above
12. The following are the items needed to be sent in the rooms. Except
a. R e p l a c e m e n t items such as hair dryers, toasters, irons and electric
jugs to replace items that are not working.
b. Extra hangers for clothes, extra
pillows, extra blankets. c. Extra Ocean
liners, and additional Lamborghini.
d. Additional items in compendium, power conversion board and Ice and ice
buckets.
13. Cleaning breakfast service areas is performed by?
a. Housekeeping staff c.
General Manager b. Kitchen staff
d. Dining room staff
14. Cleaning food preparation items is performed by?
a. Kitchen staff c.
General Manager b. Housekeeping staff
d. Dining room staff
15. Cleaning laundry rooms is performed by?
a. Housekeeping staff c. Kitchen staff
d. Dining room staff b. General Manager
16. Determining which areas housekeeping cleans.
a. Housekeeping Supervisor b.
General Manager b. Kitchen staff
d. Dining room staff
17. Mr. Manuel a car sales executive left his Rolex in the room 305 upon checkout.
Chill, the room attendant found out that there is a watch on the bed side table. What
appropriate action should Chill do?
a. Inform the Housekeeping Supervisor and indorse it lost and found section.
b. Inform the Security Supervisor and indorse it lost
and found section. c. Inform the Duty Manager and
indorse it lost and found section.
d. Inform the General Manager and indorse it lost and found section.
18. Mr. Francis an Entrepreneur, hang a makeup-service doorknob card before
leaving for a meeting in the city. Upon arrival to his after the meeting, he
noticed that his room wasn’t made up yet. How would you handle the guest’s
complaints? The following are correct except.
a. Remain pleasant at all times, but do smile when the
guest is complaining. b. Remain pleasant while ignoring the
complaining guest.
c. Remain pleasant while empathizing the complaining guest.

d. Remain pleasant while listen without interruption the complaining guest.

19. The guests from a chartered from Japan arrive at the hotel at. The bell
escorted a guest to your area while you are preparing another room. He opened
the door using his vingcard key. How would you know the guest name?
a. You will know the guest name by calling his/her name.
b. You will know his name by referring to your
room guest list. c. You will know his name by
calling the concierge.
d. You will know his name by the front office.
20. What is the standard courtesy in calling the guest by name?
a. Avoid using the first name - use the
last name only. b. Do not use
nicknames – don’t be too familiar
c. Get the right pronunciation – use Sir or
Madam instead. d. All of the above
HOUSEKEEPING DEPARTMENTS
Housekeeping is the one of the most important departments in the operation of
the hotel and must be one of the most efficient. It is the most active, most fascinating, most
sought about ,most resourceful ,most flexible, most responsible department in upholding the
highest standard of guest service in all service oriented establishment.
The success of the business and the satisfaction of the guest are both dependent to a
considerable extent on the attitude and approach each has towards various jobs within the
organization…The Housekeeping Department carries major responsibility for upholding the
highest standards of cleanliness and orderliness and courteous to guest

IMPORTANCE OF HOUSEKEEPING

Housekeeping is an operational office in a hotel, which is dependable for

cleanliness, support, stylish upkeep of rooms, open range, back zone and
environment. Lodging survives on the deal of room, nourishment, refreshments and
other minor administrations such as the clothing, wellbeing club spa and so on. The
deal of room constitutes a least of 50 per cent of these deals. Hence, the major
portion of the hotel’s edge of benefit comes from the room deals, since a room
once made can be sold over and over once more. The exertion that a housekeeping
office makes in giving a guest an alluring room features a coordinate bearing on the
guest’s involvement in an inn. Guestrooms are the heart of the inn. The housekeeping
office not as it were plans clean guestroom on a convenient premise for arriving
guest, but moreover cleans and keeps up everything within the inn so that the
property is as new and appealing as the day it opened for commerce. Housekeeping,
hence, is a subordinate office that contributes in an enormous way towards the in
general notoriety of a property.
It is appropriately said that housekeeping may be a 24 x 7 x 365 operation.
Imagine the stacks of material required to form up all the beds in a inn, the miles in the
event that carpeting, floor, walls and ceiling to be cleaned and kept up, and cleaning
compounds in conjunction with uncommon apparatuses and gear required in arrange
to clean.

ROLE OF HOUSEKEEPING DEPARTMENT

Housekeeping plays a very important role in hospitality industry such as: -
➢ To accomplish the most extreme conceivable productivity in
guaranteeing the care and consolation of visitors and within the
smooth running of the department
➢ To build up an inviting climate and guarantee respectful, solid benefit from all
staff of the
department.
➢ To guarantee a tall standard of cleanliness and common upkeep in all regions
for which the
office is responsible.
➢ To give cloth in rooms, eateries, dinner corridor, conference settings, wellbeing
cl
➢ To donate uniforms for all the staff and keep up palatable inventories for the
same.
➢ To cater to the washing necessities of the lodging cloth, staff uniforms and
visitors’ clothing.
➢ To Give and keep up the flower enrichments and keep up the arranged regions
of the hotel.
➢ To facilitate redesign and refurnishing of the property as and when, in meeting
with the
administration and with insides designers.
➢ To bargain with misplaced and found articles.
➢ To guarantee preparing, control and supervision of all staff connected to the
department.
➢ To set up a great working relationship with other department.
➢ To guarantee that security and security controls are made known to all staff of
the department.
➢ To give uniforms for all the staff and keep up satisfactory inventories for the
same.

Hotel Rules and Regulation

 Hotel rules / House rules are
administration approach or
understandings between the guest and
the hotel. More often than not, these
arrangements are said on the guest
enlistment card which is marked by
the guest at the time of check-in.

In Addition to this, a duplicate

of rules and control is additionally
kept in all visitor rooms for visitor to
examined and understand the
administration arrangements. This
could moreover incorporate the
n e a r b y g o v e r n m e n t arrangements
which got to be taken after by the guest.
Hotel Rules and Management policies
In order to create your stay as wonderful as conceivable the Management requests
your participation in watching the taking after as an agreement between the guest
and the management beneath which rooms are allowed to be utilized by the guest(s).
At all be dependable for any misfortune / or harm to the Guest's belongings or
any other property from either the hotel room or the locker or any other portion of the
hotel for any cause at all counting burglary of pilferage to stopping, early check-in
or late check-out, room bundles, in-room services such as a bottled of wine,
updated Wi-Fi and indeed cross-selling openings such as breakfast every day or spa
services.

Basic skills needed of a good housekeeper

Interpersonal vs. Intrapersonal skills
Discussion has been growing around the set of skills that are considered interpersonal vs. intrapersonal
skills.so what the difference between intrapersonal vs .interpersonal skills ?

Intrapersonal and interpersonal skills are highly related in that both are part of your emotional
intelligence.

Interpersonal Skills are the behaviors you exhibit when you interact with other people .Is the process of
face-to-face exchange of thoughts ,ideas ,feelings and emotions between two or more people .this
includes both verbal and non-verbal elements of personal interaction .Some examples of interpersonal
skills, active listening ,teamwork, responsibility dependability ,leadership ,motivation ,flexibility,
patience ,empathy

Intrapersonal Skills are internal skills ,perceptions and attitudes that occur within a person’s own mind.
Art Costa called these the habits of mind .Skills that individual used to work through real world
situations .Skills that allow individuals to respond using awareness ,thought, and intentional strategy in
order to gain positive outcomes. Examples of intrapersonal skills include such things as self-esteem
,open mindedness ,being aware o your own thinking, the ability to learn, being able to understand and
manage your own emotions, self confidence,self discipline, and having a positive attitude

What are housekeeping skills are skills that allow a housekeeper to be effective at their job.
These skills can range from customer service to being detail-oriented, and they may vary based on a
housekeeper’s specific duties and place of employment .for example, a housekeeper who works in a
hospital may have to abide by strict cleanliness guidelines to ensure patients are in a clean and healthy
environment

Examples of housekeeping skills

The following are the most common housekeeping skills needed to be a good housekeeper

 Time management
 Attention to detail
 Communication skills
 Interpersonal skills
 Flexibility
 Customer service
 Housekeeping hard skills

The word Housekeeping refers to the upkeep and maintenance of cleanliness and order in the house
or a lodging establishment such as Inn , hotel, apartel , condominium, resort, dormitory or a hospital.

A housekeeper is one who is responsible for administering housekeeping maintenance and for
insuring that everything is in order. She sees to it that all occupants are comfortable, safe and protected
from disease- causing bacteria.

Types of housekeeping
1. Domestic Housekeeping- refers to housekeeping maintenance in a house.
It covers bedrooms, kitchen, dining, receiving area, grounds and the
surroundings areas within the house.
2. Institutional Housekeeping - applies to housekeeping maintenance in commercial lodging
establishments like hotels, resorts, inns and apartels.
 Institutional Housekeeping usually covers the following areas:

 Guest rooms
 Hallways and corridors
 Lobby
 Public Rooms and restaurants
 Office
 Stairways
 Windows
 Stores, concessionaire shops
 Grounds
 Linen and Laundry area.
It does not include the kitchen and dining areas since these are handled by the Food and
Beverage Section.

Housekeeping job in commercial establishments is more complex to manage as compared to

domestic housekeeping. With a lot of guests to attend to, housekeeping responsibilities have to be
distributed to several sections of the housekeeping department. One section attends to the
maintenance of guestrooms; another to public areas while separate one takes care of efforts have to be
well coordinated among the various sections to ensure efficient housekeeping maintenance.

IMPORTANCE OF HOUSEKEEPING DEPARTMENT

1.Essential to smooth and Efficient operation of every hotel

2. It has a wide scope of responsibilities includes obligation to other departments and management to
ensure its smooth operation

3. It is the cleanliness of the hotel that people liked best and makes them want to come back again.

OBJECTIVES OF THE HOUSEKEEPING DEPARTMENT

1.To ensure that all guest room ,public areas, offices ,employees areas ,grounds and immediate
surrounding conform the highest standards of cleanliness ,maintenance and odorless

2.To provide the highest quality of service,cleanliness and comfort to our valued guest in keeping with
the hotel’s goal of offering QUALITY SERVICE FOR EXCELLENCE

SCOPE OF HOUSEKEEPING MAINTENANCE

The responsibilities of the housekeeping Department include the following:

1. Guestroom Maintenance
a. Maintaining the cleanliness and orderliness in the guestrooms
 b. Furnishing the room with the necessary amenities and supplies such as bed, linens ,
appliances, etc.,
c. Attending to service request of house guests
d. Keeping the area free of safety hazards.
2. Maintenance of Public Areas
a. Maintaining the cleanliness and orderliness in all public areas which include lobby,
corridors
b. Maintaining and up keeping the surroundings of the building by keeping it clean and
free of liters.
c. Maintaining an attractive landscape to enhance eye appeal.
d. Keeping the public areas free of safety hazards
e. Undertaking minor repair like busted bulbs, broken furniture, etc.
3. Maintenance of Linen/Laundry Service
a. Collecting and delivering laundry items for house guests or in house occupants.
b. Washing drying, ironing guest laundry as well as linens used in banquet functions, food
service and guestrooms
c. Mending service
4. Washing, Issuance, Repair and Inventory of Employee’s uniforms
5. Installation, cleaning and Maintenance of Fixtures and Facilities like furniture and appliances.
6. Provision of special services like babysitting, polishing shoes, etc.

Housekeeping Organization

Organizational Chart of the Housekeeping Department

(For large establishments)

EXECUTIVE HOUSEKEEPER OR
HOUSEKEEPING MANAGER
Executive Housekeeper

Room keeping supervisor Public Area Supervisor Linen & Laundry Supervisor

Room boy Houseman utility Linen Attendant

maintenance
 Chambermaid Pest Control Technician Laundry Attendant

Mini-bar Attendant Valet Runner

Gardener/Grounds
Maintenance

Steam Presser/Ironer

Organizational Chart of the Housekeeping Section

(In smaller establishments)

Housekeeping Supervisor

Assistant Housekeeping
Supervisor

Room Attendant or Room Houseman and Linen & Laundry Gardener & Grounds
Boy Powder Girl Attendant Maintenance Crew

FUNCTIONS

I. EXECUTIVE HOUSEKEEPER OR HOUSEKEEPING MANAGER

 - Responsible for maintaining a smooth and efficient flow of
operations in the Housekeeping Department; sees to it that housekeeping
maintenance is carried out in accordance with prescribed standards and
policies.
II. ROOMS MAINTENANCE SUPERVISOR
- Directs and controls rooms keeping activities including room make up,
installation of mini bar and other room amenities; ensures conformity to
prescribed room-keeping standards and policies.
Duties & Responsibilities:
1. Conducts routine inspection to check the quality of room make up;
make sure that the room are installed with standard room amenities
and that the area is free of hazards. Also checks if there is anything
that needs repair or corrective action.
2. Checks room status during room check, prepares and distributes
room status reports to Front Desk and to room attendants.
3. Looks after the proper use, storage and maintenance of linen and
cleaning equipment’s as well as housekeeping tools and supplies.
4. Regularly checks the conditions and maintenance of housekeeping
equipment’s. Have them cleaned regularly. Initiates service request for
defective items.
5. Checks and maintain par stock. Make requisition whenever needed.
6. Initiates and supervise the weekly inventory of room supplies and
other housekeeping items entrusted to his unit. Reports losses and
damages and takes corrective action against reckless use of
equipment.
7. Sees to it that his superior is informed to all unusual incidents and
accidents in his area of responsibility.
8. Trains, coaches and supervises room boys and chambermaids.
9. Attends to the guest complaints, inquiries and requests.
10. Attends to performance evaluation of his subordinates; conducts
appraisal interview.
11. Personally attends to VIP guests and their requirements.
12. Coordinates with Front Office regarding changes in room status
and bookings; with maintenance unit regarding requests for repair or
maintenance.
13. Performs other related duties as maybe assigned by superior.

III. HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR

- Directs or control all activities concerning public area maintenance
and ensures conformity to prescribed housekeeping standards and
policies.
Duties and Responsibilities
 1. Maintains quality housekeeping in all public areas paying special
attention to cleanliness, orderliness and safety in all covered areas.
2. Conducts regular inspection of the different public areas; checks the
quality of cleaning and maintenance and ensures tat the area is free
of safety hazards. Also checks if there is anything that needs repair or
corrective action.
3. Checks order in all areas, make sure that fixtures and furniture are
installed in the right position.
4. Monitor ands and supervises the proper use, storage and
maintenance of cleaning equipment as well as housekeeping tools and
supplies.
5. Checks equipment regularly for their condition. Have them cleaned
regularly and repaired when out of order.
6. Check and maintains par stock requirements. Makes requisition to
replenish supplies.
7. Initiates and supervises weekly inventory of cleaning supplies and
other housekeeping items allocated to his unit. Reports losses and
damages and takes corrective action against reckless use of
equipment.
8. Reports to management all unusual incidents and accidents in the
public areas, safety hazards and items needing repair or replacement.
9. Trains, coaches and supervises his staff.
10. Evaluates the performance of his subordinates and conducts
appraisal interview.
11. Performs other related duties as maybe assigned by supervisor.
ROOM BOY, CHAMBERMAID OR ROOM ATTENDANT
- Attends to the maintenance and upkeep of all guestrooms and service
areas assigned to him/her.
Specific Functions:
1. Looks after the maintenance of cleanliness, orderliness and sanitation
in his assigned guestrooms;
a. Clean walls, carpets, fixtures following standards cleaning
procedures.
b. Sanitizes toilets and bathrooms using sanitizing chemicals
c. Changes/empties waste baskets or garbage cans;
d. Collects all used/soiled linens and replenishes them with fresh
ones;
e. Looks after the orderly make-up of the room, bed and the
bathroom
f. Checks the condition of all guestroom facilities and fixtures and
reports any defect to supervisor for corrective action;
g. Install and replenishes standard room amenities in their
appropriate location.
2. Performs turn-down service if schedule for the second shift.
 3. Looks after the proper use, maintenance and storage of cleaning
equipment. Reports damages to supervisor for corrective action.
4. Attends to the needs and additional request of house guests.
5. Reports al unusual incidents and complaints of house guests, as well
as guests who are sick or in critical condition.
6. Reports and surrenders all lost and found items to Supervisor.
7. Assists in the inventory of guestroom supplies and linens
8. Prepares and submits daily accomplishment and consumption report
to his/her supervisor.
9. Assist his supervisor in conducting room check
10. Conducts fumigation of assigned guestrooms as needed
11. Performs other related duties as may be assigned by his/her
supervisor.
V. MINI BAR RUNNER/ATTENDANT
- Responsible for performing mini-bar installation, listing, replenishing,
inventory-taking, stocking, requisitioning, and other related functions
Duties and Responsibilities:
1. Maintains par stock and mini bar items; initiates requisition to
replenish used stocks;
2. Records mini bar consumption per room and prepares a sales report.
3. Assists in the promotion of mini bar items.
4. Monitor sales and movement of stocks, informs supervisor of slow
moving and non-moving items;
5. Conduct mini-bar inventory.
6. Cleans and dusts mini-bar bottles in vacant guest rooms;
7. Checks and collect mini-bar receipts in all guest rooms;
8. Assist in the inventory of stocks in housekeeping stockroom as well as
in all vacant, occupied and check-out rooms;
9. Promptly prepares billing of mini bar consumption giving priority to
rooms occupied by guests who are about to check out within the day;
10. Coordinates also with Front Office Cashiers for the billing of late
charges
11. Coordinates also with other staff like Bell Service in collecting bills of
guests and hotel skippers.
12. Endorses to the incoming attendant all un-replenished mini bars in
guestrooms to make sure that all scheduled replenishments for the
day will be accomplished as scheduled.
13. Determines availability and non-availability of mini-bar stocks and
updates accordingly the individual receipts distributed in guestrooms.
14. Collects empty or consumed mini-bar bottles, cans, etc. from different
floors/guest areas, pantries and guestrooms.
15. Checks sales record from time to time to determine accuracy of
records, inventories and billing.
 16. Takes notes of saleable and non-saleable items to have a more
accurate basis for requisition and ordering of stocks.
17. Double checks the expiration dates of items for prompt
replenishment;
18. Returns spoiled stocks before the end of each month and submits
report to supervisor of the Cost Control section;
19. Coordinates closely with Front Office regarding rooms on cash basis
to list for each day.
20. Performs other duties as may be assigned.
VI. Houseman
Basic Function: Responsible for the upkeep and maintenance of
cleanliness and orderliness in public areas assigned to him.
Special Duties:
1. Secures cleaning supplies, materials and equipment and looks after
their use, storage and maintenance.
2. Checks the location, condition and arrangement of fixtures in his area
of responsibility; sees to it that they are clean and properly installed.
3. Cleans and sanitized public comfort rooms under his area, following
standard cleaning procedures.
4. Replenishes guest supplies in public comfort rooms like paper towels,
toilet tissues, soap, etc.
5. Cleans and sanitizes all areas assigned to him following standard
cleaning procedure ;
a. Vacuums/shampoos carpets and upholstered furniture
b. Sweeps/ scrub/polishes floors and walls
c. Polishes/dusts off all fixtures
d. Cleans ceilings, exhaust and glass panels
e. Collects and disposes garbage and litters
f. Changes. Cleans ashtrays
g. Disinfects toilet bowls, urinals, etc.
6. Report all noted damages and out-of-order facilities in his area of
responsibility including defective cleaning equipment, busted bulbs,
torn carpets, cracks on walls, defective sinks and toilet bowls, clogged
floor drain, ceiling leaks, defective locks, etc.
7. Conducts fumigation in the absence of pest control technician.
8. Reports guest complaints to his supervisor as well as suspicious
objects or person; turns-over to him all lost-and-found articles.
9. Prepares daily accomplishment report and submit them to supervisor.
10. Performs other duties as may be assigned by supervisor.
VII. Powder Girl
Basic Function: Responsible for the cleaning, care and maintenance of
ladies comfort rooms and locker rooms.
Specific Duties:
1. maintains par stocks of cleaning supplies and makes requisition to
replenish stocks;
2. Regularly cleans ladies comfort rooms and locker rooms following
standard cleaning procedures
a. Disinfect toilet bowls
b. Scrubs, cleans, wipe dry floor and wall tiles
c. Polish chrome and metal fixtures like faucets
d. Fumigate the area as needed
e. Dispose garbage, wash and dry garbage bins
3. Replenish toilet amenities like toilet pare, soap, paper towels, etc.
4. Checks the condition of fixtures and toilet facilities, checks for leaking
faucets, defective tiles, shower, etc. and reports any defect to her
supervisor.
5. Retouches the cleaning of comfort rooms from time to time;
6. Regularly checks trash and empties garbage bins from time to time
7. Assists in other cleaning or housekeeping job when not loaded.
8. Assist in the issuance of linens if available;
9. Performs other related duties as maybe assigned by superior.
VIII. Gardener and Ground Maintenance Crew

Basic Function: Responsible for maintaining the grounds including plants and
landscape.
Specific Duties:
1. Performs daily sweeping and cleaning of grounds following standard
cleaning procedures.
2. Maintains supplies for plants and grounds maintenance and makes
requisition to replenish stocks.
3. Looks after the plants, prunes leaves, apply fertilizer, weed out dried
leaves, etc.
4. Maintains, insures that everything is in order.
5. Performs cultivation of plants through planting and other techniques;
scouts for new ornamental plants.
6. May perform side duties like maintenance of cleanliness of the pool area,
fountains, façade, gardens, motor pool and other related areas,
7. Performs other related duties as may be assigned by superior.
IX. Pest Control Technician
Basic Function: Attends to the prevention and control of pests through
preventive and corrective techniques.
Specific duties:
1. Searches for areas for pests and insects proliferate and performs the
necessary fumigation:
2. Looks for patches or holes and other entry points of insects and takes
corrective action;
3. Maintains stocks for pest control and looks after their safekeeping and
reasonable use;
4. Checks possible sources and cause of the proliferation of pests and
insects, makes reports and recommendations to remedy the situation.
5. Performs fumigation in accordance with prescribed procedures.
6. Performs other related duties as maybe assigned by superior.

I. Answer the following statement TRUE or FALSE.

_______ 1. Housekeeping job is distributed to different section.
_______ 2. Housekeeping job do not include maintenance in the public areas

_______ 3. Public areas includes carport.

_______ 4. Maintenance of kitchen is a part of housekeeping job.

_______ 5. Polishing shoes is not a part of services in the housekeeping.

_______ 6. Repair of uniform of the employees is part of housekeeping

_______ 7. Mending is a special service of a hotel worker.

_______ 8. Maintaining of attractive landscape is a part of housekeeping.

_______ 9. Washing guest clothes is a job of hotel worker.

_______ 10. Washing and ironing of linen used in banquet is not a job of housekeeper.

Answer the following:

1. What is the difference between room’s maintenance and maintenance of

public areas?
2. How do you differentiate the job of room boy/room attendant from that of
a houseman?
3. If you are a room boy will you mention some related duties?
4. If you are assigned as gardener and grounds maintenance crew, what are
your side duties?
5. Who is the responsible for cleaning and care maintenance of ladies
washroom & locker?
NOTE : WRITE YOUR ANSWER ON THE ANSWER SHEET PROVIDED AT THE BACK .

ANSWER SHEET

Name____________________________Section__________________________Date_________