USAT COLLEGE SAGAY CITY INCORPORATED

National Highway Poblacion 1.Sagay City Negros Occidental

MODULE in
HOUSEKEEPING NCII
WEEK 3
Lesson 1.Provide Housekeeping Services to guest

LEARNING COMPETENCIES

1 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
1. Enumerate bedroom and bathroom amenities offered in an institution
2. List down procedures in conducting room check,turn down and make up beds

Lesson/s Objective/s Code/s Week/s

LO 1. Handle 1. Identify TLE_HEHK9- 3

housekeeping 12HS-Ia-e-1
bedroom and
requests
bathroom
amenities
2.Enumerate
bedroom and
bathroom
amenities
3.list down
procedure in
conducting room
check ,turndown
service and make
up bed

List of Competencies

2 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
No. Unit of Competency Module Title Code
1. Provide Housekeeping Services Providing Housekeeping TRS5123111
to Guest Services to Guest
2. Clean and prepare rooms for Cleaning and prepare rooms TRS5123112
incoming guests for incoming guests

3. Provide Valet/Butler Service Provide Valet/Butler TRS5123113

Service
4. Laundry Linen and Guest Laundering Linen and TRS5123114
Clothes Guest Clothes
5. Clean Public Areas, Facilities & Cleaning Public Areas, TRS5123115
Equipment Facilities & Equipment
6 Deal with/handle intoxicated Dealing with/Handle TRS5123116
guests Intoxicated Guests

INTRODUCTION

3 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
 INTRODUCTIO

This module is designed to equip you the TVL Grade 11 Senior High School Learners
with essential Knowledge, Skills, and Attitude in performing the tasks in
HOUSEKEEPING which will lead you to acquire National Certificate Level II.

This module includes information and activities to develop desirable values,

skills and understanding through step-by-step procedures and helpful techniques that
will guide you on how to provide valet and butler service. Applications to real life
situations are also included for lifelong learning.

Overview
This module contains several lessons which provide varied and relevant activities to
determine your understanding of the key concepts of the Housekeeping. This is
crafted to focus on the different activities that will help you enhance your skills and
knowledge necessary to get a Certificate of Competency and/or National Certificate
Level II.

Nominal Duration

Housekeeping NC II qualification has 465 nominal hour duration. This is equal

to 59 days. This module covers 50 hours or equal to 7 days of lessons, varied
activities and demonstrations.

BEDROOM AND BATHROOM AMENITIES

4 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
Bedroom amenities Bathroom amenities

1.DND (Do not disturb ) 1.Bathroom linen

2.Make up sign  Bath towel
3.Closet with at least 6 hangers  Hand towel
4.Bed linen  Face towel
 Bed skirting  2 towels per room for 1 set 1 towel
 Bed pad per occupant
 Bed sheets 2.Bath Mat
 Bed cover 3.Hair shampoo and conditioner
 Pillow with a pillow slip 4.Shower cap
5.Beds 5.Soap (must be sealed)1 soap per occupant
 Single bed 6.Toilet tissue
 Double bed 7.Facial tissue
 Queen bed 8.garbage can underlined with plastic liner
 King bed 9.laundry bag
6.Shoehorn and shoe cloth 10.Pressing or laundry list
7.Luggage rack 11.Morning kit(small package of toothbrush
8.Dresser table with vanity mirror and dresser and toothpaste )
lamp 12.Shaving kit contains shaver and shaving
9.TV set cream
10.Nite table
11.Guest folder or compendium
12.Dresser chair
13.Floor lamp
14.Service Tray with thermos jug filled with
cold water,2 covered glass
15.Side table
16.Room service menu
16.Directory of Hotel Services
17.House Rules
18.Telephone with in House telephone
directory
19.Safety handbook containing safety tips

5 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
during emergency
20.Fire exit directional signs

ROOM AMENITIES
BED SHEETS BED COVER DRESSER LAMP OR
NITE TABLE

THROW PILLOW HANGER RACK CLOTHES RACK

DRESSER WITH CABINET LUGGAGE RACK

VANITY MIRROR

BEDS

6 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
 Matrimonial bed

Bunk bed

Roll away bed

ROOMS CLEANING AND MAINTENANCE PROCEDURES

Conducting room check
Every morning the floor/ area supervisor performs routine room cheek in every
guestroom purposely to check:

 If the room is still occupied

 If the beds in the guestroom were slept on
 If there are unregistered joiners who occupied the room
 I f the guest is out and the room is ready to make up
 If the guest has soiled clothes for laundry
 If the guest is in good condition-neither seek nor high in drugs

7 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
Room check must be done with caution and tact. Some guest get very irritated when someone
gets into their room,especially in the morning when they are still sleeping or just woke up from
sleep.

Procedure for Room Check

1. Entering the room.
Room with DND sign (stands for do not disturb )
 Look for the DND sign on the doorknob and do not knock if the sign is on.
 Call the guest through the phone in the afternoon. Once He/ She responds, identify
yourself and apologize for the disturbance. Tell him/her that you just want to know if
he/she wants her room to be serviced
“Good afternoon Mr./Ms..This is___________from housekeeping.I’m sorry for disturbing
you.I just want to know if you want your room to be made up.”

 If the guest is not yet ready for the service,ask when he wants the serviced done.
“Would you like us to do the make up later?At what time Sir/Ma’am?

 Jot down the exact time of request .If it is beyond your duty hours, endorse the request
to the next shift.

2.Rooms without a DND sign and No guest inside:

 Knock twice gently on the door by using your knuckles or by activating the doorbell
(which ever is used ).Do not used your room keys or sharp objects when knocking.
0Annouce “HOUSEKEEPING” If no answer knock again 3 times. Give allowance of few
seconds in between knocks until the guest responds. If still no one answer, open the
door gently and check for the status of the room.
 Record the actual status of the room in the housekeeping report. This is done every time
the room attendant checks the room.
 Submit one copy of the room status report to the front desk clerk for her to counter-
check with the room status record.

8 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
3.If the guest is in his room and there is No DND sign,follow the following
procedure:
 If the guest is in the room but does not answer,open the door slowly and apologize for
the disturbance.
 Greet the guest good morning,introduce yourself and tell him/her your purpose.

Good morning Mr.Guest,I’m the Housekeeping Supervisor doing a routine room check.I just
want to make sure you are okay and that everything is in order in your room."

 Ask the guest if he / she is ready for make up[ of the room.If not,offer to come back
later.
Would you like us to make up your room now?
If not ready say : When do you want the cleaning of your room?

 If the guest appear to be irritated or disturbed, say : I’m sorry to disturb you sir.Have a
nice day.Please call us should you need any assistant.”
The supervisor/room attendant should not insist on entering the room if the guest show
resentment or directly expresses that he / she does not want to be disturbed at all

 Discreetly try to find out if there are unregistered joiners who slept with the registered
occupant. This has to be reported to the front office and a bill for “extra person” shall
be charged to the guest during the check out.
 If no one answer in the room, the guest must have slept out and this should also be
reported in the room status report.
 During the room check, the supervisor also check the status of each room and indicates
it in his room status report (see code on room status ).

ROOM MAKE UP PROCEDURE

9 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
Supplies /Tools needed: Room boys cart, Equipped with amenities and supplies.
Procedures Details

Place the cart in front of the Activate doorbell or knock gently (giving 30 sec. interval
room and knock between knock. If the guest is inside, identify your self and ask
permission for make up
↓

Empty all trash cans / Empty them into the trash bag of the cart wash with soap ,clean
baskets then wipe dry
↓

Wash and wipe-dry Rinse first then wash with soap and water, wipe dry then wrap
drinking glasses.Refill with glass bags, refill thermos jug with cold water
thermos jug ↓

Replenish soiled linen Strip off soiled items and place them into the linen canvass of
the cart. Refresh them with fresh ones
↓

Make up the bed Follow standard procedures for bed make up

↓

Clean/ vacuum the floor Vacuum the carpet and upholstered furniture. Follows the
standard procedure for vacuuming. Shampoo if it is heavily
soiled

Dust furniture and fixtures, Dust based boards ,window sills, racks, cabinets study table,
polish the mirror lampshades, polish mirror and window glass using a cloth
and a glass cleaner. Used metal polish for metal fixtures
↓

10 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
Replenish other guestroom See list of standards amenities ,place the right quantity in the
supplies appropriate location.
↓

Make up the bathroom Follow standard procedures for bathroom make up

↓

Check overall condition Check if there is anything left unattended, also the condition of
amenities like TV. bulb, and also if there is a safety hazards.

NOTE: For check out room,clean the bathroom first.For occupied room,make up the bed
and clean the bed sheet first,

EXECUTING A TURN DOWN OR NIGHT SERVICE

This procedure is done late in the afternoon by the night service room boys.
Materials needed: Roomboys cart,complete wiyh stock of supplies and amenities

11 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
 STEPS
1.Roll the room boys cart
complete with supplies
toward the guest room
2.Activate the door bell or
knock gently
3.Hang the make up sign
4.Turn down the bed
5.Draw the heavy curtains
back
6.Refill the jug
7.Remove room service tray
if there is any
8.Replenish the towels
12
CBLM
Housekeeping NCII
Provide housekeeping services to
guest
PROCEDURES PURPOSE
Place the cart in front of the Room make up becomes
door. faster and more efficient
when a cart is used for a
transporting supplies and
amenities to the guest
rooms.
Give few seconds in Loud, repeated sound can
between knocks or in be irritating to house guest.
activating the door bell.
Hang it from the doorknob To warned all concerned
that the room is being
serviced.
Remove the bed cover and To make it convenient for
place it inside the closet. the guest to get inside the
Open the blanket and fold bed ,without the hassle of
the right corner in the unfolding the bed cover
triangular position
Pull the curtain pulley (if
any)
Refill the jug with water and
ice
Un-cleared leftovers can
breed bacteria and foul
odor inside the room
Used fresh ones.
Date Developed: Document No. HKNC11-
001
Issued by:
June 7,2020
Developed by:
Mrs. Janna M. Jimenea Page .
 9.Check the garbage can See if there is trash and Trash, especially left over
empty it into the trash bag can
of the cart (if a cart is being
used).If there is no cart,
disposed them directly to
designated disposal area

10.Empty and trash the Wash with soap and water

ashtray and wipe dry with clean
cloth

11.Check the bathroom Change soiled towels with

fresh ones.

12.Turn off the light but At least one lamp makes One lamp is enough to
leave one lamp )on. the room visible conserve energy

MAKING UP A BED

Needed Supplies

13 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
SUPPLIES NUMBER WHERE TO FIND ME

Bed pad 1 On top of the mattress

1st bed sheet 2 On top of the bed pad
2nd bed sheet 1 On top of the first bed sheet
Blanket 1 On top of the second bed sheet
Bed cover 1 On top of the finished bed
Pillow with slip and case One for single bed 2 for Pillow is encased with a slip
double bed to be placed at the head of
the bed

Steps Procedures Purpose additional

Information
1.Lay down the bed pad on Place it on the top on the top Bed pad is intended to
the bed of the mattress ,center it and protect the mattress from
smooth it flat over the bed. stain
Secure it by tucking the
garter on the corner.
2.Lay down the first bed Place it evenly on top of the The mattress is intended to
sheet bed pad with the center cover the bed pad. If tightly
down; tuck in the sheet done, the sheet will not
under the mattress at the easily crumple.
head and the foot of the bed.
Miter all the corners then
tuck in the undersides of the
sheet in such away that the
sheet tightly covers the
mattress
3.Lay down the second bed Place it in a such a way that This is not only beautiful to
sheet the finished side of hem is look at but is also designed
face down at the head of the for the guest convenience.

14 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .

4.Lay down the blanket
5.Lay down the bed cover
mattress.The sheet must be
centered in such away that
the top of the sheet is pulled
even with the headboard
Put it on the top of the This will make the bed
second sheet about 6 inches appear neat and clean.
away from the edge of the
mattress (head portion )
For a more presentable
appearance; to protect linen
from dirt

IDENTIFICATION :
1. Is used for a transporting supplies and a menities to the guest rooms.
2. Is intended to protect the mattress from stain
3. A plastic bag which is inserted in the garbage receptacle.
4. for a more presentable appearance and to protect linen from dirt.
5. Is encased with a slip to be placed at the head of the bed.
6. Repeated sound can be irritating to house guest.
7 .what is a DND sign?
8. Make the bed appear neat and clean.
9. He check the status of each room and indicates it in his room status report (see code on
room status).

15 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .
10. It can breed bacteria and foul odor inside the room

II.ENUMERATION:
1-5 (Room amenities)
6-10 (Bathroom amenities)
11-15 ( Steps in make up bed )
Note : WRITE YOUR ANSWER ON THE ANSWER SHEET PROVIDED AT THE BACK .

God bless!
NAME :______________________________SECTION______________DATE_______________

16 Date Developed: Document No. HKNC11-

CBLM 001
Housekeeping NCII Issued by:
June 7,2020
Provide housekeeping services to Developed by:
guest Mrs. Janna M. Jimenea Page .