PROJECT CLAID (Contextualized and Localized Activities Intended for Distance Learning)

Name : ____________________________Date:____________Score:__________

TECHNICAL-VOCATIONAL-LIVELIHOOD
FRONT OFFICE SERVICES 9
Quarter 3 – Week 7
Competency: Check membership and assist sign in of guests to
ensure guests compliance with dress and age
regulations and refer disputes over entry to the club

Lesson: MONITOR ENTRY TO THE CLUB

Objectives:
1. Identify the different skills needed in monitoring entry to the club
2. Classify the knowledge and skills needed in monitoring entry to the club
3. Determine skill needed in a given situation

Concept:

When the guest arrived at the hotel, the Front Office Staff should
complete the guest registration process. This is to assure that the guest
registration is completed as per the hotel standard and also to collect
important guest information

The FO staff should assist guests to sign-in according to government and

organizational requirements. Check that members and guests comply with dress
and age regulations. In a polite manner, inform non-compliant members and
guests that entry is not permitted.

In this activity sheet, the learners would be able to learn the skills needed to
perform monitoring of guests’ entry to the club.

MELC Quarter 3rd Week No. 7 Code: TLE_HEFS9- 12CR-IIIh-i-19

Competency: Check membership and assist sign in of guests to ensure guests compliance with dress and
age regulations and refer disputes over entry to the club
 2

ACTIVITY NO.1

Directions: Identify the skill shown in each picture. Choose your

answer from the box.

Technology skills Literacy skills Problem Solving Skills

Writing skills Communication skills Numeracy skills

1. _____________________________________________________________

https://images.app.goo.gl/WpMx4QmUNMVE7mKa7

2. _____________________________________________________________

MELC Quarter 3rd Week No. 7 Code: TLE_HEFS9- 12CR-IIIh-i-19

Competency: Check membership and assist sign in of guests to ensure guests compliance with dress and
age regulations and refer disputes over entry to the club
 3

https://images.app.goo.gl/xLc3PD46vhcZGPeo6

3. _____________________________________________________________

https://images.app.goo.gl/cCrdGq2ZzqsAeUQj8

4. _____________________________________________________________

https://images.app.goo.gl/5p5rwXet1prSE8bK7

MELC Quarter 3rd Week No. 7 Code: TLE_HEFS9- 12CR-IIIh-i-19

Competency: Check membership and assist sign in of guests to ensure guests compliance with dress and
age regulations and refer disputes over entry to the club
 4

5. ______________________________________________________________

https://images.app.goo.gl/DusqgqapZ4Sg5NS37

6. _____________________________________________________________

https://images.app.goo.gl/vjZzJjmti33bNgMUA

MELC Quarter 3rd Week No. 7 Code: TLE_HEFS9- 12CR-IIIh-i-19

Competency: Check membership and assist sign in of guests to ensure guests compliance with dress and
age regulations and refer disputes over entry to the club
 5

ACTIVITY NO. 2

Directions. Determine the required skills and knowledge that a

front desk officer should possess to facilitate his/her responsibilities.
Write only the letter of the correct answer.

I. Skills

A. High level communication

B. Customer service skills
C. Literacy skill
D. Writing skills
E. Numeracy skills
F. Problem solving skills
G. Technology skills

1. Ability to read documents such as club membership cards,

membership database records, ID cards, proof of age cards and
driver’s licenses
2. Competence to calculate and explain membership costs.
3. Capability to assist customers to complete membership application
forms
4. Proficient in providing or delivering customers’ satisfaction.
5. Capacity to identify non-compliant members and guests and resolve
entry refusal issues
6. Adeptness to access and interpret membership database details and
use public address systems
7. Can deal tactfully and politely with members and guests

II. Knowledge

A. Club licensing laws

B. Club membership rules
C. Full details of club services

8. Entry requirements for members and guests dress regulations for the
club
9. Facilities, current promotions, events and entertainment
10. Conditions, benefits, entitlements and costs

MELC Quarter 3rd Week No. 7 Code: TLE_HEFS9- 12CR-IIIh-i-19

Competency: Check membership and assist sign in of guests to ensure guests compliance with dress and
age regulations and refer disputes over entry to the club
 6

ACTIVITY NO. 3

Directions: Multiple Choice. Read each item carefully. Write only the
letter of the correct answer.
1. Mr. Castro, a front desk officer makes sure that the guests would be satisfied
with their services. Which skill is presented in this situation?
A. Communication skill,
B. Literacy skill
C. Numeracy skill
D. Customer service skill

2. Ms. Gonzales, read and discuss the policies of the hotel to their guests
especially to those whom they feel has difficulty in reading due to vision
problem. Which skill is portrayed in the scenario?
A. Communication skill
B. Literacy skill
C. Numeracy skill
D. Customer service skill

3. Mr. Sandoval wanted to reserve a hall in a hotel as a venue for a wedding

reception on a peak season. He is requesting the hotel’s FO staff to give him
an assessment of the total fees for the use of the hall and other amenities.
What skill is intended to apply in this situation?
A. Communication skill
B. Literacy skill
C. Customer service skill
D. Numeracy Skill

4. Ms. Charisse, an FO staff tries to make a short conversation to the guests

while they are waiting to be escorted to their room so they will feel welcomed
and comfortable. Which skill is shown in this condition?
A. Writing skill
B. Literacy skill
C. Communication skill
D. Customer service skill

5. Mrs. Sanchez, due to her old age is now having a snag in filling up the
information needed for the hotel’s record. She then requested the FO staff to
fill in the information on her behalf by dictating the details to the FO staff.
A. Customer service skill
B. Communication skill
C. Writing Skill
D. Literacy skill
MELC Quarter 3rd Week No. 7 Code: TLE_HEFS9- 12CR-IIIh-i-19
Competency: Check membership and assist sign in of guests to ensure guests compliance with dress and
age regulations and refer disputes over entry to the club
 7

Reflection:

I have learned that…

_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________

I have realized that…

_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________

I will apply…
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________

REFERENCES:

1. K to 12 Basic Education Program, Technology and Livelihood

Education – Home Economics – Front Office Specialization Course for
Grade 9. Retrieved from
https://www.scribd.com/document/358058134/Lm-Front-Office?
fbclid=IwAR1gBgBqBuBvomIpHtu1pwdDckD1EMULMOImWF-
fuvZpgihAnRJL0gdirOo

MELC Quarter 3rd Week No. 7 Code: TLE_HEFS9- 12CR-IIIh-i-19

Competency: Check membership and assist sign in of guests to ensure guests compliance with dress and
age regulations and refer disputes over entry to the club
 8

2. https://ntisthis.com/unit-evidence.php?
code=SITXCCS302#:~:text=Monitor%20entry%20to
%20club.&text=Assist%20guests%20to%20sign%2Din,that%20entry
%20is%20not%20permitted.

MELC Quarter 3rd Week No. 7 Code: TLE_HEFS9- 12CR-IIIh-i-19

Competency: Check membership and assist sign in of guests to ensure guests compliance with dress and
age regulations and refer disputes over entry to the club
 Prepared by:

CRISTINE T. MENDOZA
Ilaya Barangka Integrated School
SDO Mandaluyong

Editors:

JOSEPHINE A. DINGLASAN FLORABELLA D. BUELVA _____________

Content Language Layout

Approved:

_____________________________________
PSDS/EPS in Charge

Week No. 7 Code: TLE_HEFS9- 12CR-IIIh-i-19

Competency: Check membership and assist sign in of guests to ensure guests compliance with dress and
MELC Quarter 3rd
age regulations and refer disputes over entry to the club