Professional Documents
Culture Documents
A. Content Standards Describe the function of each tool, equipment and paraphernalia
B. Performance Standards Be familiar with FOS tools, equipment, and paraphernalia by illustrating them
C. Learning Competencies or LO 2 Create and process reservations
Objectives
D. Most Identify FOS tools, equipment, and paraphernalia applicable to a specific job
Essential
Learning
Competencie
s (MELC)
(If available, write the indicated MELC)
E. Enabling Competencies
(If available, write the attached enabling
competencies)
II. CONTENT Tools, Equipment and Paraphernalia
III. LEARNING RESOURCES
A. References
a. Teacher’s Guide Pages
b. Learner’s Material Pages
c. Textbook Pages
d. Additional Materials from
Learning Resources
B. List of Learning Resources
for Development and
Engagement Activities
IV. PROCEDURES
A. Introduction What I need to know?
This part will give the learners the idea of what they are expected to learn.
This comprises the title of the lesson on the learning material which is: Lesson 1:
Use tools, equipment, and paraphernalia
It also contains the expected outcome from the students or the objectives of the
lesson which include: (1) Identify FOS tools, equipment, and paraphernalia; (2)
Maintain tools, equipment, and paraphernalia; (3) Perform after-care activities for
tools, equipment, and paraphernalia
What’s New?
Unlock the words hidden in each word problem by solving them according to the
required mathematical operation.
5. This type of machine is used to stamp the time and date on all mails,
handwritten messages which come to or are used by the Front Desk.
a. Cash Register b. Credit card c. Fax Machine d. Time Stamp
6. Among are the occupations one can have after completing FOS except
a. Bellmen b. Chef c. Concierge d. Receptionist
7. Which of the following is used to determine the postage required for letters
and small packages a guest or the hotel wishes to mail?
a. Cash Register b. Front Desk c. Key rack d. Postage scale
9. Which of the following tools is used to file reservation form at the front
desk?
a. Folio tray b. Hypercom c. reservation rack d. registration rack
12. What do you call to a CCTV cameras for security personnel to monitor
certain areas of hotel?
a. Computer b. Multi-zone timer c. Security Monitor d. TV
14. What do you call to a person who carry the luggage of the guest?
a. Concierge b. Bellmen c. Porter d. Receptionist
What is it?
Front Office Department cannot function well and provide efficient and
effective services to the guest without the tools, equipment, and
paraphernalia. The use of these materials facilitates transactions.
A. TOOLS
1. Front Desk – is a very important department in the hotel, making
direct contact with guests.
2. Filing Cabinet – is a piece of office furniture usually used to store
paper documents in file folders.
3. Key/room rack – This is used for keeping the keys of the guestroom
in sequential order of the guestroom present in the hotel.
4. Safety Deposit Box – This is a locked box in a hotel, etc. in which
money, documents, and other valuable items can be stored.
5. Reservation or information rack - This is used to collect the
reservation slips of the guest which are sent through post or mail.
7. Folio tray - This tray store and track the folio of the various
registered guests of the hotel and is used to maintain the folios safely for
future use and reference.
B. EQUIPMENT
1. Computer – This is used widely in front office department for the
purpose of reservation, registration, accounting and auditing. It can also
store and retrieve important data of the guest to carry out various services.
Hotel management software is required to effectively use computers in
hotel operations.
2. Printer – This is used to print guest folios and with multi-purpose
trays attached to print system generated paid-out and foreign exchange
voucher.
3. Telephone – This is a telecommunication device used in the hotel to
communicate and receive calls and inquiries from the guest.
4. Fax Machine/PABX (Private Automatic Branch Exchange) – This is
an automatic telephone switching system within private enterprise.
5. Cash Register or Accounting post machine – This is a mechanical or
electronic device for calculating and recording sales transactions, and an
attached cash drawer for storing cash.
6. Credit card imprinter or Magnetic Strip Recorder – This a short strip
of magnetic tape attached to a credit card or debit card; it contains data
that will tell a reading device who you are and what your account number
is, etc.
C. PARAPHERNALIA
1. Reservation Form – This is the form which is filled by the reservation
assistant at the time of the request of the room from the guest.
2. Reservation Slip – This is a piece of paper which is filled up by the
reservation assistant after he/she finishes the reservation form.
3. Calculator – This is a small electronic device that is used for doing
calculations.
4. Cash receipt – This is an acknowledgment that a payment has been
made.
5. Guest Folio – This is a record of transactions made by an individual
or independent guest with the hotel.
6. Log Book – This used by the front desk to records/reports that need
maintenance in the department.
7. Key card - A key card is a small plastic card which you can use
instead of a key to open a door or room in a hotel.
TOOLS
EQUIPMEN
PARAPHERNALI
What’s in?
4. 5.
_____________ _________________
Draw and label five of each type of the front office tools, equipment, and
paraphernalia and give their functions. Do the activity in one whole sheet of paper.
I. Choose the letter of the best answer. Write the chosen letter on a separate sheet of
paper.
d. Postage scale
7. The area within the hotel responsible for guest reservation, registration,
service and payment.
a. Accounting
b. Cashier
c. Front Desk
d. Front Office
8. It is used widely in front office department for the purpose of reservation,
registration, accounting and auditing.
a. Accounting post machine
b. Calculator
c. Cash register
d. Computer
9. What do you call the person who carries the luggage of the guest?
a. Concierge
b. Bellmen
c. Porter
d. Receptionist
10. It is used to file reservation form at the front desk.
a. Folio tray
b. Hypercom
c. Reservation rack
d. Registration rack
Additional Activity
V. REFLECTION After finishing the lesson, the learners will fill in the following statements
I understand that . I realize that
regarding their learning:
1. I understand that ______________________________________
2. I realize that ___________________________________________