7/8

TECHNICAL
LIVELIHOOD AND
EDUCATION
Quarter 1 – Module 3:
FRONT OFFICE SERVICES
TLE Front Office Services – Grade 7/8 (Exploratory Course)
Quarter 1 – Module 3: Maintain Tools, Equipment and Paraphernalia
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in
any work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary for
exploitation of such work for profit. Such agency or office may, among other things,
impose as a condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand

names, trademarks, etc.) included in this module are owned by their respective
copyright holders. Every effort has been exerted to locate and seek permission to use
these materials from their respective copyright owners. The publisher and authors
do not represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writers: Shirmae L. Abison and Ruby D. Marco
Editors: Fretch H. Nocete and Rod Ryan G. Eturma
Reviewers: Amalia C. Caballes, EPS-EPP/TLE/TVL and Sally A. Palomo, EPS-LRMS
Illustrator: Josephine M. Acudo
Layout Artist: Rod Ryan G. Eturma
Management Team: Allan G. Farnazo, CESO IV - Regional Director RXII
Gilbert Barrera, CLMD Chief
Arturo B. Tingson - Regional EPS In Charge of LRMS
Peter Van C. Ang-ug ADM Coordinator
Juliet F. Lastimosa, CID Chief
Sally A. Palomo, EPS In Charge of LRMS
Gregorio O. Ruales ADM Coordinator

Printed in the Philippines by ________________________

Department of Education – Region XII

Office Address: Regional Center, Brgy. Carpenter Hill, City of Koronadal

Telefax: (083) 228-8825 / (083) 2281893
E-mail Address: region12@deped.gov.ph
 7/8

Technology and
Livelihood
Education
Quarter 1 – Module 3:
FRONT OFFICE SERVICES
(Exploratory Course)
Introductory Message
For the facilitator: Front Office Services for Grade 7/8 Exploratory Course

This module was collaboratively designed, developed and reviewed by educators both
from public and private institutions to assist you, the teacher or facilitator in helping
the learners meet the standards set by the K to 12 Curriculum while overcoming
their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration their
needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to manage
their own learning. Furthermore, you are expected to encourage and assist the
learners as they do the tasks included in the module.

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For the learner:

Welcome to the TLE Front Office Servicing 7/8 Exploratory Course!

The hand is one of the most symbolized part of the human body. It is often used to
depict skill, action and purpose. Through our hands we may learn, create and
accomplish. Hence, the hand in this learning resource signifies that you as a learner
is capable and empowered to successfully achieve the relevant competencies and
skills at your own pace and time. Your academic success lies in your own hands!

This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to
process the contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in the
module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.

What is It This section provides a brief discussion of the

lesson. This aims to help you discover and
understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process
what you learned from the lesson.

What I Can Do This section provides an activity which will

help you transfer your new knowledge or skill
into real life situations or concerns.

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 Assessment This is a task which aims to evaluate your
level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of the
lesson learned. This also tends retention of
learned concepts.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in developing

this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning and
gain deep understanding of the relevant competencies. You can do it!

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 Lesson
Maintain Tools, Equipment
3 and Paraphernalia

What I Need to Know

Hi there! Welcome to the world of Front Office Services! Do you have tools,
equipment and paraphernalia at home? How often do you clean them?

In hospitality industry, providing excellent customer service to hotel guest

requires state of the art and functional tools, equipment and paraphernalia. It is an
important factor for safety and health especially with the type of situation that we
are facing today.

In this module, you are going to learn the ways on how to maintain them to
avoid its deterioration and to lengthen its life span. Are you ready? Let’s go and learn!

At the end of this Lesson, you are expected to:

 Perform after-care activities for tools, equipment, and paraphernalia.

TLE_HEFS7/8UT-0c-4

 Clean tools, equipment, and paraphernalia after use according

to standard operating procedures.

 Store tools, equipment, and paraphernalia in appropriate area

in accordance with safety procedures.

What I Know

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 Well, cleaning is a task that everyone knows how to perform. To check your
prior-knowledge about this topic, let’s take this pre-test before we begin. Good luck!

A. Directions: Answer the following questions by encircling the best answer.

1. Which of the following is best to use in wiping dust and dirt?

a. utility rag
b. steel wall
c. steel brush
d. tissue paper
2. Which of the following should be kept away from the front desk to avoid
damage on tools, equipment and paraphernalia?
a. office supplies
b. documents
c. telephone
d. food and beverages
3. Well maintained tools, equipment and paraphernalia will lead to ___________.
a. defective tools
b. longer life span
c. customer complaints
d. customer satisfaction
4. What is the first step to do before cleaning electrically operated equipment?
a. power on
b. power off
c. splash with clean water
d. unplug from the electrical outlet from the power source
5. Maintaining tools, equipment and paraphernalia is a task that requires
_______.
a. cutting tools
b. bending tools
c. cleaning tools
d. measuring tools
6. Why is it important to maintain tools, equipment and paraphernalia?
a. to avoid defects and get rid of the dust build up
b. to keep it look nice
c. to have quality time and be more productive
d. to have an inventory of tools and equipment
7. How would you store a card verifier when not in use?
a. place in a box
b. cover with a plastic
c. cover with a clean cloth
d. put it on a clean and flat surface inside the cabinet

8. A safety deposit box is an equipment that is used in keeping the important

belongings of the guest. How would you clean it properly?
a. use a vacuum cleaner
b. spray it with an air freshener
c. use wet cloth in wiping the dust

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 d. remove dust with a clean rag and close the door tightly
9. Computer is an essential equipment on the front desk. How would you
maintain its functionality?
a. shut down properly after using
b. check the wire annually
c. clean with soap and water
d. use in a long period of time without shutting down
10. Which is the BEST way to maintain the tools and materials in accordance
with the owner’s manual?
a. to know which part is defective
b. to know which part will be cleaned
c. to be familiar with the safety precautions while cleaning
d. to be familiar with the parts and functions and to correctly operate, care
and store them

SPOT AND IDENTIFY

Directions: Identify the following tools, materials and paraphernalia in

the front desk which are maintained regularly. Choose your answer from the
“Word Bank”. Write your answer on the space provided.

Safety deposit box Telephone

Cash register Bills detector
Fax machine Computer
Calculator Printer
Card verifier Record book

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15

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17

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What’s In

In your previous lesson, you identify and describe the tools, equipment and
paraphernalia which are used in the front desk. In this module, you will be learning
the proper ways on cleaning, maintaining and storing them since they are one of the
essential elements for a successful hotel operations. Are you excited for this lesson?
You may now proceed to the next activity.

What’s New

How are you coping with our lesson? I hope you are curious about the
activities that we will be discussing in this module.
Activity 1.1 SHOW YOUR WAYS

Directions: Do you have any equipment in your home? Draw and list down
the activities that you usually do to maintain its cleanliness. Please use the activity
sheet below.
EQUIPMENT CLEANING ACTIVITIES

1.

2.

3.

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 EQUIPMENT CLEANING ACTIVITIES

1.

2.

3.

What Is It

Definition of Terms

Equipment - the necessary items for a particular purpose

Maintain - to keep in an appropriate condition or operation
Paraphernalia - all the objects needed for or connected with a particular activity
Storage - space available for storing something in allocated space
Tools - a device or implement, especially one held in the hand, used to carry
out a function
Read the information sheets very well then find out how much you can
remember and how much you learned by doing the succeeding activities.

Information Sheet

Proper cleaning and storage of tools, equipment, and paraphernalia

The first impression of the hotel guest relies deeply on how the front desk
officer entertains them upon check in. Good personality, good communication skills,
patience and professionalism are some of the ideal characteristics that a receptionist
must possess in order to serve and satisfy the guests.

Problems sometimes arise on the front desk if one of the equipment is not
working. For instance, a guest paid his bill through credit card and the card verifier
failed to function. This incident can leave a bad impression to the guest since they
have high expectations on the services that the hotel offers. As a front desk officer,
you can avoid this situation if tools, equipment and paraphernalia are well-
maintained.

Making sure your tools are properly stored, cleaned, and well maintained will
save you time and money as well as making your and job much easier and
convenient. It is also important to use the appropriate cleaning tools and read the
user’s manual which is included upon purchase. Keeping all these tips will ensure
that you get the most out of your tools and they will last longer.

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 PROPER CLEANING AND STORAGE OF TOOLS, MATERIALS AND
PARAPHERNALIA

TOOLS MAINTENANCE

1. Bell boy’s cart  Avoid riding on it

 Avoid overloading
 Avoid bumping on a hard surface for it
will damage the cart
 Clean and place in a corner when not in
use
 Clean the metal part and apply metal
polisher to avoid rust

2. Credit card voucher

holder

 Clean the container regularly

 Store in a clean cabinet

EQUIPMENT PROPER CLEANING AND STORAGE

 Remove dust from vents and fans
 Clean the screen with a lint free cloth
3. Computer
 Avoid placing it on an extreme
temperatures
 Keep your keyboard crumb free
 Sanitize the mouse to get rid of bacteria
and viruses
 Place the computer on a clean, cool and dry
place.
 Prevent dust build up by covering with
clean cloth when not in use
4. Printer
 Check ink levels and refill immediately if it
runs out.
 For printer, avoid printing large volume of
materials.
 Regularly check the ink levels.
 Perform maintenance as scheduled.

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 EQUIPMENT PROPER CLEANING AND STORAGE
5. Bills Detector  Avoid putting high volume of cash on it
 Use air compressor to blast dust on surface
 Use vacuum cleaner in every opening to
remove debris from all the rollers and
sensors
 Use cleaning card for effective cleaning on
the inside
 Cover with a clean cloth when not in use
6. Card Verifier
 Wipe the screen with a clean cloth
 Sanitize the keypad regularly
 Cover with a clean cloth to avoid dust build
up
 Store in a cool, dry place when not in use

7. Key rack

 Sort the keys by room number

 Place not higher than eye level and never on
the top of any shelves
 Do not overcrowd shelves
 Get rid of the dust by using feather duster
or clean cloth

8. Cash Register  Remove and set aside the cash

 Vacuum out the dirt inside the drawer
 Vacuum on the keys and underneath them
 Sanitize the screen and keys regularly
 Do not wait for the paper rolls to run out
 Replace the ink cartridge when ink is fading
 Always close the drawer tightly
 Store at a room temperature at all times.
 Cover with a clean cloth to avoid dust build
up when not in use
9. Guest Folio Rack
 Every guest folio must have a reference
number for easy identification
 Arrange the guest folio in chronological
order based on the reference number
 Clean the folio rack with a clean cloth
 Store in flat and even surface

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10. Telephone
 Place on a clean and flat surface
 Avoid placing food and beverages near the
telephone to avoid spillage
 Arrange the wires properly to avoid tangling
 Wipe the dust with a clean piece of cloth
 Regularly check if chords are attached
properly

11. Calculator

 Immediately replace the battery if drained

 Avoid pouring liquid over it
 Keep inside the calculator case when not in
use
 Store in a drawer

12. Fax Machine

 Wipe off the dust with clean rag at least

once a week
 Place on a secure place to avoid falling
 Cover with a clean cloth when not in use

13. Safety Deposit Box

 Avoid encoding wrong pin several times
 Always close the door tightly when not in
use to avoid dust build up on the inside
 Protect from moisture for it will cause rust
 Update the access code regularly for safety
purposes
 Store in a clean storage

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 PARAPHERNALIA PROPER CLEANING AND STORAGE

1. Log Book
 Organize the log book in the rack
 Label individually for easy identification.
 Remove dust by wiping with a clean cloth.
 Arrange properly and keep inside the
drawer or rack.

2. Room Key
 Always check the marker if there is
damage
 Place on the assign room number to avoid
swapping
 Clean regularly to avoid rust with the use
of a rust stain removal

3. VingCard

 Place in a key card holder to avoid

scratches
 Protect from moisture
 Dispose damage card immediately to
avoid inconvenience

4. White Board
 Do not leave the ink on the white board
for a long period of time
 Use a whiteboard marker only. Avoid
using permanent ink since it is hard to
remove
 Clean with a piece of cloth or eraser to
get rid of the dirt
 Use ink remover to remove stubborn ink

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 5. Envelopes

 Arrange properly and store in a

drawer
 Avoid spilling liquid over it to prevent
damage

6. Luggage Tag

 Arrange neatly in a box

 Keep in a cool dry place
 Properly label the cabinet where it is
stored to find it easily the next time
you will use them

A tool and equipment maintenance schedule template is used to ensure

that cleaning jobs are done properly and completed on time. It is used in different
establishments such as commercial spaces, offices, hotels, restaurants, schools, and
even in private homes. Cleaning schedule templates help the cleaning staff keep track
of all chores and keep cleaning jobs organized.

SAMPLE TOOL/EQUIPMENT MAINTENANCE SCHEDULE

Tools/Equipment
Computer
Type
Tools/Equipment
Com101
Code
Every Every
Activities Manpower Daily Other Weekly 15th Monthly Remarks
Day Day

1. Check desktops
computer electrical
connections, cable X Done
and outlet.

2. Cleaning of the
safety deposit box. X Done

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 What’s More

Great job! You are about to finish this module. Let’s check what you’ve learned
on our topic by answering the next activities.

Activity 1.2 CORRECT ME NOT

Directions: Write T if the statement is correct and write F if it is wrong. Write

your answer on the space provided.
1. Position the telephone on a clean and uneven surface.
2. Guest folio must be properly labeled for easy identification.
3. Computer mouse must be sanitized with bleach to kill microorganisms.
4. Proper care and storage of tools, equipment and paraphernalia will lead
to successful hotel operations.
5. Use only permanent ink on the whiteboard.
6. A tool and equipment maintenance schedule is a tool used to help
ensure that cleaning jobs are done properly and completed on time.
7. Use cleaning card in cleaning bill detector.
8. Bumping of bell boy’s cart on a hard surface will never damage its
wheels.
9. Clean regularly to avoid rust with the use of a rust stain removal.
10. Problems in the front office will be avoided if scheduled maintenance
routine is properly followed.

What I Have Learned

Activity 1.3 - TELL ME WHAT YOU THINK!

Direction: You are doing well! I’m sure you may now be able to maintain the
tools, materials and paraphernalia based on the learning that you’ve acquired from
our lesson. Now, complete the sentence below.
Cleaning and maintaining tools, equipment and paraphernalia is important
in order to…
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
RUBRIC FOR ESSAY

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 What I Can Do

Activity 1.4 - CHECK-IN, CHECK-OUT

Direction: Analyze each picture and write CHECK-IN if it is a correct practice
and CHECK-OUT if it is not. Write your answer on the space provided.

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 4

Activity 1.5 - SUGGESTION BOX

Direction: Imagine yourself as a front desk officer. While working, you
encountered a work problem. Give your suggestions on how to solve the following
situations based on what you have learned from our discussion. Write your answers
on the box provided.

1. A printer runs out of ink

2. A guest in room 305 got the wrong key

3. Computer won’t turn on

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 4. Encoding wrong pin on the safety deposit box

Cleaning the computer screen using soap and water.

Assessment

Congratulations! Now that you are about to finish this module, you are to
determine your learnings by answering the following activities.

A. Multiple choice: Read and understand each questions carefully and choose
the letter of the best answer.

1. Why is it necessary to keep the calculator in its case?

a. to avoid damage
b. to keep it functional
c. to lengthen its life span
d. all of the above
2. Why eating food and drinking beverages is not allowed while working on an
electrically operated equipment such as computer?
a. you cannot concentrate in working when eating foods
b. food and drinks spill on the floor and may cause accident
c. food and drinks will prolong the life-span of the equipment
d. bits of food that fall into your keyboard will eventually cause damage
and may attract insects and rodents
3. This type of cleaning tool is best to use in cleaning the computer screen.
a. brush
b. scraper
c. steel wall
d. utility rag
e.
4. What is the first step to be done before cleaning electrically operated
equipment?

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 a. unplug
b. power on
c. assemble
d. switch off
5. How would you properly store the fax machine when not in use?
a. cover with a plastic
b. cover with a blanket
c. cover with a clean cloth
d. cover with a newspaper
6. What is the importance of sanitizing computer mouse?
a. to get rid of dirt
b. to avoid moisture
c. to kill microorganisms
d. none of the above
7. How would you get rid of rust in a safety deposit box?
a. use bleach
b. use a sharp knife
c. use a liquid detergent
d. use a metal stain remover

8. Which of the following should be observed when using a bell boy’s cart?
a. riding on the cart
b. putting excess luggage
c. putting enough luggage
d. bumping on a hard surface
9. How would you ensure the safety of the guest room key?
a. put in a envelop
b. put in a key rack
c. put in a cash register
d. put in a safety deposit box
10. What is the proper way of storing record books?
a. place in a drawer
b. place in a plastic bag
c. keep on top of the counter
d. keep in a clean and dry cabinet

Directions: Arrange the following in a logical order

a. Proper cleaning and storage of a card verifier

________ Cover with a clean cloth to avoid dust build up.

________ Store in a cool, dry place when not in use.
________ Wipe the screen with a clean cloth.
________ Disinfect the keys with alcohol.

b. Proper cleaning and storage of bills detector

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________Use vacuum cleaner on every opening to remove debris from all the rollers
and sensors.
________Avoid using the machine frequently or putting high volume of cash through
it.
________Use cleaning card for effective cleaning on the inside.
________Cover with a clean cloth after use.
________Use a lean rag to blast dust from the surfaces.

Additional Activities

Now that you have learned about the proper ways of cleaning and storing
the tools, equipment and materials/paraphernalia in the front desk, can you draw
the given situations below?

1. A well-organized log book in a rack

2. Room keys hanging on a key cabinet
3. A computer unit with printer on the front desk
4. A bell boys cart with luggage.

Your work will be evaluated by your teacher using the following criteria:

Creativity - 50%
Accuracy - 25%

Neatness - 25%

Total 100%

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 ANSWER KEY
Pre-test

1. A
2. D
3. B
4. D
5. C
6. D
7. D
8. D
9. D
10. D

Activity 1.1 Spot and Identify

1. Calculator
2. Telephone
3. Fax Machine
4. Fake Bills Detector
5. Printer
6. Computer
7. Cash Register
8. Safety Deposit Box
9. Card Verifier
10. Record Book

Activity 1.3 Truth or Lie

1. F
2. T
3. F
4. T
5. F
6. T
7. T
8. F
9. T
10. T

Activity 1.6 Thumbs up, Thumbs Down

1.
2.
3.
4.
5.

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Activity 1.6 Thumbs up, Thumbs Down

Assessment

A. Multiple choice.
1. D
2. D
3. D
4. A
5. B
6. C
7. D
8. B
9. D
10. D

B. Logical Sequencing

Card verifier

3
4
1
2

Bills detector

3
1
4
5
2

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References:

- Custom Gaming and Enthusiast PC Blog/Velocity Micro. (2016). The Ten

Commandments of Computer Care. [online] Available at:

https://www.velocitymicro.com/blog/the-10-commandements-of-computer-care/

[Accessed June 04, 2020].

- Cash Register Group. (2016). After Purchase. [online] Available at:

https://www.cashregistergroup.com/acatalog/Care_of_your_machine.html. [Accessed

June 04, 2020].

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 DISCLAIMER
This Self-learning Module (SLM) was developed by DepEd
SOCCSKSARGEN with the primary objective of preparing for
and addressing the new normal. Contents of this module were
based on DepEd’s Most Essential Learning Competencies
(MELC). This is a supplementary material to be used by all
learners of Region XII in all public schools beginning SY 2020-
2021. The process of LR development was observed in the
production of this module. This is version 1.0. We highly
encourage feedback, comments, and recommendations.

For inquiries or feedback, please write or call:

Department of Education - Bureau of Learning Resources (DepEd-BLR)

Ground Floor, Bonifacio Bldg., DepEd Complex

Meralco Avenue, Pasig City, Philippines 1600

Telefax: (632) 8634-1072; 8634-1054; 8631-4985

Email Address: blr.lrqad@deped.gov.ph * blr.lrpd@deped.gov.ph

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-