Republic of the Philippines

DEPARTMENT OF EDUCATION
Region I
SCHOOLS DIVISION OFFICE
BONUAN BUQUIG NATIONAL HIGH SCHOOL
DAGUPAN CITY

FIRSTSUMMATIVE ASSESSMENT IN TLE-9 HOUSEKEEPING

____, 2021 | S.Y. 2021 - 2022

NAME: __________________________________________
Parent’s Signature over Printed Name
GRADE & SECTION:_______________________________ SCORE

Part I. MULTIPLE CHOICE

DIRECTIONS: Write the letter of the best answer. Use capital letters only.
_____1. The act of cleaning the rooms and furnishing of a home is called_____________.
A. Cleaning C. Maintaining
B. Housekeeping D. Servicing
_____2. A device that can be used to achieve a task, but not consumed in the process is _____.
A. equipment C. Supply
B. material D. Tool
_____3. What do you call a device that uses an air pump to suck up the dust and dirt on the floor?
A. Cob Webber C. Vacuum Cleaner
B. floor buffer D. Water hoses
_____4. It is a cleaning implement for sweeping made of bundle of straws attached to a long handle.
A. Broom C. Feather duster
B. Dust pan D. Scrub
_____5. Which of the following is an electrical appliance that is used to clean and maintain non-carpeted
floor?
A. Cob Webber C. Vacuum Cleaner
B. Floor Buffer D. Water Hoses
_____6. The act or process of preserving a tool or equipment, keeping it in a functioning state and
preserving it from failure is called__________.
A. Management
B. Maintenance
C. Proactive Maintenance
D. Reactive Maintenance
_____7. To ensure safe use of the cleaning tools, equipment, supplies and materials, the employer should
offer the worker with _______________.
A. orientation and training C. Safety Measures
B. qualification standard D. Training and Development
_____8. What should you wear to prevent your hands from cuts?
A. Gear C. Mask
B. Gloves D. Safety Shoes
_____9. To protect yourself from dropped item, wear _________.
A. Gear C. Mask
B. Gloves D. Safety Shoes
_____10. How many rotations per minute does a speed floor buffer pad have?
A. 10 C. 1000
B. 100 D. 10000
_____11. These are mentioned on the guest registration card which is signed by the guest at the time of
check-in.
A. Guest registration card C. Housekeeping Codes
B. hotel rules and regulations D. Room Keys
_____12. Which of the following refers to a room in the hotel where guests can leave their baggage in order
to collect it later?
A. Maintenance room C. Luggage Room Facility
B. Supply room D. Guest Room
_____13. Which of the following is strictly prohibited in a hotel?
A. Pets C. Hazardous Goods
B. Valuables D. None of the above
_____14. It is a housekeeper attribute of being honest and showing consistent and uncompromising
adherence to strong moral and ethical principles and values.
A. Industry C. Competence
B. Integrity D. Cheerfulness
_____15. They are the people in a hotel who prepare and clean rooms for guests.
A. Household workers C. Room attendants
B. Housekeepers D. All of the above
_____16. This refers to beddings, tables, couches, kitchens, television, and carpets in a hotel.
A. Clothing C. Fittings
B. Equipment D. Furnishings
_____17. It is an employee taking an office or administrative support position and their work is usually
performed in a waiting area such as lobby or front office desk of a hotel.
A. Housekeeping attendant C. Hotel Receptionist
B. Valet D. Room Attendant
_____18. When we say beddings we refer to all of the following except__________.
A. Blankets C. Duvets
B. Pillows D. Paper towel
_____19. It is used as the top layer of the bedding to keep the guest warm as they rest.
A. Blankets C. Duvets
B. Pillows D. Paper Towel
_____20. A tool which required for wet mopping?
A. Dust pan C. Brooms
B. Bucket D. Brushes
_____21. These are rooms where guests are expected to check-out
A. Occupied rooms C. Check-out rooms
B. Vacant rooms D. None of the above
_____22. When entering a guest room, you should close it behind you to ensure your safety.
A. True C. False
B. Maybe true D. None of the above
_____23. These are room where the guest is not departing and will be staying for another night.
A. Occupied rooms C. Check-out rooms
B. Vacant rooms D. None of the above
_____24. All of the following are tasks a room attendant must do on a daily basis EXCEPT_____.
A. Maintain storage areas and trolleys
B. Prepare for work
C. Identify vacant rooms
D. Clean the room
_____25. What is the grooming requirement related to hair for a male housekeeper in a hotel?
A. Tight and pulled hair
B. Short and neat cut hair
C. Dyed hair
D. All of the above
_____26. Which of the following is the grooming requirement for a female housekeeper in a hotel?
A. Tight and pulled hair
B. Short and neat cut hair
C. Dyed hair
D. All of the above
_____27. All of the following are ways on how to handle guest complains EXCEPT________.
A. Listen attentively to the guest and understand what is exactly wrong
B. Write pertinent details down on the guest tracking sheet
C. Apologized for the inconvenience caused
D. Argue with the guest
_____28. Which of the following is not a basis for providing excellent level of customer service in
housekeeping?
A. Good personal presentation
B. Giving the guests the impression that serving their needs is a chore/imposition
C. Finishing service delivery with a positive statement
D. Handling complaints in a professional manner
_____29. When a guest makes a request it is always wise to confirm the details to___________.
A. Save time and effort
B. Prevent guest frustrations
C. To deliver the correct items requested
D. All of the above
_____30. It is a large metal basket on wheels which is used by a cleaner in a hotel to move clean bed linen,
towels and cleaning equipment.
A. Vacuum cleaner
B. Floor Polisher
C. Trolley
D. Buckets
_____31. These are safety signs used when a public area is being cleaned as part of the overall room
preparation process.
A. Dust pan
B. Cloths
C. Warning signs
D. Chemical supplies
_____32. When should the bed be stripped in high-priced rooms or prestige establishment?
A. Change when the condition of the linen requires it
B. Every second or third day
C. Everyday
D. None of the above
_____33. What is the first action to be taken when there is a stain on a bed linen, mattresses and couches?
A. Identify the stain
B. Use the appropriate cleaner
C. Rubbed/brushed to remove the stained area
D. Wash the stained garment
_____34. For a company to considered service-oriented is ___________
A. It must mention customer service in its mission statement
B. Its managers must at one time have been CSRs
C. At least 18.3% of its employees must work in the customer service department
D. Customer service must be addressed by all departments
_____35. What is the first thing in handling guest complaints?
A. Let the customer vent their anger
B. Call the manager
C. Understand how they’re feeling
D. Recognize and apologize for what could been done better
_____36. What is the number 1 reason why guests complain?
A. Due to lack of cleanliness
B. Because their expectations were not met
C. Rude staff
D. Badly dated features
_____37. To deal with guests complaints you need to take the HEAT. What does heat stands for?
A. Hear, Empathize, Apologize, Take Action
B. Hear, Empathize, Ask, Take Action
C. Hear, Empathize, Ask, Talk Back
D. Hear, End, Ask for their name, Talk to your manager
_____38. Customers who complain __________
A. Had unhappy childhood
B. Have trouble in their primary relationships
C. Are genetically predisposed to be sourpusses
D. Are doing you a service in identifying what isn’t working in your business or organization
_____39. Why don’t you leave a housekeeping trolley in the middle of the corridor?
A. It makes it harder for movement of people in the corridor
B. It makes it appealing for theft
C. It helps avoid injuries by people bumping into them
D. all of the above
_____40. What are the three pieces of equipment a room attendant must prepare?
A. trolley, vacuum cleaner, floor buffer
B. brooms, brushes, mops
C. buckets, dust pan, cloths
D. protective gloves, warning signs, mops

Prepared by: Checked by: Noted by: Approved:

Domingo T. Barongan Jr. Jocelyn S. Ferrer Paul Michael P. Felstead Renato R. Santillan
Jocelyn S. Ferrer Master Teacher I Head Teacher III, TLE Principal III
G9-TLE Teachers
 KEY ANSWERS
HOUSEKEEPIN 9
FIRST SUMMATIVE ASSESSMENT
1.B 11.B 21.B 31.C
2.D 12.C 22.A 32.C
3.C 13.C 23.A 33.A
4.A 14.B 24.C 34.D
5.B 15.C 25.B 35.D
6.C 16.D 26.A 36.B
7.A 17.C 27.D 37.A
8.B 18.C 28.B 38.D
9.D 19.C 29.D 39.D
10.C 20.B 30.C 40.A