NAME: ________________________ GRADE AND SECTION: _________________

GRADE 10 - FRONT OFFICE SERVICES

Welcoming and Registering Guests: “Check-In Procedures”

CONTENT STANDARD: The learners demonstrate an understanding the knowledge, skills, and
attitudes required in providing accommodation reception services

PERFORMANCE STANDARD: The learners independently provides accommodation reception

services

OBJECTIVES:
a. cite the steps and materials in welcoming and registering guests (remembering)
b. construct their own spiel by using the materials in welcoming and registering
guests(applying)
c. assess the students’ knowledge and skills in welcoming and registering guests using
performance criteria checklist (evaluating)
d. perform the competency in welcoming and registering guests (creating)

ACTIVITY NO.1
DIRECTION: Identify if the statement is TRUE or FALSE. Check the box for TRUE if
the statement is correct and tick the box for FALSE if the statement is incorrect.

ROOM
ROOM STATUS ROOM DESCRIPTION TRUE FALSE
CODE
The guest in the room is staying for another
OCCUPIED
OI night, and the room has been cleaned and
INSPECTED
checked by housekeeping.    
The guest in the room is staying for another
OCCUPIED
OD night, and the room has not yet been cleaned
DIRTY
by housekeeping    
VACANT The room is clean, inspected, and ready to be
VI
INSPECTED sold    
The room is cleaned but not inspected by
housekeeping. The room can be allocated but
VC VACANT CLEAN
the guest cannot be sent there until
housekeeping is done cleaning.    
The room is vacant but cleaned. The room
VD VACANT DIRTY can be allocated but the guest cannot be sent
there until housekeeping is done cleaning    
The guest is leaving but have not checked
DO DUE OUT
out yet.    
OOO OUT OF ORDER Maintenance is being carried out    
The room cannot be allocated for some
SHOWRO
GUEST ROOM reasons (e.g. it is being shown to a tour
OM
operator.    

ACTIVITY NO.2

DIRECTION: Arrange the jumbled letters to form the word. Clue: the words you will
form are words for the topic “Check-In Procedures”, you have to remove 2 letters to
form the word

IONTONCFRIHJAM CEEDUROXTPR GISASWRTERNOIT

________________ _________________ ________________

JUNIOR HIGH SCHOOL Prepared By:

GRADE 10 – TLE HE GEMMA V. DIONISIO
FRONT OFFICE SERICES
ACTIVITY NO.3
DIRECTION: Identify what is being described in the statements. Choose your answer from the box.
IDENTIFICATION CARD REGISTRATION FORM
BREAKFAST VOUCHER RECEIPT
RESERVATION FORM KEY CARD
CONFIRMATION LETTER SECURITY DEPOSIT
UPSELLING CROSS-SELLING
CASH CREDIT CARD

1. This is a kind of form you need to retrieve to recheck all the details of the
guest and guest needs.______________
2. This is a letter containing all the verification of the reservation.________
3. It is a card used to open a security door lock._____________
4. It is a promotional type of paper where all products of the hotel is
indicated.______________
5. This is a type of voucher given to the restaurant for breakfast.__________
6. This is a card use to pay your accommodation.____________
7. An activity in the front desk to upgrade an existing order to generate
higher income.______________
8. An activity in the front desk to promote other departments inside the hotel
to generate additional income._______________
9. An amount of money paid in advance during check in to be refunded if
there are no incurred expenses or damages._____________
10. An important item for verification of identity._____________

ACTIVITY NO.4
DIRECTION: Answer the following questions below, write your answers on the space
provided below.

1. What is the difference of upselling to cross-selling? Give an example of upselling? Give

an example of cross-selling? ________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

2. Mr. Evans is checking in your hotel and you found out that he does not have the
confirmation letter nor remember the confirmation number. As the front desk agent, will
you allow him to check in? Why? How can you resolve this incident?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

3. Mr. Hemsworth arrive today to check in your hotel. It is his second time to stay in your
hotel but you found out he does not have a reservation? Why? How? How can you
resolve this incident?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

4. How can you relate the processes of registration check in for your daily life?
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

JUNIOR HIGH SCHOOL Prepared By:

GRADE 10 – TLE HE GEMMA V. DIONISIO
FRONT OFFICE SERICES