LESSON PLAN

Subject: TLE- FRONT OFFICE SERVICES

Quarter: QUARTER 2

Level: Grade 7

I. OBJECTIVES

A. Content Standards The student exhibits an understanding of the concepts in Front Office
Services tool, equipment, and paraphernalia use.

B. Performance The learner independently uses tools, equipment, and paraphernalia in Front
Standards Office Services.

C. Learning LO 1. Identify FOS tools, equipment, and paraphernalia applicable to a

Competencies (LC) specific job
1.1 Classify equipment, tools and paraphernalia according to types and
functions
1.2 Describe equipment, tools, and paraphernalia based on the
specified task
D. Specific Objectives At the end of the lesson the student must be able to:
(SO) A. Classify tools, equipment, and paraphernalia according to types in
FOS.
B. Describe its function based on its task.
C. value the importance of tools, equipment, and paraphernalia in
FOS.

II. CONTENT

Topic: Types and functions of Front Office tools, equipment, and paraphernalia

III. LEARNING RESOURCES

A. Reference Kto12 Technology and Livelihood Education Front Office Services SLM
p. 8-15

B. Other Learning Front Office Services (Exploratory) 7/8 - Google Drive

Resources

C. Teaching Strategies Analysis, Discussion, Performance

D. Values Discipline

E. Materials Visual Aids

F. Time 1 hour

IV. PROCEDURES
  The teacher will go over daily routine activities:
a.1. Prayer

a.2. Greetings

a.3. Classroom management

a.4. Checking of attendance

a.5. Recall the previous lesson

What is SWOT analysis? Is it good to generate potential business idea based on

A. Reviewing previous SWOT analysis? Activity 1.1 Remember Me!
Give words connected in SWOT analysis.
lesson
B. Establishing a purpose for the
lesson
C. Presenting examples/Instances
of the new lesson
D. Discussing new concepts and
practicing new skills
What are the tools and equipment used in front office services? How important
it is to know these paraphernalia?
The front office department of the hotel comprises of the sections like Reservation,
Front desk, Bell desk, Travel Desk Concierge, etc. The front office is elegantly
designed to accommodate the staff and for the smooth service to the guests.
Number of front office equipment ensure an effective hospitality of the guests
“Complete Me”
What are the types and functions of tools and equipment in FOS?
Classify these tools and equipment.
E. Discussing new concepts and
practicing new skills
F. Developing mastery
G. Finding practical
application of concepts
and skills in daily living
H. Making generalizations
and abstractions about the
lesson
I. Evaluating learning
J. Additional activities for
application or remediation
Strategy: AFA Activity through Group Reporting
Group 1: Research about the tools and equipment in FOS and present it to the
class
Group 2: Conduct an activity for more understanding.
Group 3: Prepare written assessment about the lesson.
What are the types and functions of tools and equipment in FOS? What is the
importance of having knowledge about these paraphernalia?
“Act it, Show it!”
Demonstrate the proper uses and functions of these tools and equipment.
Based on the discussions and activities done, what are the equipment, tools and
paraphernalia in FOS according to its types and functions? How about its uses?
Directions: Choose the letter with the best answer.
1. The clerk gives to the front desk officer the files left by the manager.
Where should he keep it in such a way that the manager will not be offended?
a. Room rack b. Time stamp c. Folio trays d. Reservation rack
2. Mr. Lim family decided to spend their night at Raki’s hotel. Where
should they register and check their accounts?
b. Front desk b. Lobby c. manager’s office d. officer in charge
3. Supposed you are a front desk, where should you locate the available and
unavailable rooms to be checked in?
a. Room rack b. Time stamp c. Folio trays d. reservation rack
4. You need to record the time in and out of every personnel as well as your
customer, what tool will you use?
a. Folio trays b. Account posting machine c. Reservation rack
d. Time stamp
Short Response
Directions: Answer the question briefly in two sentences.
If you were a job analyst, what do you think should be the correct response to
different problems encountered when it comes to lack of tools and equipment in
FOS?
Create a portfolio consisting the tools and equipment in FOS.
Prepared by: TLE Teacher