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TECHNOLOGY AND LIVELIHOOD EDUCATION

Grade 7/8 FRONT OFFICE SERVICES
Quarter 1-Week 4
(EXPLORATORY)
LESSON 4
PERFORM MENSURATION AND CALCULATION
Author: Elena I. Malicdem

TLE_HEFS7/8MC-0e-6

This module is designed to acquire knowledge, skills, and attitude in performing the
Front Office Services tasks by providing a series of learning activities to achieve the
following learning competencies: 1) use of tools, equipment, and paraphernalia; 2)
maintenance of tools, equipment, and paraphernalia, 3) mensuration and calculation, 4)
the practice of Occupational Health and Safety (OHS) procedures, and
5) interpretation of design and layout.

The preliminaries of this exploratory module include the 1) discussion of the

relevance, of course, 2) explanation of key concepts relative to the course, and 3)
exploration of career opportunities.

Read the instructions below to accomplish the objectives intended for each
lesson.

 Read and understand the content for each lesson.

 Follow the instructions carefully to perform the activities given
 You may ask guidance from your teacher or guardian to further understand the
lesson.
 Assess yourself and apply the concepts and skills that you have learned.
 Perform all activities given following the instruction.
 Have fun learning.

TLE – EXPLORATORY ( FRONT OFFICE SERVICE)

Quarter 1-Week 1
 After going through this module, you are expected to

 Perform simple calculations

 Prepare simple report from arrival to departure

Directions: Using the flow chart below arrange the stages of the guest cycle. Answer
the following questions below.

STAGES OF GUEST CYCLE

Pre - Registration

Reservation Post Registration

Registration Post Departure

Departure

7. Which is the first point of contract between a hotel and guest?

8. It’s a stage wherein the guest is inquiring about a different service.
9. In this, the guest settles their account by making payment.
10. What is the purpose of sending departure notification slips?

Directions: Fill in the blanks based on the guest cycles stage answer the following:

1. Travel agent and ___________ are major source of reservation.

2. Hotel generally wants a _______________guarantee before confirming the room.
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TLE - EXPLORATORY FRONT OFFICE SERVICE

Quarter 1-Week 4
 3. Reservation stage begins with query about ___________in the hotel.
4. Room keys and the ___________ coupons are kept in a tray along with the GRC.
5. Luggage handling of the guest by the __________ desk.
6. Cahiers handles posting of __________ and of guest account.
7. A computerized system room is ________________ after the folio settlement.
8. Guest cycle provide a comprehensive view of the _____________ stay in the hotel.
9. Handling over the _________ key to the guest.
10. The signing of GRC by the guest is known as registration of the guest.

Front office services are a service available at hotels, amusement parks, salons, and any
other form of business that engaged in the need satisfaction of a client. Like other business,
there are also a document or report needed to organized a transaction of the business.

This may be in the form of a query for the types of products or services that the business
offered, then reservation which is a process of booking of products or services that the company
offered. In the hotel services there a guest cycle passes through many other stages during
arrival, stay and departure of the guest these are so-called the Guest Cycle.

These stages are known as the reservation stage, pre-registration stage, registration
stage, post-registration, departure stage, and post-departure stage. Each stage is
characterized by a set of activities that fulfill the requirements of the guest’s overall factory stay
and necessary to comply with the hotel procedural requirement mandated by the law of the
state.

The reservation stage is the first point of contract between the business owner and customers.
It may be given weeks or months in advance of a guest’s arrival. Travel agents and corporate
are a major source of reservation for most products and services.

In hotel services pre-registration and also known as the pre-arrival stage of the guest. These
are the preparatory activities before the physical arrival of the guest.

Registration stage this stage is carried out at a time when the guest physically arrives in the
hotels or business establishment. This is the important stage that it creates and a first and
lasting impression about the efficiency and services of the company. It involves the following

Post-registration stage this stage guest proceeds for his/her room immediately after the
registration, however it is not complete till the time of post-registration activities are completed.

TLE - EXPLORATORY FRONT OFFICE SERVICE

Quarter 1-Week 4
Departure stage this stage guest settles their account by making payment through a pre-
established mode (like cash/card/travelers’ cheque/voucher etc.). The hotel should take great
care to present all unpaid bills for payment and carry out the whole procedure efficiently.

Post-departure stage this stage the guest there are still some activities remain to complete the
guest cycle process. These activities come under the post-departure stage.
Like other business, there are also a document or report needed to organize a transaction of
the business.

Types of Office Report

1. Expected Arrivals and Departure List- this is a report showing the list of guests who
are anticipated to arrive or to depart on a particular day.
2. Group Status Report- this is a list of groups expected to arrive and to depart during the
week or the month. This report also shows the size of the group, among others.
3. Revenue Forecast Report- this is a report that shows the projected room revenue or
future room sales.
4. Room Availability Report- this is a list prepared daily or weekly that shows the number
of rooms that are still available for occupancy. This list should automatically reflect the
rooms that have been sold.
5. Special Arrival List- this is a list of names of special guests who are arriving. This
should also contain their special requests or preferences

Adjusting Internal Records to Reflect Actual Room Status

• Vacant- and empty room but may not be ready for sale
• Ready to vacant- vacant, clean, and inspected by housekeeping as ready for sale.
• Dirty occupied- occupied by an in-house guest, but not serviced by housekeeping today.
• Clean occupied- occupied by an in-house guest serviced by housekeeping
• Dirty out of order- a room where maintenance or renovation is occurring.

Information need to know from departure reports

• Breakfast restaurant
• Room service
• Housekeeping
• Porters
• Security

Basic information of a guest history card

• Name of the guest
• Contact and registration details of the guest
• Date of arrival
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TLE - EXPLORATORY FRONT OFFICE SERVICE

Quarter 1-Week 4
 • Room occupied
• Number of nights
• Room rate
• Total amount spent during stay
• Special requests or preferences noted

The Nature of Financial Reports

Financial report- is a daily business or sales report setting the daily sales or income totals of
each revenue-earning department, plus summaries of its activity, which includes the occupancy
percentage of the rooms division.

Basic Calculation Concepts in Front Office Services

Calculating Occupancy- occupancy figures and average spending are generated by a property
management system (PMS) but it is always useful to know how to calculate these manually.
PMS is a broad application or program that is used to coordinate the various operational,
financial, sales, marketing, and other planning functions at the reception

Sample Calculation
Assuming that the total number of rooms is 25 and the total number of rooms available is 20,
occupancy percentage can be computed as thus;

Occupancy percentage=total number of rooms occupied x 100

number of rooms available
=20 x 100
25
=0.8 x 100
=80%

Calculating Average Room Rate

• To calculate the average room rate, get the total room revenue, and divide it by the
number of rooms sold.
Average Room Rate = Room revenue
Number of rooms sold

Assuming the total room revenue is P30 500 and the number of rooms sold is 20, then you will
have the following computation:
Average Room Rate = P 30 500
20
= P 1 525

Calculating Average rate per Guest

• To calculate the average rate per guest, get the total room sales, and divide it by the
total number of guests.
Average Rate per Guest = Room sales
Total number of guest

TLE - EXPLORATORY FRONT OFFICE SERVICE

Quarter 1-Week 4
If you have a total room sale of P 40 200 and you have a total of 20 guests, then you will have
the following computations:
Average Room Rate = P 40 200
20
= P 2 010

Directions: Prepare Sample calculation using a given formula of the following. Show your
calculation and on your answer sheet

1. Assuming that the total number of rooms is 55 and the total number of rooms available
is
20, occupancy percentage can be computed as thus;

2. Assuming that the total number of rooms is 45 and the total number of rooms available is
15, occupancy percentage can be computed as thus;

3. Assuming that the total number of rooms is 35 and the total number of rooms available is
10, occupancy percentage can be computed as thus;
Occupancy percentage =total number of rooms occupied x 100
number of rooms available

4. Assuming the total room revenue is P40 500 and the number of rooms sold is 20, then
you will have the following computation:

5. Assuming the total room revenue is P50 500 and the number of rooms sold is 15, then
you will have the following computation:

6. Assuming the total room revenue is P30 500 and the number of rooms sold is 25, then
you will have the following computation:
Average Room Rate =Total Revenue

Number of room sold

7. If you have a total room sale of P 50 200 and you have a total of 30 guests, then you
will have the following computations:

8. If you have a total room sale of P 40 000 and you have a total of 25 guests, then you will
have the following computations:

9. If you have a total room sale of P 45 000 and you have a total of 20 guests, then you will
have the following computations:

10. If you have a total room sale of P 20 200 and you have a total of 10 guests, then you will
have the following computations:
Average Rate per Guest = Room sales
Total number of guest

TLE - EXPLORATORY FRONT OFFICE SERVICE

Quarter 1-Week 4
Directions: Prepare Simple Customers Card and compute the charges using the given data
below
CUSTOMER CARD Unit price Total
Name of the guest
Contact and registration details of the guesT
Date of arrival
Room occupied
Number of nights
Room rate
Total amount spent during stay
Special requests or preferences noted

Grand Total

Guest Feedback or comments

A. Directions: Arrange the ramble word or words to reveal your answer. Write your answer
on your answer sheet.

1. A report showing the list of guests who are anticipated to arrive or to depart on a
particular day. ( detcepxe slavirra and eruttaped tsil )

2. It a list of groups expected to arrive and to depart during the week or the month. This
report also shows the size of the group, among others. (puorg sutats troper)

3. List prepared daily or weekly that shows the number of rooms that are still available for
occupancy. (moor ytilibaliava troper)

4. This is a list of the names of special guests who are arriving. This should also contain
their special requests or preferences (laiceps lavirra tsil)

5. Report that shows the projected room revenue or future room sales. (eunever tsacerof
troper)

6. Occupancy figures and average spends are generated by a property management

system (PMS) but it is always useful to know how to calculate these manually
(ngitaluclac ycnapucco)

7. A daily business or sales report setting the daily sales or income totals of each revenue-
earning department, plus summaries of its activity, which includes the occupancy
percentage of the rooms division. (laicnanif troper)
8. This stage guest proceeds for his/her room immediately after the registration (tsop-
noitartsiger egats)

TLE - EXPLORATORY FRONT OFFICE SERVICE

Quarter 1-Week 4
9. In hotels services pre-registration and also known as the (erp-lavirra esats) of the
guest.

10. (erutraped egats) this stage guest settles their account by making payment through a
pre-established mode (like cash/card/travelers’ cheque/voucher etc.). The hotel should
take great care to present all unpaid bills for payment and carry out the whole procedure
efficiently.

TLE - EXPLORATORY FRONT OFFICE SERVICE

Quarter 1-Week 4
Directions: Fill-in the diagram below to show the Guest Cycle Stages and cite the functions of
each stage.

TLE - EXPLORATORY FRONT OFFICE SERVICE

Quarter 1-Week 4