School: Banilad National High School Grade Level: Grade 7

Teacher: Rowena A. Pesquisa Learning Areas: TLE – Front Office Services

DAILY LESSON LOG Teaching Dates
And Time: 1 hour Quarter

I. OBJECTIVES
A. Content Standard
B. Performance Standard
C. Learning Competencies
II. CONTENT
III. LEARNING RESOURCES
A. References
1. Curriculum Guide pages
2. Textbook’s pages
3. Additional Resources
4. Other Learning Resources
IV.PROCEDURES
A. Reviewing previous lesson
The learner demonstrates understanding of basic concepts and theories in Front Office Services.
The learner independently demonstrates common competencies in FOS as prescribed in the TESDA Training
Regulation.
The learners explain basic concepts in FOS; discuss the relevance of the course; and explore opportunities in
FOS as a career.
Introduction
-Career opportunities
Page 1
http://www.slideshare.net/JohnEdwardEstayo/introduction-to-front-office
http://www.slideshare.net/kenjoyb/tlehe-front-office-services-curriclum-guide
Picture Parade
“Guess Who”

Identify the persons working as Front Office Staff

B. Establishing a purpose for the
lesson
C. Presenting Examples/instances
of new lesson
“Aktuhan Tayo”
Divide the class into three groups. Ask each group to role play a situation showing the work of a front office
employee or staff.
“MATCH MAKER”
Match Column A with Column B

A B

1.Cashier a. b.

2. Receptionist

3. Door Attendant c. d. e.

4. Front office manager

5. Concierge
D. Discussing new concepts and Using the given diagram, list the career opportunities for Front Office Services.
practicing new skills

FOS
E. Discussing new concepts and TDAR
practicing new skills 1. Assess career opportunities for Front Office Services
2. Share ideas on possible job opportunities for Front Office Services in the community and
neighboring towns
3. Post on the board the possible job opportunities for front office services
4. Choose from the list of job opportunities which they think is right for them.

F. Developing Mastery “Do this…Do that!”

G. Finding practical application of
concepts & skills in daily living
From their chosen career in front office services, write their expected duties and responsibilities.
Ex. Front Office Personnel : CASHIER- receiving payment
- Preparing bills
“Show Me”
If you will be asked to role play the duties of a door attendant, how would you open the hotel’s entrance door for
guests?

H. Making generalizations and In hotels, the role and responsibility of front office staff becomes more valuable. The performance at the front
abstractions about the lesson desk are most important since they are required to receive the guests and visitors. Hence, the front desk person
needs to be charming, patient and helpful.
The front office staff that usually makes first impression on the guests are: , , , and so on.
I. Evaluating Learning Direction: Give at least five (5) career opportunities in front office services. On the opposite, write the expected
duty or responsibility for each.
1. -
2. -
3. -
4. -
5. -
J. Additional activities for a. Research on businesses or establishments that offer front office jobs.
applications or b. What are the qualifications needed to acquire when it comes to a front office staff?
remediation
V. REMARKS
VI. REFLECTIONS
A. No. of learners who earned 80%
in evaluation
B. No. of learners who require
additional activities
C. Which of my teaching strategies
worked well?
D. What difficulties did I
encounter?
E. What innovation or localized
materials did I use which I can
share to my fellow teachers?