q

Republic of the Philippines

Department of Education
Region III
SCHOOLS DIVISION OFFICE OF OLONGAPO CITY
STA. RITA HIGH SCHOOL

FIRST QUARTERLY ASSESSMENT IN TLE-10 HOUSEKEEPING

| S.Y. 2022- 2023
NAME: __________________________________________
GRADE & SECTION:_______________________________

Part I. MULTIPLE CHOICE

DIRECTIONS: Write the letter of the best answer. Use capital letters only.
_____1. The act of cleaning the rooms and furnishing of a home is called_____________.
A. Cleaning B. Maintaining C. Housekeeping D. Servicing
_____2. A device that can be used to achieve a task, but not consumed in the process is
_____.A. equipment B. Supply C. material D. Tool
_____3. What do you call a device that uses an air pump to suck up the dust and dirt on
the floor?
A. Cob Webber B. Vacuum Cleaner C. floor buffer D. Water hoses
_____4. It is a cleaning implement for sweeping made of bundle of straws attached to a long
handle.
A. Broom B. Feather duster C. Dust pan D. Scrub
_____5. Which of the following is an electrical appliance that is used to clean and maintain
non-carpeted floor?
A. Cob Webber B. Vacuum Cleaner C. Floor Buffer D. Water Hoses
_____6. The act or process of preserving a tool or equipment, keeping it in a functioning
state and preserving it from failure is called__________.
A. Management B. Maintenance C. Proactive Maintenance D.Reactive Maintenance
_____7. To ensure safe use of the cleaning tools, equipment, supplies and materials, the
employer should offer the worker with _______________.
A. orientation and training B. Safety Measures C.qualification standard D. Training and
Development
_____8. What should you wear to prevent your hands from cuts?
A. Gear B . Mask C. Gloves D. Safety Shoes
_____9. To protect yourself from dropped item, wear _________.
A. Gear B. Mask C. Gloves D. Safety Shoes
_____10. How many rotations per minute does a speed floor buffer pad have?
A. 10 B. 1000 C. 100 D. 10000
_____11. These are mentioned on the guest registration card which is signed by the guest at
the time of check-in.
A. Guest registration card C. Housekeeping Codes
B. hotel rules and regulations D. Room Keys
_____12. Which of the following refers to a room in the hotel where guests can leave their
baggage in order to collect it later?
A. Maintenance room B. Luggage Room Facility C. Supply room D. Guest Room
_____13. Which of the following is strictly prohibited in a hotel?
A. Pets B. Hazardous Goods C. Valuables D. None of the above
_____14. It is a housekeeper attribute of being honest and showing consistent and
uncompromising adherence to strong moral and ethical principles and values.
A. Industry B. Competence C. Integrity D. Cheerfulness
_____15. They are the people in a hotel who prepare and clean rooms for guests.
A. Household workers B. Room attendants C. Housekeepers D. All of the above
_____16. This refers to beddings, tables, couches, kitchens, television, and carpets in a
hotel.
A. Clothing B. Fittings C. Equipment D. Furnishings
_____17. It is an employee taking an office or administrative support position and their
work is usually performed in a waiting area such as lobby or front office desk of a hotel.
 A. Housekeeping attendant C. Hotel Receptionist
B. Valet D. Room Attendant
_____18. When we say beddings we refer to all of the following except__________.
A. Blankets B. Duvets C. Pillows D. Paper towel
_____19. It is used as the top layer of the bedding to keep the guest warm as they rest.
A. Blankets B. Duvets C. Pillows D. Paper Towel
_____20. A tool which required for wet mopping?
A. Dust pan B. Brooms C. Bucket D. Brushes
_____21. These are rooms where guests are expected to check-out
A. Occupied rooms B. Check-out rooms C. Vacant rooms D. None of the above
_____22. When entering a guest room, you should close it behind you to ensure your safety.
A. True B. False C. Maybe true D. None of the above
_____23. These are room where the guest is not departing and will be staying for another
night.
A. Occupied rooms B. Check-out rooms C. Vacant rooms D. None of the above
_____24. All of the following are tasks a room attendant must do on a daily basis
EXCEPT_____.
A. Maintain storage areas and trolleys B. Prepare for work
C. Identify vacant rooms D. Clean the room
_____25. What is the grooming requirement related to hair for a male housekeeper in a
hotel?
A. Tight and pulled hair B. Short and neat cut hair
C. Dyed hair D. All of the above
_____26. Which of the following is the grooming requirement for a female housekeeper in a
hotel?
A. Tight and pulled hair B. Short and neat cut hair
C. Dyed hair D. All of the above
_____27. All of the following are ways on how to handle guest complains EXCEPT________.
A. Listen attentively to the guest and understand what is exactly wrong
B. Write pertinent details down on the guest tracking sheet
C. Apologized for the inconvenience caused
D. Argue with the guest
_____28. Which of the following is not a basis for providing excellent level of customer
service in housekeeping?
A. Good personal presentation
B. Giving the guests the impression that serving their needs is a chore/imposition
C. Finishing service delivery with a positive statement
D. Handling complaints in a professional manner
_____29. When a guest makes a request it is always wise to confirm the details
to___________.
A. Save time and effort B. Prevent guest frustrations
C. To deliver the correct items requested D. All of the above
_____30. It is a large metal basket on wheels which is used by a cleaner in a hotel to move
clean bed linen, towels and cleaning equipment.
A. Vacuum cleaner B. Floor Polisher C. Trolley D. Buckets
_____31. These are safety signs used when a public area is being cleaned as part of the
overall room preparation process.
A. Dust pan B. Cloths C. Warning signs D. Chemical supplies
_____32. When should the bed be stripped in high-priced rooms or prestige establishment?
A. Change when the condition of the linen requires it B. Every second or third day
C. Everyday D. None of the above
_____33. What is the first action to be taken when there is a stain on a bed linen,
mattresses and couches?
A. Identify the stain B. Use the appropriate cleaner
C. Rubbed/brushed to remove the stained area D. Wash the stained garment
_____34. For a company to considered service-oriented is ___________
A. It must mention customer service in its mission statement
B. Its managers must at one time have been CSRs
C. At least 18.3% of its employees must work in the customer service department
D. Customer service must be addressed by all departments
_____35. What is the first thing in handling guest complaints?
 A. Let the customer vent their anger B. Call the manager
C. Understand how they’re feeling D. Recognize and apologize fowhat
could been done better

_____36. What is the number 1 reason why guests complain?

A. Due to lack of cleanliness B. Because their expectations were not met
C. Rude staff D. Badly dated features
_____37. To deal with guests complaints you need to take the HEAT. What does heat stands
for?
A. Hear, Empathize, Apologize, Take Action
B. Hear, Empathize, Ask, Take Action
C. Hear, Empathize, Ask, Talk Back
D. Hear, End, Ask for their name, Talk to your manager
_____38. Customers who complain __________
A. Had unhappy childhood
B. Have trouble in their primary relationships
C. Are genetically predisposed to be sourpusses
D. Are doing you a service in identifying what isn’t working in your business or
organization
_____39. Why don’t you leave a housekeeping trolley in the middle of the corridor?
A. It makes it harder for movement of people in the corridor
B. It makes it appealing for theft
C. It helps avoid injuries by people bumping into them
D. all of the above
_____40. What are the three pieces of equipment a room attendant must prepare?
A. trolley, vacuum cleaner, floor buffer
B. brooms, brushes, mops
C. buckets, dust pan, cloths
D. protective gloves, warning signs, mops
_____41.The property of these wastes are those that can be broken down (decomposed) into
their constituent elements by bacteria and other microorganisms.
A. Biodegradable B. Non-biodegradable C. Hazardous D.Non-hazardous
______42.This type of waste is a safe substance used commercially, industrially,
agriculturally, or economically. Examples are papers, cardboard, linings, wrappings, paper
packaging materials or absorbents.
A. Biodegradable B. Non-biodegradable C. Hazardous D.Non-hazardous
______43.Examples of this type of waste are paint, motor oil, pesticide, prescription drugs,
air fresheners, and batteries.
A. Biodegradable B. Non-biodegradable C. Hazardous D. Non-hazardous
______44.This type of waste is considered as any discarded item that cannot be broken
down by living organisms. This trash accumulates in the environment because it cannot
return to its origins.
A. Biodegradable B. Non-biodegradable C. Hazardous D. Non-hazardous
______45.The process flow of waste management refers to the following except for one
A. Reduce B. Reuse C. Recycle D. Return___
______46.The giving of relief goods to victims of a strong typhoon is an example of which
process in the Disaster Management Cycle?
A. Mitigation B. Preparedness C. Response D. Recovery
______47.The setting of housing tents for the victims of the storm surge in Leyte is an
example of which process in the Disaster Management Cycle?
A. Mitigation B. Preparedness C. Response D. Recovery
_______48.A Fire Drill and an earthquake drill is an example of which process in the
Disaster Management Cycle?
A. Mitigation B. Preparedness C. Response D. Recovery
________49.This program aims to reduce or avoid the potential losses from hazards, assure
prompt and appropriate assistance to victims of disaster, and achieve rapid and effective
recovery.
A. Disaster Awareness B. Disaster Preparedness and Management
C. Disaster Preparedness D. Disaster Management
________50.The Philippine Clean Air Act is guided by the following principles except for one:
A. Protect and advance the right of the people to a balanced and healthful ecology in accord
with the rhythm and harmony of nature;
B. Promote and protect the inter-galactic environment while organizing the primary
responsibility of ALIEN government units to deal with extra-terrestrial problems;
C. Recognize that the responsibility of cleaning the habitat and environment is primarily
area-based; and
D. Recognize that a clean & healthy environment is for the good of all and should therefore
be the concern of all.

PREPARED BY: Checked:

CELEE ANN KRIS MAMON-HERRERA JESUSA P ACUNA/BONA M.DIAG

Teacher I Head Teacher III/ TLE Coor

NOTED BY:

NENITA P. AVILANES Ed.D

PRINCIPAL IV
 Republic of the Philippines
Department of Education
Region III
SCHOOLS DIVISION OFFICE OF OLONGAPO CITY
STA. RITA HIGH SCHOOL

TABLE OF SPECIFICATIONS OF FIRST QUARTERLY EXAMINATION IN TLE 10

Learning Cognitive Process of Dimension

No. of No. of
Competencies/
Hours Items Remembering Understanding Applying Analyzing Evaluating Creating
Code

CLEAN LIVING
ROOM, DINING
ROOM, 8 3 1, 2, 3
BEDROOMS,
BATHROOM
AND KITCHEN
Types of floor
and surface
texture
1.1 Hard floors
1.2 Soft floors
2. Procedures 8 2 4 7
and techniques
in floor and
surface
cleaning

Floor care and

maintenance
6. Types of 8 2 5, 6
stain

7. Procedures
and techniques
in removing
stains on 8 1 8

5. Care and
maintenance
of
equipment 8 1 9

Types of 2
8 10 11
equipment

Duties and
responsibility 8 1 12
of a
Housekeeper
/Job
description
Total
56 50 10 10 10 10 5 5

Answer Key
1. a 11. a 21. a 31. b 41.d

2.a 12.a 22.a 32.b 42.a

3.b 13.c 23.c 33.b 43.d

4.a 14.b 24.b 34.d 44.d

5.a 15.a 25.c 35.a 45.c

6.b 16.a 26.c 36.c 46.a

7.a 17.b 27.a 37.c 47.c

8.c 18.b 28.c 38.d 48.c

9.a 19.a 29.b 39.a 49.c

10.b 20.a 30.c 40.b 50.a