PROJECT CLAID (Contextualized and Localized Activities Intended for Distance Learning)

Name : ____________________________Date:____________Score:__________

TECHNICAL-VOCATIONAL-LIVELIHOOD
FRONT OFFICE SERVICES 9
Quarter 3 – Week 8
Competency: Conduct self-evaluation of performance in providing club
reception services using rubrics

Lesson: CONDUCT SELF EVALUATION ON THE REQUIRED

PERFORMANCE RATING
Objectives:

Concept:

A self‐evaluation is your thoughtful review of your performance during

the evaluation cycle.  It involves rating established goals, competencies,
and overall performance.

You become an active participant in your own evaluation when you

perform self evaluation. It enables you to honestly assess your strengths
and also areas you need to improve.  You then can participate more
constructively in the evaluation meeting with your supervisor.  Self‐
evaluation also serves to increase commitment to goal
setting/achievement, competency development, and career planning

This activity sheet will enable the learners to be aware and be trained
on the process of self-evaluating his / her performance in providing club
reception services.

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd
 ACTIVITY NO.1

Directions: Classify the following competencies according to its correct

categories.

Provide accurate advice and information on club services and facilities to

customers and club members as required

Check membership badges/cards upon entry

Assist sign-in of guests

Explain club membership and club rules to the public and members following
standard procedures

Explain and fill up membership application forms clearly and completely

Check and maintain membership records

Ensure that members and guests comply with dress and age regulations

Refer disputes over entry to club to security, supervisor, or other relevant person

Provide information on Club Services Monitor Entry to Club

and Process Membership

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd
 ACTIVITY NO. 2

Directions. Determine the competency shown in each picture.

Select your answer from the choices below. Write only the letter of the
correct answer.

A. Provide accurate advice and information on club services and facilities to

customers and club members as required
B. Check membership badges/cards upon entry
C. Assist sign-in of guests
D. Explain club membership and club rules to the public and members
following standard procedures
E. Explain and fill up membership application forms clearly and completely
F. Check and maintain membership records
G. Ensure that members and guests comply with dress and age regulations
H. Refer disputes over entry to club to security, supervisor, or other relevant
person

1. ___________

https://images.app.goo.gl/9Fr1EUt6m95gygsy7

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd
 2. __________

https://images.app.goo.gl/mW6KFcTih3RBNcCa7

3. __________

https://images.app.goo.gl/LBgEAb6oppUQZzN67

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd
 4. __________

https://images.app.goo.gl/YcaNxjMzSM4Sf9aE9

5. __________

https://images.app.goo.gl/2sTDkZgdJiBpT9SP9

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd
 6. __________

https://images.app.goo.gl/6SDy5ts1fP98doAA7

7. __________

https://images.app.goo.gl/B6JuNRM5no9tsuwn7

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd
 8. __________

https://images.app.goo.gl/yqv46ixdRBshvhBC7

ACTIVITY NO. 3

Directions. Determine the competency conferred in each situation.

Choose your answer from the box. Write only the letter of the correct
answer.

A. Provide accurate advice and information on club services and facilities to

customers and club members as required
B. Check membership badges/cards upon entry
C. Assist sign-in of guests
D. Explain club membership and club rules to the public and members
following standard procedures
E. Explain and fill up membership application forms clearly and completely
F. Check and maintain membership records
G. Ensure that members and guests comply with dress and age regulations
H. Refer disputes over entry to club to security, supervisor, or other relevant
person

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd
 1. Mr. Arevalo wanted to register as a club member of the hotel’s facility so he
can easily use the hotel’s facilities and amenities. The FO staff explained and
gave him a form for his registration. What competency is shown in this
situation?

A. Check membership badges/cards upon entry

B. Assist sign-in of guests
C. Explain club membership and club rules to the public and members
following standard procedures
D. Explain and fill up membership application forms clearly and
completely

2. Mr. Arevalo’s application for club membership has been approved. He simply
shows his membership card to the FO staff. Upon verifying his membership
card by the FO staff, he then is permitted to use the hotel’s facilities. Which
competency is presented in this situation?

A. Check membership badges/cards upon entry

B. Assist sign-in of guests
C. Explain club membership and club rules to the public and members
following standard procedures
D. Explain and fill up membership application forms clearly and
completely

3. The FO staff ensures the information files of the club members regularly.
Which competency is portrayed in the scenario?

A. Explain club membership and club rules to the public and members
following standard procedures
B. Explain and fill up membership application forms clearly and
completely
C. Check and maintain membership records
D. Ensure that members and guests comply with dress and age
regulations

4. Ms. Gomez, as a new club member, needs to be informed of the guidelines

on the use of hotel’s facilities by the FO staff. What competency must be
initiated in this situation?

A. Explain club membership and club rules to the public and members
following standard procedures
B. Explain and fill up membership application forms clearly and
completely
C. Check and maintain membership records
D. Ensure that members and guests comply with dress and age
regulations

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd
 5. Due to insufficient gym equipment, an argument arose among the members of
the club. The FO staff immediately report the incident the supervisor and
security. What competency is exhibited in this act?
A. Explain and fill up membership application forms clearly and
completely
B. Check and maintain membership records
C. Ensure that members and guests comply with dress and age
regulations
D. Refer disputes over entry to club to security, supervisor, or other
relevant person

Reflection:

I have learned that…

_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________

I have realized that…

_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________

I will apply…
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd
 REFERENCES:

1. K to 12 Basic Education Program, Technology and Livelihood

Education – Home Economics – Front Office Specialization Course for
Grade 9. Retrieved from
https://www.scribd.com/document/358058134/Lm-Front-Office?
fbclid=IwAR1gBgBqBuBvomIpHtu1pwdDckD1EMULMOImWF-
fuvZpgihAnRJL0gdirOo

2. https://images.app.goo.gl/9Fr1EUt6m95gygsy7
3. https://images.app.goo.gl/mW6KFcTih3RBNcCa7
4. https://images.app.goo.gl/LBgEAb6oppUQZzN67
5. https://images.app.goo.gl/YcaNxjMzSM4Sf9aE9

6. https://images.app.goo.gl/2sTDkZgdJiBpT9SP9
7. https://images.app.goo.gl/6SDy5ts1fP98doAA7
8. https://images.app.goo.gl/B6JuNRM5no9tsuwn7
9. https://images.app.goo.gl/yqv46ixdRBshvhBC7

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd
 Prepared by:

CRISTINE T. MENDOZA
Ilaya Barangka Integrated School
SDO Mandaluyong

Editors:

JOSEPHINE A. DINGLASAN FLORABELLA D. BUELVA ______________

Content Language Layout

Approved:

_____________________________________
PSDS/EPS in Charge

Week No. 8 Code: TLE_HEFS9- 12CR-IIIj-20

Competency: Conduct self-evaluation of performance in providing club reception services using rubrics
MELC Quarter 3rd