Room Service Department

(ring!!! Ring!!!)

Room Service : goodmorning/ afternoon/ evening , room service department, speaking how may i
help you?

Guest: hello, i would like to order breakfast.

Room Service: Would you tell me your room number and your name please?

Guest: my name is im in room 305

Room Service: (writing in record book) What would you like to order ma’am/sir, ?

Guest: i would like to have a set of continental breakfast Room Service:

Room Service: would you like to hava a coffee or tea?

Guest: no. Thanks do you have any fresh juice?

Room service: yes, we do we have orange juice, apple, watermelon and pineapple

Guest: i would like to have one orange juice please.

Room service: (writing) would you like to add a set of tropical fruits?

Guest: what kind of fruit do you have?

Room Service: we have pineapple, apple, watermelon, grapes and papaya

Guest: yes, i want on set of tropical fruits please.

Room service: will there be anything else?

Guest: no. Thanks thats all .

Room service: may i repeat your order? Your ordered a set of continental breakfast, one orange juice, and a set of
tropical fruits.

Guest: yes.

Room service: what time would you like to served?

Guest: around 7please

Room service: ( writing ) certainly, Ms./Mr. Your order will be served around 7 o’clock . thank you
for using the room service facilities, i hope you enjoy your meal . have a nice day.

Guest: okay.

IN THE KITCHEN ( COOKING)

CHECKING THE FOOD

Room service 1: goodmorning miss

Checker : goodmorning mr./ms. .

Room service1: this is order for room 305

Checker: (checking the request form for order and check everytime when the room service open the plate or show you)
one set of continental breakfast,(checking) one orange juice(checking) one set of tropical fruits.(CHECKING) Cutlery.
(checking)
Room servive1: (SHOW)(open the plate)one set of continental breakfast, (open) one orange juice and (open)one set of
tropical fruits.

Checker: ( WRITING and give to room service the request form ) thank you.

ARRIVAL OF REQUEST

Room service1: ( fix the uniform)( KNOCK!!! KNOCK!!) room service....... ( knock!!! Knock!!) room service...

Room service1: goodmorning, excuse me miss, room service

Guest: (open the door) yes, please come in

Room Service: (push the plate cart when you inside the room, close the door) this is your breakfast . one set of
continental breakfast(show), one set of tropical fruits (SHOW)and one orange juice(show).where should i put your
breakfast?

Guest: just leave it there.

Room service1: is there anything else do you want?

Guest: no, thanks

Room service1: okay. Could you please sign the bill?

(going to the guest and give the bill record and sign)

Room Service: this your bill . please check your bill.

Guest: ( check the list and sign the bill)

Room service: thank you

Guest: thank you.

Room service: ( back to near of the door or beside or plate cart ) okay i will be back in one hour or contact the room
service or leave it outside of your door. Please enjoy your breakfast. Thank you

Guest: thank you.

ONE HOUR LATER

Room service1: ( fix the uniform ) (KNOCK!!! KNOCK!!) room service.... (knock!! Knock!!) room service.....

(open the door)

Room service: excuse me, may i clean your plate?

Guest: yes, please.

( entering the room) AFTER CLOSE THE DOOR ( ARRANGE THE PLATE AND CLOSE THE LEFT FOOD)

Room service1: how’s the food miss/mr.?

Guest: its very nice, especially the toast.

Room service1: thank you,... is there anything else i can help?

Guest: no. Thank you

Room service: okay thank you . have a nice day.

Guest: you too..

(bring the plate cart and go outside CLOSE THE DOOR)