JOB SHEET

ROOM SERVICE

Name :
Class :
Date of USK :

I. Task Activity :
 Communicate by phone
 Provide Tray Set Up
 Sequence of Room service

A. Activity Communicate by phone

OT: Room service, good morning! this is _ speaking. How may i help
you?
Guest: I want to order Indonesian breakfast
OT: May i know your name and your room number, please?
Guest: Okay i'm _ at room 504
OT: Okay mrs, so your menu is Indonesian breakfast, you ordered
seafood fried rice and orange juice, do you want some coffee or tea?
Guest: I want to order one americano, please
OT: Okay, mrs. i repeat your order one seafood fried rice, orange juice
and one americano. Your order will come in 15 minutes. The total
amount of your order is
one thousand twenty rupiah would you prefer to pay it on cash or charge
it your room?
Guest: Just charge it to my room, please
OT: Okay mrs, is there anything else that i can help you?
Guest: No, thanks
OT: Okay mrs, thank you for calling. Have a nice day!
 B. Activity Provide Room Service

Breakfast Menu :

 Continental breakfast

Orange juice
*
All varian bread
s/w butter and pineapple jam
*
Coffee

 Indonesian Breakfast

Orange Juice
*
Fried Rice
Seved with Sunny side up
*
Hot Tea

LAY OUT

Continental Tray Set UP

Indonesian Tray Set Up

 II. EQUIPMENT PLAN

BERISI DAFTAR ALAT YG DIBUTUHKAN UNTUK TRAY SET UP

Tabel dibuat seperti restaurant service hanya alat disesuaikan saja !!!!

C. SEQUENCE OF SERVICE

BERISI TAHAPAN WAITER MEMASUKI KAMAR TAMU MULAI GREETING

UNTIL FAREWELL

Contoh percakapan dibawah ini disesuaikan saja mana yg part utk memsuki kamar
tamu (ini contohnya salsa)

No. Conversation DELETE

!!!
1. Taking Order (The Conversation available below) : 5 minutes
A. Room Service : “ Good morning, Room Service.
This is Salsa, How may I help you?”
B. Guest : “Good morning, Salsa. I’d like to have
my breakfast delivered to my room, please.
C. Room Service : “Certainly, Madam. May I know
your name and your room number, please?”
D. Guest : “My Name is Syifa and it is room 48
E. Room Service : “What would you like to order
for your breakfast, Mrs. Syifa? We have
Indonesian Breakfast, Continental Breakfast, and
American Breakfast.”
F. Guest : “Err I’m very hungry now and would like
to have a slight breakfast. Do you have any
sugesstions?”
G. Room Service : “Very well, if you’d like a slight
breakfast, then we suggest you order the
Continental Breakfast.

Room Service : “Very well, if you’d like a slight

breakfast, then we suggest you order the
Indonesian Breakfast.”
H. Guest : “May I know what is included in the
Continental Breakfast, please?”

Guest : “May I know what is included in the

Indonesian Breakfast, please?”
I. Room Service : “Sure, Madam. We have orange
juice or some juice, wheat bread with peanut jam,
and for the beverage you can choice tea or coffe.”

Room Service : “Sure, Madam. We have orange

juice or some juice, Fried Rice, Soto Betawi,
and
for the hot beverage you can choice coffe or tea.”
 J. Guest : “Okay, I’d like to have the Continental
Breakfast, please?”

Guest : :Okay, I’d like to have the Indonesian

Breakfast, please?”
K. Room Service. : “How do you like your juice and
hot beverage, Madam?”

Room Service : “How do you like your juice and

beverage, Madam?”
L. Guest : “I’d like for orange juice and coffe,
please.”

Guest : “I’d like for mango juice and tea, please.”

M. Room Service : “Very well, your total is
Rp. 160.000 and it will be charged to your
emenities account.”
N. Guest : “That’s no problem.”
O. Room Service : “You’re order will be delivered
to your room as soon as its already. Enjoy your
meal Mrs. Syifa.”
P. Guest : “Thank you.”
2. Copy orders to Captain Order 2 minutes
3. Setting up tray or trolley 5 minutes
4. Take orders to the room 15 minutes
5. Enter the guest room while knocking the door and saying 25 minutes
“Room Service”
A. Greetings
Room Service : “Hello, Good
morning madam/sir. How are you
today?
Guest : “Good morning, im good today.”
Room Service : “This is your Continental
Breakfast. Where should i put this? Do you want
me to set up or not?”

(Room Service : “This is your Indonesian

Breakfast. Where should I put this? Do you want
me to set up or not?”)

Guest : “Put on the table, and yes set up please.”

Room Service : *Set up the menu* Well madam,
this is your Continental Breakfast there are one
glass of orange juice, wheat bread with peanut
jam, and for the hot beverage is one glass of
coffe. Would you like anything else, Madam?

(Room Service : *Set up the menu* Well

madam, this is your Indonesian Breakfast there
are one glass of mango juice, Fried Rice, Soto
Betawi, and for the hot beverage is one glass of
tea. Would you like anything else, Madam?”)
Guest : “Nope, thank you.”
Room Service : “Well madam, would you like to
take your bill now?
Guest. : “Yes, please.”
Room Service : “Excuse me madam, this is your
bill. Would you like to pay it through cash or
debit carrd?”
Guest. : “I’d like pay with the debit carrd,
please.”
Room service : “Here’s, madam.”
Guest : “Thank you.”
Room Service : “Well madam, I’ll be back until
1 hour to clear up your menu. Hope you enjoy
your meal.
Guest : “Alright, thank you.”
 Until 1 hour
Room Service : * Knocking the door* “Room
service”
Guest : * Open the door and let room service
in* Room Service : “Good morning, Madam.
Have you finish your meal?
Guest : “Good morning, yes im done”
Room Service : “Well madam, may I take your
plate and cleap up it now?”
Guest : “Yes, clear up please.”
Room Service : * Clear up* “How abaout your
meal, madam?”
Guest : “That’s tasty really good!”
Room Service : “Thank you madam. Did you
need anything else?”
Guest : “No, I’ve got all the I want, thank you.”
Room Service : “Alright madam, thank you and
have a good day!”
Total 52 minutes