Saint Joseph Vocational and Technical Training and Assessment Center, Inc.

FOOD AND BEVERAGE SERVICES NCII

Lawa an, Roxas City, Capiz

FOR TABLE RESERVATION

Intro: Ringing
Front desk: Good morning thank you for calling ST. JOSEPH cuisine, this is Mr./Ms. ___________
speaking how may I help you?
Guest: Yes, Mr./ Ms. ________ good morning; I would like to make a table reservation
good for two (2) persons.
Front desk: Certainly Ma’am/ Sir when at what time?
Guest: on _________ @ 6:30 pm.
Front desk: for whose name ma’am/ sir?
Guest: Ms. Annie
Front desk: can I have your phone number please.
Guest: yes my phone number is __________
Front desk: ok Ms. Annie. May I repeat your phone number is, ___________.
Guest: It is indeed
Front desk: do you have any special request ma’am/ sir?
Guest: ok I want my table set-up ___________.
Front desk: ok Ms. Annie, may I confirm your reservation: a table for two (2), tomorrow night @
6:30 pm and your table set-up is ________.
Guest: that’s great I really appreciate it.
Front desk: thank you for choosing SAINT JOSEPH cuisine.
This is Mr./ Ms. ____________. Please do call us again.
Guest: likewise have a great day.

Guest Details
NAME:
TIME & DATE:
PHONE #:
TABLE RESERVATION
SPECIAL REQUEST:
 (FINE DINING)

Intro:
Waiter: good morning/ evening ma’am/ sir, welcome to Saint Joseph cuisine, do you have any
reservation?
Guest: Yes
Waiter: may I know whose name in the reservation ma’am/ sir?
Guest: It’s Ms. Annie
Waiter: for a moment ma’am/ sir, you may take your seat as I confirm your reservation.
Guest: thanks.
(Checking the reservation)
Waiter: thank you for waiting, your reservation is confirmed. This way to the dining hall please.
Guest: thank you very much.
(At the dining area)
Waiter: I’m ____________ your waiter this morning/ afternoon. This is your table reservation /
sir, is the table convenient for you? If yes, have a seat ma’am/sir. If no, would you like to
transfer to other table ma’am/ sir? Excuse me ma’am/ sir, may I unfold the table napkin
in your lap? Excuse me ma’am/ sir.
Guest: ok
Waiter: excuse me ma’am/ sir may I present to you the menu card for your selection?
Guest: sure
Waiter: excuse me for a while ma’am
Waiter: excuse me ma’am/ sir may I pour the water in your water goblets? (Ladies first) excuse
me for a while ma’am/ sir.
Guest: yes
Waiter: excuse me ma’am/ sir, may I now take your order please?
Guest: ok I want _______
Waiter: (suggest & repeat order) anything else you want to add ma’am/ sir? ( yes? No)
your order will be serve after 15- 20 minutes upon preparation. It is alright for you
ma’am/ sir?
Guest: yes/ no
Waiter: may I now take the menu card ma’am/ sir? Excuse me ma’am/ sir for a while, I will
process your order.
Waiter: served complementary bread and butter. After serving, review/ check the order slip and
get the unnecessary/ justify the table utensils).
Served
1. Cold beverage
2. Soup
3. Salad
4. Wine
5. Main course
6. Dessert
7. Hot beverages

Waiter: excuse me ma’am/ sir, here is your ______ juice (serve at the right side of your guest).
Excuse me for a while.
Guest: Thank you
Waiter: excuse me ma’am/ sir, here is your ______ soup, excuse me for a while.
Waiter: excuse me ma’am/ sir, are you done? How’s the taste?
Guest: good
Waiter: (if good) thank you for the compliment ma’am/ sir. (If salty/ very sweet) I’m sorry for
that ma’am/ sir. I will inform our kitchen chef to adjust the saltiness/ sweetness of your
______. Would you like me to change your________. May I get the soiled dishes?
Guest: sure
Waiter: (bush out the soup together with the complimentary bread and butter)
Waiter: excuse me ma’am/ sir here’s your _______ salad. Excuse me for a while.
Waiter: excuse me ma’am/ sir are you done? May I get the soiled dishes? (Bushed out together
w/ show plate)
Guest: sure
Waiter: (present the wine) excuse me ma’am/ sir may I present to you your (red, white) wine,
_____ (brand of wine), manufactured in _______ year_______. It’s my privileged to
open your wine ma’am/ sir, it’s my pleasure to pour your ________ wine bottle on your
table/ bucket?
Guest: yes please
Waiter: excuse me for a while
Waiter: (serve main course, then dessert, hot beverages)
Waiter: excuse me ma’am/ sir is there anything else that I can do for you?
Guest: no
Waiter: would you like to settle your bill?
Guest: yes
Waiter: excuse me for a while; I will process your bill. (go to the counter and make a bill receipt,
add the exact price base on the menu card)
Excuse me ma’am/ sir, here is your bill. (when guest open the bill folder) your bill is PHP
___. How would you like to settle your bill? It is I cash or credit card?
Guest; cash (credit card)
Waiter: (if cash) I receive from you PHP______. Excuse me for a while. I will process your
change.
(If credit card) may I have your credit card? Excuse me for a while, I will process the
validation of your credit card.
Waiter: (change) excuse me ma’am/ sir, here is your change. Thank you for dining with us. I
hope you will come back again have a nice day.
(Credit card) excuse me ma’am/ sir, please sign over printed name to conform the
validation of your credit card. (After signing) here’s your credit card. Thank you for
dining with us, I hope you will come back again have a nice day.
 SEQUENCE OF ROOM SERVICE

(PHONE CONVERSATION) need to check

(RING!!!!!!!) INCOMING CALL FROM GUEST

Room attendant: room service good morning! This is _________ speaking. How may I help you?

Guest: I would like to have a breakfast/ do you serve breakfast here?

Room attendant: yes ma’am/ sir, but before that may I know your name and room # please?

Guest: I am Mr./ Ms. _________ at room ___.

Room attendant: if you don’t mind ma’am/ sir, how do I prefer to call you?

Guest: you call me Mr./ Ms. _______

Room attendant: ma’am/ sir, we serve three (3) kinds of breakfast here: American breakfast and
Filipino breakfast for only php150 and continental breakfast for only php130.
American breakfast is composed of ______, Filipino breakfast is composed of
_________and continental breakfast is composed of? What do you want
ma’am/ sir?

Guest: I want __________

Room attendant: how about your cold beverage ma’am/ sir?

Guest: I want____________

Room attendant: how about your hot beverage ma’am/ sir?

Guest: I want________

Room attendant: is that all ma’am/ sir? ______.

Guest: yes

Room attendant: may I repeat your order ma’am/ sir _____. Your order the following: _________
did I take your order correctly ma’am/ sir?

Guest: yes

Room attendant: ma’am/ sir my I ask if what is the mode of payment to settle your bill? Is it cash
or room charge?

Guest: cash

Room attendant: if you don’t mind ma’am how much your cash on hand ma’am/ sir?

Guest: PHP_____

Room attendant: ok ma’am/ sir _______, may inform you that your food will be deliver 15
minutes from now, thank you for calling room service have a nice day.
 DELIVERY OF FOOD
Room attendant: knock!!! (2 to 3 times gently) sound off ‘’room service’’
Guest; (open the door)
Room attendant; good morning ma’am/ sir I am _________ your room service attendant
and you are ma’am/ sir_______ at room ________. Am I right? (Guest
says yes) Here is your food ma’am/ sir may I come in?
Guest: yes come in.
Room attendant: may I close the door ma’am/ sir______?
Guest; yes
Room attendant: by the way ma’am/ sir ______. Where would you like to set-up your
food? I will set-up on the table or I just leave it on the tray?
Guest; leave it on the tray. (When guest would like to set up her food on the
table, you have to set –up the food on the table).
Room attendant: ma’am/ sir may I present to you your food, you order the following:
_______, did I bring your order correctly?
Guest: yes
Room attendant: ma’am / sir may I present to you your bill, your bill is php______(get the
cash) and here is your change. (Don’t mention the changed amount). (if
room charged) ask the signature of the guest over printed name and
room # for room charge.
Room attendant: what time would like me to come back to clean the soiled dishes?
Guest; you can come back 30 minutes from now.
Room attendant: okay ma’am/ sir ______ enjoy your breakfast and have a nice day.
Guest: thanks
BUSSING OUT OF SOILED DISHES
Room attendant: knock (2 to 3 times) room service
Guest: (open the door)
Room attendant: good morning ma’am/ sir, I’m _________ your room service attendant
I’m here again to get the soiled dished, may I come in?
Guest; come in
Room attendant: thank you for the comment ma’am/ sir may ask your comment or
suggestion about my service? How about the food?
Guest; good
Room attendant: thank you for the comment ma’am/ sir or I’m sorry about that ma’am/ sir
I assure you _____, may I get now the soiled dishes?
Guest; yes
Room attendant: thank you for staying in our hotel and don’t hesitate to call room service
for your assistance. Have a nice day.