PHRASEOLOGY FOR A LA CARTE SERVICE

1. WELCOMING THE GUESTS AND ESCORTING THE GUESTS TO THEIR TABLE.

Waiter: Good morning Maam/Sir, welcome to (name of the restaurant) do you have any
reservations?
Guest: Yes / None. If none.
Waiter: Table for how many Maam/Sir?
Guest: (The guest will request the number of table). Example: 1
Waiter: This way please. Will this table be alright for you Maam/Sir?
Guest: Yes.
Waiter: Please have a seat. May I unfold your table napkin?
Guest: Yes. (The waiter will unfold the table napkin)
Waiter: Excuse me Maam/Sir.

2. OFFERING AND SERVING DRINKS

Waiter: Excuse me Maam/Sir, may I fill your glass with water?
Guest. (Yes or No)
Waiter: Excuse me Maam/Sir.

3. GIVING THE MENU CARD AND WAITING FOR ORDERS

Waiter: Excuse me Maam/Sir, may I present to you our menu for your selection. Ill be back to
get your order. Excuse me Maam/Sir.
Excuse me Maam/Sir, may I take your order now?
Guest: Yes. I want to order..
( The waiter will suggest some foods or specialty of the house)
Waiter: May I repeat your order Maam/Sir?
You ordered (The guest will repeat the order)
Thank you Maam/Sir, your order will be serve within ______(no. of minutes)

4. BRINGING THE LIST OF ORDERS TO THE KITCHEN

(The waiter will prepare all the orders)

5. FILLING UP WATER GLASSES

Waiter: Excuse me Maam/ Sir. May I refill your glass with water?
Guest: (Yes or No)
Waiter: Excuse me Maam/Sir.

6. CHECKING THE TABLE SET-UP AND ADDING MISSING PIECES IF NEEDED

7. SERVING THE ORDERS ACCORDING TO SEQUENCE

The basic sequence of service:
Appetizer
Soup
Salad
Main course
Dessert

8. SERVING TEA OR COFFEE. (Optional)

Waiter: Excuse me Maam/Sir heres your tea/coffee.

9. PRESENTING THE BILLS

Waiter: Excuse me Maam/Sir heres your bill.
I received _______ . Ill be back to get your change.

10. SETTLING YOUR BILLS

Waiter: Here is your change Maam/Sir,.

11. THANKING THE GUESTS

Waiter: Thank you for dining Maam/Sir. We look forward for your next visit.