Answering the telephone:

Wish the caller as per the time of the day:

Good (morning / afternoon / evening). Roof Top Restaurant Albert speaking. How may I help you?

Acknowledging a reservation request

Certainly Mr. David, (use name if whenever known)

Yes of course sir or madam, (use name if known)

Taking the table reservation details:

Standard questions

May I have your name, please?

When would you like book your table?

A table for how many guests?

Where would you like to sit?

Do you prefer a smoking area? (Only applicable if your restaurant has separate smoking area / zone)

When you check the reservations book

Please excuse me, (name), while I check the reservations.

Please allow me to put your call on hold, While i check the availability.

Just one moment, please (name), while I see what we have available.

Returning to the caller

I’m sorry to keep you waiting, (name).

Sorry to keep you on hold, (guest Name)

May I have your (mobile number), please?

Confirming the details

May I please repeat the table reservation details, A table for (2) (this afternoon / on Sunday, 31 October)
at (2.00 p.m.) in the name of (Mr. David). And your (telephone number) is (123456789). Is that details
correct?
Saying goodbye

Thank you very much for calling, Mr. David. We look forward to seeing you then. Have a great day
ahead.

When a table is not available or where the guest wants one

I’m afraid we don’t have a table at that time. Would (2.30) be suitable?

I’m afraid we don’t have a table available there at that time. But there is a table available (say where)
then. Would that be suitable?

Offering an alternative

May I help you to reserve a table at another of our restaurants instead?

Perhaps you’d like to have (lunch) in the (Wok Restaurant), where there will be a buffet this afternoon.

Process for reconfirming a restaurant table reservation request:

Standard reconfirmation

Good Morning, Mr. David. This is Albert from the Roof Top restaurant speaking.

I would like to reconfirm your reservation for a table for 2 this afternoon at 02:00 p.m.

Thank you very much for making the reservation and we look forward to being of service to you and
your (guest) this evening.

Reconfirmation of a table reservation with a special request

Good afternoon, Mr. David. This is Albert from the Roof Top restaurant speaking.

I would like to reconfirm your reservation of a table for 2 this evening at 7:00 pm.

A birthday cake with the wording "Happy Birthday to Betty" has been arranged for tonight.

Should you have any other request, please let us know.

Thank you very much for making the reservation and we look forward to being of service to you and
your (guest) this evening.
 Useful Dialogue for Room Service
I.   Context
     The Room Service Department takes food and beverage orders from hotel guests to
be delivered to the guests’ rooms.  Room Service has to be very familiar with the menu in order
to successfully handle a room service order.  In this dialogue, “RS” is the room service clerk “G”
is the guest.

II.  Dialogue
RS：Room Service, good morning.
G：I’d like to order breakfast.
RS：No problem, what would you like to have?

G：I’d like to have a glass of orange juice, a fried egg and two slices of toast. 
RS：Would you like coffee or tea?
G：No thanks.  Do you have strawberry jam and butter?
RS：Yes we do, anything else for you?
G：That’s all.
RS: Would you like to order additional pancakes for your breakfast mam/sir?
G: No. Thanks. That would be all.
RS：Let me repeat your order, a glass of orange juice, a fried egg, two slices of toasts with
strawberry jam and butter.  Is it correct?
G：Yes, how long will it take?
RS：About 20 minutes.  Would you please tell me your room number and name?
G：My name is Rita in Room 2005.
RS：Thank you for calling us.
Knock the door 3x
RS: Room Service,
RS:Good morning mam/sir here is your oder, may I come in?
G: Sure, pls come in.
RS: Where do you want me to place your order mam/ sir?
RS:I will place it here on your side table mam/sir.
RS:Here is your bill mam/sir a total of 560.00, would you like to pay it buy cash or room charge?
G:Room Charge.
RS:Can I have your signature on the bill mam/sir.
RS:If you need anything mam/ sir, don’t hesitate to call us.
RS:Thank you! EnJoy your meal.
 ………………………………………………………
RS：Room Service.  How may I help you?
G：This is Mary in room 2010, I’d like to order dinner.
RS：Of course, what would you like to order?
G：I’d like to have an order of beef steak, fries, and corn chowder.
RS：How would you like your beefsteak prepared?
G： Medium-well.
RS：Anything else for you?
G：That will be all.
RS：Let me repeat your order: an order of beefsteak-medium-well, fries, and corn chowder, is that
correct?
G：Yes, it is.  How long will it take?
RS：About 30 minutes
G：That’s good.
RS：Thanks for calling.

III.  Vocabulary
1. order (v)
I’d like to order a copy of that book.
2. medium (adj.)
 I’d like to have my steak done medium.
IV. Sentence Pattern
1. I’d like to have +n. 
I’d like to have a Latte.
I’d like to have a break.
2. What would you like to have for +n.?
What would you like to have for lunch?
What would you like to have for dinner?