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Room - Service (Script)

The document describes a telephone conversation between a hotel guest, Mr. Jeffrey Chou staying in room 123, and the room service attendant, Catherine Joy. Mr. Chou orders a continental breakfast of 2 slices of mango, 1 glass of orange juice, and 2 slices of toasted bread to be delivered at 7:30 am. Catherine Joy repeats the order back to confirm and says the total bill of PHP 300 will be charged to Mr. Chou's room. At 7:30 am, Catherine Joy delivers the order to Mr. Chou's room as requested.

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Steven Librezana
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574 views2 pages

Room - Service (Script)

The document describes a telephone conversation between a hotel guest, Mr. Jeffrey Chou staying in room 123, and the room service attendant, Catherine Joy. Mr. Chou orders a continental breakfast of 2 slices of mango, 1 glass of orange juice, and 2 slices of toasted bread to be delivered at 7:30 am. Catherine Joy repeats the order back to confirm and says the total bill of PHP 300 will be charged to Mr. Chou's room. At 7:30 am, Catherine Joy delivers the order to Mr. Chou's room as requested.

Uploaded by

Steven Librezana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Delivering Orders: Focuses on the process and dialogues involved in delivering food orders to guests' rooms, ensuring a smooth service experience.
  • Telephone Conversations: Explores scripted conversations between room attendants and guests during phone interactions, highlighting politeness and service quality.

Catherine Joy Gacita BSHM 3-F

ROOM SERVICE

TELEPHONE CONVERSATION

ROOM ATTENDANT: Hello Good morning! Thank you for calling room service.This is Catherine Joy speaking ! How may I help you?

GUEST: Hello Good morning! I want to order breakfast.

ROM ATTENDANT: Would you tell me first your full name and your room number please.?

GUEST: Alright ! Im Jeffrey Chou and my room number is 123.

ROOM ATTENDANT: Thank you for that information Mr.Chou!For your breakfast Mr.Chou ! We have Continental, Filipino and American set of
breakfast.What would you prefer Mr.Chou?

GUEST: Continental set of breakfast !

ROOM ATTENDANT: Alright Mr.Chou ! For your Continental set of breakfast we have toasted bread with butter, fresh slices of fruits and fruit
juices.For your Fresh slices fruits ,we have mango,apple and orange ! What would you prefer Mr.Chou ?

GUEST: 2slices of mango !

ROOM ATTENDANT: For your fruit juices ,we have orange juice, pineapple juice and mango juice! What would you prefer Mr.Chou?

GUEST: 1 glass of orange juice !

ROOM ATTENDANT: For your bread ,we have toasted bread with butter and cheese bread ! What would you prefer Mr.Chou?

GUEST: 2slices of toasted bread with butter!

ROOM ATTENDANT: Is there anything else I can for you Mr.Chou?

GUEST: None so far!

ROOM ATTENDANT: Alright Mr.Chou! I will repeat all your oders. You've ordered 2 slices of mango , 1 glass of orange juice ,2 slices of toasted bread
and your room number which is room number 123 and under the name of Mr.Jeffrey Chou.Is that correct Mr.Chou?

GUEST: Yes you said it correctly.

ROOM ATTENDANT: By the way Mr.Chou your total bill is about Php300.00. What way would you settle your bill? Through cash or charge to your
room account?

GUEST: Charge to my room account.

ROOM ATTENDANT: Alright Mr.Chou ! What time would you like to deliver your breakfast?

GUEST: Exactly 7:30 am in the morning.

ROOM ATTENDANT: Certainly Mr.Chou! your ordered will be delivered exactly 7:30 am in the morning.

GUEST: Yes!

ROOM ATTENDANT: Is there anything else Mr.Chou?

GUEST: None so far!

ROOM ATTENDANT: Alright Mr.Chou! Thank you for calling room service and if you have some inquiries don't hesitate to call us.Have a nice day!
Good bye!

DELIVERING ORDERS

ROOM ATTENDANT: ( Knock the door 3times and announce ) Room service! Room service! Room service!
ROOM ATTENDANT: Good morning Room service ! For room 123 and for Mr.Jeffrey Chou?

GUEST: Yes!

ROOM ATTENDANT: Alright Sir ! May I come in ?

GUEST: Yes!

ROOM ATTENDANT: Alright sir here's your breakfast.By the way I'm Catherine Joy your room service attendant for today . Where do you want me to
put your breakfast?

GUEST: Please put in the table please .

ROOM ATTENDANT: Alright sir ! This is your Continental set of breakfast , here's your 2 slices if toasted bread with butter , 1 glass orange juice ,
2slices of mango ,your room number which is room number 123 and under the name of Mr.Jeffrey Chou.Is that correct Mr.Chou?

GUEST: Yes ! You said it correctly.

ROOM ATTENDANT: Alright sir! Is there anything else I can do for you ?

GUEST: None!

ROOM ATTENDANT: Excuse me sir ! Here's your bill.Heres where you need to put your signature.Please read your bill first before proceeding to the
signing.

GUEST: Ok! Thank you.

ROOM ATTENDANT: Your welcome Mr.Chou! By the way I'll be back after 1 hour or you can just call room service to get your plate or you can leave
your plate outside your door .Enjoy your breakfast and have a nice day !

Catherine Joy Gacita BSHM 3-F ROOM SERVICE TELEPHONE CONVERSATION ROOM ATTENDANT: Hello Good morning! Thank you for calling r
ROOM ATTENDANT: Good morning Room service ! For room 123 and for Mr.Jeffrey Chou? GUEST: Yes! ROOM ATTENDANT: Alright Sir ! M

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