1.

10 TABLE NAPKIN FOLDING RUSSIAN SET UP - Generally used for

2. TABLE SET-UP banquets that involve 6-12 guests. All food is
fully prepared in the kitchen and arranged on
serving dishes. Servers bring food to table
AMERICAN SET UP - American service or
and distribute by portion to guests with the
Plate Service is a pre-plated service which
help of a serving gear (fork and spoon)/ the
means that the food is served into the
service always done from the right of the
individual plate in the kitchen itself and
guests.
brought to the guests. The food will be
served course by course: 1. SERVICE/ CHARGER SHOW
PLATE
• Appetizer – Ham n Cheese Biscuit
2. DINNER PLATE
Stack
3. SALAD PLATE
• Soup – Crab n Corn with Bread Sticks 4. BOULLION CUP & SAUCER
• Salad – Caesar 5. TABLE NAPKIN
• Main course – Reverse Sear Steak 6. DINNER KNIFEL OR <CAN BE
• Desert – Triple Chocolate Brownies REPLACED WITH STEAK KNIFE>
7. FISH KNIFE
1. CENTERPIECE 8. SALAD KNIFE
2. SALT AND PEPPER SHAKER 9. SOUP SPOON
3. DESSERT SPOON 10. APPETIZER FORK OR <CAN BE
4. WATER GOBLET REPLACED WITH ESCARGOT>
5. TABLE NAPKIN 11. DINNER FORK
6. DINNER FORK 12. FISH FORK
7. DINNER KNIFE 13. SALAD FORK
8. COFFEE CUP AND SAUCER 14. BREAD & BUTTER PLATE AND
9. BREAD/SIDE PLATE SPREADER
10. BUTTER SPREADER 15. WATER GOBLET
16. WHITE WINE GLASS
17. CHAMPAGNE FLUTE
18. RED WINE GLASS
19. DESSERT SPOON AND FORK
20. COFFEE CUP AND SAUCER W/
TEASPOON

NOTE: CUTLERIES ARE 1 INCH GAP FROM

THE EDGE OF THE TABLE

NOTE: CUTLERIES ARE 1 INCH GAP FROM

THE EDGE OF THE TABLE CUTLERIES 1/2
INCH GAP IN EACH CUTLERIES
FRENCH SET UP - It is very personalized FAMILY SET UP
service. Food is brought from the kitchen in
1. WATER GOBLET
dishes and salvers, which are placed directly
2. BUTTER SPREADER
on the table. Or the food is partially cooked
3. BREAD & BUTTER PLATE
brought from the kitchen on a cart for final
4. NAPKIN
cooking. The food is completed in front of the
5. SALAD PLATE
guests. The plates are kept near the dish and
the guest help themselves 6. DINNER FORK
7. DINNER PLATE
1. CHARGER/SERVICE PLATE 8. TEASPOON
2. TABLE NAPKIN 9. DINNER KNIFE
3. DINNER KNIFE
4. FISH KNIFE
5. SOUP SPOON
6. DINNER FORK
7. FISH FORK
8. SIDE PLATE AND BUTTER
SPREADER
9. DESSERT SPOON
10. WATER GOBLET
11. WHITE WINE GLASS
12. RED WINE GLASS
13. COFFEE CUP AND SAUCER
 3. SEQUENCE OF SERVICE
RUSSIAN / AMERICAN SERVICE
WELCOMING THE GUEST
Guest: (Approaching to the door)
Server: Good Day, Ma'am! Welcome to…
Restaurant. Do you have any reservation?
Guest: I don’t have.
Server: May I suggest a table for you?
Guest: Sure!
Server: Table for how many, Ma'am?
Guest: Good for one, please.
Server: Which do you prefer, Ma'am?
Smoking or non-smoking area?
Guest: Non-smoking, please.
Server: This way, please.
SEATING THE GUEST
Server: Is this table alright with you, Ma'am?
Guest: Yes, I'm okay with this.
Server: Have a seat, Ma’am. (Pull the chair)
Server: Are you comfortable with your seat,
Ma’am?
Guest: Yes
Server: Btw, I am ... I will be your food server
for today. May I lay your table napkin,
Ma’am?
Guest: Sure
Server: (Open the napkin at side)
Excuse me, Ma'am (laying the napkin to the
guest)
. Guest: Sure
SERVING THE WATER
Server: Would you like your water with ice or
none, Ma’am?
Guest: With Ice, please.
Server: Sure, Ma’am. Excuse me, I’ll be
back.
(Get the water jar. Right of the guest using
right hand)
Server: Excuse me, Ma'am. This is your ice-
cold water for your refreshment.
Guest: Thank you.
Server: You’re welcome, Ma’am. Excuse
me, Ma'am
PRESENTING THE MENU
Server: Excuse me, Ma'am. May I present to
you our menu for your selection, Ma’am?
Guest: Sure. Thank you.
Server: (Give the guest ample time to review
the menu) I'll be back later to take your
orders. Thank you.
Guest: Alright, thank you.
ORDER TAKING (right of the guest)
Server: Excuse me, Ma'am, may I take your
orders now?
Guest: Yes please. I want to have (saying
the orders)
• Soup – Crab n Corn with Bread Sticks
• Salad – Caesar
• Main course – Reverse Sear Steak
• Desert – Mango Cake
Server: May I present to you our wine list,
Ma’am?
Server: I would like to recommend Carlo
Rossi Sweet Red wine from the vineyards of
California, USA 2008 with volume of 750ml
and 9% alcohol content.
Guest: Okay, I’ll get it.
Server: Is there anything else you want to
add, Ma’am?
Guest: No, that’s all.
Server: May I repeat your orders, Ma’am?
Guest: Sure
SERVING THE SOUP AND BREAD
(Bring Soup Plater, Ladle, Tong)
Server: Excuse me, Ma'am. Here’s your
Crab n Corn Soup with Bread sticks. Enjoy
your soup, Ma’am.
……..
Server: Excuse me, Ma'am. How do you find
your soup?
Guest: It’s good.

Server: For your soup, you ordered…and to Server: That’s good to hear. Are you done
compliment your main course, you ordered with your soup?
Carlo Rossi Sweet Red wine. Did I get it right, Guest: Yes.
Ma'am?
Server: May I take your plate?
Guest: Yes.
Guest: Yes.
Server: I would like to inform you that your
orders will be served after 15 minutes, Is that
okay with you, Ma'am? (Remove)

Guest: Yes, it's okay.
Server: (Get the menu) Thank you, Ma'am.
I'll be back for your orders. Excuse me
ma’am.
ADJUSTING THE TABLE APPOINTMENT
RUSSIAN: Soup Bowl, Soup Spoon, Bread
Plate, Butter Spreader
AMERICAN: Bread Plate, Butter Spreader
Server: Excuse me, Ma'am. I’ll be back with
your salad.

Server: Excuse me, Ma'am. May I set up SERVING/BUSSING OUT SALAD

your table?
(Bring Soup Plater, Ladle, Tong)
Guest: Yes.
Server: Excuse me, Ma'am. Here’s your
(Remove) Caesar Salad. Enjoy your salad, Ma’am.
……..
RUSSIAN: RIGHT SIDE AMERICAN: LEFT
Server: Excuse me, Ma'am. Are you done
RUSSIAN: Fish fork, Dinner knife replace
with your salad?
with steak knife, Fish Knife, Appetizer fork,
White wine glass, Champagne flute, Coffee
Guest: Yes.
cup and saucer
Server: May I take your plate?
AMERICAN: Coffee Cup and Saucer
Guest: Yes.
Server: Excuse me, Ma'am. I’ll be back with
your soup.
(Remove)
RUSSIAN: Salad Plate, Salad Fork, Salad
Knife,
AMERICAN: None
Server: Excuse me, Ma'am. I’ll be back.
SERVING WINE
(Bring Wine and Small Plate for cork)
Server: Excuse me, Ma'am. May I present to
you The Carlo Rossi Sweet Red wine, from
the vineyards of California, USA 2008 with
volume of 750ml and 9% alcohol content.
Would like me to open the wine for you?"
(Opening the wine)
• Label facing host
• Remove foil
• Remove cork
Server: May I present the cork, Ma’am?
(Present cork in a side plate to host)
Guest: Yes. (Smells cork)
Server: Would you like to taste the wine now,
Ma’am?
Guest: Yes, please.
Server: (Pour small amount of wine to the
glass)
Guest: (Drink)
Server: Is this wine fine with you, Ma’am?
Guest: It’s good. I like it.
Server: (Pour more) May I retrieve the cork?
Guest: Yes.
Server: Enjoy your Red Wine, Ma’am. I’ll be
back with your main course.
……..
SERVING/BUSSING OUT THE MAIN
COURSE
(Bring Plater, Tong)
Server: Excuse me, Ma'am. Here’s your
Main Course. Enjoy your meal, Ma’am.
……..
Server: Excuse me, Ma'am. How do you find
your meal?
Guest: It’s good.
Server: That’s good to hear. Are you done
with it, Ma’am together with your wine?
Guest: Yes.
Server: May I take your plate?
Guest: Yes.
(Remove)
RUSSIAN: Service and Dinner Plate, Dinner
Fork, Steak Knife, Red Wine Glass
AMERICAN: Dinner Fork,Dinner/Steak Knife
Server: Excuse me, Ma'am. I’ll be back.
CRUMBLING DOWN USING NAPKIN AND
B8 PLATE + PICK UP SALT & PEPPER
Bring down the dessert spoon and fork
SERVING/BUSSING OUT DESSERT
(Bring Plater)
Server: Excuse me, Ma'am. Here’s your
Dessert. Enjoy, Ma’am. Excuse me.
……..
Server: Excuse me, Ma'am. Are you done
with your dessert?
Guest: Yes.
Server: May I take your plate?
Guest: Yes.
(Remove)
RUSSIAN: Dessert Spoon and Fork
AMERICAN: Dessert Spoon, Water Goblet
Server: Excuse me, Ma'am. I’ll be back with
your bill.
OFFERING COFFEE/TEA/SERVING
-----
BILL OUT
Server: Excuse me, Ma'am. May I present to
you you're bill? Would you like to pay through
card or cash?
Guest: Thank you.
Server: I receive P1,000.00. I'll be back for
your change and receipt. Excuse me, Ma'am.
PRESENTING CHANGE AND RECEIPT
Server: Excuse me, Ma'am. Here is your
change and receipt.
Guest: Thank you.
Sever. By the way, Ma’am, how did you find
your meal?
Guest: Well, it is good.
Server: I'm glad to hear that ma'am.
BIDDING GOODBYE
Server: Thank you for dining ma'am, hope to
see you again.
RESTAURANT RESERVATION
Scene: A phone call to a restaurant*
Customer: (Dials the restaurant's number
and waits for an answer.)
Receptionist: (Answering the call.) Good
morning! Thank you for calling [Restaurant].
This is [Name]. How can I assist you?
Customer: Hi there! This is Name]. I would
like to make a reservation for one, please.
Receptionist: Absolutely, Ms. [Name], We'd
be delighted to arrange that for you. May I
ask for the date and time you have in mind?
Customer: I would like to reserve on [date]
around [preferred time].
Receptionist: Let me check... Yes, indeed!
We have availability for one at that time.
Customer: Perfect!
Receptionist: May I have your name?
Customer: Certainly. It's under [Your
Complete Name].
Receptionist: Got it. Any particular
preference for your seating? Do you prefer
smoking or non-smoking area?
Customer: If possible, a quiet corner that is
a non-smoking area would be nice. I'm in for
a peaceful dining experience.
Receptionist: Absolutely, [Your Name].
We'll ensure a cozy corner for your solo
culinary adventure. Anything else you'd like
to add?
Customer: No, that's all. Thank you!
Receptionist: Let me repeat your
reservation Ms. [customer name]. A
reservation for one at [date] at the time
[preferred time], you requested for a quiet
corner and a non-smoking area. Did I get it
right ma'am?
Customer: Yes, that's right.
Receptionist: We look forward to hosting
you on [date] at [preferred time]. If you need
to make any changes or have further
requests, feel free to give us a call. Have a
delightful evening!
Customer: Thanks! Looking forward to it.
You have a great evening too.
ROOM SERVICE
Room Boy: Good Morning, thank you for
calling room service, this is how may I
help you?
Guest: Hi, I would like to order my breakfast.
Room Boy: Sure, Ma'am! May I know your
name so that I can address you properly?
Guest: My name is_____.
Room Boy: Ms. Can I have your room
number?
Guest: I'm calling from room 202.
Room Boy: Thank you for that information,
Ma'am. What can I get for your breakfast?
Guest: I would love to have an American
Breakfast for today
• Pancake, Waffle, Scramble Egg
• Soup – Crab n Corn with Bread
Sticks
Room Boy: Let me repeat your order, you
will get.. Is there anything else you want to
add?
Guest: You got it right! And I don't have any
additional order.
Room Boy: How would you like to settle your
bill Ma'am? Is it through cash or charge?"
Room Boy: May I ask how much is your
cash so I can ready your change?
Room Boy: Alright, Ma’am. Your order shall
be served at Room 202 for about 20 minutes.
Guest: That's great! Thank you!
Room Boy: If you have further request, do
not hesitate to call again. Have a great day.
Good bye!
Guest: Bye! Thank you!
CONSIDER THE FOLLOWING FOR
MENUS
Continental breakfast - is usually
composed of coffee and milk or hot
chocolate, variety of sweet cakes and
pastries alongside with jams or spread often
served with juice; sometimes with sliced cold
meats, yogurt or cereals.
American breakfast is usually composed of
fried eggs, sausage, bacon, mushroom,
baked beans, hash brown, toast and half
grilled tomato.
Filipino breakfast usually served as
traditional "silog" life TapSiLog, LongSiLog,
ToSiLog, etc. also served with pandesal,
kesong puti, fried rice, some dried Filipino
delicacies, and brewed coffee.
SEQUENCE OF ROOM SERVICE
1. Nock the door lightly.
2. Announce yourself (Room Service~).
3. Greet guest warmly.
4. Ask if you may enter in the room.
5. Ask where to set up order.
6. Offer to pour beverage (bottle
beverage)
7. Service of the dinner according to the
guests needs
8. Offer additional assistance
9. Inform guest about pick up
10. Wish guests an enjoyable meal
11. Thank the guest
As you reach the room, Knock 3 times As you reach the room, Knock 3 times
and utter "Room Service" and utter "Room Service"
Room Boy: Room Service! Room Boy: Room Service!
Guest: (opens the door) Hi! Please Come in. Guest: (opens the door) Hi!
Room boy: Good morning Ma'am, Where do Room Boy: Ma'am/Sir, I would like ask if I
you want me to set down your Breakfast could dish out your plates?
tray? Do you want it near your bed or near
Guest: Yes! Please come in.
the window?
Room boy: (Get soiled dishes)
Guest:
Room boy: Thank you Ma'am/Sir once
Room Boy: Would you like me to open the
again. Have a great day!
window to feel the fresh air?
Guest: Thank you!
Guest:
Room Boy: Do you still have further request,
Ma'am?"
Guest: Maybe, everything is all set.
Room Boy: May I present your bill Ma'am?"
(Let the guest sign)

PROCEDURES
Get the payment. If the guest wants
to charge to his room, get his signature but
make sure he is authorized to sign. (Some
guests accounts are labeled "cash basis"
and so they are not allowed to sign for
charges. This should be checked with Front
office.
Guest: Okay!
Room boy: "At what time would you like me
to get your soiled dishes?"
Guest:
Room boy: Okay Ma'am/Sir. Thank you very
much!! hope you enjoy your meal.

After 30 mins