SEQUENCE OF SERVICE DAN PERCAKAPANNYA

“DENGAN RESERVASI”

A. GREATING GUEST AND ESCORTING GUEST

Waiter/ waitress : Good morning ladies or gentlemen (sebutkan
salah satu sesuai jenis kelamin tamu)
Welcome to TRIATMA JAYA restaurant.
Guest : Good Morning
Waiter/ waitress : How many person of you?
Guest : 1 person
Waiter/ waitress : Did you have any reservation before?
Guest : Yes I have
Waiter/ waitress : Well Ladies or gentleman, May I Know Your
Name, please?
Guest : Yes, My Name is ……. (Isi Nama Tamu)
Waiter/ waitress : Well Mr. / Miss ….. (sesuaikan nama tamu) I will
check your name in the log book. Please wait a
minute.
Guest : Yes Plaese.
Waiter/ waitress : Well Mr. / Miss ….. Your table reservation in
nomor …. (sebutkan nomor meja), Follow Me
please
Guest : Thank You.

B. SIITING GUEST TO THE CHAIR

Waiter/ waitress : This is your table, Have a sit please
Guest : Thank you

C. UNFOLDING NAPKIN
Waiter/ waitress : Excuse me, may I unfolding the napkin?
Guest : Yes please, thanks
Waiter/waitress : Excuse me (sambil meletakkan napkin di paha
tamu)

D. POURING WATER
Waiter/ waitress : Excuse me, may I pouring the water?
Guest : Yes please, thanks

E. SERVING WELCOME DRINK (JIKA ADA)

Waiter/ waitress : Excuse me, This is your welcome drink, Enjoy
please
Guest : Yes, thanks

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F. SERVING BREAD AND BUTTER
Waiter/ waitress : Excuse me, This is your bread and butter, Enjoy
please
Guest : Yes please, thanks

G. INTRODUCING SELF DAN ASKING GUEST NAME

Waiter/ waitress : Well good morning ladies or gentlemen, First of
all. I would like to introduce myself. My name is
…. (sebutkan nama), and it pleasure if you call
me … (sebutkan nama panggilan). I am your
waiter/ waitress today. And If you need
something, please call me.
Guest : Good morning

H. INTRODUCING MENU
Ada beberapa hal yang perlu diperhatikan pada bagian introducing menu,
JIKA TAMU SUDAH MELAKUKAN RESERVASI, biasanya reservasi meja
sudah termasuk ke dalam reservasi hidangan makanan. Jadi Seharusnya
tidak lagi membacakan daftar menu, tetapi LANGSUNG MENYAJIKAN
HIDANGAN SESUAI RESERVASI.
Tetapi jika TIDAK MELAKUKAN RESERVASI MAKANAN, Kita wajib
Membacakan kembali DAFTAR MENU
Waiter/ waitress : Our menu today are:
……………………………..
Sebutkan semua menu

If you ready to order, you can call me. Thank

you.
Guest : Yes Thank you
Biarkan tamu memilih makanannya terlebih dahulu, dan kita sebagai waiter/es
meninggalkan tamu ke sebelah kiri side board.
Datangi tamu ketika tamu memanggil dan siap memesan.

I. TAKING ORDER AND REPEAT ORDER

Sebelum mencatat pastikan sudah membawa pulpen dan captain order serta bill
cover.
Waiter/ waitress : Are you ready to order miss/ sir?
Guest : Yes, I would like to orde… (sebutkan pesanan
tamu)

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 ………………………….
Waiter/ waitress : Well Miss/ Mr…., I would like to repeat your
order, so your order are:
……………………………………….
Sebutkan sesuai dengan pesanan tamu di awal.
That’s all correct?
Guest : Yes, off course
Waiter/ waitress : Please wait a moment. I Will prepare your order.
Guest : Yes, please

Tinggalkan tamu dan kirim pesanan ke kitchen.

Bawakan pesanan dari kitchen kemudian letakkan terlebih dahulu di atas side
station atau side board. Tata kembali makanan dan pastikan tidak ada yang rusak
atau berantakan.

J. SERVING APPATIZER
Waiter/ waitress : This is your order ……. (Sebutkan nama
pesanan) miss/ sir? Enjoy Please.
Guest : Yes, Thank you

Tinggalkan tamu dan biarkan mereka menikmati makannya. Perhatikan water

gobler tamu. Jika water goblet dalam kondisi kosong, waiters harus sigap dan
segera menuangkan air dingin ke water goblet..

K. CLEAR UP DIRTY PLATE

Jika semua tamu dalam satu meja sudah selesai makan, maka langsung clear up.
Waiter/ waitress : Excuse me. Have you finish miss/ sir?
Guest : Yes
Waiter/ waitress : May I Clear up it, miss/ sir?
Guest : Yes, Please

Setelah Clear Up, bawalah semua peralatan ke kitchen.

L. SERVING SOUP
Waiter/ waitress : This is your order ……. (Sebutkan nama
pesanan) miss/ sir? Enjoy Please.
Guest : Yes, Thank you

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Tinggalkan tamu dan biarkan mereka menikmati makannya. Perhatikan water
gobler tamu. Jika water goblet dalam kondisi kosong, waiters harus sigap dan
segera menuangkan air dingin ke water goblet..

M. CLEAR UP DIRTY PLATE

Jika semua tamu dalam satu meja sudah selesai makan, maka langsung clear up.
Waiter/ waitress : Excuse me. Have you finish miss/ sir?
Guest : Yes
Waiter/ waitress : May I Clear up it, miss/ sir?
Guest : Yes, Please

Setelah Clear Up, bawalah semua peralatan ke kitchen.

O. SERVING MAIN COURSE

Waiter/ waitress : This is your order ……. (Sebutkan nama
pesanan) miss/ sir? Enjoy Please.
Guest : Yes, Thank you

Tinggalkan tamu dan biarkan mereka menikmati makannya. Perhatikan water

gobler tamu. Jika water goblet dalam kondisi kosong, waiters harus sigap dan
segera menuangkan air dingin ke water goblet..

P. CLEAR UP DIRTY PLATE

Jika semua tamu dalam satu meja sudah selesai makan, maka langsung clear up.
Waiter/ waitress : Excuse me. Have you finish miss/ sir?
Guest : Yes
Waiter/ waitress : May I Clear up it, miss/ sir?
Guest : Yes, Please

Setelah Clear Up, bawalah semua peralatan ke kitchen.

Q. CRAMMING DOW
Membersihkan meja makan tamu dan melakukan clear up pada alat – alat yang
tidak digunakan oleh tamu. Adapun alat yang diclear up antara lain:
1. Welcome drink yang sudah digunakan tamu

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 2. B&B plate dan knife yang telah digunakan maupun tidak digunakan (Yang
telah digunakan dibawa ke kitchen sementara yang tidak digunakan
dibawa ke side board).
3. Salt and paper, serta tooth pick
4. Cutleries yang belum digunakan
5. Napkin yang belum digunakan
6. Water goblet yang belum digunakan
Cramming Down dilakukan dari bagian kiri tamu menggunakan B&B Plate dan
napkin di lipat segiempat pendek. Pada saat cramming down, bagian sisi meja
dibersihkan dengan pelan – pelan dan memindahkan cutleries untuk dessert ke
posisi masing – masing (Dissert Knife ke bagian kanan, sementara Dessert Fork
kebagian kiri)

R. SERVING DESSERT
Waiter/ waitress : This is your order ……. (Sebutkan nama
pesanan) miss/ sir? Enjoy Please.
Guest : Yes, Thank you

Tinggalkan tamu dan biarkan mereka menikmati makannya. Perhatikan water

gobler tamu. Jika water goblet dalam kondisi kosong, waiters harus sigap dan
segera menuangkan air dingin ke water goblet..

S. CLEAR UP DIRTY PLATE

Jika semua tamu dalam satu meja sudah selesai makan, maka langsung clear up.
Waiter/ waitress : Excuse me. Have you finish miss/ sir?
Guest : Yes
Waiter/ waitress : May I Clear up it, miss/ sir?
Guest : Yes, Please

Setelah Clear Up, bawalah semua peralatan ke kitchen. Kemudian siapkan guest
comment untuk tamu.

Q. GIVING GUEST COMMENT

Waiter/ waitress : Excuse me. miss/ sir? Please give some comment
about our service and restaurant today.

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Guest : Yes.
This is the comment.
Waiter/ waitress : Thank you for your comment, miss/ sir.
Guest : You are welcome

R. BILLING BY CARD
Ambilkan bill dan serahkan ke tamu. Bawa bill dan pulpen serta bill cover.
Waiter/ waitress : Excuse me miss/ sir. This is your Bill. And you
should pay …….. Rupiah (sebutkan harga yang
harus dibayar tamu), We Have to kind of
payment there are by card and chas, which one
do you prefer?
Guest : I Will pay by card please.
Waiter/ waitress : Well Mister/ Miss, May I have your card?
Guest : Yes.
Waiter/ waitress : Please enter your pin and enter the green tomb.
Guest : Oke
Waiter/ waitress : Thank you, this is your bill
Guest : Thank you

S. BILLING WITH CHAS

Ambilkan bill dan serahkan ke tamu. Bawa bill dan pulpen serta bill cover.
Waiter/ waitress : Excuse me miss/ sir. This is your Bill. And you
should pay …….. Rupiah (sebutkan harga yang
harus dibayar tamu), We Have to kind of
payment there are by card and chas, which one
do you prefer?
Guest : I Will pay by chas please.
Waiter/ waitress : Well Mister/ Miss, May I have your money
please?
Guest : Yes. This is my money
Waiter/ waitress : Please wait for your charge.
Guest : Oke
Waiter/ waitress : This is your charge and also your bill
Guest : Thank you

T. CLOSING AND GIVING MAGIC WORD

Waiter/ waitress : Well ladies or gentleman. Thank you very much
for having breakfast in our restaurant. I hope you
enjoy as I enjoy to serve you in this morning.
Please come and invite your family or your friend
to come in our restaurant. Have a nice day.
Guest : Have a nice day too

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Waiter/ waitress : Good bye and see you next time
Guest : See you nex time

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