PERCAKAPAN WAITER AND CUSTOMER PADA PELAYANAN DI RESTAURANT

(American service)
1.Greeting Waiter :Good (morning/afternoon) madam/sir,welcome to our restaurant
Customer :Good (morning/afternoon)
Waiter :Have you made a reservation before
Customer :No,we haven’t

2.Sitting the Waiter :This way please.(mengantarkan tamu ke meja yang dituju).
guest please sit down madam,please sit down sir.

*waiter membuka napkin dan membuka water goblet

:Thank you.
customer

*waiter introduce my self

:”Excuse me madam-sir”

“let me I introduce my self,my name is ……..”

“I will help you during service”

3.Pouring ice Waiter :Excuse me madam.excuse me sir.

water (menuangkan air kedalam water goblet)

Customer :Yes,of course.

4.Serving Waiter :Excuse me madam.excus me sir.

bread and (meletakan roti ke B’and B plate)
butter

Customer :Yes,of course.

5.Presenting Waiter :Excuse me madam, today menu is…(menyebutkan nama makanan

yang tersedia di reataurant)
the menu

6.Taking Waiter :would you like to order now, madam.

order
:Certainly,we would like to have two menu..(nama apptaizer).two..
Customer (nama soup),two..(nama main course)and two..(nama dessert)

:Let me repeat your order madam/sir.your order is….(nama pesanan)

Waiter ,do you need anything else?

:No that’s all

Customer
:All right,madam.I’ll take your order to kitchen.
Waiter

:Yes,please..
Customer

7.Adjusment Waiter :Excuse me madam.excuse me sir.

(*mengganti
peralatan
customer :Yes,of course.
sesuai dengan
menu yang
dipesan)

8.Serving
food Waiter :Excuse me.Please have it madam.(meletakan pesanan appetizer)
please have it sir .This is your appetizer.
*appetizer
Please enjoy eat(setelah meletakan makanan yang dipesan di kedua
tamu)

:Thank you.
Customer

*waiter clear up

:Excuse me.please have it madam.(meletakan soup) please have it sir.

*soup This is your soup.
Waiter
Please enjoy eat(setelah meletakan makanan yang dipesan di kedua
tamu)

:Thank you.

Customer *waiter clear up

:Excus me.please have it madam.(meletakan main course)please have

*main course it sir .This is your main course.
Waiter Please enjoy eat (setelah meletakan makanan yang dipesan di kedua
tamu)

:Thank you.

Customer
*waiter clear up

:excuse me

*setelah selesai dilanjutkan dengan

waiter
a. crumbing down
b. menggeser alat makan dessert
c. dan mengambil B’and B plate,dan salt paper shaker.

:Excuse me.please have it madam(meletakan dessert).

*Dessert
please have it sir. This is your dessert
Waiter
Please enjoy eat (setelah meletakan makanan yang dipesan di kedua
tamu)
 :Thank you.

*waiter clear up
Customer

9.Order tea Waiter :Excuse me,would you like something to drink,madam?

or coffee Customer :Oh yes,one hot tea and one coffee.

Waiter :Let me repeat your order drink. your order is one hot tea and one
coffee.

Customer :yes of course

:All right,madam.
Waiter
Here is your hot tea please have it madam.And here is your
coffe,please have it sir.

:Thank you
Customer

10.Bid Waiter :Excuse me. Here is your bill sir.

forewall Customer :Thank you.

*Tamu berdiri dan diantar kedepan

Waiter :This way,please madam.

Customer :Ok.thank you

11.Last Waiter :Thank you for your coming,

greeting we’ll hope you coming here again.

customer :You are welcome