A.
TABLE RESERVATION avoid ang accident kuhanin ang tubig at lagyan
F&B Staff: Good morning, thank you for calling ABC
RESTAURANT, This is Ella Mae, may I know who is
on the line, please?
Caller: Hi, this is Aira. I am calling to make a table
reservation
F&B Staff: Hi, Ms. Aira, for when is this reservation?
Caller: On the 26th of June
F&B Staff: Will this reservation be under your name?
Caller:: Yes. My name is Aira Joy Villar
F&B Staff: At what time should we expect your arrival,
is this for lunch or dinner?
Caller: I will be there around 2 in the afternoon
F&B Staff: Well noted Ma’am, this reservation is for
Ms. Villar, can we get your contact details?
F&B Staff: Let me just repeat the details of this
reservation. You have reserved a table for one on
June 26 at 2pm in the afternoon. Would there be any
requests Ma’am?
Caller: None anymore. Thank you.
F&B Staff: Thank you for calling Ms. Aira, I’ll call you
again to confirm this reservation. Have a nice day!
B. WELCOME AND GREET THE GUEST
(Welcoming the Guest)
F&B Staff: Good Morning Ma’am, Welcome to ABC
RESTAURANT, Do you have any
reservation, Ma’am?
Guest: Yes I have a reservation.
F&B Staff: May I have the name on the reservation
Ma’am, please?
Guest: Yes sure, I am Aira Joy Villar
F&B Staff: For a moment sir, I will check your
reservation.
F&B Staff: A table for one under the name of Ms Aira
Joy Villar. This way please. Is this table alright for you
Ma’am?
Guest: Yes, I will be comfortable here.
F&B Staff: Excuse me Ma’am, may I unfold the table
napkin for you?
Guest: Yes sure
F&B Staff: For a moment Ma’am.
F&B Staff: Excuse me Ma’am, May I served your ice
cold mineral water? (using right hand and stand in the
left side) and also the PITCHER must have a table
napkin lalo na kapag malamig. + pwedeng sa harapan
ng guest maglagay ng tubig pero para sure at ma
malayo sa guest )
Guest: Yes, thank you.
F&B Staff: Excuse me Ma’am, here is your bread and
butter, it is fresh from our oven.
Guest: Thank you.
F&B Staff: Excuse me Ma’am, I will present our menu
for your selection and I will take your order whenever
you are ready. For a moment ma’am.
F&B Staff: Do you need anything else?
Guest: NO
C. TAKING ORDER
F&B Staff: Excuse me Ma’am, may I take your order?
Guest: Yes, for my (main course and dessert only)
F&B Staff: For clarification Ma’am, I will repeat your
order. For your main course you ordered Roasted
Beef with Turmeric Sauce and for your Dessert you
ordered chocolate moist cake. Are the details correct
Ma’am?
Guest: Yes.
F&B Staff: Ma’am would you like to try our Mix leaf
salad that compliments your main dish?
Guest:No
F&B Staff: Ma’am/Sir your food will be serve for
5-10 minutes. Would that be alright with you?
Guest: it's alright.
F&B Staff:Thank You Ma’am. May I take the
menu card?
Guest: Yes Sure!
WINE SERVING
(on the left side of the guest)
F&B Staff:Excuse me Ma’am. Would you like
some drinks? Here is our wine list for your
selection,I’ll be back later ma’am.
Guest: Ok, Thank you.
F&B Staff: May I take your order Maám?
Guest:Yes, I’dlike to have Maria Clara Wine
F&B Staff: May I repeat your order Maám, you
ordered Maria Clara Wine, would that be all?
Guest: Yes.
F&B Staff:Ma’am When would you like me to
serve your drinks ?
Guest: After my meal.
Guest: Ok, Thank you.
 Guest: Thank you.
F&B Staff:Okay ma’am please wait for your order to Waiter: Excuse me Maám/Sir may
be served for 10-15 minutes. I clear the table for you?.
Guest: Okay. Guest: Yes please

PRESENTING THE WINE

SERVING THE FOOD
Waiter: Excuse me Maám may I present to
SOUP you, your order of Maria Clara with a very good
vintage year of 1852 with an alcohol content of
(Serve on the right side and clear on the left 10 % alcohol per volume. It has 750 ml and
side) this blend has rich FRUIT FLAVOR. Should I
F&B Staff: Excuse me Maám/Sir here is your open it ma'am?
Cream of Mushroom Soup. Be careful
It’s hot, Enjoy your soup Ma’am Guest:Yes please
Guest: Thank you.
F&B Staff:Excuse me Maám/Sir may OPENING THE BOTTLE OF WINE USING
I clear the table for you? CORKSCREW
Guest: yes please.
Waiter: Would you like to try the wine now
APPETIZER Sir/Maám?
F&B Staff: Excuse me ma’am here is you Guest: Yes.
Mozzarella stick for your Waiter:(Pour small amount on the wine glass
appetizer and let the guest finish it
Guest: Thank you. then ask if he/she wants another one) Another
F&B Staff:Excuse me Maám/Sir may one ma’am/sir?
I clear the table for you? Guest: Yup
Guest: yes please. Waiter: Enjoy your wine Maám/Sir. Please call
me if you need any assistance.
SALAD
F&B Staff: Excuse me CRUMBLING TABLE
ma’am here is your Mix leaf salad. Enjoy
Guest: Thank you. Waiter:Excuse me Maám.
F&B Staff: Excuse me Maám/Sir may
I clear the table for you?. PRESENTING THE BILL
Guest:Yes please.
(the guest will give a hand signal)
MAIN DISH
Waiter: Excuse me Maám/Sir, how would you
F&B Staff: Excuse me like to pay your bill, would it be cash or credit
ma’am/sir here is your delicious main dish card? Here is your bill. (Step a backward)
Roasted Beef with Turmeric Sauce. Guest:I’ll pay it with cash. Here
Waiter: I receive _________I’ll
Guest: Thank you. be back for your change.
F&B Staff: Excuse me Maám may Excuse me Maám/ here is your change. Thank
I clear the table for you?. you Maám hope you enjoy your stay with us.
Guest: Yes please. We look forward to your next visit.

ROOM SERVICE - ORDER IN CALL

(TELEPHONE ANSWERED WITHIN THE THREE

DESSERT
Waiter: Excuse me ma’am is your yummy
dessert, Chocolate Moist Cake
(3) FIRST RINGS)
F&B Staff: Good Morning, this is Ella Mae from
room service, how may I assist you?
Guest: Hello, I would like to order food for
breakfast.
F&B Staff: May I confirm your name and room
number Ma’am?
Guest: This is Ms. Vista from Room 305
F&B Staff: Alright, Ms. Vista what would you like
to order for breakfast?
Guest: I would like to have Orange Juice,
Pancakes and Bacon Is it okay for you to
recommend
me some good salad in this hotel?
F&B Staff: Of course, Ma’am. May I ask if you
have any allergies or any food that you
wouldn’t like
to have?
Guest: I don’t prefer my salad to have
Tomatoes in it, But I am more into Chicken.
F&B Staff:Alright, if you would like a Salad with
Chicken, I would suggest the one in promotion
today, which is the grilled chicken Salad. This
grilled chicken salad is full of romaine lettuce
and
grilled red onions with warm lemon dressing.
Guest: Yes please.
F&B Staff: Certainly Ma’am. Again, your order is
Orange Juice, Pancakes, bacons, and grilled
chicken Salad, is that Correct ma’am?
Guest: Yes, that’s correct. How much would
that be?
F&B Staff: That would be about 1,500 pesos
ma’am, what mode of Payment would you
prefer?
Guest: I will be paying with electronic bank
transfer, would that be okay?
F&B Staff:Of course, Ma’am! Your order has
been confirmed, so please wait for about 30
minutes to
deliver your order. Thank you, and please
enjoy your stay in Okada Hotel