Food and Beverage Services NCII

Restaurant Service (Script)

Welcoming and Greeting the Guest
FA: Good morning, ma’am! Welcome to Extendicare Hotel and Restaurant, do you have any reservation ma'am?
Guest:No

FA :table for how many ma’am?

Guest:1 please

FA :smoking or non smoking area ma'am?

Guest : non smoking area please

Escorting the guest

FA: this way ma’am.
G: Thank you!

FA: Will this table be alright with you ma’am?

G: Yes

FA: Please be seated!

G: Thank you!

FA: Excuse me ma’am, may I unfold the napkin unto your lap?
G: Yes

F.A: I will be right back ma’am

FA: Excuse me ma’am may I just pour some water on your water goblet
G: sure

FA: By the way ma’am, my name is Jose your food attendant for today..May I present to you our menu for today.

*serving of aperitif drink, bread and butter*

F.A: excuse me, ma’am, as a starter mam may I serve some aperitif, this is dry martini with the very good vintage of 1962 from
vineyard Spain.Here’s your bread ma’am.

*taking order*
F.A: excuse me if you are ready, may I take your order now, ma’am?
G: yes

G: give me one serving of calamares

G: corn soup
G: chef vegetable salad
G: pork rolade

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 Food and Beverage Services NCII

F.A: I’m sorry mam but we run short of pork rolade but you might want to try our thick and creamy chicken ala king
G: okay I’ll take it.

F.A: excuse me, ma’am, may I offer you a wine?

G: yes!

F.A: for wine, ma’am, we have Carlo Rossi, Franzea, Novellino and Chardonnay. Which one do you prefer, ma’am?
G: chardonnay
F.A: for your dessert, ma’am?
G: give me one serving of chocolate roll and a glass of iced tea

F.A: okay, ma’am, may I repeat your order.

- A glass of dry martini for aperitif
- 1 serving calamares for your starter
- 1 serving corn soup
- 1 serving chef vegetable salad
- 1 serving chicken ala king for your main course & 1 bottle chardonnay
- 1 serving chocolate roll for dessert
- and a glass of iced tea

F.A: do I get it right, ma’am?

G: yes

F.A: you have any additional order, ma’am?

G: none

*completing the table set-up*

*serving food into food sequence*

-serve all foods, then bust out.

*serving main course & offering wine*

F.A: Excuse me ma’am, may I present to your ordered wine, this is Chardonay White wine with the very good vintage of 1962,
from vineyard Spain. Would you like me to open the bottle for you mam?

*Presenting the bill*

F.A: excuse me, ma’am, here’s your bill, how will be the bill be settled?
G: I’ll pay it in cash here
F: I received 2 thousand pesos, ma’am, I’ll be back for your change.

*Bidding Goodbye*
F.A: here is your change, ma’am. Thank you for dining here at Extendicare Hotel & Restaurant, ma’am. We are looking forward
to see you in your next visit, ma’am. Thank you!

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